Emaar Tenant Manual - DUBAI MALL

EMAAR MALLS GROUP
TENANT MANUAL
Version 2 - 2015
Page 1 of 148
1.0
INTRODUCTION
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
Definitions
Emaar Malls (EM)
Unit Renovation
Tenant Obligations
Authority Requirements
Statutory Approvals of Tenants Work
Disclaimer
Future Revisions
Unit Measurements
2.0
RETAIL DESIGN AND DELIVERY
2a
DESIGN
2a.1
2a.2
2a.3
2a.4
2a.5
2a.6
2a.7
2a.8
2a.9
2a.10
2a.11
2a.12
2a.13
Shop Front Design

Glazing
Shot Front Entry & Door Closures
Signage
Small and Large Media TV Screens & Graphic Elements
Flooring
Walls
Ceilings
Lighting
Visual Merchandising
Garbage Room Design Requirements
External Terrace
Signage Maintenance
2b
DELIVERY
2b.1
2b.2
2b.3
2b.4
2b.5
2b.6
2b.7
2b.8
2b.9
2b.10
E Services Tenant Portal.

Responsibilities
Retail Delivery Process
Retailer Briefing Meeting
Initial Concept Design Submission
Preliminary Design Submission
Services Submission / Detail MEP / Architectural Design
Final Design Submission
Tenant Variation Request (TVR)
Pre-approved List of Fit out Contractors and MEP Subcontractors
3.0
ANCHOR TENANCIES
3a.
LANDLORD WORKS
3a.1
3a.2
3a.3
3a.4
3a.4.1
3a.4.2
3a.4.3
3a.4.4
3a.4.5
3a.4.6
Floors
Inter-Tenancy Walls
Doors / Ironmongery
Electro-Mechanical Systems (MEP)
Ventilation and Air-Conditioning
Plumbing and Drainage
Fire Protection and Fire Detection (Alarm)
Electrical & ELV Systems
Gas (LPG)
Electro-mechanical works (MEP) installation requirements
Page 2 of 148
3b
TENANT WORKS
3b.1
3b.2
3b.3
3b.4
3b.5
3b.6
3b.7
Floors
Internal Walls
Doors
Fit Out Programme / Certificates
Structural Penetrations
Permits to Work
All Other Works
04
INLINE TENANCIES
4a
LANDLORD WORKS
4a.1
4a.2
4a.3
4a.4
4a.4.1
4a.4.2
4a.4.3
4a.4.4
4a.4.5
4a.4.6
Floors
Inter-tenancy Walls
Doors
Fire Protection and Fire Detection
Gas (LPG)
4b
TENANTS WORKS
4b.1
4b.2
4b.3
4b.4
4b.5
4b.6
4b.7
Floors
Internal Walls
Doors
Fit out Programme/Certificates
Permits to Work
All Other Works
5.0
F & B TENANCIES
5a
F&B SPECIFIC DESIGN REQUIREMENTS (***Refer to Section 2a for general design requirements)
5a.1
5a.2
5a.3
5a.4
Shop Front Design

Internal Kitchen
External Terrace
5b
LANDLORD WORKS
5b.1
5b.2
5b.3
5b.4.1
5b.4.2
5b.4.3
5b.4.4
5b.4.5
5b.4.6
5b.4.7
Floors
Inter-Tenancy Walls
Doors
Ventilation & Air-Conditioning
Plumbing & Drainage
Fire Protection & Fire detection (Alarm)
Gas (LPG)
5c
TENANT WORKS
5c.1
5c.2
5c.3
5c.4
Floors
Internal Walls
Doors
Page 3 of 148
5c.5
5c.6
5c.7
Permits to work
All Other Works
6.0
FOODCOURT TENANTS
6a
DESIGN
6a.1
6a.2
6a.3
6a.4
6a.5
6a.6
6a.7
6a.8
6a.9
6a.10
6a.11
6a.12
Shop Front Design

Counters
Signage
Menu Format
Walls
Ceilings
Finishes
Furniture
Lighting
Food display & Presentation
Branding & Visual Merchandising
6b
LANDLORD WORKS
6b.1
6b.2
6b.3
6b.4
6b.4.1
6b.4.2
6b.4.3
6b.4.4
6b.4.5
6b.4.6
Floors
Inter-Tenancy Walls
Doors
Plumbing & Drainage
Gas (LPG)
6c
TENANT WORKS
6c.1
6c.2
6c.3
6c.4
6c.5
6c.6
6c.7
Floors
Internal Walls
Doors
Permits to work
All Other Works
7.0
UNIVERSAL ACCESS
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Ramps
Service Counters
Automated Teller Machines (ATMs)
Clothes Shops
Supermarkets
Shops
General
Restrooms
8.0
HEALTH, SAFETY & ENVIRONMENT
8.1
8.2
8.3
8.4
8.5
8.6
Tenants Contractor Specific Responsibilities

Emergency Preparedness
Discovering a Fire
Evaluation Information
Accidents and incidents reporting procedure
Insurance Liability
Page 4 of 148
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
8.17
8.18
8.19
8.20
8.21
HSE Documents to be submitted

Permit to Work
Information, training and Supervision
Safety Procedure
Scaffolding
Hot work
Electrical Safety
COSHH
Confined Space Entry
First Aid Provision
Fire Prevention and Protection
Personal Protection Equipment (PPE)
Environment
General Rules
EM HSE Violation Notice
9.0
STORAGE AREAS WITH RETAIL UNITS
9.1
9.2
9.3
9.4
9.5
9.6
Design Criteria
Fire Prevention & Protection
Submittal
Obstruction of Fire Sprinklers
Fire Protection of Storage Spaces
10.0
MEP SUBMISSION & INSTALLATION GUIDELINESMISSION & INSTALLATION
10.1
10.2
10.3
10.4
10.4.1
10.4.2
10.4.3
10.4.4
10.4.5
10.5
10.6
10.6.1
10.6.2
10.6.3
10.6.4
10.6.5
10.6.6
10.6.7
10.6.8
10.6.9
10.6.10
10.6.11
10.6.12
10.6.13
10.6.14
10.6.15
10.6.16
10.6.17
10.6.18
10.6.19
10.6.20
10.6.21
10.7
MEP Introduction
MEP Standards
MEP Design Approvals
MEP Submission Guidelines
Ventilation & Air Conditioning
Plumbing & Drainage
Fire Protection & Fire Detection (Alarm)
Gas (LPG)
Material Specification
System Specification & Installation Guidelines
Air-Conditioning
Fresh Air Treatment:
Kitchen Extract Treatment:
Emergency Smoke Extract:
Water Supply
Drainage
Fire Protection
Kitchen Hood Fire Suppression System
Fire Detection (Alarm)
Electrical Works
Lighting Installation Guidelines within Retail Units
Important Notes on Installation
List of Pre-Approved Lighting Products, Accessories & Transformers
Preferred Installation Details of Lighting Transformers.
Telephone System
Security Systems
Gas (LPG)
Gas Panel
Gas Installation
LPG Connections
Access Panels in Tenancies
MEP Data Sheet
GUIDELINES
Page 5 of 148
11.0
ACCESS & FIT OUT
11.1
11.2
11.3
11.4
11.5
11.6
11.7
11.8
11.9
11.10
11.11
11.12
11.13
11.14
Appointment of Shop Fitter

Responsibility for Damage
Fit out Insurance
Waste Removal & Management
Hoarding Installation
Unit Handover
Deliveries and Access
Pre-Start Submission
Pest Control During Fit out
Fit Out
Safety Induction
Inspection Cap & Charges
Ceiling Closure Inspection
Hours of working
12.0
CLOSE OUT
12.1
12.2
12.2
12.3
12.4
Testing & Commissioning (T&C)

Shopfront / Structural Engineer
Pre-Opening Documentation
Consent to Trade
Maintenance Requirements
13.0
SUBMISSION CHECKLIST EXAMPLE

Form 4a - Initial Concept Submissions
Form 4b - Preliminary Design Submissions
Form 4c - MEP Design Submission
Form 4d - Final Design Submission (FDA)
14.0
FORMS
Form 03 Tenant Authorised Representative Details
Form 06 Tenant Variation Request
Form 11 - Tenancy Handover
Form 12 Actual Fitout Commencement
Form 13 Minutes of Meeting
Form 18 Fitout Completion Summary Report
Form 22A Store Fitout Snag List Architecture
Form 22E Store Fitout Snag List Electrical
Form 22HF Store Fitout Snag List Fire Protection
Form 22HP Store Fitout Snag List Plumbing
Form 22M Store Fitout Snag List Mechanical
Form 24 Fitout Handover Form
15.0
EXAMPLE OF REQUIRED DESIGN ARCHITECTURAL DOCUMENTATION
15.1
15.2
15.3
15.4

MEP Design Submission
TDM TENAN MANUAL R2 August 2015
Page 6 of 148
1.0 INTRODUCTION
1.0
INTRODUCTION
1.1
Definitions
Emaar Malls Group (EMG)
Unit Renovation
Tenant Obligations
Disclaimer
Future Revisions
Unit Measurements
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
Page 7 of 148
1.0
INTRODUCTION
1.1
Definitions
1-
Anchor Units - Retail premises greater than 1000m2 in area.
2-
Authorities - Any statutory, public, local, present or future at the time of the works, having
jurisdiction over the Landlords works or the Tenants works.
3-
Building Management Systems (BMS) - The BMS monitors and manages all Landlords facilities
particularly, cooling, power, and fire alarms and Mall environment.
4-
BOH Back of House area
5-
Concept Design Process - This is the process for the Tenant to follow to gain concept design
approval from the Landlord.
6-
Consent to Trade - The formal consent issued to the Tenant from RDT on behalf of the Landlord,
granting permission to the Tenant to trade from the premises. Subject to all regulatory
approvals obtained by the Tenant.
7-
Demised Premises - The area as demised to the Tenant by the Landlord as documented in the
LODs, as outlined in red.
8-
Design Concept - The design intent embodied in the plans and drawings for the shop front
layout of the premises, the shop front signage concept for the premises setting out the trading
name of the Tenant and the shop layout of the premises.
9-
Design Control Zone - The first 1m into the shop to be given special design consideration.
10- Detailed Design - A fully coordinated detailed design for the entire Tenants works to the
premises that complies with statutory and technical requirements and is consistent with the
previously established Design Concept.
11- E Services Tenant Portal This represents the online system in which all design and fit out
documentation i.e. drawing submission & relevant forms are to be communicated between all
parties i.e. the Tenant and Landlord
12- FDA Final Design Approval. This signifies the final approval from the landlord.
13- Fit-out Period - The period specified in the Lease Agreement during which time the Tenant will
perform the approved Fit-Out works and stocking/merchandising of the Demised Premises.
14- Food & Beverage (F&B) - Premises specifically designated by the Landlord as a Restaurant
within the Mall, providing for the sale and consumption of food and beverage within the
premises.
15- Health Safety & Welfare - The Tenants responsibilities to know, implement and enforce safe
work practices, without: hesitation, interruption, failure or excuse.
16- Inline units - Retail premises less than 1000m2 in area (Excluding those specifically categorized
as F&B or Kiosks).
17- Kiosk - Typically located within the common areas of the Mall.
18- Late Opening Penalty (LOPS) - The charge levied by the Landlord on the Tenant if the Tenant
fails to open on the contracted opening date, as documented in the lease agreement.
19- Landlord - The Landlord is Emaar Malls Group PJSC (EMG).
20- Lease Outline Drawings (LOD) - The LOD contains a complete set of drawings which detail the
premises. This information will be made available in AutoCAD and PDF format and issued to the
Tenants Authorized Representative.
Page 8 of 148
21- Lease Agreement -The Lease Agreement entered into in respect of the premises between the
Landlord and the Tenant.
22- Other Contractors - Any Contractor, artist, trades person or other person engaged by any
person to do work.
23- Pre-Approved Contractor - Landlord will offer Tenants a choice of Pre-Approved Contractors,
both civil and MEP, the Tenant must appoint any number of the Contractors from this list. This is
to aid in the quality of the fit out and speed of fit out.
24- Project Manager (PM) - Referred to in this document as the PM, will be an agent appointed by
the Landlord, who will represent the Landlord. The PM will administer the approvals process
and will be the primary point of contact between the Tenant and the Landlord during this
process, and will issue all approval notices on behalf of the Landlord.
25- Retailer Briefing Meeting - The initial meeting where the nominated Retail Designer & Tenancy
Coordinator meets with the Tenants representative, the nominated Tenants designer & Shop
fitter to discuss the upcoming project.
26- Retail Delivery Pack - Contains the Tenant Manual and the LODs. Issued to the Tenant at the
Retailer Briefing Meeting in soft and hard copies.
27- Retail Delivery Team (RDT) - Referred to in this document as the RDT. The Retail Delivery Team is
any consultant or agent of the Landlord appointed by the Landlord to review and advise the
Tenants Coordinator, the Tenant and the Tenants shop fitter on design & fit out matters.
28- Retail Designer (RD) - Referred to in this document as the RD will be an agent appointed by the
Landlord and will administer the Concept/Detailed Architectural Design Approval process.
29- Tenants Authorized Representative (TAR) - Tenants Authorized Representative, referred to in
this document as the TAR, this person will be the point of contact for the Landlords
representative, and thus should have the authority to act on behalf of the Tenant by taking
decisions pertaining to the fit out design and execution.
30- Tenant Coordinator (TC) - Referred to in this document as the TC, will be an agent appointed
by the Landlord, who will represent the Landlord. The TC will administer the approvals process
and will be the primary point of contact between the Tenant and the Landlord during this
process, and will issue all approval notices on behalf of the Landlord.
31- Shop Fitter - The building Contractor appointed by the Tenant and responsible for the fit out
process.
32- Tenant Manual - Means the Manual prepared by the Landlord containing amongst other
things, the design approval criteria and construction procedures laid down by the Landlord.
33- Tenant Variation Request (TVR) - The Landlord will operate a change control process referred to
as the TVR, for Tenant requested alterations to the base build structure
34- Trading Date - The first day the Tenant trades from the premises.
35- Waste Removal - The removal of Tenant contractors waste as a result of fit out activities.
Page 9 of 148
1.2
Emaar Malls Group (EMG)

1-
1.3
This Tenant Manual is intended to cover all Emaar Malls Group Assets within Dubai (excluding
GDP Corporate Offices) for specific Architectural and MEP related matters. It is important that
the LODs for each unit are reviewed and understood as there will be variations depending on
the specific EMG Asset, these must be validated by the Tenant on site.
Unit Renovation
11.4
When an existing Tenant enters into a renovation agreement with the Landlord the Tenant has
to return the unit back to shell and core before carrying out a full fit out.
Tenant Obligations
In addition to the obligations contained in the Lease Agreement the Tenant shall:
1.5
1.
At all times during the carrying out of the Tenants works comply with architectural, engineering
and building standards, codes and safety standards.
2.
Be responsible for the security and protection of the Tenants goods and materials.
3.
Report to the Landlords Tenant Coordinator prior to commencement of the Tenants works.
4.
Inform all persons involved in the Tenants works of this Tenant Manual and any site specific
requirements.
5.
Protect any base building works during the Tenants works. Transport Tenants materials and
store such materials within the premises.
6.
The Landlord reserves the right to exclude from the Emaar Malls Group asset, the Tenant
and/or his contractors if they fail to comply with this Tenant Manual.
The Tenant must comply with the prescriptive requirements of codes of practice and with the
requirements of all other authorities and applicable laws.
Without limitation the Tenant must:
1.6
a.
Obtain all licenses, permits, consents, approvals, determinations and permissions required
to perform the Tenants works.
b.
Make applications to the authorities (or the Landlord where appropriate) and pay all
relevant fees, deposits and charges.

It is the Tenant, Tenants Contractor(s) and/or Tenants Consultant(s) responsibility to make
contact, establish protocol and follow proper procedures for all permitting, licensing and
inspections as may be required in the relevant authorities.
The Tenant is responsible for obtaining all regulatory approvals required prior to the
commencement with any of Tenants work in the Tenants Premises. Proof of such regulatory
approvals must be copied to RDT Project Manager / Tenant Coordinator.
The Landlord assumes no liability in the failure of the Tenant, Tenants Contractor(s) and/or
Tenants Consultant(s) to improperly apply for any permit, the failure to have all necessary
permits to complete Tenants work in order to obtain a final Certificate of Occupancy from the
relevant authorities, failure to acquire any required licensing as may be required by the
relevant authorities and the failure of Tenant or Tenants Contractor to pass any inspection as it
relates to Tenants work.
The failure of the Tenants Contractor to provide Dubai Municipality Completion certificate
within a reasonable period of time could result in removal of the contractors name from EMG
list preapproved contractors
Page 10 of 148
1.7
Disclaimer
All descriptions, statements and other particulars in this document are believed to be correct
at the time of publication. The Tenant must, however, satisfy themselves by inspection or
otherwise as to the correctness of each of them.
1.8
Future Revisions
From time to time it may be necessary for this document to be revised, updated and re-issued
to Tenants. In such instants, the revised document will supersede this document. The Tenant
shall comply with all the requirements of the revised document.
1.9
Unit Measurement Options

For demising walls forming the boundary with public / external space the demise line is the
external surface of the wall. Tenants are not permitted to use or alter the external face of the
wall in any way. This includes any change in finishes, placing or fixing of advertising or any
promotional or other materials or equipment.
Page 11 of 148
2.0 RETAIL DESIGN AND DELIVERY
2.0
2a
DESIGN
2a.1
2a.2
2a.3
2a.4
2a.5
2a.6
2a.7
2a.8
2a.9
2a.10
2a.11
2a.12
2a.13
Shop Front Design

Glazing
Entry & Door Closures
Signage
Small and Large Media TV Screens & Graphic Elements
Flooring
Walls
Ceilings
Lighting
External Terrace
Signage Maintenance
2b
DELIVERY
2b.1
2b.2
2b.3
2b.4
2b.5
2b.6
2b.7
2b.8
2b.9
2b.10

Responsibilities
Services Submission / Detail MEP / Architectural Design
Pre-approved List of Fit out Contractors and MEP Subcontractors
Page 12 of 148
2.0
2a
DESIGN
2a.1
Shop Front Design

Shop Front Philosophy
The shop front design plays a significant role in creating maximum visual impact for your store
within the mall environment. Given the importance of shop front design, it must demonstrate
an exception level of design standard and creativity. The Tenant is required to provide their
own shop front that adheres to the Landlords specifications and requirements and complies
with all Centre, Precinct or Level specific design requirements.
GENERAL SHOP FRONT REQUIREMENTS
a.
Unless otherwise stated, all shop front elements must sit either on or behind the
nominated lease line. ***An out-go may be considered for signage and other
architectural elements and will be reviewed on a case by case basis.
b.
Only high quality and durable materials will be permitted for use in construction of the
shop front. ***Finishes that are not commonly specified and unique will be viewed on a
case by case basis and will be approved at the discretion of the Retail Designer and
Business.
c.
It is an expectation that each shop front design incorporates the use of full height design
elements within the shop front zone to help maximize the shop front store presence and
verticality within the mall. Full height can include the use of full height glazing or solid
architectural elements.
d.
Full height large entry doors to the shop front entry are encouraged.
e.
Where the shop front height is 4m or less a full height door opening and closure is
required. ***Doors at 3m may be considered ONLY if a fixed glass panel is installed above
the entry door. This is to ensure that the overall door/ opening appears as 4m.
f.
Where the shop front is greater than 4m, a minimum door height of 3m is required.
g.
Shop front design should have a combination of both solid and open design elements.
h.
All shop fronts are required to incorporate either a solid or transparent full height
elements to the immediate shop front zone in order to enhance the vertical.
i.
Completely open shop fronts where no architectural design or finishes are specified and
where no value is added to either the shop front store design or mall will be not be
approved.
j.
Tenancies with a shop front width of 5m or less may not be required to have a fixed
glazing or solid element. This will be reviewed on a case by case basis and will be at the
sole discretion of the Retail Designer and Management.
k.
Maximum continues shop front style portal thickness is 250mm.
l.
Tenancies with a shop front height of greater than 6m, may incorporate a bulkhead or
portal element to the shop front design. Where a bulkhead is proposed it must sit no lower
than 4m from the mall FFL, with the vertical and horizontal shop front elements must read
as two different elements and be set on different depths.
m. Shop front Solid to transparent (i.e. Solid finish vs. Glazing) ratio = max 30% solid 70%
glazing.
n.
Shop front cladding illumination, where a specified finish is back lit to create an
illuminated or glowing effect may be considered. If approved, it must convey a high
Page 13 of 148
level of architectural quality, be set behind either glass or stone, with the light LUX
illumination levels not exceeding 300 Lux. Light source must be Static. NO bright color
lighting will be approved. ***Design approval will be issued on a case by case basis.
GENERAL SHOP FRONT REQUIREMENTS & EXAMPLES
Shop Fronts of 3m and below:
Example A: (A). Optional location for logo or signage. (B) Solid element. (C) Mall floor tile or alternative
finish to continue into the entry floor area. (D) Full height entry doors pivot set back to open outwards
towards the mall. (E) Signage to be centered 2.5m from the FFL. Signage to be fixed to or behind the shop
front glazing. (F) Full height glazing. (G) Full height solid elements to adjacent tenancies.
Example B: (A). Full height roller shutter to entry set back a minimum 1m from the lease line. (B) Signage
located over the entry & suspended from above. Signage to be centered 2.5m from the FFL. (C) Framed
shop front with the roller shutter track built into the frame. (D) Full height glazing. (E) Optional location for
logo or signage.
Shop front elements not approved:
a.
b.
No Continues Bulkheads
No low height doors
Page 14 of 148
GENERAL SHOP FRONT REQUIREMENTS & EXAMPLES

Shop Fronts up to 4m:
Example A: (A). Shop front portal permitted. Maximum width 250mm. (B) Vertical solid element could be
used for logo or signage. (C) Mall floor tile or alternative finish to continue into the entry floor area. (D) Full
height entry doors pivot set back to open outwards towards the mall. (E) Signage to be centered 3.5m
from the FFL. Signage to be fixed to or behind the shop front glazing. (F) Full height glazing to underside of
portal.
Example B: (A). Optional location for logo or signage. (B) Full height vertical solid element. (C) Mall floor
tile or alternative finish to continue into the entry floor area. (D) Bulkhead set back 1m from the lease line.
(E) Full height entry doors at 4m. Pivot set back to open outwards towards the mall. (F) Full height glazing.
(G) Signage to be centered 3.5m from the FFL.(I) Full height vertical solid element.

a.
b.
c.
No low height door
No small glazing panels
Page 15 of 148
GENERAL SHOP FRONT SET OUT EXAMPLES

Example A: (A). Full height vertical solid element. (B) Optional location for logo or signage
(C) Bulkhead
set back 1m from the lease line. (D) Mall floor tile or alternative finish to continue into the entry floor area. (E)
Full height entry doors at 4m. Pivot set back to open outwards towards the mall. (F) Full height glazing. (G)
Signage to be centered 4.5m from the FFL.(I) Full height vertical solid element.
Example B: (A). Optional location for logo or signage. (B) Full height vertical solid element. (C)Bulkhead with
a maximum depth of 2m permitted. Must finish no lower than 4m from the mall FFL. (D) Mall floor tile or
alternative finish to continue into the entry floor area. (E) Full height Entry doors at 4m. Pivot set back to open
outwards towards the mall. (F) Signage to be centered 3.5m from the FFL. (G) Glazing required to 4m.
d.
e.
No low height doors
Page 16 of 148
GENERAL SHOP FRONT SET OUT EXAMPLES

Example A: (A). Full height vertical solid element. (B) Solid bulkhead permitted up to a maximum 4m from
the mall FFL. (Example shown with glazing at 6m). (C) Main signage and or logo to be centered at a
height of 9m. (D) Mall floor tile or alternative finish to continue into the entry floor area. (E) Full height entry
doors at 4m. Pivot set back to open outwards towards the mall. Where glazing is higher than the minimal
4m, glazing break line to be at 4m. (F) Location for optional lower level signage or logo.

