The relationship between customer loyalty and customer satisfaction

Bowen, John T;Chen, Shiang-Lih

International Journal of Contemporary Hospitality Management; 2001; 13, 4/5; ProQuest Central
pg. 213

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.