Erick Lopez

3204 Buena Verde Ln. Magna, UT 84044

801.953.8609 / erick013181@gmail.com

EDUCATION:
EAGLE GATE COLLEGE/Pharmacy Technician/Murray , UT

Jan/2012

Oct/2012
ARMY/ Chemical Equipment Repair/Ft. Lee VA
Oct/2010 Sep/2011
US ARMY/ Basic Combat Training/Ft Knox KY
Aug/2010 Oct/2010
Bayside High School/H.S Diploma/Bayside, NY
Aug/1995 Jun/1998

SKILLS:

Great leadership skills.

Able to managed, inventory and
maintained supply room.
Bilingual (Spanish) fluent writing,
reading, speaking.
Data Entry.
Typing 40 wpm, 10key 200 kpm.
Experience in training computer.
programs over the phone and in
person.

Great solving problem skills.

Fast learner, adapt well to new
programs.
Exceptional Customer Service,
person to person and over the
phone.
Highly Responsible and Ethical.
Independent and Team Player.
Organized and Motivated.

EXPERIENCE:

VA hospital

01/2013 Present
-Pharmacy Technician (Full Time)

Read and interpret Physicians orders

Verify patients meds before delivery
Pull and fill orders for different clinics
Dispense medications to the ward floors
Mix oral and IV medications
Compounding of sterile and non-sterile products
Stock and replace emergency crash carts
Stock and replace heart box meds for heart cases
Perform monthly ward inspections
Maintain dispensing medication unit
Help with ordering and replacing outdated items
Control and monitor regular inventory
Pull and fill pyxis machines with controlled and regular meds

Establish great relationships with doctors nurses and patients to assure reliability
from pharmacy
On call to provide medications and orders in a timely manner
Follow all VA privacy and compliance protocol
Use all computer programs to accurately fill and deliver medications

United States Army Reserves

08/2010 Present

(Full time)

learned how to work in supply rooms, managed it, learned to keep inventory.
Kept track of new soldiers and graduated soldiers.
Managed groups of 15-25 soldiers.
Worked on decontamination units, heaters, regarding any electrical issues.

Lowes

05/2012

12/2012

-Loader/Customer service (Full time)

Checked customers out accurately and in a timely manner

Helped customers to find items around the store
Assisted on unloading freight trucks and kept track of all items in shipment
Organized shipment by department to ensure a rapid and organized way to
put items away
Safe and efficient use of forklift machines without any accidents

Taylor Electrics

Electrician apprentice (Full time)

02/2012

04/2012
Load and unload conduit pipes
Assist electricians in pulling wires, attaching electrical boxes and connecting
them to its connections
Read maps to accurately locate where the other pipes were buried
underground

Convergys

Billing support (Full time)

11/2011 01/2012
Assisted customers with understanding their monthly charges in their
statements
Upsell customer to other services provided by their credit card companies
Helped with customer retention group by explaining the benefits of keeping
our credit cards active and up to date

Teleperformance

Customer Service Rep (Fulltime)

01/2010 10/2011

Took inbound calls for iphone and Verizon Fios customers

Provided step by step options to resolve certain issues with the phone.
Upsell the protection plan, explaining the value and benefits of the plan.

Professional Staffing Resources/UPS project

Took inbound calls as a tracking agent for UPS

Gave customers detailed information of the status of their packages, where they are
and when theyll be delivered.
Assessed customers on directing their calls to the right department to when their
situations resolved.
Investigated reasons for packages not being delivered on time, and requested credit
to customers accounts.

(full time)

10/2009 01/2010

(Full time)

ACS Verizon wireless project

Customer Service Rep, Took inbound calls for customers around the US.
Answered billing questions, assessed customers in questions about our products,
basic tech troubleshooting, upgrade customers equipment by renewing contracts.
Applied credits to accounts based on research and how it would benefit the company,
as well as keeping the customer satisfied.
Verizon Wireless (Full time)
07/2008

05/2009 10/2009

05/2009
Customer Service Rep, Took inbound calls for customers around the US.
Answered billing questions, assessed customers in questions about our products,
basic technical troubleshooting, upgraded customers equipment by renewing
contracts.
Applied credits to accounts based on research and how it would benefit the company,
as well as keeping the customer satisfied.
Morgan Financial

03/2008 06/2008

Client Care department (Full time)

Helped Loan officers and processors to use our programs, how to submit loans, and
troubleshoot for any error messages.
I was also in charge of entering new employees information into our systems to
create accounts, also set up new accounts for our new employees with third party
vendors (Fannie Mae, Freddy Mac, Credstar, ValuAmerica, etc)

Castle Inspection Service.

Quality Control Specialist for the Farm Family, and ANPAC Accounts, in CIS
department
Quality Facilitator for brand new inspectors. Provided information on how to use our
websites and programs, and what information to gather, for the RSG department.

(Full time)

07/2006 03/2008

Customer Service Rep. Convergys.

(Full time)

04/2003 07/2006
Technical Support
Ordering of new equipment
Activation of new accounts
Handling integrated billing questions for partners

Scanner Seven Eleven department. ACS

(Full time)

07/2002 04/2003

Scan coupons used at Seven Eleven stores in the US

Keep track of the amount of money each coupon was worth and entered it in the
tracking program.

AVIS Rent a Car

I was in charge of the preferred, business, and VIP accounts

Made sure cars were returned in good conditions
Prepared final bill
Upsell car selections or any other extras available

(Full time)
06/2000 07/2002

CERTIFICATIONS / AWARDS:

Certificate of achievement for

successfully completing Military
Basic Combat training.
Certificate for successfully
completing military job training.

Deans List at Eagle gate College

Eagle Gate College Merit
Scholarship Award.