c.
d.
No low height doors
Page 17 of 148
2a.2
GLAZING
Glazing forms an integral part of the overall shop front design and as such needs to be
carefully considered when looking at the shop front design. Glazing doesnt just act as a
closure element, but can add strength to the shop front by accentuating the vertical or
horizontal and provides a platform in which to display product. Glazing also helps to create a
feeling of separation between the inside of the store and general mall area while at the same
time keeping visibility into the store.
a.
It is an expectation that each Shop front design incorporates the use of full height design
elements within the shop front zone to help maximize the shop front store presence and
verticality within the mall. Full height can include the use of full height glazing or solid
architectural elements.
b.
Where frameless glazing is proposed all channels must be FULLY recessed and concealed to
all sides. NO exposed glazing channels or glazing fixings will be approved.
c.
Tenancies with a shop front width of 5m or less may not be required to have a fixed glazing or
solid element. This will be reviewed on a case by case basis and will be at the sole discretion
of the Retail Designer and Management.
d.
Where shop fronts have a shop front height of greater than 4m, glazing fins, spider fixings or
other architectural type glazing fixings will be considered.
e.
Where glazing fins are approved they must finish a minimum 3.5m from the mall finish floor level
***NOTE: Full height glazing fins will not be approved.
f.
Glazing spider fixings or other architectural type glazing fixings are encouraged.
g.
Tinted glass may be considered for tenancies which are impacted by direct sun light. Where
film is approved, it must be non-reflective and be located on the internal glazing face.
h.
The use of graphic styled film to the shop front glazing where it forms an integral part of the
overall design will be considered. (See Signage notation below)
i.
Framed glazing style shop fronts are encourage where the overall shop front concept is
enhanced.
j.
Where framed style shop fronts are proposed they must be constructed from high quality
architectural finishes such as Stainless Steel/ Timber/ Powder coated aluminum.
k.
***NOTE; where aluminum framed window frames are proposed, the frame must be powder
coated in a selected color and not left a raw aluminum finish.
l.
Where there is a large amount of clear shop front glazing that does NOT have either a VM
display or product located directly behind the glazing, glazing stickers are to be introduced to
highlight the shop front glazing from the entry opening. Glazing stickers should be located at a
height of 1.5m from the FFL and be natural in color but visible from the mall.
m. NOTE: ALL SPECIFIED GLAZING PANEL THICKNESS SHOULD BE A MINIMUM 15MM GAGE. ALL
GLAIZNG WITH A HEIGHT OVER 3M SHOULD BE EITHER LAMINATED OR TOUGHENED TYPE
SPECIFICATION. THINNER GAGE GLAZING WILL NOT BE APPROVED. IT IS A REQUIREMNET THAT ALL
GLAZING SPECIFICATION IS SUBMITTED ALONG WITH THE FINAL DESIGN SUBMISSION FOR
REVIEW/ APPROVAL.
2a.3
SHOP FRONT ENTRY & DOOR CLOSURES

The shop front entry threshold is one of the most important factors when considering the shop
front design. The entry threshold is the first thing a customer sees when they enter the store and
the last thing they see when they leave. It is more than just a closure element but can become
a brand statement in its own right. The door closure should be a statement/ bold/ interesting/
unique and tell a story that sets the tone for the store within.
Page 18 of 148
2a.3.1
SHOP FRONT ENTRY & CLOSURE
a.
Full height large entry doors to the shop front entry are encouraged.
b.
Where the shop front height is 4m or less a full height door opening and closure is required.
***Doors at 3m may be considered ONLY if a fixed glass panel is installed above the entry
door. This is to ensure that the overall door/ opening appears as 4m.
c.
Where the shop front is greater than 4m, a minimum door height of 3m is required.
d.
Tenancies with a shop front width of less than 15m are permitted an entrance opening width
of no greater than 4m.
e.
Tenancies with a shop front width of greater than 15m are permitted an entrance of either
(A) 1 x 6m continues opening or (B) 2 x 4m separate openings
***Department stores and approved major retailers entries will be reviewed on a case by
case basis.
2a.3.2
HINGED/ PIVOT/ SLIDING/ SWING TYPE

Example of maximum shop front entry openings for tenancies up to 15m and greater.
a.
As a rule Hinged/ pivot/ sliding and swing type are encouraged to all shop fronts.
b.
Doors can be either located on the shop front lease line or be set back to enable the doors to
open outwards.
c.
Doors are to be capable of being locked in the open position during the Mall opening hours.
d.
All operating mechanisms, including door handles and hardware, must comply with current
building codes.
e.
Where sliding doors are proposed they should be set back from the lease line with the top
track fully concealed within the finished ceiling line. ***Sliding doors when open can create an
interesting screen when open, thus adding to the store design.
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2a.3.3
ROLLER SHUTTER & STACKING TYPE CLOSURES
a.
Where the height of the shop front entry and design concept doesnt suit a traditional swing
or pivot type door closure, a roller shutter may be considered. If a roller shutter is proposed it
must comply with the following:
-
The roller shutter track line must be set back a minimum 1m from the shop front lease
line.
Where the roller shutter meets the ceiling line, it should continue a min 100mm passed
the ceiling finish line. This is to ensure the roller shutter is not visible from the mall.
All roller shutter guides must be fully built into the shop front structure and be powder
coated to match shop front faade cladding finish.
Must be fitted with a motorized closure mechanism.
Where Stacked, sliding or bi-fold doors are proposed, all items must be FULLY concealed
and integrated into the main shop front structure. All tracks, guides, locks, glass channels
and hinges must be FULLY recessed and concealed.
b.
Where a tenancy has two shop front faces (i.e. the tenancy is located on a corner site or
adjacent to a service corridor), the shop front finishes should continue onto both shop front
facades. This is to ensure that the all shop fronts that sit on the lease line are treated.
c.
Shop fronts should be designed with a variety of different but complementary finishes. Shop
fronts that are designed with only 1 x material to the entire shop front are not encouraged.
Where a shop front design is proposed where only 1 x finish is specified, it will be reviewed by
the Retail Design Manager and Business on case by case basis.
d.
All marketing, promotional or life style graphics must be located behind the main shop front
faade glazing. NO promotional material will be allowed on the shop front.
e.
Finishes at skirting level must be durable to avoid any potential damage i.e. Stainless Steel,
Stone etc. The skirting must be built into the main shop front structure and sit flush with
adjoining finishes. NO Aluminum skirting to the shop front will be approved.
f.
Where Aluminum Composite sheeting (i.e. Diabond/Alucabond) High Gloss type finish is
encouraged.
g.
All cladding must be cut off site by a reparable supplier and be correctly installed as per the
manufactures instructions. ***All edge details must be correctly detailed and finished with
correct edging detail.
h.
A protective edge detail is to be incorporated to all shop front finishes where damage may
occur. Where protective edge details are required they should be finished in a similar colour
to the overall shop front cladding. I.e. Black on Black.
i.
Shop front must be totally self-supported and constructed independent of the Centres soffit
or bulkhead. However, where approved, shop fronts may be braced back to the base
building slab. In this case, the integrity of the existing structure must not be jeopardized
j.
No ticketing or advertising media is to be applied to shop front glazing.
k.
No contact numbers/ business details/ Social media or other types of promotional advertising
is to be applied to shop front.
Materials not permitted for shop fronts:
-
Laminate finishes
Plasterboard / cork / sheet vinyl / wallpaper
Plain painted material
Plastic wood veneer.
Concrete block.
Page 20 of 148
2a.4
Perspex
Simulated materials such as imitation brick or rock Plastic laminate
Textured paint and spray on coatings.
Exposed fittings (unless an approved design feature)
Signage
Signage Philosophy
Signage (both internal and external) represents a critical component of the overall store
concept design. The signage element should be an integrated component of the shop front
design and represent a primary focus element of the store concept. The signage design should
be dynamic, stylized, and unique in character and demonstrate a high standard of detailing
and be constructed using high quality materials and be easily read from both close and far.
a.
The signage and graphics proposed should be unique in style and appearance, yet be
considerate and celebrate the character of The Dubai Mall / other Emaar assets.
b.
Emaar does not condone or will accept any Signage/ Graphics or other visual material that
does not reflect Emaars high ethical and business standards. This goes for any store
promotional material that can be seen from the general mall area that may be consider as
inappropriate or offensive. ***Check with Emaar if you require any further clarification on the
above.
c.
Each tenancy (where the shop front is less than 15m wide) is permitted 1 x main primary
signage element that is to be fixed to the shop front faade.
In certain circumstances where the shop front width is greater than 15m a second main
signage element may be considered.
***This will be viewed on a case by case basis and at the discretion of the nominated Retail
Design Manager and Business.
d.
The maximum Shop front signage lettering is to be no larger than 450mm.

***NOTE: Special consideration will be taken for signage where the font is written in a particular
and unique style.
e.
In certain circumstances a larger signage element may be considered. Where a sign larger
than the maximum 450mm is proposed, the following will be taken into account:
-
Size of the tenancy.

Type of tenancy i.e. Mini Major/ Super Market/ Large Department Store etc.
Overall height of the shop front.
Location within the asset.
Visibility from within the mall i.e. visibility from lower levels.
The assets unique design guideline requirements that are particular to the center/ precinct
in question.
Once all factors have been taken into account, it will then be considered by the Retail Design
Manager and Business and will be reviewed on a case by case basis.
f.
As per the DED regulation, an Arabic Text style sign must be incorporated alongside the
primary English Text sign. It must be designed and constructed to the same standard, be the
same size and scale and be located to the Right hand side of the primary sign. It can also be
edge or internally illuminated as required
***Any dispensation with regards to the above must be submitted to DED for review/ approval.
g.
Where a tenancy is located on a corner site or has a bend or curve built into the tenancy
shop front set out. An additional shop front signage element may be considered. If additional
signage is proposed it must be in line with the primary signage element that is located over the
Page 21 of 148
main entry. Any additional signage will be viewed on a case by case basis and at the
discretion of the nominated Retail Design Manager and Business.
h.
Main shop front signage is to be designed with 3 dimensional internally illuminated.
i.
Non-illuminated signs demonstrating exceptional design merit may be considered for

approval.
j.
Tenants are encouraged to explore the use of both vertical signage and horizontal type
signage design. ***Where a vertical type signage element is proposed, the wording is to go
from bottom to top.
k.
The main shop front signage element is to be located on or behind the approved shop front
lease line.
l.
Shop front signage to be limited to the store trade name. Other promotional or advertising
signage is not permitted
m.
If a Holding Sign is required to the shop front it must be no bigger than 50mm in height and
must be located to the bottom right hand corner of the shop front faade.
2a.4.1
BRAND LOGOS
Brand logos are permitted to the shop front to complement the main shop front signage
element where the logo is a recognized brand image and forms part of the main signage
element.
Where a brand Logo is proposed to the shop front, the following must comply:
-
Only 1 x logo will be approved to each shop front faade.
It may be either internally or edge illuminated
No light box style logos will be approved.
Logos must not exceed 600mm x 600mm in size (or bigger than the maximum signage text
size)
Can be located either on its own or next to or above the main signage element.
2a.5
SMALL & LARGE FORMAT MEDIA TV SCREENS & GRAPHIC ELEMENTS
2a.5.1
SMALL & LARGE FORMAT MEDIA TV SCREENS

Single or large (Multiple) format LED/ TV Screens & or Projection type screens where either a still
or moving image is displayed will not be permitted within the immediate shop front zone.
(***See Signage Ref below)
a.
Where single or large (Multiple) format LED/ TV Screens & Projection type screens are proposed
within the store design, they must comply with the following:
-
Where single or large (Multiple) format LED/ TV Screens & Projection type screens are
proposed to the side internal walls. Must be set back a minimum 5m from the shop front
lease line.
Where single or large (Multiple) format LED/ TV Screens & Projection type screens are
designed facing the main shop front entry, they must be set back a minimum 10m within
the tenancy and back from the nominated Lease Line.
***Where a tenancy has a depth of less than 10m, an entry facing type screen will NOT be
approved.
All single or large (Multiple) format LED/ TV Screens must finish flush with the internal finish,
be FULLY built in and all cabling fully concealed.
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Where the size of the proposed large format media TV screens are over 2m x 2m in size, the
design and location will be revised by the Retail Design Manager with an approval being
issued based on the location of the screens and the relationship to the mall.
Where the Retail Design Manager deems the proposed TV screens to be inappropriate for
the location proposed, the proposed screens will be rejected with and an alternate
location proposed.
***NOTE: Senior Management/ Emaar, reserves the right to NOT approve the proposed
screens and screen content based on the following: inappropriate location/ media
imagery/ Type of imagery shown/ Brightness of image content/ conflict with adjoining
tenancies. This will be articulated through the design review process.
Where the screens are proposed on an angle, they must be set back the required 10m into
the store.
All screens must be designed in a fixed position. Swing or pivot type systems will not be
approved.
All screens must be integrated into the overall design concept.
***NOTE: All media imagery shown must directly reflect the store branding. NO third-tier
branding/ advertising or imagery is to be shown. All proposed visual marketing material
must be submitted to Emaar for review/ approval. This will be enforced by Emaar.
Example of TV screen located both on the internal side wall and facing the shop front entry i.e.
parallel to the mall.
2a.5.2
NON-ILLUMINATED & ILLUMINATED GRAPHIC ELEMENTS
a.
Both Non-Illuminated & illuminated style graphic light-boxes will NOT be approved to the
external face of the shop front faade.
b.
Where either Non-Illuminate or Illuminated style graphic boxes are proposed, they must be
located a minimum 1m back from the shop front lease line and be located within the store.
c.
Where large Life Style type graphics, which form a part of the overall store design concept is
proposed, these will be reviewed on a case by case basis, with approval issued at the sole
discussion of the Retail Design Manager.
Page 23 of 148
d.
Where the imagery is visible from the main shop front entry, it must be of a Life Style type
graphic only.
***NO promotional/ marketing/ sales type imagery is to be highly visible from the main shop
front entry.
e.
The number or graphic boxes will be judged on a case by case basis and with approval at the
discretion of the nominated Retail Design Manager.
f.
Must be fully integrated into the overall design concept and be detailed in an architecturally
designed frame.
g.
All images must be Static/ non-motion type image i.e. no revolving type images.
h.
***NOTE: NO third-tier branding/ advertising or imagery is to be shown. All proposed visual

marketing material must be submitted to Emaar for review/ approval. This will be enforced by
Emaar.
Example of static type illuminated and non-illuminated graphic elements located behind the
shop front glazing and on the internal wall return.
i.
As a rule Neon type signage and neon installations to the shop front faade or within the
tenancy will not be approved. ***There may be a situation where this kind of signage may be
considered where a high level of design and concept intent is presented.
j.
Where signage and graphic elements including menu boards are proposed within close
proximity to the shop front or form part of the shop front design, these designs are to be
undertaken by a qualified and experienced graphic designer.
***Note: Signage manufactures are not considered graphic designers.
k.
The utilization of imaginative graphics throughout the tenancy to reinforce the brand and to
create a strong visual impact is encouraged.
l.
The use of graphic styled film to the inside face of shop front glazing way be considered as
long as it complies with the following:
-
All vinyl graphic film must be located on the internal face of the glazing only.
***NOTE: NO Film to the external face will NOT be approved.
Page 24 of 148
The film can be either a solid or transparent type film.
The extent of solid fil where visibility to within the store will be at the discretion of the Retail
Design Manager and Business and will be judged based on the concept intent.
The use of clip on surface mounted style poster / graphic framing systems will not be
approved on or within close proximity to the shop front.
If poster/ graphic type image are proposed on or near the shop front, they must be
submitted to Emaar for review/ approval.
Prohibited signage finishes:

2a.6
Temporary signs. Cloth, paper or foam signs.

Painted letter or images directly on shop front.
Plastic box, plastic letters or cabinet signs.
Plastic vacuum formed injection molded plastic letters or signs.
Temporary wall signs such as Window signs, Pennants, Banners, Flags, Inflatable displays,
Sandwich boards.
Temporary lighting such: Fluorescent gel lights, search lights, flood lights.
Animated or moving signs that swing, rotate, flash, blink strobe etc.
Decals and stickers.
Letters or shapes formed by exposed lamps or bulbs.
Vinyl graphics and cut letters.]
Flooring
Flooring Philosophy
The floor treatment and design represents more than just a platform in which to showcase your
product. The floor area represents one of the biggest single areas and is a critical component
of the overall store concept design. The floor finish should enhance the overall store design. It
should add to the customers experience through an interesting use of color, texture and detail.
The floor treatment should be dynamic, stylized, unique and durable and be constructed using
high quality materials.
a.
Where the shop front structure or entry doors are set back from the nominated lease line, it is a
requirement that the common mall floor finishes i.e. In-go, continue past the lease line to
finish in line with the new shop front structure of door line.
b.
Where the tenancy floor finish meets the mall floor finish, a 3 -5 mm Stainless steel transition strip
is to be installed between the tenancy and mall floor finish. The transition strip is to be flush with
the mall finish.
c.
When considering a timber type floor finish, natural solid type flooring is preferred.
a.
Where an Engineered type timber board is proposed, it must comply with the following:
-
Must have a Solid timber thickness of no less than 6mm.
Must be fixed to an industry standard MDF or Marine Ply backing.
It must be installed to ensure no under floor echoing or hollow sound.
All timber floors must be fixed directly to the base slab. If under floor packing is required,
the appropriate under floor insulation is to be installed.
d.
Where carpet is proposed, it must be of high design quality.
e.
The internal floor finish must finish flush with the mall floor level.
f.
As a general rule, vinyl flooring is NOT approved. Where Vinyl flooring is proposed it must
comply with the following:
Page 25 of 148
g.
Must be of high architectural quality
h.
Must convey a high design intent and enhance the overall fit out design
i.
Must be set back a minimum 1m back from the shop front entrance opening
j.
Must have a thickness of no less than 3mm and have a hard and durability rating of High
k.
Shouldnt make up more than 60% of the overall floor area. A complimentary floor finish should
make up the other 40%
l.
Durable commercial quality floor finishes are to be specified throughout.
m.
All floor finishes that are located in and around wet areas, steps, ramps and landings, must be
non-slip type finishes and must comply with all local building codes.
n.
Food tenancies and wash down preparation areas must have waterproof membrane installed
prior to laying floor finishes. This membrane must be turned up 300mm against perimeter
intertenancy wall.
o.
Where applicable, building expansion joint cover plates might have to be integrated into floor
finishes design.
p.
NO floor chasing, penetrations, drillings or saw cuts to the base building slab are permitted
without prior approval from Emaar Tenancy Coordination, with any approval issued prior to
commencement of the works.
q.
It is the Lessees responsibility that all floor finishes comply with slip resistance and pendulum
test certification for the floors intended use.
Prohibited Flooring Materials
-
2a.7
Vinyl type flooring

Carpet floor tiles
Exposed mall base slab
HDF
Soft woods flooring and other inexpensive hardwood alternates
Walls
Wall Philosophy
The walls within each tenancy are a key part of the overall store fit out design. As well as being
the canvas on which the product is displayed, the vertical planes within each tenancy should
be considered as part of the whole tenancy fit out concept.
a.
All walls should be considered when looking at the overall design concept with all walls being
treated in an interesting and unique treatment.
b.
Where slat wall is proposed it must located to the rear of the tenancy and not highly visible
within the immediate shop front zone.
c.
All slat wall should be built into the overall tenancy architecture and be set within a Frame
type surround.
***Slat wall that is fixed directly to the internal wall finish will NOT be approved.
d.
Continues slat wall that is proposed to an entire wall will not be approved. Where a large
amount of slat wall is proposed it must be broken up into smaller areas and set within a frame
like detail.
e.
It is a requirement that the tenant provide cladding to all internal landlord walls.
Page 26 of 148
f.
All new internal wall cladding should be set off the landlords base building walls. This is
achieved by the use of a sub-framing structure that should sit between the landlords base
building wall and the tenants wall finish.
g.
All wiring & cables that are required within the tenancy are to sit within this wall cavity.
***NO chasing or cutting to the landlords base building walls will be permitted.
h.
Where heavy vertical loads are created within the interior of the tenancy due to joinery/
internal partitions. All loads must be independent of the landlords base building wall structure.
The tenant is responsible for all structural certification.
i.
All vertical loads are to be transferred via Tenants fixtures to the floor. Cantilever shelving
systems to block work and stud walls must be in an approved manner. All wall fixtures must be
supported by additional metal stud framing.
j.
Tenant is responsible for ensuring all walls comply with the noise and vibration within permissible
levels and any required sound proofing is to be installed by Tenant within the premises.
k.
Tenants emitting sounds (music etc.) that are excessive or that may transmit to adjacent
spaces should provide extra measures to diminish the sounds transferring out of the tenants
area.
l.
Un-rendered, unpainted or painted block work walls are NOT permitted.
m.
Storerooms, change rooms, back of house and treatment room walls are to be full height.
n.
Noisy tenancies (music stores etc.) must provide wall insulation to all walls. This cost is to be paid
for at the tenant.
o.
Any additional requirements (e.g. security mesh) above intertenancy walls is the cost of the
tenant.
p.
Exposed conduits or power poles from floor to ceiling are not permitted.
q.
Where applicable, building expansion joints to be integrated into wall finishes.
r.
Exposed cool room paneling is not permitted in front of house areas or open to view from Front
of House.
s.
Walls for food tenancies must meet all the regulatory and associated code requirements.
t.
Exposed stripping display systems are not permitted.
u.
All Interior walls and partitions, public or not, should be composed of non-combustible
materials and finished with suitable finishes.
Prohibited Wall Materials
-
Plaster
Carpeting
Corkboard
Pegboard / continues slat wall
Excessive mirrors on walls.
Artificial grass.
Exposed and painted block walls.
Page 27 of 148
2a.8
Ceilings
Ceiling Philosophy
The ceiling and lighting are a major contributor to the overall ambience, feel and visual
presentation of the overall stores interior. For this reason it is important that the ceiling design is
integrated into the overall store design concept. This is achieved through architectural ceiling
features, different layering and ceiling levels and feature lighting both direct, indirect and
ambient lighting.
a.
Ceiling articulation i.e. ceiling features/ dropped ceiling or ceilings with multiple ceiling levels
are required to be incorporated into the ceiling design.
b.
Interesting sculptural and lighting features to the ceiling are encourage and help in creating
an interesting and unique design.
c.
The minimum internal ceiling height is 4m.

***Where a lower tenancy ceiling height is applicable, the maximum ceiling height must be
achieved.
d.
Where the proposed internal ceiling height is lower than the main shop front height, the
maximum ceiling height from the mall is to continue into the tenancy a minimum 1m and be at
the same height as the mall/ shop front height.
e.
As a general rule non-finished or completely open tenancies with no ceiling articulation will
NOT be approved.
f.
In situations where an open ceiling is proposed and it is deemed to have a strong design
intent, an open style ceiling may be considered. ***This will be reviewed on a case by case
basis at will be at the sole discretion of the Retail Design Manager and Business.
g.
Where an open type ceiling is approved it must comply with the following:
-
The base building ceiling slab must be finished in an approved paint finish.
All caballing must be located within a cable tray that is suspended from the base slab
above. All cable trays must be fully sprayed top match the slab paint finish.
Where an open ceiling is approved, a set ceiling is required to the first 3m of the
tenancy.
All A/C ducting must be FULLY RIDGED.
NO flexi style ducting will be approved.
All lighting should be integrated with the use of suspended tracks or droppers.
h.
To achieve a sense of scale and grandeur within the tenancy, high ceilings are encouraged
with dimensional design features.
i.
Where Black painted ceilings are proposed, the paint finish must be matt type finish. High
gloss paint finish will not be approved due to issues relating to reflections due to lighting.
j.
Where cable trays are used there must be no visible or loose cables.
k.
Tiled or Grid type ceiling systems will NOT be approved and will only be permitted to back
of house areas and must not be visible from the major tenancy area.
l.
Tenants works including ceiling, shop front or signage must not be supported from the
Landlords mall soffit, bulkhead or base building services.
m.
All ceiling access panels are to be flush and frameless type panels with all hinges and
edging FULLY concealed.
Page 28 of 148
n.
Access panels to be fitted with an Allen key type lock for access. ***If alternatives are to be
used, a sample must be submitted for approval prior to installation on site fabricated panels
will not be permitted.
o.
Access panel as specified by the Landlord must be provided by the Tenant for access to the
Landlords services such as isolator, valves, drain clean outs etc.
p.
Dimensional ceiling features are encouraged to all set Plaster board ceilings.
Security Cameras
2a.9
All proposed Security Cameras that are located on the ceiling must comply with the
following:
Must be fixed to the ceiling and NOT suspended by poles to a lower height within the
tenancy.
Must be small in design with all power cords FULLY concealed from view.
Cameras color must be finished in the same color as the ceiling treatment.
Must be positioned in a way that is discreet when viewed from the mall.
Must not be located within 2m from the nominated lease line or shop front opening.
Lighting
(***Refer to the Lighting Guideline Document that will form part of the Design Guideline
Document)
Lighting Philosophy
One of the most important and key elements within the store design is the lighting design. The
success to great store lighting is finding the perfect balance between ambient and focused
types of lighting and creating the right atmosphere to enhance the store product and
surrounding space. The use of creative lighting design is strongly encouraged.
One of the most important areas of shop lighting is the immediate shop front facade and visual
merchandise window display. The shop front and VM lighting is integral to high lighting and
show casing the shop front product.
a.
Its important that both the internal and immediate shop front lighting is focused primarily on
the product which is being displayed. Remember PRODUCT is the hero and NOT the store!
b.
It is an expectation and strongly encouraged that a qualified and experienced lighting

designer is engaged to help create a lighting design and concept, lighting plan, select and
specify lighting fittings, maximize lighting efficiency and minimize energy consumption
throughout tenancy.
c.
All light fittings located within the immediate shop front and window display zone must be
specified with a controllable beam angle.
d.
Lamp/ light source should be either Metal halide lamp or LED type fittings. Other light sources
will be considered on the condition that it can be demonstrated that appropriate luminance
levels can be achieved and the design concept is enhanced.
e.
All light fittings located directly within the main shop front and display windows must be a
directional type fitting. This is to ensure that all fittings within close proximity to the lease line
can be re-directed so that the main bean angle is directed within the store and not into the
general mall area. This will ensure a glare free illumination at the shop front line.
f.
The use of pendant/ sculptural and feature type light fittings to highlight particular elements
and areas within the tenancy like service counters are encouraged.
Page 29 of 148
g.
All display units (particular those located within the immediate shop front zone) require FULLY
integrated and concealed display lighting. Where required air vents and or access panels
are to be incorporated into the display unit.
h.
All Lamp fittings should have a Kelvin degree level of 3000K (warm white)
***In some circumstances a certain type of tenancy will require a different Kelvin degree i.e.
within a jewelers display counter units where a higher Kelvin degree level of up to 6000K may
be specified. Different Kelvin degree levels and will be judged on a case by case base and will
be at the sole discretion of the Retail Design Manager and Business.
i.
No colored store lighting i.e. Blue or Red, will be approved. ALL lighting must be White in
appearance.
***Colored lighting within selected joinery units where the overall design intent is enhanced
may be considered. This will be judged on a case by case base and will be at the sole
discretion of the Retail Design Manager and Business.
j.
Lamp sources should have a minimum of >85 CRI and preferably >90+ CRI (Colour Rendering
Index).
k.
Light fittings should be either recessed/ semi-recessed; track mounted or suspended type
fittings. A combination of all of the above is encouraged to add interest to the ceiling design.
l.
Where ceiling features or ceiling coves are incorporated, concealed architectural indirect or
ambient lighting is encouraged.
m.
The use of low voltage track lighting, recessed spotlighting and designer light fittings is
encouraged.
n.
Surface mounted fluorescent and bare tube fittings will not be approved in any part of the
customer areas. Low glare diffusers are recommended.
o.
All emergency lighting within the Tenancy space shall be provided by the Tenant and shall be
DCD compliant.
p.
Tenant shall provide 7 day, 24 hour time switch for control of shop front lighting, display cases
and signage to operate during the Centre operating hours.
q.
Energy efficiency should be a primary consideration when specifying light fittings. Emaar will be
looking to the Tenants to demonstrate how this is has been achieved. For this reason LED
lighting is recommended.
r.
Cables suspended from the ceiling to services island units and or display fixtures will not be
approved. Where power is required to centrally located P.O.S or display units, all cabling is to
be located between the floor finish and building slab. NOTE: Raised false floors covering island
unit cabling will not be approved
s.
Shop front lighting must be separately switched to a timer and programmed to Emaar specific
Centre trading hours
Light fittings that are not permitted:
-
Fluorescent and tungsten filament lamps

Trapeze wire type lighting tracks
Coloured lamps or bulbs
Sodium vapour lamps
Spinner type lights
Commercial type fluorescent fittings
Page 30 of 148
2a.10
(***Refer to Signage & Graphics section above)
Visual Merchandising Philosophy
Strong, creative and inspiring visual merchandising is undoubtedly key to the success of a retail
brand. Early visual merchandising consideration alongside the development of the store
concept is vital; to ensure full design potential and outstanding brand presentation. Tenants
are expected to engage the skills of a professional visual merchandiser to input and evolve the
brand concept, provide VM plans and layouts as well as the window presentation.
a.
b.
Emaar does not condone or will accept any Signage/Graphics or other visual material that
above.
c.
It is expected that each tenant engage a professional visual merchandiser to help set up and
continue to maintain the shop front and display window displays.
d.
Product merchandise and display are to be kept within the confines of the premises and are
not to encroach beyond the approved lease line.
e.
All internal and window graphics are to be and submitted for review and approval by Emaar
PROIR to installation.
f.
The window display must be dressed and maintained to a high standard, following Emaar Malls
Group VM guidelines and sign off process.
g.
Display units are to be integrated into the overall Design Concept.
h.
Promotional signs and banners shall be integrated into the overall design professional graphic
designer.
i.
Premises which have exposure on the outside face of the Mall shall be required to meet site
specific requirements for merchandising and display, including the provision of afterhours
lighting for window displays and seating areas.
j.
All fixture and merchandising units are to be located behind the approved shop front lease
line.
k.
Point of sale (POS) units are to be set back at least 1.5 meter behind the approved shop front
lease line. This is to ensure no retailer queuing occurs over the nominated lease line.
l.
Fixtures and merchandising units that are located within the immediate shop front zone are to
be fully integrated into the shop front design and be constructed from quality architectural
finishes.
m.
Non-approved loose freestanding fixture and merchandising units will not be approved unless
submitted for approval by the nominated Retail Design Manager and Business. Approval will
be issued on case by case basis.
n.
Where additional fixture and merchandising units are required on either a temporary or
permanent bases, all units must be submitted for approval by the nominated Retail Design
Manager and Business. Approval will be issued on case by case basis.
o.
All fixtures and fittings are to be self-supportive and must not impede on the structural
adequacy of the base building.
Page 31 of 148
2a.11
Garbage Room Design Requirement

EMG expects the tenants to fine tune their operations in such a way so as to minimize
generation of waste/ garbage. EMG also expects the tenants to maintain necessary quantity
of purpose made receptacles within their retail unit to store all garbage/ trash/ waste
generated during trading till the same are taken away for recycling or to the common
collection point. It is hi-lighted that at no time the tenant shall transport the garbage through
the common areas of the mall/ project during the normal trading hours. This is valid during the
fit-out and during the normal trading period.
It is further hi-lighted that it is forbidden for all tenancies without back of house access, mainly
the F&B tenants, to shift their waste/ garbage through project/ mall common areas during
trading hours.
They are further required to create a dedicated space within their unit to hold such garbage.
The garbage shall be stored in purpose made containers/ trash bags so that the environment is
kept healthy & odour free. The tenant is advised to follow the recommendations noted below
while designing their garbage rooms:
a.
A dedicated garbage room shall be part of the concept. The room shall be sized adequately
taking into account the quantum of projected garbage.
b.
The garbage room shall be kept chilled in case of storage of food waste to reduce the rate of
decomposition & to prevent smell.
c.
The tenant is advised to install mechanical compactors and/or food waste disposers to reduce
the volume of stores garbage to manageable levels.
d.
Such an arrangement shall be to local authority codes and to DM approval. Tenants Fit-out
contractors shall be required to smoke only at designated smoking areas. Use of Alcohol and
drugs are not allowed in Emaar Malls Premises.
2a.12
External Terrace
Design Objective
Designs should take advantage of the outdoor dining opportunities presented during the
cooler months. High quality dining experience and set-up must be maintained.
2a.12.1 Signage
a.
Mobile signage and banners are not allowed.
b.
Sign or Logo is to be applied to fringe of Umbrellas.
2a.12.2 Lighting
a.
Create interest by using varied lighting levels.
b.
Light fittings are to be table or floor mounted and battery operated, with lighting colour
temperature between 2000 - 3000 Kelvin.
c.
Lighting fixtures on the floor must be at strategic locations and must not create any
tripping hazard.
2a.12.3 Furniture
a.
Outdoor furniture must contribute to the overall vibrant atmosphere of the Retail Unit and its
surrounding.
b.
Only furniture with less than 50% timber is allowed. Photos and specifications of external
furniture are to be submitted for EMAAR MALLSs approval. Materials must withstand external
conditions in Emirates climate.
c.
Only quality and durable furniture is allowed. All tables must have levelers.
d.
Design of tables, chairs and other furniture must complement each other.
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e.
Furniture must be free standing and not attached to the floor permanently or temporarily.
f.
Maintain clear circulation space of 1200mm between Umbrella seating. Standard Civil Defense
egress distances to be adhered to.
g.
Menu boards, greeting stations and display stands for merchandise are creatively designed
and subjected to Landlords approval.
h.
Drip tray must be provided for trash receptacle.
2a.12.4 Umbrella
a.
Umbrellas must be within designated area, including any fabric and supports.
b.
Only 1 x solid color is allowed on the umbrella covers, this excludes signage on the umbrella
fringes. Fabric must be of neutral palette and is subject to landlords approval.
c.
Tenant branding/s are only permitted on fringe or edge of Umbrella. Logos and advertising on
the main body of the umbrellas is not allowed.
d.
Umbrellas must be suitably weighted against local wind conditions with a base of at least
140kg subject to umbrella span. Supplier must advise tenant the required base weight to
achieve maximum stability.
e.
No wheels to base are permitted. Only solid steel or concrete base is permitted.
f.
In case of exceptional weather conditions, Tenants are to refrain from operational use of
umbrellas to respect Center health and safety.
g.
Canvas is preferred as the material. Plastics covers are not allowed.
h.
The maximum height of umbrellas allowed is 3000mm and is subjected to review and approval.
i.
Only metal structure and pole are allowed. No timber is to be considered.
j.
No domestic and inverted umbrella are allowed.
k.
The colour of the umbrella canvas base cover must be as the umbrella shade.
2a.12.5 Planter & Plants

a.
Planters must be within the designated area.
b.
Planters must be self-supporting. No direct fixing that can cause damage on Landlords finishes
or fixtures.
c.
Planters must be placed along the perimeter at a maximum distance equivalent to the length
of 2-Planter. This is to provide visibility of the streetscape.
d.
The number of planters should be kept to a minimum.
e.
Total height of planter (including the plant) should not exceed 900mm.
f.
Maximum height of planter is 600mm, and plant should not exceed 300mm.
g.
Only live (Clerodendron Inerme) plants are allowed. Empty planters are not allowed.
h.
Planters with legs are not permitted.
Page 33 of 148
Permitted planter supplier:

Acacia L.L.C.
Binu Mathews
PO Box: 126749, Dubai, UAE
Tel: +971 4 2897440, +971 4 2897442
Mob: +971 553006633
2a.12.6 Cooler, Heater and Equipment
a.
2a.13
All will be subject to Emaar Malls approval - aesthetic appearance and location. Any cables
and conduits must be concealed.
Signage Maintenance
Tenants are required to have in place a signage maintenance contract with a reputable
signage maintenance company, the details of which are to be provided to EM.
Page 34 of 148
2b
DELIVERY
2b.1

All design submissions to EMG Retail Delivery Team (RDT) must be submitted electronically
through the Tenant Online Portal (https://retailservices.emaarmalls.com)
***RDT will not accept any hard copies received as an official submission and as such these
wont be registered into the system.
Emaar E Services Tenant Portal Process:
The Tenant Online Portal is designed to receive your design submissions and allow RDT to
electronically mark up our comments and return electronically back to the Tenant on the
Portal, firstly, however, the Tenant must register with the Online Portal, following these
instructions:
a.
Issue the following information, pertaining to a singular point of contact within the
Tenant organization, to the Retail Designer during Retailer Briefing Meeting. This
individual would be tasked with creation of sub-users, submit / receive
documents to/ from RDT through the online portal:
1.
2.
3.
4.
Name
Email Address (This would be used as the username)
Contact No.
Role within the Organization
b.
Upon receipt of the above info, a user profile would be created and an activation
email would be sent to the above mentioned email address.
c.
The user has to click the link within the email and activate his account.
d.
As a first step, the user is required to enter the details required under Form 03. The
details are pertaining to different sections like the tenant Authorized
representative, tenant Designer, Main Contractor, MEP contractor and Structural
Engineer. The tenant may enter details of all sections at one go or at least one
section.
e.
This would be followed by Form 4a Initial Concept submission.
f.
Upon approval of submissions under Form 04a, the tenant is expected to submit
Form 04b Preliminary Design and form 04c MEP design submission
g.
Upon approval of Form 04b, the tenant shall submit Form 04d Final Design
Approval (FDA).
h.
The tenant shall also use the tenant portal for other submissions like Inspection
requests, Tenant Variation Requests and Form 24 Handover documentation.
Once you are registered you can then begin to upload forms/drawings etc. and track the
approval process.
***Please do not submit to RDT hardcopies, these will not be reviewed by RDT and as a result
could affect delays in the retail delivery process.
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2b.2
Responsibilities
Below is an outline of the responsibilities of each party involved in the Tenancy process.
TENANT
-
Agrees to works, accepts lease offer and design and delivery dates.
Responsible for appointing the nominated Designer, Graphic Designer and Lighting
Professional.
Monitors the design process and submits designs at the agreed time for Landlord review
and approval.
Submits all documentation to the relevant authorities for approval following design
approval.
Issues drawings to shop fitters for tender.
Appoints shop fitter/principal contractor.
Authorizes and pays all required costs.
Obtains all required approvals for lessees work.
Returns all documentation, certificates to the Landlord prior to trade.
Rectifies all defects that are outlined by the Retail Designer prior to the removal of
hoarding and within agreed timeframe.
RETAIL DESIGNER (RD)

-
Issues introduction pack, fit out guidelines and copies of the Lease Outline Drawings (LOD)
Send out the Design and Delivery TARGET dates that are to be followed throughout the
design and delivery process.
Is the main point of contact for ALL design related matters.
Meets and approves Designers/ Graphic Designers etc. prior to appointment.
Manages tenancy design approval process.
Confirms certification submission and permit processes.
Confirms shop fitter selection.
Monitors fit out progress on site.
Conducts pre-trade defects inspection.
Issues fit out defects for lessee rectification.
TENANT COORDINATOR (TC)

2b.3
Liaises with all internal and external parties regarding the fit-out process.
Reviews all Preliminary/ Final Design Documentation for Cat 1 costings.
Sends through any base building concerns or quires to the Retail Designer for resolution.
Obtains CAT 1 costs for consultants and issues to Tenant for review/payment prior to onsite
works commencing
Meets with the proposed nominated shop fitter and confirms shop fitter appointment.
Provides and confirms shop fitter program.
Coordinates prestart meetings with the Tenants appointed shop fitter/ contractor
Coordinates Shop fitter inductions and access to site
Confirms authorities approval to Tenants shop fitter/ contractor.
Monitors shop fitter program and onsite fit out issues.
Liaises with all internal and external parties to ensure all target dates are on program to
meet the fit out opening trade date.
Collects all fit-out certificates from the tenants shop fitter including Final trade certificates.
Coordinates the removal of hoardings.

The process through which the Tenant will pass from signing the Lease until they open for
business is explained here.
The process is broken down into the following Design and Delivery process:
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Page 37 of 148
2b.4
1-
Following direction from Leasing, the nominated Emaar Retail Designer (RD) will contact the
Tenant to organize a meeting to discuss the upcoming project. This will be representative by
the Form 2 document.
2-
The RD will issue the tenant with the Retail Design & Delivery Pack. This contains hard & soft
copies of the Lease Outline Drawings (LODs)/ Tenant Manual/ Design Guidelines and any
other site specific documentation.
3-
The Tenant is to present the proposed nominated Retail Designer/Architect for Landlords
Approval ***Approval of the Tenants Designer is subject to a review process and is at the
discretion of the Landlord. Once this has been confirmed this will be represented by the Form 3
document.
4-
Once the Tenants designer has been confirmed and formally appointed. A meeting is required
with all parties i.e. Tenant/ Nominated designer/ Nominated Retail Designer (RD)/ Nominated
Tenancy Coordinator (TC) and if required the Emaar Retail Relationship Representative, to
ensure that all parties are aware of their obligation and agree the proposed Design and
Delivery Target Dates as set out in the Introduction Email.
2b.5

The Tenant must submit an Initial Concept Design Submission. This is to include all deliverables
as per the Form 4a document to the Retail Designer through the tenant portal , please refer to
section 2b.1 which outlines the online submission process, please do not submit in hard copy as
hard copies will not be reviewed by RDT.
***Refer to the Design Guideline Document for required Documentation Checklist
1-
2b.6
Following the submission of the Preliminary Concept and Concept Design Submission, the Retail
Designer will issue one of the following:
a.
Consent to Proceed - (Tenant to proceed to Preliminary Design & Services

Documentation)
b.
Re-issue with comments (further development required. Designer to resubmit,

addressing RDMs comments)

The Tenant is to submit the Preliminary Design Submission. This is to include all deliverables as
per the Form 4b document to the Retail Designer through tenant portal, please refer to section
2b.1 which outlines the online submission process, please do not submit in hard copy as hard
copies will not be reviewed by RDT.
1-
2b.7
Following the submission of the Preliminary Design Submission, the Retail Designer will issue one
of the following:
a.
Consent to Proceed - (Tenant to proceed to Preliminary Design & Services

Documentation)
b.

Services Submission/ Detail MEP/Architectural Design

Following approval of the Initial Concept Design, the Tenant is to submit the Detailed MEP
Design including all deliverables as per submittal Form 04c to the TC through the tenant portal.
The submission shall be in line with the relevant sections of this manual, please refer to section
2b.1 which outlines the online submission process, please do not submit in hard copy as hard
copies will not be reviewed by RDT.
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1-
Following the above the Tenant is to identify any variation to the Landlord's works and submit
Tenant Variation Request Form 6.
***The Tenants list of deliverables, with respect to MEP services are elaborated under Section
10 of this manual. The MEP Designer/Contractor is expected to adhere to the same to minimize
the number of submissions.
2-
2b.8
After submission and when applicable the Landlord (TC) returns the Detailed MEP/
Architectural Design submitted to the Tenant.
a.
Approved with Comments - (Tenant to proceed to Preliminary Design & Services

Documentation)
b.


The Tenant is to submit the Final Design Submission, This is to include all deliverables as per the
Form 4d document to the Retail Designer through the tenant portal please refer to section 2b.1
which outlines the online submission process, please do not submit in hard copy as hard copies
will not be reviewed by RDT.
2-
2b.9
Following the submission of the Preliminary Design Submission, the Retail Designer will issue one
of the following:
a.
Final Design Approval (FDA) (With Comments & Conditions)
b.

addressing RDMs comments).

TVR works are alterations that are required to the Landlords base design provision of building
services and structures to suit the special requirements of the individual Tenants fit-out works.
These works are to be carried out by the Landlords Contractor at the Tenants expense. By
exception the Landlord will consider the Tenants pre-approved Contractor appointing the
Landlords approved TVR Contractor directly to execute works on his behalf.
Any such works will be taken up only after due evaluation of Tenants justification regarding the
upgrades and also subject to availability of such upgrades within the project.
TVR works include, but are not limited to, the following:
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
1-
Plumbing and Drainage services to suit Tenants design or trade type.

Gas supply services to suit Tenants design
Mechanical services to suit Tenants design.
Exhaust System in accordance with the Landlords approved design.
Penetrations through building structure to accommodate new and modified services
including roof, suspended slabs, or walls.
Re-balancing of air-conditioning and mechanical systems where not originally installed by
the Landlord or to the Landlords approval.
Additional telephone lines.
Upgrade to power supply.
Fire sprinkler system and smoke detection system installation to suit Tenants design
proposals.
Additional security systems to suit Tenants needs.
Any other base building alterations, additions or relocations necessitated by the Tenants
design, and approved by the Landlord, at the Landlords discretion.
The Landlord retains complete discretion regarding the undertaking of TVR works on behalf of
the Tenant. The undertaking of TVR works is reliant upon the timely submission of Tenants
Page 39 of 148
design documentation. All TVR works would be to be checked/designed and documented by

the Landlord / his Consultants.
2-
The final costs for design and construction of TVR works will be processed using TVR Form 06
Works TVR, discussed during the Kick-off Meeting. The Tenant will be required to pay all
design costs, Consultants fees and the full cost of execution of the works by the Landlords
Contractor before any instruction is issued for works to be undertaken.
3-
The time taken to execute the TVR works including the time taken for review, approvals,
consultants works etc. will be to the account of the Tenant. Such additional time taken shall
not be deducted from Late Opening Penalties (LOP) levied, if any.
4-
To enable completion on time of TVR works, the Tenant is required to confirm full details of base
build modifications and services required, together with details of all equipment to be installed,
in accordance with the attached Tenant Variation Request (Form 06). The Landlords
Contractor will execute all TVR works.
5-
The TC/PM will arrange through the Landlords Consultants and Contractor, upon receipt of the
final details from the Tenant, a price for the design and construction of TVR works for
acceptance by the Tenant.
6-
The Landlords Contractor will not undertake any works until formal acceptance and payment
has been effected by the Tenant.
The Tenant shall make provision for the following costs:
2b.10
1-
a.
All TVR works, including any additional design fees incurred by the Landlord.
b.
Design vetting fee for the shop design review and approval. This fee shall be payable by
the Tenant, as stipulated in the Lease Agreement.
c.
At the discretion of the Landlord - Additional fees may be charged for excessive review
work being required due to the Tenant Submissions not meeting Mall Design Requirements
and standards, as laid out in this document.
Preapproved List of Tenant Fit out Contractors and MEP Subcontractors

It is a requirement for the Tenant to use a preapproved fit out contractors for both Civil and
MEP fit out works, below are the companies who are considered Pre-Approved contractors.
The Tenant must select from the list provided below (listed in alphabetical order).
Page 40 of 148
Page 41 of 148
3.0 ANCHOR TENANCIES
3.0
ANCHOR TENANCIES
3a.
LANDLORD WORKS
3a.1
3a.2
3a.3
3a.4
3a.4.1
3a.4.2
3a.4.3
3a.4.4
3a.4.5
3a.4.6
Floors
Inter-Tenancy Walls
Doors / Ironmongery
Gas (LPG)
3b
TENANT WORKS
3b.1
3b.2
3b.3
3b.4
3b.5
3b.6
3b.7
Floors
Internal Walls
Doors
Fit Out Programme/ Certificates
Permits to Work
All Other Works
Page 42 of 148
3.0
ANCHOR TENANCIES
3a.
LANDLORD WORKS
3a.1
Floors
1- The floor slab is conventionally reinforced concrete slab. A nominal 100mm with acceptable
tolerance floor finish zone has been allowed for finishing by Tenant. This is to be verified by the
tenant on site as this may vary between projects. This is to be verified by the tenant on site as
this any recesses required by Tenant in unit fitting works are to be allowed for in Tenants
finishes.
2- The public area finishes shall be provided by Landlord up to the demise line. The Tenant floor
finish shall terminate at this line.
3a.2
Inter-Tenancy Walls
1- Walls designated as fire compartment walls are formed to provide a minimum fire resistance
for 2 hours. Walls to service corridors, means of escape and Landlords plant rooms etc are
typically formed in 200mm concrete hollow blocks.
2- The finish to the internal face of walls to the demised area will be block work, to receive the
Tenant finishes. The faces of internal walls may contain the projecting columns of the structural
frame
3- Tenant is to provide suitable protection to any Landlords insulation with no fixings to penetrate
the insulation.
3a.3
Doors / Ironmongery
1- Where indicated, rear doors to the leased premises which open onto common areas will be
provided with a pin tumbler lockset.
3a.4:
1- The MEP service provisions that are generally provided for this type of retail unit are elaborated
below. The Tenant/ his contractor is expected to refer to the LODs for the actual facilities/
services that are available in the leased unit.
2- The Tenant/contractor is further advised to visit the site & identify each service provision and
take into consideration the actual location and the sizes prior to designing his layouts.
3- Any additional service provision or an upgrade of an existing service provision or modification/
relocation of an existing service provision, to suit the Tenants design/ layout or to meet with
local codes, can be carried out by the Landlord at the Tenants cost against a Tenant
Variation Request (TVR) duly submitted to the EM RDT Tenant coordinator with complete
design attachments.
4- TVR works are subject to availability of upgrades and subject to approval of tenants upgrade
design by RDT & Facility management.
3a.4.1
1- CHW Pipes - Tenancy unit is provided with one or more Chilled Water stub out points for
Tenants connections to their air-conditioning network comprising fan coil units, air-handling
units or fresh air-handling units. (Installed by Tenant). The Tenant is advised to ascertain from
the LOD the pipe sizes, Flow Rates & the Entering & Leaving Temperatures of the Chilled Water.
2- Outside Air - Tenancy unit is further provided with stub-out for non-tempered outside air. This is a
ductwork linking the Tenant unit with outside ambient & does not have any fans / other
equipment.
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3- General Extract - Tenancy unit may further be provided with stub-out for connecting to
Tenants general extract requirements. All equipment like fans, dampers are to be supplied &
installed by the Tenant. The Tenant is advised to verify this provision from the LODs.
4- Kitchen Extract - Tenancy unit, if suitable/allowable for hosting kitchens, may further be
provided with stub-out for connecting to Tenants Kitchen extract requirements. This is a
ductwork linking the Tenant unit with outside ambient & does not have any fans / ecology
units. The Tenant is advised to verify this provision from the LODs.
5- Kitchen Make-Up - Tenancy unit, if suitable/allowable for hosting a kitchen, may further be
provided with stub-out for non-tempered outside air to be used as kitchen make-up air. This is a
ductwork linking the Tenant unit with outside ambient & does not have any fans / other
equipment. The Tenant is advised to verify this provision from the LODs.
6- Emergency Smoke Extract Anchor units are required to design & install their dedicated
Emergency Smoke Extract System in line with Landlords smoke strategy. A stub-out is provided
for the purpose of connection to Tenants smoke extract system. This is a ductwork linking the
Tenant unit with outside ambient & does not have any fans / other equipment. The stub-out
may be with a Normally Closed Motorised Fire Smoke Damper(s) and actuators(s). The tenant
shall interface this actuator with the tenant installed control panel. The Tenant is expected to
appoint a fire consultant to carry out the system design & validation.
7- BTU Meters The Chilled Water Pipework to the Tenant unit, in some cases, are provided with
BTU meters. This is installed & monitored by the Landlord to measure the Chilled Water
consumption. This provision is to be ascertained from the LODs & site survey. If, as per the Lease
Agreement, the Chilled Water consumption is on a measured flow basis and the Tenant unit
does not have a BTU meter installed then the BTU meter will be installed by Landlord at Tenant
cost against a TVR.
3a.4.2
Plumbing & Drainage
1- Water Supply - Where Potable Water is provided, a valved spur will be provided inside the
Tenancy. However where multiple Potable Water stub outs are provided inside the Tenancy,
the Tenant is allowed to connect to only one stub out point. The Tenant is advised to verify this
provision from the LODs & based on Site Survey. The metering arrangement for this provision will
be installed in a common metering cabinet under Landlord control.
2- Drainage Waste - A Waste Point will be provided at a point generally adjacent to the wall of
the Tenancy, capped above floor level. The Tenant is advised to verify this provision from the
LODs & based on Site Survey. Waste systems are only suitable for domestic Foul Water
Discharge Connections. If the Tenant requires Special Waste discharge viz. Photographic lab
etc. Waste water treatment to local codes will have to be carried out by the Tenant, prior to
connecting to Landlord system.
3- Drainage Kitchen Waste A Kitchen Waste Stub Point will be provided for units with kitchen
facility, if allowable in their lease, for connection to their sinks/ equipment generating greasy
kitchen waste. Normal waste shall not be connected to this kitchen waste. The Tenant must
install DM approved under counter grease trap to remove unit generated grease from the
discharge prior to connecting to Landlord network. The Tenant is advised to verify this provision
from the LODs & based on Site Survey
4- Drainage Soil Anchor units, if allowable in the projects/ under lease, are provided with a
stub-out connected to Landlords soil network. This provision is not available in all projects. This
stub-out is to be used by the Tenant to connect their toilet network. Toilets within retail units is
restricted to specific projects and as such the Tenant is advised to query their EM-RDT Tenant
Coordinators and obtain a written approval. The Tenant is advised to verify this provision from
the LODs & based on Site Survey
5- Drainage Condensate The tenancy unit may be provided with a condensate drain stub-out
for connecting to Tenants condensate drain network. This provision is not available on all
projects. The Tenant is advised to verify this provision from the LODs & based on Site Survey.
If the level of this stub-out is found to be higher than the Tenant condensate drain network,
then the Tenant is advised to install a pumping arrangement to pump-up the drain from the
Tenant network level to the base-build network level.
Page 44 of 148
6- Drainage Vent The tenancy unit may be provided with a vent pipe connection stub-out.
This is for connecting to Tenants drain network. This provision is not available on all projects. The
Tenant is advised to verify this provision from the LODs & based on Site Survey.
3a.4.3 Fire Protection & Fire detection (Alarm)
1-
Fire Protection - The Landlord will provide sprinklers intended to be within the Tenants false
ceiling space (upright sprinklers) and provide a sprinkler stub-out for the second layer of
protection under the false ceiling. The Tenant is advised to verify this provision from the LODs &
based on Site Survey. In projects that do not have Landlord installed up-right layer, the Tenant
is expected to include this as part of their works to comply with UAE life safety code. Should the
Tenants requirements exceed the base built system provided, an upgrade to the system can
be undertaken against TVR (Landlords Works at Tenants cost) and subject to the availability
on site.
2-
Fire Detection (Alarm) - Landlord provided Smoke Detectors are intended to be within the
ceiling void for void detection. Interface module would be provided on the Landlord fire alarm
loop to facilitate interfacing of Tenant supplied & installed FACP to the Landlord system. The
Tenant is advised to verify this provision from the LODs & based on Site Survey. The Tenant shall
provide all required access on the false ceiling to enable the Landlords maintenance team in
accessing the void detectors.
3-
Installation of additional interface modules to suit Tenant requirement will be taken up against
a TVR.
4-
Voice Evacuation - Landlord will provide, in certain projects, modules for interfacing the
Landlord voice evacuation system with the Tenant music system. This is intended for the Tenant
to suppress their music system and generate & relay the evacuation message across the retail
unit. The Tenant is advised to verify this provision from the LODs & based on Site Survey.
3a.4.4
1-
Electrical Power - Landlord will provide, an electrical isolator, within the Tenant premises. In
certain projects, a DB would be provided in lieu of the isolator. This is subject to DEWA
requirements. The Tenant is advised to verify this provision & the capacities from the LODs &
based on Site Survey.
2-
Should the Tenants requirements exceed the base built capacity provided, an upgrade to the
capacity can be undertaken against TVR (Landlords Works at Tenants cost) and subject to
the availability on site.
3-
Emergency Power - Landlord will provide, in certain projects, an electrical isolator, connected
to the Landlords emergency generators. This is to enable activation of Tenants emergency
systems like smoke extract system, smoke curtains etc. in line with their fire strategy.. This is
subject to DEWA requirements. The Tenant is advised to verify this provision & the capacities
from the LODs & based on Site Survey.
In projects that do not have emergency power provision but with a requirement for Tenant
installed smoke extract system, the Tenant is required to install their own diesel generating units
at a location mutually agreed with the Landlords facility management team.
4-
Emergency & Exit Lights Landlord will provide exit lights & emergency lights as per Landlords
DCD approved drawings. The Tenant may use these within their works. However, any
additional lights/ devices, if required as per Tenant design or Tenants DCD approved layout
shall be supplied & installed by the Tenant & the same shall not be linked to the Landlord
system. No upgrades or relocations are possible in this system. Refer to the LODs or carry out a
site survey to ascertain this provision.
5-
Building Management System (BMS) Landlord will provide, in some projects, a provision to
interface the Tenant AC system to Landlords BMS system for energy management. The
Tenant, in projects with this facility, is expected to liaise with the projects service provider to
interface their system with the Landlords system at their cost. Refer to the LODs or carry out a
Page 45 of 148
6-
3a.4.5
Telephone / Internet Each Tenancy will be provided with a Retail Consolidation Point
(Telephone Terminal Box) inside the Tenants premises. Refer to the LODs or carry out a site
survey to ascertain this provision. The Tenant is expected to liaise with the service provider
(Etisalat or Du) to activate their lines.
Gas (LPG)
1- Tenancy unit, if suitable/allowable for hosting kitchens, may be provided with an LPG stub-out.
The Tenant is advised to verify this provision from the LODs. The Tenant is expected to liaise with
the projects service provider to facilitate turn-on of the gas subject to his meeting other
installation criteria.
3a.4.6
1-
Electro-mechanical Works (MEP) Installation Requirements

This is works that a Tenant / his contractor is expected to carry out as part of the fit-out works.
Please refer to Section 13 of this manual for detailed requirements. In case of any query at any
stage of the fit-out, please raise the issue with your EM-RDT-Tenant Coordinator for clarification
/ resolution.
3b
TENANT WORKS
3b.1
Floors
1- The Tenant shall ensure that all slab penetrations within the demised premises are properly
sealed and made water tight. Any water damage and / or loss of trade caused by failure to
observe the above criteria shall be at the expense of the defaulter Tenant. Rectification works
are TVR Works and will be undertaken by the Landlords Contractor at the Tenants cost.
2- Due allowances in the Tenants finishes are to be made for construction / movement/
expansion joints indicated on the Tenancy Lease Outline Drawings or as noted on site. The
Tenant will be required to provide written acknowledgment of these construction / movement
joints and that all necessary preventive works have been provided in the fit-out construction.
3- Details are to be submitted to the TC/PM for approval.
4- Penetrations, chases or saw cuts into the floor slab are not permitted without prior approval by
the TC/PM.
5- It is the Tenants responsibility to ensure that flooring, skirting and covings are compliant with
the relevant Standards and Statutory Authority requirements in respect of health, safety and
amenity issues.
6- Where a portion of the shop front is recessed from the Lease Line, the Tenant shall finish the
flooring between the recessed line and the Lease Line with the same Mall floor finish, unless
specified otherwise by the Landlord.
7- In specific Tenancies where water is used for the purpose of washing down food preparation
areas or similar, the Tenant shall install a waterproof membrane between the concrete floor
slab and the finished floor. The membrane shall return 300mm up wall faces within the leased
premises.
8- Tenant to protect all existing expansion joints within their leased premises, Tenant to provide
finishing details at the expansion joints within their Tenancy, for Landlords approval
9- No depressed floor slabs are permitted. Floor finishes for Tenant areas must be flushed with the
Malls finished floor level.
10- The Tenant shall install all floor coverings within the leased premise, finishing flush with the Malls
finished floor level. Threshold, reducer piers or other transitional devices will not be approved.
Page 46 of 148
3b.2
Internal Walls
12-
When the shops are to be used for noise generating business such as any audio systems, the
separating walls between units must be minimum STC60.
No noise generating or vibrating equipment shall be installed on the walls without adequate
vibration isolation to prevent structurally borne sound being transmitted to neighbors.
3-
No electrical or services conducting shall be allowed within the inter-tenancy walls.
4-
Where required by the Landlord, shops shall build their own audio listening rooms with high STC
walls and doors to contain unwanted sound being propagated to public areas.
5-
The Tenants are to provide adequate interior shop acoustic absorption on the walls and
ceiling to meet their operational requirements.
6-
Tenants requiring additional sound insulation, over and above that provided by the standard
inter-tenancy walls, shall do so at their own cost
7-
Wall shelving and fittings must be self-supporting and walls must not have fixtures or fittings
secured to them unless additional bracing is provided at approved locations.
8-
All installations and construction is subject to approval by the Landlord.
3b.3
Doors
1-
3b.4
All internal doors are to be installed as per manufactures guidelines and be fire rated as per
requirements set out by external Regulatory Authorities.
Fit Out Programme/Certificates
1-
Tenants are required to submit for Landlord review and approval, their fit-out process
programme for their respective fit-out duration.
2-
Tenant programmes should be detailed, indicating all required fit-out activities and include all
milestones.
3-
The TC/PM will monitor fit-out progress on site as per the programmed milestones.
4-
Failure to achieve agreed milestone dates will be recorded and used to substantiate Landlord
application of penalty for late opening, should it be required.
5-
Tenants are to include a pre-opening period in their programme to test and commission their
equipment and operations.
6-
At completion of Tenants work and before trading commences, the Tenant shall provide the
Landlord with all necessary certificates.
7-
The certificates shall be signed by competent persons acceptable to the Landlord.
8-
Failure to do so may indicate that the work does not comply with relevant regulations or
Authorities requirements.
9-
The Landlord will inspect works and produce snag lists which must be rectified prior to opening.
Page 47 of 148
10- The Tenants appointed Fit-Out contractor is responsible to produce the certificates / reports for
the various testing & commissioning as listed out under sections 13.1.9 and 13.2.
3b.5
1-
Where new penetrations are required to be cut in order to facilitate the installation of Tenant
services, they shall only be done with the prior written approval of the Landlord, his Structural
Engineer and other relevant Facility Managers, to ensure that the buildings structural integrity is
maintained.
2-
Penetrations that go through fire-rated wall / floors or ceilings are to be suitably fire and
smoke-stopped at the Tenants cost. Such works will be carried out as TVR Works.
3b.6
Permits to Work
1-
No Tenant will be allowed access to the demised premises without having General Works
Permits, Risk Assessment, Method Statement, and valid Trade Licenses for all contractors
presented for review and approval by the Landlord.
2-
Before starting work, the Tenants are required to provide a list of their workers complete with
names, identity card / passport numbers and work permit details. The Landlord shall issue
security passes to these workers at a nominal cost to be borne by the Tenant. Only workers
holding security passes will be allowed onto the site.
3-
On site welding is to be avoided whenever possible. If any hot work is envisaged the
4-
Tenant must apply for a Hot Works Permit from the Landlord and obtain clearance.
5-
Hot works permits are also applicable for electrical works, where carried out under live
conditions. Necessary shut down permits shall be requested 48 hours prior to shut down of any
base building service systems.
6-
A Security Deposit Cheque, must be presented to Emaar Malls Group PJSC, in the amount
35,000 AED. To be used in case any damage is caused to the tenancy or common areas
which are deemed to be damaged by the Tenants contractor or appointed sub-contractor.
3b.7
All Other Works

1-
All works necessary for the completion of the shop fit-out which are additional to the works
specified in the Landlords works of this document will be at the Tenants cost.
2-
The Landlord will not carry out any additional works unless paid for by the Tenant.
3-
Where proposed fit-out works require services to penetrate fire rated components (including
the full height inter-tenancy walls), approved fire stops and fire dampers shall be provided by
the Tenant. Proper water stops shall also be provided by the Tenant where proposed fit-out
works require services penetrating external walls and roof slabs.
4-
Tenant to provide ceiling access panels allowing access to all Landlords services (e.g.
isolators, junction boxes, telephone terminal box, etc.) within their Tenancy for maintenance.
During the Fit-Out phase, the Landlord in conjunction with their Third Party consultants will
conduct inspections of all MEP installations on site. The Tenants appointed Fit-Out contractor is
responsible to engage a Third Party Commissioning contractor, and notify the TC/PM a
minimum of 48hrs prior to witness the following tests, but not limited to;
Page 48 of 148
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
m.
Waterproofing Inspection
Cold Electrical (Megger) Test Inspection
Pre-Live Inspection
Live Test Inspection
Drainage Installation Inspection
Gravity and Flow Inspection
LPG Installation Inspection
Chilled Water Installation Inspection
Sprinkler Installation Inspection
Fire Alarm Activation Inspection
HVAC Installation Inspection
Air Balancing Inspection
Pre-Opening MEP and ARCHITECTURAL Inspection
During the inspection, the Landlord (RDT & Facility Management) and the Third Party witnessing
consultants may produce snag lists of all items that must be rectified prior to the next
subsequent inspection. If these snags are not rectified in a timely manner, failure to complete
will be recorded and used to substantiate Landlord application of penalty for late opening
charges, should it be required.
Page 49 of 148
4.0 INLINE TENANCIES
4.0
INLINE TENANCIES
4a
LANDLORD WORKS
4a.1
4a.2
4a.3
4a.4
4a.4.1
4a.4.2
4a.4.3
4a.4.4
4a.4.5
4a.4.6
Floors
Inter-Tenancy Walls
Doors
Gas (LPG)
4b
TENANT WORKS
4b.1
4b.2
4b.3
4b.4
4b.5
4b.6
4b.7
Floors
Internal Walls
Doors
Permits to Work
All Other Works
Page 50 of 148
4.0
INLINE TENANCIES
4a.
LANDLORD WORKS
This section describes in detail the works provided by the Landlord and the obligations of the
Tenant with respect to the fit-out of Inline units.
4a.1
Floors
1-
The floor slab is conventionally reinforced concrete slab. A nominal 100mm with acceptable
tolerance floor finish zone has been allowed for finishing by Tenant. This is to be verified by
Tenant on site as this may vary between different projects. Any recesses required by Tenant in
unit fitting works are to be allowed for in Tenants finishes.
2-
The public area finishes shall be provided by Landlord up to the demise line. The Tenant floor
4a.2
Inter-Tenancy Walls
1-
4a.3
Inter-tenancy walls will be full height concrete or block work and are fire rated. Changes to or
penetrations through these walls will not be allowed without the prior approval of the
Landlord.
Doors
1-
4a.4
Where indicated, rear doors to the leased premises which open onto common areas will be
1-
The MEP service provisions that are generally provided for this type of retail unit are elaborated
2-
The Tenant/contractor is further advised to visit the site & identify each service provision and
3-
Any additional service provision or an upgrade of an existing service provision or modification/

design attachments.
4-
TVR works are subject to availability of upgrades and subject to approval of tenants upgrade
4a.4.1
1-
CHW Pipes - Tenancy unit is provided with one or more Chilled Water stub out points for
Tenants connections to their air-conditioning network comprising fan coil units or air-handling
units (Installed by Tenant). The Tenant is advised to ascertain from the LOD the pipe sizes, Flow
Rates & the Entering & Leaving Temperatures of the Chilled Water.
2-
Treated Fresh Air - Tenancy unit may be provided with stub-out for supplying fresh air treated
by Landlords base built air handlers. This may not be available in all projects. The Tenant is
advised to verify this provision from the LODs & based on Site Survey.
Page 51 of 148
3-
General Extract - Tenancy unit may further be provided with stub-out for connecting to
installed by the Tenant. The Tenant is advised to verify this provision from the LODs and site
survey
4-
Kitchen Extract Not provided for an Inline unit. No form of cooking is permitted in this type of
unit.
5-
Kitchen Make-Up Not provided for an Inline unit.
6-
Emergency Smoke Extract Not Applicable for an Inline unit.
7-
BTU Meters The Chilled Water pipework to the Tenant unit, in some cases, are provided with
cost against a TVR.
4a.4.2
1-
Water Supply - Where Potable Water is provided, a valve spur will be provided inside the
2-
Drainage Waste - A waste point will be provided at a point generally adjacent to the wall of
LODs & based on Site Survey.
Waste systems are only suitable for domestic foul water discharge connections. If the Tenant
requires special waste discharge viz. Photographic lab etc. Waste water treatment to local
codes will have to be carried out by the Tenant, prior to connecting to Landlord system.
3-
Drainage Kitchen Waste A kitchen waste stub point will be provided for units with kitchen
facility, if allowable in their lease, for connection to their sinks/ equipment generating greasy
kitchen waste. This is to be utilized only for a Coffee shop concept and not for normal shop
pantries. Normal waste shall not be connected to this kitchen waste. The Tenant must install DM
approved under counter grease trap to remove unit generated grease from the discharge
prior to connecting to Landlord network. The Tenant is advised to verify this provision from the
4-
Drainage Soil if allowable in the projects/ under lease, are provided with a stub-out
connected to Landlords soil network. This provision is not available in all projects. This stub-out
is to be used by the Tenant to connect their toilet network. Toilets within retail units is restricted
to specific projects and as such the Tenant is advised to query their EM-RDT Tenant
the LODs & based on Site Survey
5-
Drainage Condensate The tenancy unit may be provided with a condensate drain stub-out
projects. The Tenant is advised to verify this provision from the LODs & based on Site Survey. If
the level of this stub-out is found to be higher than the Tenant condensate drain network, then
the Tenant is advised to install a pumping arrangement to pump-up the drain from the Tenant
network level to the base-build network level.
6-
Drainage Vent The tenancy unit may be provided with a vent pipe connection stub-out.
Page 52 of 148
4a.4.3
1-
2-
In projects that do not have Landlord installed up-right layer, the Tenant is expected to include
this as part of their works to comply with UAE Life Safety Code.
3-
Should the Tenants requirements exceed the base built system provided, an upgrade to the
system can be undertaken against TVR (Landlords Works at Tenants cost) and subject to the
availability on site.
4-
Fire Detection (Alarm) - Landlord will provide Smoke Detectors and intended to be within the
5-
a TVR.
6-
Voice Evacuation Not applicable for an Inline unit.
4a.4.4
1-
2-
Should the Tenants requirements exceed the base built capacity provided, an upgrade to the
capacity can be undertaken against TVR (Landlords Works at Tenants cost) and subject to
the availability on site.
3-
Emergency Power Not applicable for an Inline unit.
4-
5-
6-
4a.4.5
Gas (LPG)
Not provided for an Inline unit.
Page 53 of 148
4a.4.6
1-

stage of the fit-out, please raise the issue with your EM-RDT-TC/PM for clarification / resolution.
4b.
TENANT WORKS
4b.1
Floors
1-
The Tenant shall ensure that all slab penetrations within the demised premises are properly
sealed and water tight. Any water damage and / or loss of trade caused by failure to observe
the above criteria shall be at the expense of the defaulter Tenant. Rectification works are
Category 1 Works and will be undertaken by the Landlords Contractor at the Tenants cost.
2-
Due allowances in the Tenants finishes are to be made for construction / movement/
3-
Details are to be submitted to the TC/PM for approval.
4-
Penetrations, chases or saw cuts into the floor slab are not permitted without prior approval by
the TC/PM.
5-
It is the Tenants responsibility to ensure that flooring, skirting and covings are compliant with
amenity issues.
6-
Where a portion of the shop front is recessed from the Lease Line, the Tenant shall finish the
7-
In specific Tenancies where water is used for the purpose of washing down food preparation
premises.
8-
Tenant to protect all existing expansion joints within their leased premises, Tenant to provide
9-
No depressed floor slabs are permitted. Floor finishes for Tenant areas must be flushed with the
4b.2
Internal Walls
1-
2-
vibration isolation occurring to prevent structurally borne sound being transmitted to neighbors.
3-
No electrical or services conducting shall be allowed within the inter-tenancy walls.
4-
The Tenants are to provide adequate interior shop acoustic absorption on the walls and ceiling
to meet their operational requirements.
5-
Page 54 of 148
6-
7-
8-
4b.3
1-
4b.4
Doors
1-
Tenants are required to submit for Landlord review and approval, their fit-out programme for
their respective fit-out duration.
2-
milestones.
3-
4-
5-
6-
7-
8-
9-
10- The Landlord will inspect works and produce snag lists which must be rectified prior to opening.
4b.5
1-
maintained.
2-
Penetrations that go through fire-rated wall / floors or ceilings are to be suitably fire and smokestopped at the Tenants cost.
3-
Such works will be carried out as TVR Works.
4b.6
1-
Permits to Work
Page 55 of 148
2-
3-
On site welding is to be avoided whenever possible. If any hot work is envisaged the Tenant
must apply for a Hot Works Permit from the Landlord and obtain clearance.
4-
5-
35,000 AED. To be used in case any damage is caused to the tenancy or common areas which
are deemed to be damaged by the Tenants contractor or appointed sub-contractor.
4b.7
All Other Works
1-
23-
4-
5-
conduct inspections of all MEP installations on site.
The Tenants appointed Fit-Out contractor is responsible to engage a Third Party Commissioning
contractor, and notify the TC/PM a minimum of 48hrs prior to witness the following tests, but not
limited to;
Pre-Live Inspection
Pre-Opening MEP and Architectural Inspection
Page 56 of 148
5.0 F & B TENANCIES
5.0
F&B TENANCIES
5a
5a.1
5a.2
5a.3
5a.4
Shop Front Design

Internal Kitchen
External Terrace
5b
F&B TENANTS LANDLORD WORKS
5b.1
5b.2
5b.3
5b.4.1
5b.4.2
5b.4.3
5b.4.4
5b.4.5
5b.4.6
5b.4.7
Floors
Inter-Tenancy Walls
Doors
Plumbing & Drainage
Gas (LPG)
5c
F&B TENANTS TENANT WORKS
5c.1
5c.2
5c.3
5c.4
5c.5
5c.6
5c.7
Floors
Internal Walls
Doors
Permits to work
All Other Works
Page 57 of 148
5.0
F & B TENANCIES
5a
5a.1
Shop Front Design
5a.1a
In-line F&B units
a.
Unless otherwise stated, ALL F&B units must have fully enclosed shop fronts located either on or
behind the nominated lease line.
***Completely open shop fronts will NOT be approved.
b.
Tenancies where the main shop front faade is set back from the lease line with a designated
seating area to the front as outlined on the LOD, the setback shop front must be fully enclosed.
c.
Entry doors to the shop front must be designed with a self-closing type mechanism. ***Sliding
or roller shutter type door closures will not be approved.
d.
As a general rule kitchens and BOH areas must be set a min 5m back from the nominated
lease line or shop front zone.
e.
Depending on the location with the development, an F&B tenancy that has an external
faade with access outside, will require an air-lock door closure system to be incorporated
into the external shop front design. The air-lock must be designed to ensure no escape of
internal odor or A/C to the external area. ***Please ensure you check with the nominated
Retail Designer where the tenancy will require an air-lock closure.
f.
Vision to the back of house must be concealed from customer view at all times. Where the
BOH kitchen area is designed to be open, all walls are to be finished in a high quality
architectural finish i.e. Tile/ Stainless Steel etc. ***NO plain painted walls will be approved.
5a.1b
Front of house seating zones.

Where a seating zone is included in the overall tenancy configuration and is outlined in the
LOD, the following must be considered:
a.
An open style shop front type structure that helps to distinguish the seating zone from the mall
common area is encouraged i.e. framed or portal type structure located on the lease line.
b.
A low height/ seating barrier is required to the lease line to ensure a clear distinction between
the seating zone and the general mall area. ***completely open seating area with no barrier
will not be approved.
c.
All walls are to be clad in a finish which is in line with the overall concept. ***Plain white and
untreated walls will not be approved.
d.
The front of house seating zone design should be a continuation of the main internal design
concept i.e. the two zones should complement each other and read as one tenancy.
e.
A signage element to the lease line can be incorporated into the seating zone shop front. The
signage must comply with the General Signage Requirements outlined in Section 2a.
5a.2
Internal Kitchen
a.
Where on site cooking is proposed, ALL F&B kitchens must be fully enclosed to all sides.
b.
Where a pass through opening is required, a maximum height of 500mm is permitted. A fire
curtain is required above the pass through area
c.
Where the kitchen is designed as an open style kitchen with visibility into the main kitchen
area the following must comply:
Page 58 of 148
All kitchen walls must be finishes in a high quality finish i.e. tile/ Stainless Steel etc. ***No
plain white painted walls will be approved.
The kitchen area should be design to reflect the overall interior design concept.
Ensure the kitchen lighting is consistent and compliments the main restaurant area.
No ceiling tiles. Set plaster board ceiling throughout is required.
No cleaning equipment or general food storage must be visible.
The waste & storage area must be fully concealed from public view.
d.
Where an entrance to the BOH or kitchen area is proposed, the door should be designed so
when open the area within is not visible from the internal tenancy or general mall area.
e.
All doors are to be clad in a finish that is consistent with the surrounding wall design/ finish.
5a.3
Garbage Room Design Requirement

fit-out and during the normal trading period. It is further hi-lighted that it is forbidden for all
tenancies without back of house access, mainly the F&B tenants, to shift their waste/ garbage
through project/ mall common areas during trading hours.
kept healthy & odor free. The tenant is advised to follow the recommendations noted below
a.
b.
c.
d.
5a.4
External Terrace
Design Objective
Designs should take advantage of the outdoor dining opportunities presented during the
cooler months. High quality dining experience and set-up must be maintained.
5a.4.1
Signage
c.
Mobile signage and banners are not allowed.
d.
Sign or Logo is to be applied to fringe of Umbrellas.
5a.4.2
Lighting
d.
Create interest by using varied lighting levels.
e.
Light fittings are to be table or floor mounted and battery operated, with lighting cooler
temperature between 2000 - 3000 Kelvin.
Page 59 of 148
f.
5a.4.3
Lighting fixtures on the floor must be at strategic locations and must not create any tripping
hazard.
Furniture
i.
Outdoor furniture must contribute to the overall vibrant atmosphere of the Retail Unit and its
surrounding.
j.
Only furniture with less than 50% timber is allowed. Photos and specifications of external
furniture are to be submitted for EMAAR MALLSs approval. Materials must withstand external
conditions in Emirates climate.
k.
Only quality and durable furniture is allowed. All tables must have levelers.
l.
Design of tables, chairs and other furniture must complement each other.
m. Furniture must be free standing and not attached to the floor permanently or temporarily.
n.
Maintain clear circulation space of 1200mm between Umbrella seating. Standard Civil Defense
egress distances to be adhered to.
o.
Menu boards, greeting stations and display stands for merchandise are creatively designed
and subjected to Landlords approval.
p.
Drip tray must be provided for trash receptacle.
5a.4.4
l.
Umbrella
Umbrellas must be within designated area, including any fabric and supports.
m. Only 1 x solid color is allowed on the umbrella covers, this excludes signage on the umbrella
fringes. Fabric must be of neutral palette and is subject to landlords approval.
n.
Tenant branding/s are only permitted on fringe or edge of Umbrella. Logos and advertising on
the main body of the umbrellas is not allowed.
o.
Umbrellas must be suitably weighted against local wind conditions with a base of at least
140kg subject to umbrella span. Supplier must advise tenant the required base weight to
achieve maximum stability.
p.
No wheels to base are permitted. Only solid steel or concrete base is permitted.
q.
In case of exceptional weather conditions, Tenants are to refrain from operational use of
umbrellas to respect Center health and safety.
r.
Canvas is preferred as the material. Plastics covers are not allowed.
s.
The maximum height of umbrellas allowed is 3000mm and is subjected to review and approval.
t.
Only metal structure and pole are allowed. No timber is to be considered.
u.
No domestic and inverted umbrella are allowed.
v.
The color of the umbrella canvas base cover must be as the umbrella shade.
5a.4.5
Planter & Plants
i.
Planters must be within the designated area.
j.
Planters must be self-supporting. No direct fixing that can cause damage on Landlords finishes
or fixtures.
k.
Planters must be placed along the perimeter at a maximum distance equivalent to the length
of 2-Planter. This is to provide visibility of the streetscape.
Page 60 of 148
l.
The number of planters should be kept to a minimum.
m. Total height of planter (including the plant) should not exceed 900mm.
n.
Maximum height of planter is 600mm, and plant should not exceed 300mm.
o.
Only live (Clerodendron Inerme) plants are allowed. Empty planters are not allowed.
p.
Planters with legs are not permitted.

Permitted planter supplier:
Acacia L.L.C.
Binu Mathews
PO Box: 126749, Dubai, UAE
Tel: +971 4 2897440, +971 4 2897442
Mob: +971 553006633
5a.4.6
i.
5a.4.7
Cooler, Heater and Equipment

All will be subject to Emaar Malls approval - aesthetic appearance and location. Any cables
and conduits must be concealed.
Signage Maintenance
Tenants are required to have in place a signage maintenance contract with a reputable
signage maintenance company, the details of which are to be provided to EM.
5b
LANDLORD WORKS
This section describes in detail the works provided by the Landlord and the obligations of the
Tenant with respect to the fit-out of F&B Units.
5b.1
Floors
1-
tolerance floor finish zone has been allowed for finishing by Tenant. This is to be verified by the
tenant on site as this may vary between projects. Any recesses required by Tenant in unit fitting
works are to be allowed for in Tenants finishes.
2-
The public area finishes shall be provided by Landlord up to the demise line. The Tenant floor
5b.2
15b.3
15b.4.1
Inter-Tenancy Walls
Inter-tenancy walls will be full height concrete or block work and are fire rated. Changes to or
penetrations through these walls will not be allowed without the prior approval of the Landlord.
Doors
1-
2-
The Tenant/contractor is further advised to visit the site & identify each service provision and
3-

Page 61 of 148
Variation Request (TVR) duly submitted to the EM RDT TC/ PM with complete design
attachments.
45b.4.2
1-
2-
advised to verify this provision from the LODs & based on Site Survey. This provision is to be used
only in dining area of the restaurant.
3-
General Extract - Tenancy unit may further be provided with stub-out for connecting to
installed by the Tenant. The Tenant is advised to verify this provision from the LODs and site
survey. This provision is to be used only for extract from the dining space.
4-
Kitchen Extract - Tenancy unit is provided with a stub-out for connecting to Tenants Kitchen
extract system. This is a ductwork linking the Tenant unit with outside ambient & does not have
any fans / ecology units. The Tenant is advised to verify this provision from the LODs.
5-
Kitchen Make-Up - Tenancy unit is provided with a stub-out for non-tempered outside air to be
used as kitchen make-up air. This is a ductwork linking the Tenant unit with outside ambient &
does not have any fans / other equipment. The Tenant is advised to verify this provision from
the LODs.
6-
Emergency Smoke Extract Not Applicable for an F&B unit, if the same is less than 100 sqm
floor area.
7-
cost against a TVR.
5b.4.3
Plumbing & Drainage
1-
Water Supply - Where Potable Water is provided, a valved spur will be provided inside the
2-
Waste systems are only suitable for domestic foul water discharge connections.
3-
Drainage Kitchen Waste A kitchen waste stub point will be provided for F&B for connection
to their sinks/ equipment generating greasy kitchen waste. Normal waste shall not be
connected to this kitchen waste. The must install DM approved under counter grease trap to
remove unit generated grease from the discharge prior to connecting to Landlord network.
The Tenant is advised to verify this provision from the LODs & based on Site Survey.
4-
Drainage Soil F&B Units, if allowable in the projects/ under lease, are provided with a stubout connected to Landlords soil network. This provision is not available in all projects. This stubPage 62 of 148
out is to be used by the Tenant to connect their toilet network. Toilets within retail units is
restricted to specific projects and as such the Tenant is advised to query their EM-RDT Tenant
the LODs & based on Site Survey.
56-
7-
5b.4.4
projects. The Tenant is advised to verify this provision from the LODs & based on Site Survey.
If the level of this stub-out is found to be higher than the Tenant condensate drain network,
then the Tenant is advised to install a pumping arrangement to pump-up the drain from the
Tenant network level to the base-build network level.
Fire Protection and Fire detection (Alarm)
1-
2-
this as part of their works to comply with UAE life safety code.
3-
4-
Fire Detection (Alarm) - Landlord will provided Smoke Detectors are intended to be within the
5-
The Tenant is advised to ascertain from EM-RDT-Tenant Coordinator the building fire strategy
and the modality of designing the Tenant FA system & interfacing the same with the Landlord
system.
6-
a TVR.
7-
Voice Evacuation - Not applicable for an F&B unit.
5b.4.5
1-
based on Site Survey. Should the Tenants requirements exceed the base built capacity
provided, an upgrade to the capacity can be undertaken against TVR (Landlords Works at
Tenants cost) and subject to the availability on site.
2-
Emergency Power - Not applicable for an F&B unit.
3-
4-
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5-
5b.4.6
Gas (LPG) -Tenancy unit is provided with an LPG stub-out. The Tenant is advised to verify this
provision from the LODs. The Tenant is expected to liaise with the projects service provider to
facilitate turn-on of the gas subject to his meeting all other installation criteria.
5b.4.7
Electro-mechanical works (MEP) installation requirements - This is works that a Tenant / his
contractor is expected to carry out as part of the fit-out works. Please refer to Section 13 of this
manual for detailed requirements. In case of any query at any stage of the fit-out, please raise
the issue with your EM-RDT-Tenant Coordinator for clarification / resolution.
5c
TENANTS WORKS
5c.1
Floors
1- The Tenant shall ensure that all slab penetrations within the demised premises are properly
2- Due allowances in the Tenants finishes are to be made for construction / movement/
Details are to be submitted to the Tenant Coordinator for approval.
3- Penetrations, chases or saw cuts into the floor slab are not permitted without prior approval by
the Tenant Coordinator.
4- It is the Tenants responsibility to ensure that flooring, skirting and covings are compliant with
amenity issues.
5- Where a portion of the shop front is recessed from the Lease Line, the Tenant shall finish the
specified otherwise by Landlords Specialty Shops Architect.
6- In specific Tenancies where water is used for the purpose of washing down food preparation
premises.
7- Tenant to protect all existing expansion joints within their leased premises, Tenant to provide
8- No depressed floor slabs are permitted. Floor finishes for Tenant areas must be flushed with the
5c.2
1-
Internal Walls
Page 64 of 148
2-
vibration isolation occurring to prevent structurally borne sound being transmitted to
neighbours.
3-
No electrical or services conduiting shall be allowed within the inter-tenancy walls.
4-
5-
6-
7-
8-
5c.3
Doors
15c.4
1-
programme for their respective fit-out duration.
2-
milestones.
3-
The TC will monitor fit-out progress on site as per the programmed milestones.
4-
5-
6-
7-
8-
9-
5c.5
1- Where new penetrations are required to be cut in order to facilitate the installation of Tenant
any services, they shall only be done with the prior written approval of the Landlord, his
Structural Engineer and other relevant Facility Managers, to ensure that the buildings structural
integrity is maintained.
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2- Penetrations that go through fire-rated wall / floors or ceilings are to be suitably fire and smokestopped at the Tenants cost. Such works will be carried out as TVR Works.
5c.6
Permits to Work
1-
2-
3-
4-
5c.7
All Other Works
1-
2-
3-
4-
5-
The Tenants appointed Fit-Out contractor is responsible to engage a Third Party Commissioning
contractor, and notify the TC a minimum of 48hrs prior to witness the following tests, but not
limited to;
-
Pre-Live Inspection
charges, should it be required
Page 66 of 148
6.0 FOOD COURT TENANCIES

6.0
FOODCOURT TENANCIES
6a
DESIGN
6a.1
6a.2
6a.3
6a.4
6a.5
6a.6
6a.7
6a.8
6a.9
6a.10
6a.11
6a.12
Shop Front Design

Counters
Signage
Menu Format
Walls
Ceilings
Finishes
Furniture
Lighting
6b
LANDLORD WORKS
6b.1
6b.2
6b.3
6b.4
6b.4.1
6b.4.2
6b.4.3
6b.4.4
6b.4.5
6a.5.6
Floors
Inter-Tenancy Walls
Doors
Plumbing & Drainage
Gas (LPG)
6c
TENANT WORKS
6c.1
6c.2
6c.3
6c.4
6c.5
6c.6
6c.7
Floors
Internal Walls
Doors
Permits to work
All Other Works
Page 67 of 148
6.0
FOOD COURT TENANCIES
6a
DESIGN
6a.1
Shop Front Design

Shop Front Philosophy
The shop front design plays a significant role in creating maximum visual impact for your store
within the mall environment. Given the importance of shop front design, it must demonstrate
an exception level of design standard and creativity. The Tenant is required to provide their
own shop front that adheres to the Landlords specifications and requirements and complies
with all Centre, Precinct or Level specific design requirements.
a.
Unless otherwise stated, ALL shop front elements must sit either on or behind the nominated
lease line.
b.
Maximum mall ceiling height should be achieved. NO lowered ceiling bulkheads directly on
the lease line will be approved. If lowered bulkheads are proposed they must be set back a
min 2m back from the lease line.
c.
Ceiling height above the counter zone must be full height with maximum ceiling height
achieved.
d.
Drop down or suspended ceiling sculptural elements (i.e. lighting etc) that enhance the overall
design concept are encouraged. ***All elements will be reviewed on a case by case basis
and will at the discretion of the nominated Retail Designer & Senior Management.
a.
Where large areas of solid wall forms part of the overall tenancy, all walls must be treated in a
way that compliments the overall design concept. All walls are to be made up of interesting, 3
Dimensional cladding design that incorporated a selection of different materials and colors.
Large blank, non-finishes or only x 1 finish to the wall cladding will not be approved.
***The use of only x 1 finish or cladding to the entire wall area will NOT be approved.
e.
Where the tenancy is classified as a standalone type unit (i.e. no other retailers is located
directly next to another unit and all x3 sides of the unit are exposed) the main signage element
must be located on the main rear wall and not on the lease line. ***This is to ensure maximum
visibility through the main shop front area.
f.
Where a tenancy is classified as an inline type unit (i.e. the tenancy is adjoined directly next
to the other with a common Intertenancy wall separating the two tenancies), the main
signage element is permitted to be located on lease line.
g.
Continuous solid or semi-solid elements that span the shop front will not be approved.
h.
Where cooking stations overhead extractions, are located on the lease line, the glass surround
must continue to a height of 4m. If the tenancy ceiling height is greater than 4m then a solid
ceiling element above the cooking may be incorporated. ***1h fire rated glazing is required.
i.
Only high quality and durable materials will be permitted for use in construction of the shop
front.
j.
Finishes that are not commonly specified and unique will be viewed on a case by case basis
and will be approved at the discretion of the Retail Designer and Business.
k.
The shop front structure is to be constructed from high quality architectural materials for
example as Timber/ Stone/Stainless Steel/ Glass/ Tile etc. Soft non-durable type finishes will not
be approved.
l.
Open Kitchen Areas
Page 68 of 148
f.
Where a cooking area is located on or near the lease line the kitchens must be fully enclosed
from the general mall area
g.
Where the kitchen is designed as an open style kitchen with visibility into the main kitchen
area the following must comply:
-
All kitchen walls must be finishes in a high quality finish i.e. tile/ Stainless Steel etc. ***No
plain white painted walls will be approved.
The kitchen area should be design to reflect the overall interior design concept.
Ensure the kitchen lighting is consistent and compliments the main store area.
No ceiling tiles. Set plaster board ceiling throughout is required.
No cleaning equipment or general food storage must be visible.
The Waste area must be fully concealed from public view.
h.
Where an entrance to the BOH or kitchen area is proposed, the door should be designed so
when open the area within is not visible from the internal tenancy or general mall area.
i.
All doors are to be clad in a finish that is consistent with the surrounding wall design/ finish.
6a.2
Counters
a.
The front counter must convey a high level of design and detail and be fully integrated into the
overall shop design.
b.
All counters are to be 3 Dimensional in form. NO flat or single dimensional type counters will be
approved.
c.
All counters to be at a min/max height of 1m from the Mall FFL.
d.
All main counter skirtings must be recessed back a min 150mm from the main counter face/
lease line. Where the skirting design is located directly on the lease line, it must be constructed
of stone or form a part of the main counter finish.
e.
All glass display cabinets must be Square edge frameless type construction with UV bonded
type construction.
f.
All food glass display cabinets located on or immediately behind the approved lease line must
not exceed a height of 1400mm from the FFL.
g.
ALL P.O.S stations must be set into the main counter top and NOT laid directly on top. ALL
cabling and wires must be FULLY concealed from view and not visible from the main mall area.
h.
Ensure all condiments/ utensils/ menus/ serviettes etc. are incorporated into the main counter
design. NO off the shelf type items on the counter top will be approved. All counters are to
be well presented and clutter free.
i.
Only high quality and durable materials will be permitted for use in construction of the main
counters.
j.
k.
An additional signage or logo may be incorporated to the main counter front. Signage or logo
must be at least 50% smaller than the main signage size.
l.
Disabled access to the service POS area when designing the main counter is to be considered.
m. All internal cupboard and storage cabinetry are to have doors with no product or equipment
to be visible from the general mall area.
n.
If ventilation grills are required they must be installed in a way that they are not visible from the
general mall area.
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o.
All equipment to be integrated with in front of house joinery.
p.
Exposed skirting feet or free standing items will not be permitted.
6a.3
Signage
Signage Philosophy
Signage represents a critical component of the overall store concept design. The signage
element should be an integrated component of the shop front design and represent a primary
focus element of the store concept. The signage design should be dynamic, stylized, and
unique in character and demonstrate a high standard of detailing and be constructed using
high quality materials and be easily read from both close and far.
a.
b.
Emaar does not condone or will accept any Signage/ Graphics or other visual material that
above.
c.
Where the mall ceiling is higher than 4m, the signage is to be centered at 4m from the mall
FFL.
d.
Where the mall ceiling is 4m or lower the signage is to be centered at 3m from the mall FFL.
e.
All menu signage is to be centered at 2.5m from the mall FFL.
f.
Each tenancy is permitted 1 x main primary signage element.
g.
Where the tenancy is classified as a standalone type unit (i.e. no other retailers is located
directly next to another unit and all x3 sides of the unit are exposed) the main signage element
must be located on the main rear wall and not on the lease line. ***This is to ensure maximum
visibility through the main shop front area.
h.
Where a tenancy is classified as an inline type unit (i.e. the tenancy is adjoined directly next
to the other with a common Intertenancy wall separating the two tenancies), the main
signage element is permitted to be located on lease line.
i.
Main shop front signage is to be designed with 3 dimensional internally illuminated.
j.
All signage should be edge or back lit with a solid front type construction. Signage with both
edge and front illumination will be reviewed on a case by case basis and at the discretion of
the nominated Retail Designer and Business.
k.
Non-illuminated signs demonstrating exceptional design merit may be considered for

approval.
l.
The maximum Shop front signage lettering is to be no larger than 450mm.

***NOTE: Special consideration will be taken for signage where the font is written in a particular
and unique style.
m. As per the DED regulation, an Arabic Text style sign must be incorporated alongside the
primary English Text sign. It must be designed and constructed to the same standard, be the
same size and scale and be located to the Right hand side of the primary sign. It can also be
edge or internally illuminated as required
***Any dispensation with regards to the above must be submitted to DED for review/ approval.
Page 70 of 148
n.
Where a tenancy is located on a corner site or has a bend or curve built into the tenancy
shop front set out. An additional shop front signage element may be considered. If additional
signage is proposed it must be in line with the primary signage element that is located over the
main entry. Any additional signage will be viewed on a case by case basis and at the
discretion of the nominated Retail Designer and Business.
o.
Tenants are encouraged to explore the use of both vertical signage and horizontal type
signage design. ***Where a vertical type signage element is proposed, the wording is to go
from bottom to top.
p.
Shop front signage to be limited to the store trade name. Other promotional or advertising
signage is not permitted
q.
If a Holding Sign is required to the shop front it must be no bigger than 50mm in height and
must be located to the bottom right hand corner of the shop front faade.
r.
Equipment such as fridges or other equipment must NOT display promotional, advertising or
brand logo signage.
BRAND LOGOS
Brand logos are permitted to the shop front to complement the main shop front signage
element where the logo is a recognized brand image and forms part of the main signage
element.
Where a brand Logo is proposed to the shop front, the following must comply:
6a.4
Only 1 x logo will be approved to each shop front faade.
It must be edge illuminated. No light box style logos will be approved.
No light box style logos will be approved.
Logos must not exceed 600mm x 600mm in size (or bigger than the maximum signage
text size)
Can be located either on its own or next to or above the main signage element.
Menu Format
a.
All menus should complement the overall design concept.
b.
All menu signage is to be centered at 2.5m from the mall FFL.
c.
Maximum menu height is 600mm.

***larger size menus will be reviewed on a case by case basis and is subject to Retail
Designers and Senior Management approval.
d.
LCD type menu signage is encouraged. Where LCD screens are proposed, they must be
framed and or built into the rear wall structure. Unfinished or framed LCD screens will not be
approved.
e.
NO 3rd party advertising is permitted (i.e. No major type drink brand type refrigeration
branding). The menu boards are for menu display only.
Page 71 of 148
6a.5
Walls
Wall Philosophy
The walls within each tenancy are a key part of the overall store fit out design. As well as being
the canvas on which the product is displayed, the vertical planes within each tenancy should
be considered as part of the whole tenancy fit out concept.
a.
All walls should be considered when looking at the overall design concept with all walls being
treated in an interesting and unique treatment.
b.
c.
It is a requirement that the tenant provide cladding to all internal landlord walls.
d.
All new internal wall cladding should be set off the landlords base building walls. This is
achieved by the use of a sub-framing structure that should sit between the landlords base
building wall and the tenants wall finish.
e.
All wiring & cables that are required within the tenancy are to sit within this wall cavity.
***NO chasing or cutting to the landlords base building walls will be permitted.
f.
Tenant is responsible for ensuring all walls comply with the noise and vibration within permissible
levels and any required sound proofing is to be installed by Tenant within the premises.
g.
Un-rendered, unpainted or painted block work walls are NOT permitted.
h.
Exposed conduits or power poles from floor to ceiling are not permitted.
i.
Where applicable, building expansion joints to be integrated into wall finishes.
j.
Exposed cool room paneling is not permitted in front of house areas or open to view from Front
of House.
k.
Walls for food tenancies must meet all the regulatory and associated code requirements.
Prohibited Wall Materials
-
6a.6
Plaster
Carpeting
Corkboard
Pegboard / continues slat wall
Excessive mirrors on walls.
Artificial grass.
Exposed and painted block walls.
Ceilings
Ceiling Philosophy
The ceiling and lighting are a major contributor to the overall ambience, feel and visual
presentation of the overall stores interior. For this reason it is important that the ceiling design is
integrated into the overall store design concept. This is achieved through architectural ceiling
features, different layering and ceiling levels and feature lighting both direct, indirect and
ambient lighting.
a.
Ceiling articulation i.e. ceiling features/ dropped ceiling or ceilings with multiple ceiling levels
are required to be incorporated into the ceiling design.
b.
Interesting sculptural and lighting features to the ceiling are encourage and help in creating
an interesting and unique design.
Page 72 of 148
c.
To achieve a sense of scale and grandeur within the tenancy, high ceilings are encouraged
with dimensional design features.
d.
Where Black painted ceilings are proposed, the paint finish must be matt type finish. High
gloss paint finish will not be approved due to issues relating to reflections due to lighting.
e.
Tiled or Grid type ceiling systems will NOT be approved and will only be permitted to back
of house areas and must not be visible from the major tenancy area.
f.
Tenants works including ceiling, shop front or signage must not be supported from the
Landlords mall soffit, bulkhead or base building services.
g.
All ceiling access panels are to be flush and frameless type panels with all hinges and
edging FULLY concealed.
h.
Access panels to be fitted with an Allen key type lock for access. ***If alternatives are to be
used, a sample must be submitted for approval prior to installation on site fabricated panels
will not be permitted.
i.
Access panel as specified by the Landlord must be provided by the Tenant for access to the
Landlords services such as isolator, valves, drain clean outs etc.
j.
Dimensional ceiling features are encouraged to all set Plaster board ceilings.
Security Cameras
All proposed Security Cameras that are located on the ceiling must comply with the following:
-
6a.7
Must be fixed to the ceiling and NOT suspended by poles to a lower height within the
tenancy.
Must be small in design with all power cords FULLY concealed from view.
Cameras color must be finished in the same color as the ceiling treatment.
Must be positioned in a way that is discreet when viewed from the mall.
Must not be located within 2m from the nominated lease line or shop front opening.
Finishes
a.
Only high quality and durable materials will be permitted for use in construction of the shop
front.
b.
All shop fronts should be made up of earthy/ natural type color tones with natural type
finishes i.e. stone/ timber/ tile etc. incorporated.
***The use of excessive bright or florescent type colors will not be approved.
c.
d.
Where large areas of solid wall forms part of the overall tenancy, all walls must be treated in a
way that compliments the overall design concept. All walls are to be made up of interesting, 3
Dimensional cladding design that incorporated a selection of different materials and colors.
Large blank, non-finishes or only x 1 finish to the wall cladding will not be approved.
***The use of only x 1 finish or cladding to the entire wall area will NOT be approved.
6a.8
a.
Furniture
Where a food court tenancy has a seating area included as part of its lease area, all furniture
must comply with the following:
-
Must reflect the overall store concept design.

All furniture should be Nutural tone type colors. ***The use of excessive bright or
florescent type colors will not be approved.
Page 73 of 148
6a.9
Must be easily cleanable and non-porous.
Lighting
(***Refer to the Lighting Guideline Document that will form part of the Design Guideline
Document)
Lighting Philosophy
One of the most important and key elements within the store design is the lighting design. The
success to great store lighting is finding the perfect balance between ambient and focused
types of lighting and creating the right atmosphere to enhance the store product and
surrounding space. The use of creative lighting design is strongly encouraged.
One of the most important areas of shop lighting is the immediate shop front facade and visual
merchandise window display. The shop front and VM lighting is integral to high lighting and
show casing the shop front product.
a.
It is an expectation and strongly encouraged that a qualified and experienced lighting

designer is engaged to help create a lighting design and concept, lighting plan, select and
specify lighting fittings, maximize lighting efficiency and minimize energy consumption
throughout tenancy.
b.
All light fittings located within the immediate shop front and window display zone must be
specified with a controllable beam angle.
c.
Lamp/ light source should be either Metal halide lamp or LED type fittings. Other light sources
will be considered on the condition that it can be demonstrated that appropriate luminance
levels can be achieved and the design concept is enhanced.
d.
All light fittings located directly within the main shop front and display windows must be a
directional type fitting. This is to ensure that all fittings within close proximity to the lease line
can be re-directed so that the main bean angle is directed within the store and not into the
general mall area. This will ensure a glare free illumination at the shop front line.
e.
The use of pendant/ sculptural and feature type light fittings to highlight particular elements
and areas within the tenancy like service counters are encouraged.
f.
All Lamp fittings should have a Kelvin degree level of 3000K (warm white)
***In some circumstances a certain type of tenancy will require a different Kelvin degree i.e.
within a jewelers display counter units where a higher Kelvin degree level of up to 6000K may
be specified. Different Kelvin degree levels and will be judged on a case by case base and will
be at the sole discretion of the Retail Design Manager and Business.
g.
No colored store lighting i.e. Blue or Red, will be approved. ALL lighting must be White in
appearance.
***Colored lighting within selected joinery units where the overall design intent is enhanced
may be considered. This will be judged on a case by case base and will be at the sole
discretion of the Retail Design Manager and Business.
h.
Lamp sources should have a minimum of >85 CRI and preferably >90+ CRI (Colour Rendering
Index).
i.
Light fittings should be either recessed/ semi-recessed; track mounted or suspended type
fittings. A combination of all of the above is encouraged to add interest to the ceiling design.
j.
Where ceiling features or ceiling coves are incorporated, concealed architectural indirect or
ambient lighting is encouraged.
Page 74 of 148
k.
Energy efficiency should be a primary consideration when specifying light fittings. Emaar will be
looking to the Tenants to demonstrate how this is has been achieved. For this reason LED
lighting is recommended.
Light fittings that are not permitted:

6a.10
Fluorescent and tungsten filament lamps

Trapeze wire type lighting tracks
Colored lamps or bulbs
Sodium vapor lamps
Spinner type lights
Commercial type fluorescent fittings
a.
How your product is displayed can determine how the store is perceived. Ensure all food is to
be displayed in a neat and presentable manner.
b.
Ensure that the food is labeled in a way that is consistent with the overall design concept.
c.
Ensure that the correct lighting is installed within the food display cabinet to ensure the food is
illuminated appropriately.
d.
All food display units must be cleaned and maintained to ensure they meet the regulatory
food code requirements.
6a.11
a.
NO 3rd party advertising is permitted (i.e. No major type drink brand type refrigeration
branding). The menu boards are for menu display only.
b.
All proposed graphics and branding must form a part of the design submission and should be
carried out by a Qualified Graphic Designer.
6a.12

fit-out and during the normal trading period.
It is further hi-lighted that it is forbidden for all tenancies without back of house access, mainly
the F&B tenants, to shift their waste/ garbage through project/ mall common areas during
trading hours.
kept healthy & odour free. The tenant is advised to follow the recommendations noted below
a.
b.
c.
d.
Page 75 of 148
6b
LANDLORD WORKS
6b.1
Floors
1-
6b.2
1-
6b.3.
16b.4
tolerance floor finish zone has been allowed for finishing by Tenant. Any recesses required by
Tenant in unit fitting works are to be allowed for in Tenants finishes. This is to be verified by the
tenant on site as this may vary between projects The public area finishes shall be provided by
Landlord up to the demise line, terminating to a steel angle. The Tenant floor finish shall
terminate at this line.
Inter-Tenancy Walls
Walls designated as fire compartment walls are formed to provide a minimum fire resistance of
2 hours. Walls to service corridors, means of escape and Landlords plant rooms etc are
typically formed in 200mm concrete hollow blocks. The finish to the internal face of walls to the
demised area will be block work, to receive the Tenant finishes. The faces of internal walls may
contain the projecting columns of the structural frame. Tenant is to provide suitable protection
to any Landlords insulation with no fixings to penetrate the insulation.
Doors / Ironmongery
1-
services that are available in the leased unit. The Tenant/contractor is further advised to visit
the site & identify each service provision and take into consideration the actual location and
the sizes prior to designing his layouts.
2-

design attachments. TVR works are subject to upgrade availability
3-
6b.4.1. Ventilation and Air-Conditioning

1-
2-
advised to verify this provision from the LODs & based on Site Survey.
3-
General Extract Not applicable for a Food Court Unit
4-
Kitchen Extract - Tenancy unit is provided with a stub-out for connecting to Tenants Kitchen
extract system. This is a ductwork linking the Tenant unit with outside ambient & does not have
any fans / ecology units. The Tenant is advised to verify this provision from the LODs.
5-
Kitchen Make-Up - Tenancy unit is provided with a stub-out for non-tempered outside air to be
used as kitchen make-up air. This is a ductwork linking the Tenant unit with outside ambient &
does not have any fans / other equipment. The Tenant is advised to verify this provision from
the LODs.
Emergency Smoke Extract Not Applicable for a Food Court unit.
6-
Page 76 of 148
7-
6b.4.2
cost against a TVR.
1-
Water Supply - Where Potable Water is provided, a valved spur will be provided inside the
2-
LODs & based on Site Survey. Waste systems are only suitable for domestic foul water
discharge connections.
3-
Drainage Kitchen Waste A kitchen waste stub point will be provided for connection to the
sinks/ equipment generating greasy kitchen waste. Normal waste shall not be connected to
this kitchen waste. The Tenant must install DM approved under counter grease trap to remove
unit generated grease from the discharge prior to connecting to Landlord network. The Tenant
is advised to verify this provision from the LODs & based on Site Survey.
4-
Drainage Soil Not applicable for a Food Court Unit.
5-
projects. The Tenant is advised to verify this provision from the LODs & based on Site Survey. If
the level of this stub-out is found to be higher than the Tenant condensate drain network, then
the Tenant is advised to install a pumping arrangement to pump-up the drain from the Tenant
network level to the base-build network level.
6-
6b.4.3
Fire Protection and Fire detection (Alarm)
1-
2-
this as part of their works to comply with UAE life safety code
3-
4-
Fire Detection (Alarm) - Landlord provided Smoke Detectors are intended to be within the
Tenant is advised to verify this provision from the LODs & based on Site Survey. The Tenant shall
provide all required access on the false ceiling to enable the Landlords maintenance team in
accessing the void detectors.
5-
The Tenant is advised to ascertain from EM-RDT-Tenant Coordinator the building fire strategy
and the modality of designing the Tenant FA system & interfacing the same with the Landlord
system.
Page 77 of 148
6-
a TVR.
7-
Voice Evacuation - Not applicable for a Food Court Unit.
6b.4.4
1-
based on Site Survey. Should the Tenants requirements exceed the base built capacity
provided, an upgrade to the capacity can be undertaken against TVR (Landlords Works at
Tenants cost) and subject to the availability on site.
2-
Emergency Power - Not applicable for an F&B unit.
3-
DCD approved drawings. The Tenant may use these, if available, within their works. However,
any additional lights/ devices, if required as per Tenant design or Tenants DCD approved
layout shall be supplied & installed by the Tenant & the same shall not be linked to the
Landlord system. No upgrades or relocations are possible in this system. Refer to the LODs or
carry out a site survey to ascertain this provision.
4-
5-
6b.4.5
1-
6b.4.6
1-
Gas (LPG)
Tenancy unit is provided with an LPG stub-out. The Tenant is advised to verify this provision from
the LODs. The Tenant is expected to liaise with the projects service provider to facilitate turnon of the gas subject to his meeting all other installation criteria.
stage of the fit-out, please raise the issue with your EM-RDT-Tenant Coordinator for clarification
/ resolution.
6c
TENANT WORKS
6c.1
Floors
1-
The Tenant shall ensure that all slab penetrations within the demised premises are properly
2-
Due allowances in the Tenants finishes are to be made for construction / movement/
3-
Details are to be submitted to the TC/PM for approval.
Page 78 of 148
4-
Penetrations, chases or saw cuts into the floor slab are not permitted without prior approval by
the TC/PM.
5-
It is the Tenants responsibility to ensure that flooring, skirting and covings are compliant with
amenity issues.
6-
Where a portion of the shop front is recessed from the Lease Line, the Tenant shall finish the
7-
In specific Tenancies where water is used for the purpose of washing down food preparation
premises.
8-
Tenant to protect all existing expansion joints within their leased premises, Tenant to provide
9-
No depressed floor slabs are permitted. Floor finishes for Tenant areas must be flushed with the
6c.2
Internal Walls
1-
2-
No noise generating or vibrating equipment shall be installed on the walls without vibration
isolation occurring to prevent structurally borne sound being transmitted to neighbours.
3-
No electrical or services conduiting shall be allowed within the inter-tenancy walls.
4-
5-
6-
7-
8-
6c.3
16c.4
Doors
1-
programme in line with the Landlords generic programme for their respective fit-out duration.
2-
milestones.
3-
Page 79 of 148
4-
5-
6-
7-
8-
9-
6c.5
1-
maintained.
2-
Penetrations that go through fire-rated wall / floors or ceilings are to be suitably fire and smokestopped at the Tenants cost.
3-
Such works will be carried out as TVR Works.
6c.6
Permits to Work
1-
2-
3-
4-
base building service systems
5-
35,000 AED. To be used in case any damage is caused to the tenancy or common areas which
are deemed to be damaged by the Tenants contractor or appointed sub-contractor.
6c.7
All Other Works
1-
2-
3-
Page 80 of 148
4-
5-
Tenants appointed Fit-Out contractor is responsible to engage a Third Party Commissioning
contractor, and notify the TC/PM a minimum of 48hrs prior to witness the following tests, but not
limited to;
Pre-Live Inspection
Page 81 of 148
7.0
UNIVERSAL ACCESS
7.0
UNIVERSAL ACCESS
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Ramps
Service Counters
Automated Teller Machines (ATMs)
Clothes Shops
Supermarkets
Shops
General
Restrooms
Page 82 of 148
7.0
UNIVERSAL ACCESS
7.1
Ramps
1-
The minimum width of a ramp is (100-120 cm), measuring between the handrails if there are
handrails.
2-
Ramps and landing surfaces are slip-resistant and not obstruct use of moving aids.
3-
Strong colour contrast and tactile surfacing on all ramp landings. The gradient or slope of
ramps not steeper than 1:12 and consistent between landings (i.e. for every cm of height
change there are at least 12 cm of ramp run).
4-
Ramps have a level landing at the top and bottom of each run.
5-
Level landings: a) have a level platform of not less than (150cm). b) Level landings / resting
areas provided at 9m intervals along ramp. A level landing where the ramp changes direction
that is at least (150 x 150cm).
6-
A ramp run with a rise greater than (180 cm) has handrails that a) are on both sides b) are
placed at a height of between (80cm) and (90cm) above the floor level.
7-
Handrail gripping surface is continuous and not obstructed along the top or sides.
8-
Handrails between (3cm) and (5cm) in diameter when the handrail gripping surface is circular.
Handrail extend horizontally for a distance of not less than (30cm) beyond the top and bottom
of the ramp and return to a wall, guard or landing surface.
9-
Handrail extensions not project into another.
10- When the door is open 90 degrees the clear opening width of the accessible door at least
(85cm) between the face of the door and the stop.
11- Door threshold edge not more than (13-15mm) thick.
12- Edges of carpets or mats securely attached to minimize tripping hazard.
13- When doors open towards the person approaching, there is a sufficient floor area (150cm by
150cm) to allow a person using a wheel chair, or a guide dog to wait safely clear of the door
swing.
14- When the entrance doors, are fully glazed, colored strip (stickers or bright signs on the glass)
have been mounted at eye level (130cm to 150cm).
15- All accessible entrances have external lighting levels of at least 100 lux measured at grade
level.
7.2
Service Counters
1-
Entering person can easily see and get to an information / customer service counter from the
entrance.
2-
Service / Information counters have at least (90cm by 120cm) clear floor space been provided
in front of all counters
3-
All counters have at least one section suitable for use by persons using wheelchairs, not higher
than (86cm) and not less than (76cm) wide, with suitable knee space below.
4-
Information / customer service counter(s) staff has adequate training to interact with
customers with various kinds of disabilities, as well as their Guide.
Page 83 of 148
7.3
Automated Teller Machines (ATMS)

1-
When Automated Teller Machines (ATM) are provided at least one accessible for persons with
disabilities.
2-
A sufficient clear floor space (85 x 120cm) adjacent to the ATM.
7.4
Clothes Shops
1-
At least one changing room should allow for a full 3600 turn of a wheel chair (150x150cm).
2-
A bench (seat) has been provided inside changing room.
3-
A shelf and coat hooks placed between (90cm & 110cm) above the floor.
7.5
Supermarkets
1-
Aisles are at least (120 cm) wide to permit for both a wheelchair user and a walking person to
pass.
2-
Check out paths lanes have a clear minimum dimension of (90cm).
3-
Easy to locate checkout lanes, with brightly colored lines on the floor leading to them.
4-
Large print price tags for commonly stocked items.
5-
All goods are visible from the eye level position of a wheel chair user.
6-
Paying / Service counters are not higher than (85cm) above the floor (lower counter to sign
checks and receipts).
7-
Top of the counter edge protection is not higher than (5 cm) above the counter surface.
8-
A sign with the international symbol of Accessibility at the accessible aisle (when there is more
than one check out aisle).
9-
At least one section (90cm) in length at height of (90 cm) above the floor of the sales and
service counters (in areas used for or distribution of goods or services to the public).
7.6
Shops
1-
No obstruction between the access passageway and shops (no change in level).
2-
A portion of cashier counter, is not more than (90cm) high. Aisles to goods at lease (90cm)
wide.
7.7
General
1-
Doors in public spaces have at least a (90cm) clear opening area.
2-
Interior doors can be opened without too much force (5 Ibs 2 kilograms).
3-
All door hardware is mounted between (76cm and 100cm) from the floor.
4-
The door steps (thresholds) at all interior doorways not higher than (13mm) and beveled.
5-
Stickers or bright signs on the all interior glass doors, it is important that there is a strong contrast
between the door and the door frame.
6-
All self-service machines located at an accessible height and adequate space (140cm) for
side approach or (120cm) for front approach
7-
Aisles to goods and services, and to one of each type of sales and service counters are at
least (120cm) wide allow for both a wheelchair user and a walking person to pass.
Page 84 of 148
8-
Floor surfaces are even and slip resistant.
9-
The carpet is not higher than (1cm) and is securely attached along the edges.
10- At least one space (90cm) wide by (120cm) long for a person in a wheel chair in waiting
rooms.
11- Entrances to food service area (food courts & cafes) have a door with a (100cm) minimum
clear opening.
12- A route to accessible seating at least (90cm) wide.
13- The minimum clear space between the seats is (80cm), where the eating area is provided with
fixed seats.
14- At least 5 percent of the tables with a minimum of one table are accessible when fixed tables
are provided.
15- At each type of cashier counter, there is a portion of the main counter that is not more than
(90cm) high.
16- Tables are accessible (80cm) width for individual seating.
17- The knee spaces at accessible tables at least (70cm) high, (75cm) wide, and (50cm) deep.
18- Wheelchair seating spaces distributed throughout the food area.
19- When food or drink is served at counter a (150cm) long segment of the counter is accessible
90cm high side for passing items to customers who have difficulty reaching over a high
counter.
20- Low tables have been provided (when high stools and tables are provided).
21- Cafeteria / buffet lines are accessible at least (90cm) clear opening with adequate turning
space at corners.
22- In self-service restaurants tray slides and counters have been mounted max (90cm) from the
floor food shelves have been mounted at a max height of (120cm).
23- At least one of each type of self-service shelf or dispensing device for tableware, dishware,
food and beverages have a forward or parallel approach.
24- Shelf or dispensing device is not higher than (90cm) above the floor.
25- Top of a tray slide not less than 70cm and no greater than 90cm above the floor.
7.8
Restrooms
1-
Accessible restrooms located along an accessible route of an adequate width of a minimum

(120cm).
2-
Restroom entrances have a clear opening of (85cm) and maneuvering clearance adjacent to
the push and pull side of doors.
3-
Mirrors located above lavatories or countertops installed with the bottom edge of the
reflecting surface (100cm) maximum above the finish floor or ground.
Page 85 of 148
8.0 HEALTH, SAFETY AND ENVIRONMENT
8.0 HEALTH, SAFETY & ENVIRONMENT

8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
8.17
8.18
8.19
8.20
8.21
Tenants Contractor Specific Responsibilities

Emergency Prepardness
Discovering a Fire
Evaluation Information
Accidents and incidents reporting procedure
Insurance Liability
HSE Documents to be submitted
Permit to Work
Information, training and Supervision
Safety Procedure
Scaffolding
Hot work
Electrical Safety
COSHH
First Aid Provision
Environment
General Rules
EM HSE Violation Notice
Page 86 of 148
8.0
HEALTH, SAFETY & ENVIRONMENT

This Health, Safety and Environment (HSE) section provides the scope of compliance standards
to all Tenants fit-out contractors to facilitate better planning, execution, training and
awareness to avoid accidents. These guidelines will give more details regarding the fit-out
management to help prevent all the fit-out related accidents and all the applicable
requirements.
These standards shall be in effect within the jurisdiction of EMG premises for new fit-out works,
fit-out additions, and fit-out Modifications. All Tenants fit-out contractors are responsible for
implementation of EMG Health and Safety requirements and responsibilities during the course
of their work in EMG.
EMG Management has the right to stop the site works at any time if the Health & Safety
Standards & Rules are not followed. Willful disregard by any employee of any company
standards & safety rules will result in disciplinary procedures being implemented and may be
considered sufficient cause for penalty or immediate dismissal.
The following scopes are covered in this HSE section:
8.1
a.
EMG HSE Manual for service provider/contractors where this manual shall be in effect at
all times when contractors are in EMG.
b.
Dubai Municipality Code of Construction Safety Practice & Technical Guidelines
Tenants Fit-out Contractor Specific Responsibilities

1-
The Tenants fit-out contractors management representative must attend precommencement meeting / HSE induction with EMG HSE department prior at least 14 days to
the commencement of the project.
2-
Tenants Fit-out Contractors are responsible for communicating, briefing and implementation
of Fit out safety guidelines and EMG HSE Manual for service providers /contractors and
procedures for their staff prior to starting work at EMG.
3-
Tenants Fit-out Contractors are responsible for individuals working at the site, under their
direction, are trained and are aware of potential hazards.
4-
Tenants Fit-out Contractors are responsible for maintaining project work areas at EMG
property in a safe and secure manner.
5-
The minimum required safety staff shall be appointed by the Tenants Fit-outs Contractor as
specified in Dubai Municipality construction code of practice, section 2.13.5 as per the table
below
6-
Nos. of employees in every shift, Required Safety Staff, Safety inspector Safety Officer Snr Safety
Officer.
Required safety staff
Number of Employees in every shift
Safety inspector
Safety officer
Senior safety
officer
Less than 50 employees
1 (Partial
attendance)
From 50 up to 150 employees
1
More than 150 up to 500 employees
1
1
1
1
1
2
1
1
2
2
1
2
2
2
The number of the safety staff shall be increased with one safety inspector for every 1000 employees
more than 2000 employees
Page 87 of 148
The safety officer must meet the minimum qualification as per Dubai municipality construction
code of practice section 2.10, 2.11 & 2.12. The CV of safety personal must be submitted to
EMG HSE department for verification and approval.
8.2
Emergency Preparedness
1-
In the event of an emergency the Tenants Fit-out Contractors shall be responsible for following
the directions of EMG emergency Team and relay on the information to their staff.
2-
Emergency procedures & emergency numbers shall be displayed in the work site to give
warning of emergencies, for evacuating the premises and for summoning assistance from local
emergency services. These shall be posted at the first day of project work adjacent to the rear
access door or on the notice board and must be kept unobstructed. All staff must familiarize
themselves with and adhere to these procedures. In addition, the contact number of the main
fit out contractor and subcontractor shall be included in the emergency numbers
Emergency Contact Numbers
No.
3
4
5
6
7
8.3
Agency
Dubai Civil Defense
Police
DEWA
Ambulance
Dubai Municipality
Numbers
997
999 / 04-4485072 / 04-4485073
991
998
800 0
Discovering a Fire
123-
8.4
In the event of a fire in area where work is being undertaken, the responsible person must
ensure the alarm is raised and all personnel in the immediate vicinity are alerted to the danger.
If it is safe and trained to do, with the assistance of EMG Emergency Responder co-ordinate
the use of the fire extinguishers and any local firefighting equipment and put out the fire. Do
Not Put yourself at Risk.
If it is not safe to fight the fire, follow the evacuation route and leave the building by the
nearest safe evacuation route and assemble at your assigned Assembly Point.
Evacuation Information i.e Hearing Fire Alarm or Other Emergency
12348.5
In the event where the Building is evacuated, Tenants Fit-out Contractors shall immediately
evacuate their staff from the Building and follow the security/ Emergency Responder instruction
and proceed to a pre-assigned Assembly Location.
Tenants Fit-out Contractors shall evacuate the Building and report to their Assembly Location.
Once at the Assembly Location, the senior Contractor member shall conduct a head count
and determine if all staff have evacuated from the Building
Upon completion of the head count Tenants Fit-out Contractors shall communicate their
headcount information to Landlords Management Team.
Tenants Fit-out Contractors shall remain outside the Building until directed it is safe to return to
work by Landlords Management Team and/or Local Authorities.
Accidents and Incidents Reporting Procedure
123456-
Tenants Fit-out contractors will comply with EM Incident Investigation and Accident Reporting
procedures and report all incidents, accidents, environmental emergencies or complaints,
however trivial, to EMG - HSE office as soon after the incident/accident as possible.
Tenants Fit-out contractors shall coordinate initial response steps until EMG Security and/or
local authorities arrives on-site.
Tenants Fit-out contractors shall isolate the accident scene for investigation by the EMG - HSE
and/or local authorities.
Tenants Fit-out contractors shall be responsible for assisting in investigation of the accident in
coordination with the EMG - HSE and/or local authorities.
EMG - HSE department in conjunction with Tenants Fit-out contractors shall review the
corrective actions and agreed before implementation.
Fires extinguished locally must be immediately reported to the HSE team.
Page 88 of 148
8.6
Insurance Liability
123-
8.6
Tenants Fit-out contractors will not be permitted to commence work on site until such time as
the Landlord's TC has received from the Fit-out a copy of the completed Contractors All Risk
(CAR) Insurance Declaration form.
The Tenants Fit out Contractors all risk insurance policy and public liability policy covering the
period from the date of commencement of the fitting out to the date of completion of the
Works.
The Fit-out Contractor, shall, at its expense purchase and maintain a comprehensive all risk
policy and a public liability policy, at insurable amounts acceptable to the Landlord and from
an insurance company previously approved by the Landlord, covering the period
commencing on the date of commencement of the fitting out period to the date of
completion of the works.
HSE Documents to be Submitted
Tenants Fit-out contractors are required to submit below documents prior to precommencement meeting and permit approval:
8.8
Site fit-out contractor HSE plan

Work Method statement and risk assessment
Identify all risks and hazards associated with the job.
Select a method of carrying out the job with the least risks or hazards involved.
Identify any safety requirements associated with the job.
Ensure all workers are briefed on the remaining risks and hazards
Copy of all insurance policy i.e. CAR, workman compensation etc.
Copy of workers labor card/ passport copy
Safety Certificates i.e. scaffold erectors/ competent person, safety officer/inspector, first
aiders etc.
Permit to Work
The following permits shall be applied by Tenants Fit out contractors for the work carried out
during the fit-out process:
8.9
General Work Permit Fit-out works of tenancies, Major shop refreshment/modification

Hot work Permit Any temporary operation involving open flames or producing heat and /
or sparks. This includes but is not limited to blazing, cutting, grinding, welding and torch
allied roof.
Working at height Overhead Work Permit
Area where there is a potential for tools /material to be fall to a lower elevation by wind
Work location above suspended ceilings, use of scissors lift / boom lift, truss structure, near
power lines.
Any work that cannot be done from ground or next to an opening / pit where there is a risk
of fall from 3m or more.
Electrical Limited Work Sanction Permit Shut-down of plant, or energized systems.
Fire Fighting Valve Closure/Opening Permit - For any works i.e. leakage of sprinklers, fit-out
extension, demolition work which requires closure/opening of temporary life safety system
in the Mall. Copies of all permits to work should be displayed on the unit notice board to
facilitate inspection by EM staff or local authority as required. The minimum required
permits to be displayed as follows:
General work permit
Dubai Municipality permit
Dubai Civil Defense approval permit
Information, Training and Supervision
1-
2-
Tenants Fit-out contractors shall be made aware of the known or suspected hazards
associated with or arising out of the work or duties assigned to them and where necessary
shall be suitably trained or instructed to enable them to carry out their tasks in a safe and
efficient manner.
Tenants Fit-out contractors should be trained in the safe use of plant/equipment which
they will be using for their work. No one shall handle any electrical or other equipment or
machinery in a manner not within the scope of their duties.
Page 89 of 148
8.10
3-
Tenants Fit-out contractors should be instructed on how to use plant/equipment safely.

Only authorized personnel with adequate knowledge/training shall operate or carry out
repairs and The senior supervisor is to conduct a daily toolbox talk (TBT) for the workforce
on the current days work activities and ensure that all and any hazards associated with
the job are identified and controls put in place.
4-
All safety Signage displayed shall be in accordance with Dubai Municipality safety
department requirements (refer to DM memo Ref: 812/02/02/1/1305324 dated 25/04/2013).
Wording (text) on the warning signs shall be in Arabic, English and other language known
to majority of persons in the workplace. Damage sign must be replaced.
Safety Procedure
Working at Height
1-
All Tenants Fit-out contractors are to ensure that where their work involves working at height,
the workers involved in that activity are trained in the fitting and use of fall arrest harnesses. All
work at height requires a Risk Assessment as this activity is a high risk and the risk assessment is
to be reviewed and approved by EMG -HSE prior to any work commencing
2-
Tenants Fit-out contractors shall review work over 1.3 meters above a walking surface and
how to maintain a safe environment to maintain the safety of their workers and perform the
work required.
3-
Tenants Fit-out contractors is responsible for working over 1.3 meters above a walking surface
at EM shall require additional personal protective equipment (Fall Protection) to prevent
workers from falling from heights.
4-
Tenants Fit-out contractors shall review procedures to be utilized in the event an emergency
occurs related to working at height.
8.11
Scaffolding
General Requirements
1-
All scaffolding will be erected by competent scaffolders to the standards outlined in the Dubai
Municipality Code of Construction Safety Practice. All scaffolding must be fit for purpose and
lightweight scaffolding is to be used only up to a maximum height of 10m.
2-
Scaffold erectors must be assessed as competent with certificate by a training organization

approved by Dubai Municipality.
3-
An independent scaffold Service provider / Contractor shall be engaged to carry out

scaffolding works where total height of the scaffold to the working platform exceeds 10m.
Prevention of Falling of Persons and Objects
1-
In addition to the requirements to provide toe-boards, the Service provider / Contractor must
ensure that adequate measures are taken to prevent materials from falling.
2-
Mid-rail and guardrail of 1.15m high shall be provided to prevent worker falling from height.
Inspection of Scaffolding
1-
The inspection shall be carried out before it is used by a scaffold competent person who has
received training on scaffolding inspection by an organization approved by the Dubai
Municipality.
2-
The above inspection must be repeated at least 7 days and also following any alteration of the
scaffolding or any event that may affect its safety, this will include but not limited to bad
weather.
Page 90 of 148
Tagging of Scaffolding
1-
Every scaffold will be provided with a simple colour coded tag to identify if it is safe to use the
scaffolding. The color used for safe scaffolding will be GREEN and for unsafe scaffolding RED.
2-
The tag must be provided adjacent to the access point of the scaffold. The Service provider /
Contractor will ensure that all workers under their control are familiar with the tag system and
understand that RED tagged scaffolds are not to be used.
Requirements for Tower Scaffold
1-
Only tower Aluminum scaffolds are allowed to be used. The maximum height of any tower
scaffold shall not exceed 4 times the Centre base width of the scaffold. Where the height is
exceeding 4 times the width of the scaffold, special out-riggers shall be used to increase the
width of the scaffold.
2-
Suitable safe access shall be provided. Workers are not allowed to climb the tower scaffold
frame in order to gain access to the working platform. Guardrails and toe boards must be
fitted to tower scaffolds where workers, tools or materials could fall from height.
3-
Mobile Tower scaffold shall be used only on firm, level and clean surfaces.
4-
No persons, equipment and materials are allowed to be on the platform when moving the
tower scaffold.
5-
Scaffold casters and wheels shall be locked before any one is allowed to work on the platform.
6-
The use of safety belts or other non-approved devices is strictly forbidden.
7-
Proper working platform of 600mm (Minimum) shall be provided. Platforms must be secured
properly and no loose platform is allowed to use as working platform.
8.12
Hot Work
1-
No welding, burning or cutting works shall be carried out without obtaining written
authorization from the responsible Retail Delivery Team Management and EM -HSE. (Hot Work
Permit system-Daily Permit issued).
2-
Tenants Fit-out contractors shall ensure firefighting system i.e Available Sprinklers, Hose reel and
extinguishers, fire blankets are available for the hot work carried out.
3-
No acetylene gas cylinders are allowed to be used in the Retail Assets. Use propane gas
cylinders in replacement of acetylene gas cylinders.
4-
Hot work equipment i.e. gas cutting machine, welding machine are used in good condition.
5-
Tenants Fit out contractors shall ensure that Flammable liquids, dust, oil deposits removed and
any Explosive atmosphere in area eliminated. Where required, the combustible floors should
be wet down, covered with damp sand or fire resistant sheets. Remove other combustible
materials whenever possible, otherwise protect with fire resistant sheets or metals.
6-
Proper housekeeping such as floor swept clean must be carried out daily prior any hot works.
7-
All wall and floor openings covered and Fire resistant tarpaulins shall be suspended
underneath work where required.
8-
Worker performing the hot work must utilize PPE i.e. face shield, appropriate hand gloves and
ensure they are in good condition.
9-
Gas cylinders are kept in the cylinder cage.
10- Flash Back arrestors shall be in place at gas regulator outlet and Non-return valves shall be
installed to gas cylinders on each hose directly close to the torch of oxygen and propane.
Page 91 of 148
11- In case of demolition works, Duct / Pipe insulation to be cut back one meter from both sides
before any hot work for cutting is allowed. Where pipe/duct adjoining a wall junction, the
insulation must cut back 2m from junction
8.13
Electrical Safety
General Requirements
1- Tenants Fit out contractors is responsible for ensuring the safety of all temporary electrical
installations and ensuring the risks associated with using electrical tools and equipments are
kept as low as possible.
2-
No illegal tapping or overloading of electrical power from any electrical sources.

Competency of Electricians
1-
All persons employed as an electrician must be competent and be in possession of a

recognized electrical qualification. The Service provider / Contractor must ensure that any
persons working on electrical installations including temporary electrical installations are
competent.
Temporary Electrical Installation
1-
All temporary electrical installations are being tested by a competent electrician.
2-
All temporary electrical installations must be earthed and the resistance of the earthing must
be checked to ensure it meets the level required under the electrical safety guidelines from
DEWA.
3-
Residual current Device (RCD) must be fitted with 30mA trip in the electrical distribution board.
4-
Distribution boards must be locked shut and under no circumstances shall live conductors be
exposed where workers or others could accidentally come into contact with them.
5-
Clear warning signage must be displayed on all electrical installation and only competent
electricians are allowed access to the distribution boards.
Electrical Cables
1-
All electrical cables running from the main power supply must be mechanically protected. All
connections in cables are to be made by a competent electrician and with proprietary
connectors, under no circumstances are joints to be made using solely electrical tape.
2-
Electrical cable must not be spliced, kinked and lie on the floor without adequate protection. It
should be elevated above ground to prevent tripping hazard, damaged from traffic
movement and coming in contact with wet areas.
Electrical Connections
1-
All electrical connections are made using industrial plugs and sockets. These connections
should be either water proof or splash proof design. Under no circumstances are 2 domestic
pins or 3 domestic pins or sockets to be used.
2-
It is strictly prohibited for bare electrical cable ends to be pushed into electrical sockets in
order to make a circuit.
Electrical Tools
1-
All portable electrical tools shall be properly grounded or of the type of double insulation.
2-
Electrical tools shall be periodically inspected, PAT Tested, tagged clearly and recorded by
qualified competent person to ensure it is in good working condition.
3-
Defective tools shall be disconnected and tagged Do not operate.

Page 92 of 148
8.14
Control of Hazard Substance to Health (COSHH)

1-
A list or register of all materials kept in the unit that are hazardous to health is to be maintained
and a copy displayed on the unit notice board. Where material safety data sheets (MSDS) are
supplied with the materials, a copy of the MSDS must also be retained in the unit and be
readily available should an accident occur. The MSDS must be shown to the attending
paramedics or first aider.
2-
Tenants Fit-out contractors shall control exposure to hazardous substances to prevent ill health
and protect both employees and others who may be exposed by assessing risks, implement
measures needed to control exposure and establish good working practices.
3-
Risk to health from hazardous substances used should be assessed properly and adequate
measures should be implemented to prevent or control employees being exposed to
hazardous substances.
4-
Emergency plans and procedures should be in place to deal with accidents, incidents and
emergencies involving hazardous substances.
5-
All the employees should be properly informed, trained before using the substances hazardous
to health.
8.15

Suitable and sufficient safety precautions should be implemented when the Tenant Fitout
Contractor is required to work in any confined space such as raised floor voids, ceiling voids or
service risers in any part of the Retail Assets / Malls areas, public areas or areas shared with
Tenants.
Ladders:
1-
Work shall not be conducted from ladders. The only exception to the rule is if the work is of
short duration (minutes not hours), that the worker using the ladder has 3 points of contact at
all times and the ladder is secured or held by a helper.
2-
No self-made wooden ladders shall be used at any time.
3-
Before positioning the ladder, check if the surface is even.
4-
Do not place a ladder on top of another object i.e. Scaffolding.
5-
Ensure that there are no cracks or dentures on the rungs of the ladders.
6-
Make sure that any brace of the ladder is locked in place.
7-
Do not stand on the top step of your A-frame ladders. This can cause the ladder to wobble
and become unstable. Stand no higher than the second step off from the top.
8.16
First Aid Provision

1-
First Aiders shall be made available in the workplace to provide necessary first aid in case of
accidents as per Dubai Municipality regulation.
Page 93 of 148
Part-time first aider (performing other jobs

and permanently available in the
workplace)
Full time First aider
Less than 50 employees
N/A
50 to 250 employees
No of employees in the
workplace
More than 250 to 500

employees
More than 500 to 1000
employees
2-
In every project fit-out unit, there shall be a first-aid box or cupboard provided, maintained
and readily accessible during all working hours as per Dubai Municipality Technical Guideline
(DM-PH&SD-P4-TG17)
3-
Each first-aid box or cupboard should be placed in a clearly identified and readily accessible
location.
4-
Boxes and kits should be checked frequently to ensure they are fully stocked and all items are
in usable condition.
5-
Suitable and sufficient information signs should be placed at appropriate places on site to
identify the nearest access to first aid facility in case of an emergency.
8.17

1-
All fire exits will be suitably marked and kept free from obstruction.
2-
Smoking is not permitted inside the Mall / Retail Asset premises. No smoking signages shall be
put up to inform all of EM No-smoking policy within fit-out units, stores, etc.
3-
No flammable items i.e. fuel, paint, thinner etc. and combustible materials i.e. packing
materials, carton boxes etc. should not be stored in the unit.
4-
All firefighting equipment shall be kept unobstructed and clearly marked.
5-
Fit-out contractors must provide sufficient numbers of fire extinguishers and/or fire blankets for
their unit in all permanent facilities and temporary facilities. Each unit is to be provided with a
minimum of one set of fire extinguisher (DCP & CO2) and fire blanket by the Fit-outs
Contractor. Additional equipment will be required for larger units. Advice on the minimum
requirements can be obtained from EM HSE staff.
6-
Inspection of the fire extinguishers shall be carried out every 6 months by Approved DCD
service provider and valid inspection tags displayed on the extinguishers.
7-
Tenants Fit-out contractors are responsible for providing staff to conduct Fire Watches during
times when the Fire and Life Safety Systems have been deactivated due to Service provider /
Contractor work.
8-
All shop fitting works must be executed from within the Tenant retail unit behind a fully
protected one hour firerated temporary hoarding with no obstruction to escape routes and
EM firefighting equipment.
In the event the Fire and Life Safety Systems are triggered due to the work being conducted by
the Tenants Fit-out contractors or any of their sub- Contractor, they shall bear the costs of any
charges.
9-
8.18

Tenants Fit-out contractors will provide all PPE necessary for them to carry out their work. The
minimum level of personal protective equipment (PPE) for working inside EMG is:
Page 94 of 148
1-
Safety Helmet.
2-
Boots or shoes with toe protection. Trainers/sandals/casual shoes are not allowed.
3-
High visibility vests.
4-
Additional items like gloves, mask, eye protection, safety harness, etc shall be provided
depending on the nature of job and risk assessment.
8.19
Environment
Heat Stress
1-
Tenants Fit-out contractors should assess the risk of heat stress and implement the measures to
prevent heat stress at work. Workers must be made aware of how to work safely in heat, the
factors that can lead to heat stress, and how to reduce the risk of it occurring.
Welfare
1-
Tenants Fit-out contractors shall ensure suitable hygienic facilities for food & drinking water.
Food waste must be disposed immediately. Tenants Fit-out contractors are only allowed to use
designated toilets facilities.
Noise
1-
If Tenants Fit-out contractors is carrying out work that creates noise in excess of 80 db, he must
clearly identify a suitable ear protection zone. He must also supply suitable ear protection and
ensure that this is worn whenever a person enters any ear protection zone as per Local Order
no. 61/1999 chapter 7.
2-
Contractor must consider noise reduction in the site layout, planning and execution phases.
3-
Work that creates the most noise should be scheduled to minimize the impact on Malls
business.
4-
Construction materials shall be properly handled so that the minimum noise is generated.
5-
In noise sensitive areas acoustic treatment shall be provided to equipment and other noise
sources where practicable.
Housekeeping
1-
High standard of cleanliness, hygiene and housekeeping shall be maintained at all times.
Good housekeeping in the unit is essential for the safety of the workers and vital in ensuring
that their work locations are free from slip, trip and fall hazards created by poor material
storage. The work areas shall be kept clear of all discarded packaging and other materials
that constitute a fire hazard and waste material removed at the end of each shift on daily
basis.
Waste Disposal
12-
To enable efficient and controlled management of waste disposal, Rubbish and waste
products from the workplace shall be segregated and removed on a daily basis to the
designated waste areas.
It is strongly recommended that personnel handling any type of waste wear and adopt the
appropriate personal protective clothing and equipment.
Solid Waste
1-
Solid Waste is to be removed by the Fit-out Contractor from the fit-out site to the dedicated
waste skip(s) in a safe and organized manner. All solid waste is to be either safely bundled or
transported in a fit-for-purpose container. Materials that could create dust or other odour must
be sealed during transportation through the building to the dedicated waste disposal area.
Page 95 of 148
Liquid Waste
1-
Liquid waste includes all substances of a semi-fluid nature, including materials such as, but not
limited to, unset plaster and wall coatings. All liquid waste materials must be sealed in suitable
containers or protective wrapping by the Fit-out Contractor, to eliminate the risk of any spillage
during transportation through the building to the dedicated waste disposal area. Liquids that
contain any petroleum based products, including lubricants, should be regarded and treated
as Hazardous Waste.
Hazardous Waste
1-
Waste of a hazardous nature should be suitably containerized or wrapped separately and

clearly marked Hazardous Waste. In addition to obvious substances such as chemicals, paints
and adhesives
Illumination
1-
Any artificial lighting that is provided must be properly maintained and secured. Battery
backup for lighting shall be provided for fire escape route in case of power failure.
2-
Tenants Fit-out contractors shall ensure that sufficient task lighting of minimum illumination
levels of intensity of 50Lux is provided for general workplace.
8.20
EMG General Rules

1-
Tenants Fit-out contractors shall be required to smoke only at designated smoking areas. Use
of Alcohol and drugs are not allowed in Emaar Malls Premises.
2-
Contractor to ensure that materials are stored correctly and rubbish is not accumulated.
3-
Contractor should use the electric power from the fit-out unit. Taking power from the
common areas and water from the public toilets are strictly prohibited.
4-
Contractor should work inside their unit and the door should be closed at all times. The unit
must be locked end of the work shift.
5-
No worker is allowed to use the Mall toilets, loiter or sleep in the Mall or service corridors. They
should utilize the toilets in loading bays only.
6-
Spitting and Urinating is prohibited within Mall / Retail Buildings i.e. inside the fit-out units, back
of house, lifts, and staircase.
7-
Contractor shall not use the public lift to transport materials and No noisy work must be
carried out during trading hours.
8-
Contractor will ensure that no noisy and dusty work carry out during Mall trading hours or
restricted hours of the retail asset. No work which can or likely to cause fumes / smell in the
common area must not be carried out during Mall trading hours / restricted hours of the retail
asset.
9-
EMG common area flooring must be adequately protected during shifting and delivery of
materials. Only rubber wheel trolley allowed and carton rolls to be used for floor protection.
10- All fit-out contractors entering to the Mall / Retail asset must obtain EMG security pass and
display all times.
11- No one shall knowingly be permitted or required to work while his ability or alertness is so
impaired by fatigue, illness, temperature or other cause that might expose the individual or
others to injury. It is equally the responsibility of each employee to report to their supervisor if
they feel unable to continue work due to any of these conditions.
Page 96 of 148
8. 21
EMG HSE VIOLATION NOTICE

Introduction
1-
All approved Tenant fit-out contractor working in the fit-out units under the scope of EMG-RDT
premises will be issued with demerit points for breaches under the EMG-RDT Tenant manual /
HSE manual. The number of demerit points awarded depends on the severity of the
infringement.
2-
Each approved Tenant fit-out contractor in EMG retail fit-out works who received more than
24 demerit points within the project, they will receive a formal contract suspension letter from
the EMG-RDT.
Objective
1-
The demerit-point system encourages approved Tenant fit-out contractors to improve the
workplace health and safety and protects workers from accidents. Approved Tenant fit-out
contractor related offences will have demerit points recorded on their records.
2-
The primary purpose of such point system is to identify, deter, and penalize repeat offenders
of approved Tenant fit-out contractor.
How Points Are Determined

Severity
Scenarios
Demerit Points
First Stage No Demerit points issued Verbal
Warning can be given to rectify Violation
warning notice to be issued to rectify
Potential Harm
Harm
Severe Harm
Safety
Violations
Inspection
/
Second Stage
Demerit points will be issued depending on
the type and frequency of the violation.
Note: Refer to the Safety Violation Demerit
Point Notice
Stop Work (Partial)
Stop Work (Full)
10
Accident that
serious injuries
person
led to
to any
Dangerous Occurrences
Accident that resulted in

fatality.
24
Important: Regardless of the numbers of projects under the approved Tenant fit-out contractor, the
total demerit points remains at 24 only. The demerit point system is not based on per site but under
each approved Tenant fit-out contractor. i.e if approved Tenant fit-out contractor had 2 units, they will
not have total of 48 (24x2) demerit points, the approved Tenant fit-out contractor demerits points
remained at 24.
Formal Warning letter
1- The approved Tenant fit-out contractor who has received 18 demerit points or more will receive a
formal warning letter from EMG-RDT department. Continued accumulation of demerit points above
24 demerit points will result in more stringent action taken where approved Tenant fit-out
contractors will be suspended from further contract fit-out works in EMG premises for minimum of 6
months.
Page 97 of 148
Suspension
1- The approved Tenant fit-out contractors that have been issued more than 24 demerit points will be
informed by EMG-RDT department in writing. The approved Tenant fit-out contractors will be
suspended for any projects in EMG-RDT premises for minimum of 6 months. (Note: Suspended
approved Tenant fit-out contractors will not be allowed to even work as sub-contractor under
another approved Tenant fit-out contractor)
2- For suspended approved Tenant fit-out contractors, the demerit points for the violations are deleted
when 6 months have elapsed from the date of suspension. The violations remain part of the
approved Tenant fit-out contractors permanent record.
Appeal
1- In the event that a demerit point has been issued, the Approved Tenant fit-out contractor can
submit a formal appeal with EMG-RDT Department within 48hrs.
2- EM-RDT Department shall conduct a review of the facts to determine if errors were made and the
offending Approved Tenant fit-out contractor disciplinary action should be amended.
3- During an appeal, the offending approved Tenant fit-out contractor must provide fact-based
information to appeal demerit point notice that has issued.
4- In the event the appeal is approved, the offending Approved Tenant fit-out contractor demerit
points will be removed from the system, if not, the demerits points remain.
Completion of Project
1- Upon completion of the project, the accumulated demerit points will carried forward to the next
project. The same procedure is applied where, approved Tenant fit-out contractor accumulate
more than 24 demerit points, and suspension applies.
2- For example, if approved Tenant fit-out contractor accumulates 16 points for the current project,
the approved Tenant fit-out contractor has only 8 points for the next project. Upon accumulating
more than 8 points (above the total of 24 demerit points), approved Tenant fit-out contractor will be
issued with suspension for the minimum of 6 months.
Reduction of demerit points
1- Upon completion of the project, the accumulated demerit points will carried forward to the next
project. However, if the approved Tenant fit-out contractor can maintain ZERO demerit points for
the next project, the accumulated demerit points will be reduced 50% for the following project.
2- For example, if approved Tenant fit-out contractor accumulates 16 points for the current project,
the approved Tenant fit-out contractor has only 8 points for the next project. Upon ZERO demerit
points achieved for the next project, approved Tenant fit-out contractor will be rewarded with
reduction of 8 demerit points (50% of 16 points accumulated).
3- In the following project, the approved fit-out approved Tenant fit-out contractor start off 8 demerit
points.
Page 98 of 148
Page 99 of 148
9.0
9.0
9.1
9.2
9.3
9.4
9.5
9.6
Design Criteria
Submittal
Page 100 of 148
9.0
STORAGE WITHIN RETAIL UNITS

1-
The following guidelines shall be followed while designing & constructing storages within the
retail units. These shall be read in conjunction with the relevant codes issued by local
authorities on the material of construction and protection of the space. This is not intended to
be a definitive guideline but is advisory in nature.
2-
It is the responsibility of the Tenant and his designer to meet with the intent of this guideline and
satisfy the life safety requirements of EM and the local authorities. The Life safety system
requirements can change from time to time based upon introduction of new technologies and
based upon analysis of operational issues.
3-
The Tenant is expected to adhere to the guideline changes as & when they are issued.
4-
Dubai Civil Defense approval shall be obtained for all design proposals & the same shall be
subject to DCD inspection & certification upon completion prior to any beneficial use. The
following pages illustrate the requirements of EMG.
5-
The Tenant designer is advised to study them carefully & submit a proposal matching or better
than the requirement of the guideline. Please note that any kind of mezzanine floor within the
storage will not be acceptable.
6-
Specific requirements of UAE Fire & Life Safety Code of Practice, Chapter 9, Section 13 & 14
shall be met in full as a minimum basic requirement. The Tenants proposals shall be reviewed
on a case by case basis & approvals accorded accordingly.
9.1
Design Criteria
1-
All doors leading to storage areas are be 2-hour fire-rated and in accordance to Dubai Civil
Defense (DCD) and local Authorities requirements.
2-
All metal shelving and storage system are to be 2-hour fire-rated and in accordance to Dubai
Civil Defense (DCD) and local Authorities requirements. Also refer to Diagram 1.
3-
Mezzanine of any type is not allowed.
4-
No roller shutter & false ceiling.
5-
1.2metre (m) wide emergency escape routes are to be kept clear of any obstruction. Travel
distances to be in accordance with UAE Fire and Life Safety Code of practice 2011 CH 3 Table
3.6A. Travel distance is to be reviewed and approved by DCD.
6-
A clear radius of at least 1.5m must be maintained between door and shelving or storage
systems. The 1.5m radius is to be clearly marked red on floor.
7-
Any sub-division of storage unit will be subject to EM approval case by case basis. Only after
this, Tenant is to obtain DCD final approval.
Page 101 of 148
9.2

1-
There must be 1 portable fire extinguisher approved by DCD per 15-metre radius, properly
mounted 1.4m from finished floor level on wall and clearly visible.
2-
A No Smoking sign is to be mounted 1.4m from finished floor level and clearly visible.
3-
It is Tenants responsibility to maintain the usability of all fire-fighting equipment.
4-
The storage will not be allowed to open until all approvals from DCD, local Authorities and
EMG are obtained. Any change of use or any part is subject to EM & DCD approval.
5-
Shelving plan with travel distance is to be displayed on back of door.
6-
Requirement of UAE Fire & Life Safety Code of Practice shall be implemented
9.3
Electro Mechanical Systems (MEP)

1-
All elements and stored items must be 1m below sprinklers. These items must not affect the
coverage of sprinklers.
2-
Exit sign and emergency light with back-up pack must be installed.
3-
Tenant Variation Request (TVR) is to be raised for any use of power socket.
9.4
Submittal
1-
Layout plan, Elevations and sections including shelving and annotation of fire extinguisher.
2-
Reflected ceiling plan, including annotation of fire protection systems.
3-
DCD approval letter and approved stamped drawings for EMG record.
4-
Shelving and material specifications
5-
MEP plans, equipment schedule and load calculation Note: Tenants are liable to a substantial
fine from DCD, compensation to EMG and license termination from EMG should they violate
any fire & life safety regulations.
6-
EMG reserves the right to reject any proposal should it deem unsafe or do not meet safety
requirements.
9.5

1-
Fire sprinklers are meant to detect and suppress fires and increase the time available to exit a
building. Fire sprinklers are the most widely used aggressive form of fire protection. Fire sprinklers
are designed to provide full protection by overlapping the sprinkler heads radii of coverage.
This over lapping can be rendered ineffective, however, if materials are stacked so high that
they block the sprinklers effective range.
2-
The NFPA codes require that the shelves, furniture and stacked materials not exceed the
height of 18 inches (457 mm) below the sprinkler heads. The NFPA 13 standard for the
installation of sprinkler systems read in conjunction with the relevant sections of UAE Fire & Life
Safety Code of Practice shall be the governing standard for protection of storages & shelving.
3-
In rack sprinklers shall be considered, if the same is required by the above mentioned codes.
9.6

1-
The Tenant is expected to engage the services of DCD approved design & build contractor for
designing the fire protection elements of the storage space. Relevant applicable codes of UAE
life safety code have to be adhered to while designing the systems. DCD certification is a prerequisite prior to putting the storage spaces to beneficial use
Page 102 of 148
10.0 MEP SUBMISSIONS AND

INSTALLATIONS GUIDELINES
10.0
MEP SUBMISSIONS AND INSTALLATION GUIDE
10.1
10.2
10.3
10.4
10.4.1
10.4.2
10.4.3
10.4.4
10.4.5
10.5
10.6
10.6.1
10.6.2
10.6.3
10.6.4
10.6.5
10.6.6
10.6.7
10.6.8
10.6.9
10.6.10
10.6.11
10.6.12
10.6.13
10.6.14
10.6.15
10.6.16
10.6.17
10.6.18
10.6.19
10.6.20
10.6.21
10.7
MEP Introduction
MEP Standards
Ventilation & Air Conditioning
Plumbing & Drainage
Gas (LPG)
Air-Conditioning
Fresh Air Treatment
Kitchen Extract Treatment
Emergency Smoke Extract
Water Supply
Drainage
Fire Protection
Electrical Works
Lighting Installation Guidelines within Retail Units
Important Notes on Installation
List of Pre-Approved Lighting Products, Accessories & Transformers
Preferred Installation Details of Lighting Transformers.
Telephone System
Security Systems
Gas (LPG)
Gas Panel
Gas Installation
LPG Connections
Access Panels in Tenancies
MEP Data Sheet
Page 103 of 148
10.0
MEP SUBMISSION & INSTALLATION GUIDELINES
10.1
MEP Introduction
10.2
1-
The final character and ambience of the Mall / Centre / Project will depend considerably
upon the design of each Tenancy and the successful integration of these designs throughout
the Project. This MEP Fit-out Specification is provided to assist Tenants, Designers and Fit-out
Contractors in understanding their responsibilities, the criteria which must be met in the design
and fit-out of each individual retail Tenancy and to facilitate each Tenancy to achieve
completion on time.
2-
Section 13 is intended as a guide. It is imperative that all sections are read and understood by
the Tenant and their MEP contractor. This document should also be read in conjunction with
the Tenants Lease Agreement. In the event of any discrepancies between the terms and
conditions of this section and those of the Tenants Lease documentation, the Lease
Agreement shall take precedence over this document.
3-
Whilst every reasonable care has been taken in providing the information contained within
section 13, this information may be subject to change. The Landlord and / or his appointed
TC/PM reserves the right to make changes to the document without prior notice.
4-
In addition, the Landlord or its representatives cannot be held responsible for any inaccuracies
and Tenants are advised to take their own precautionary measures and to exercise all
reasonable care and due diligence in their shop design and fit-out.
MEP Standards
The latest versions of the following standards shall govern the basis of design, installation,
validation & maintenance of the various MEP systems:
NFPA 10 Standard for Portable Fire Extinguisher

NFPA 13 Standard for the Installation of Sprinkler Systems
NFPA 14 Standard for the Installation of Standpipe and Hose Systems
NFPA 54 National Fuel Gas Code
NFPA 58 Standard for the Storage and Handling of LPG
NFPA 70 National Electrical Code
NFPA 72 The National Fire Alarm Code, Latest Edition
NFPA 72 Standard for the Installation, Maintenance and Use of Protective Signaling
Systems
NFPA 101 Life Safety Code
NFPA 2001 Standard on Clean Agent Fire Extinguishing Systems
ASTA Association of Short-circuit Testing Authorities
ASTM American Society for Testing Materials
ANSI American National Standards Institute
ASHRAE American Society of Heating Refrigerating and Air-conditioning Engineers
AWWA American Water Works Association
ASTA Association of Short-circuit Testing Authorities
UL Underwriters Laboratories Inc.
FM Factory Manual
IBC International Building Code 2000
IFC International Fire Code 2000
ETL Electrical Testing Laboratories
NEC National Electrical Code
IEC International Electro technical Committee
IES Illuminating Engineering Society
IP Index of Protection
IPCEA International Power Cable Engineers Association
NEMA National Electrical Manufacturers Association (USA)
CISPI Cast Iron Soil Pipe Institute
BS8301Code of Practice for Building Drainage
Uniform Plumbing Code for Plumbing Installation
AMCA Air Movement & Control Association
SMACNA Sheet Metal and Air- conditioning Contractors National Association
HVCA-DW standards for kitchen ventilation systems
ARI American Refrigeration Institute
Page 104 of 148
10.3
AMCA Air Movement and Control Association, Inc.

All British Standards as stipulated in the DEWA Regulations, For Electrical Installation, Latest
Edition
UAE Fire & Life Safety Code of Practice.
UAE Statutory Authorities Requirements like DED, DCD, DEWA, DM ETC

1-
The Tenant MEP designer is expected to take into account the deliverables detailed in
section of the manual and ensured that the intent & content of the same is met in
Notwithstanding the approvals accorded by the Landlords engineering team, the
responsibility for ensuring proper functioning & adherence to the standards shall rest with
Tenant as he carries the design & build responsibility.
2-
An approval or otherwise by the Landlords engineering team does not relieve the Tenant of
his responsibility of delivering a safe, code complying & efficiently functional MEP system within
his retail unit.
10.4
this
full.
full
the

1-
The MEP system designs are expected to be submitted in full packages, at least complete
trade-wise. Partial submissions may either be returned un-reviewed or unapproved. Any delay
to shop fit-out due to this would be to Tenants account.
2-
The Tenant contractor shall not carry out any installation works without obtaining approvals for
design drawings. Such unapproved works will risk rejection & removal. Any submission to local
authorities viz. DEWA, DCD, DM etc. shall be made only after obtaining approval from RDTs
technical team.
3-
The drawing submissions are expected to be in A3 size sheets, legible and properly labelled/
tagged. Supporting technical documents & data sheets shall form part of submission. Samples
shall be submitted as & when requested. Avoid attaching copies of catalogues of preapproved makes of equipment.
10.4.1

The submissions shall comprise of the following as a minimum:
1-
Heat load calculations in DM format or using carrier E20 software.
2-
Stamped FCU/AHU/ FAHU selection data sheets, as issued by the manufacturer/ local agent.
3-
Air-Conditioning Layout, indicating the FCUs, Ducts, CHW pipework, Condensate drain
Pipework properly labelled & dimensioned and matching the scale of the drawing.
4-
General Arrangement drawing indicating the FCU/ AHU installation details, access platform
details, Diffuser schedule, Equipment schedule properly tagged & with all relevant details,
CHW pipe connection details etc.
5-
Kitchen extract duct & Ecology layout, including cleaning access points, wherever applicable.
6-
Fresh air / Make-up air layout, wherever applicable.
7-
Stamped data sheets for all components of complete kitchen extract treatment systems from
the manufacturer/ local agent, wherever applicable.
8-
Stamped & well engineered drawings for Extract Hoods, wherever applicable, including the
details of kitchen equipment that the hoods are expected to serve.
9-
Any other project specific equipment/ layout.
Page 105 of 148
10.4.2
Plumbing & Drainage

The submissions shall comprise of the following as a minimum:
1-
Domestic Water Supply layout showing the complete pipe routing duly labelled & dimensioned
including the hammer arrestors, water heaters & other appurtenances.
2-
Drainage layout indicating the pipe routing, sizes, direction of flow & slope. Location of grease
trap and rodding access points are to be clearly indicated for F&Bs
3-
Catalogue copies of Water heater, Grease trap etc.
4-
Sectional detailed drawing showing installation arrangement.
10.4.3

The submissions shall comprise of the following as a minimum (Drawings to be prepared by
DCD approved contractor):
1-
Sprinkler pipe network showing the sprinkler distribution including the pipe sizes, sprinkler
spacing and duly coordinated with RCP. The pipework & sprinklers shall be designed as per
NFPA 13 & UAE Codes.
2-
Sectional drawings showing the sprinkler details in areas having multiple levels of false ceiling.
3-
The drawings shall indicate Fire extinguishers {for All Units} & Fire Blanket (For F&B Units)
4-
Fire Alarm drawing showing the various devices like Smoke Detectors, heat detectors,
speakers, strobe lights, sounders, BGUs, FACP and the various interfaces and the wiring loop.
5-
Location of DCD 24 x 7 Panel & FACP to be clearly indicated.
6-
Detectors located within ceiling void is also to be shown and marked as such.
7-
Kitchen Hood Fire Suppression system layout & details(Ansul) For F&B
8-
Code complying fire suppression systems for electrical and server rooms.
9-
Emergency & Exit lights network.
10.4.4

DEWA approved contractor):
1-
Load Schedule in DEWA approved format. Loads in RYB shall be balanced.
2-
Equipment catalogues (Kitchen equipment details in case of F&B) with model numbers &
electrical characteristics highlighted (Voltage/ Wattage/ Frequency/Phase).
3-
Lighting catalogue indicating the wattage & types of light fixtures including transformer details.
4-
Power layout with all circuit references & devices with proper legend.
5-
Lighting layout with all circuit referencing & with proper legend.
6-
Telephone layout.
10.4.5
Gas (LPG)
DCD approved contractor):
1-
Gas layout showing the pipe routing with size & distribution for the gas equipment including the
location of the Gas detector and Gas panel.
Page 106 of 148
210.5
Schematic diagram for the components of the gas panel and piping.
1-
The type and specification of various MEP materials used in the fit-out in EM is expected to
match or exceed the specification of similar services installed by the Landlord within the
project.
2-
The Tenant contractor is expected to maintain a high quality of workmanship so that the
resultant installation is safe, freely maintainable and meets the HSE requirements.
3-
Installations not meeting the base-build specs or without safe maintenance access or of poor
quality or not as per approved details will not be accepted and as such any delay to unit
opening will be to the account of the entering Tenants.
4-
In case of any query, the Tenant/ his contractor is requested to get in touch with his TC/PM for
clarification at an early stage.
10.6

1-
10.6.1
The Tenant contractor is expected to follow highest standards of installation practice within his
fit-out. The items of work detailed below is to assist the contractor to maintain high standards
and standardize the installations. The Tenant contractor is expected to adhere to these
guidelines as a minimum.
Air-Conditioning
1-
FCUs/ AHUs/ FAHUs that are required by the Tenant to suit their design shall be provided by the
Tenant at their cost.
2-
The FCUs shall be sourced out from one of the following pre-approved makes only:
3-
The FCU shall be selected based on the following criteria:
4-
Carrier
Mekar
Sinko
Supply & Return Chilled Water temperature for the project as noted in the LODs.
Unit to be selected at Medium speed & with a coil face velocity of 2.5 m/s max.
Coil working pressure - 10 bars minimum and Water pressure drop - 45 kPa maximum.
Fan and motor speed shall not exceed 1,450 rpm.
ESP is to be calculated & maintained at a minimum of 75 Pa.
Water coil shall be provided with the following:
Vent
PICV Pressure Independent Control Valves.
FCU/ AHU shall be ceiling suspended. Sufficient acoustic treatments shall be provided to
maintain a maximum of NC 40 Noise Criteria within the Tenant and public spaces. All
support facilities shall be of galvanized steel and provided by the Tenant. Proper vibration
isolation facilities shall also be provided to avoid transmission of vibration. Tenant shall
comply with the structural requirements mentioned elsewhere in this document.
AC units shall be connected to the Landlords base building Chilled Water system with
properly sized insulated Chilled Water piping.
The air distribution system comprising ductwork, dampers, grilles etc. within the tenancy,
are to be carried out by the Tenant at his cost. Pre-Insulated ductwork (Polyurethane only.
No PIR) is to be used for constructing ductwork. All outlets shall have volume control
dampers. Initial 3m of supply air duct shall be acoustically lined. Usage of flexible duct shall
be limited to 1m length.
The condensate drain network, connecting the Tenant supplied equipment shall be
connected to the base-build condensate drain stub out. In case of level difference, the
drain shall be pumped to meet the stub-out. The drain pump is to be interfaced with FCU.
Page 107 of 148
5-
The thermostats shall be suitably located, so as to measure the space temperature without
the influence of supply air draft. A Return air sensing type thermostat is preferable.
The Landlords Building Management System (BMS), in some projects, may remotely control
the operation timings of the retail air conditioning. The Tenant shall provide the necessary
control interfaces.
The FCUs/ AHUs and other Tenant installed over ceiling equipment & Landlord stub-outs
shall be provided with properly designed maintenance platform constructed out of noncombustible material.
Refer to the following illustration regarding the coil connection details and comply.
Pressure Independent Control Valves (PICV):
PICVs shall be complete with fully modulating actuator, test points and shall have
replaceable cartridges with flow rates determined at the factory/ at site which shall be
maintained within 7%. The cartridge shall be removable from the body to provide access
for change, inspection and cleaning without removing the body from the pipeline. If the
unit is not isolated during system flushing, the flow cartridge shall be removed and a blank
flushing cap to be fitted.
The PICVs shall be able to handle a minimum differential pressure of 4 bar and a static
pressure of 25 bar. The PICVs shall be operational with a minimum differential pressure of
30kPa, and be able to cope with pressures up to 400kPa without losing authority. Actuators
shall be 0-10V DC of full modulation controls.
For fan coil units a combination of automatic balancing valve with full stroke modulating
control (that guarantees 100 % authority) shall be used for high precision temperature
control.
Commissioning of the Pressure Independent Control Valves shall be based on the landlord
approved flow rate provided by the supplier, dependent on the valve dial positions. Total
flow rate will need to be measured at the entry to the shop to confirm that the full flow
rates are limited to the design flow.
The Pre-Approved makes of PIVC are : Frese, Ballorex, Flowcon, TA Hydronics or Danfoss
The completed Chilled Water network shall be pressure tested to a standing pressure of 16
bar for 24 hours.
Tenant shall further ensure that their Chilled Water system is completely flushed with chemicals
in order that the levels of suspended solids and chemical levels comply with the control levels
Page 108 of 148
mentioned below: (The make of chemicals used shall be same as those used for treating the
base build system)
Control levels
10.6.2
Na-Nitrate levels
(ppm)
Total Iron (ppm)
Suspended Solids
(ppm)
pH Level
800 - 1000
< 0.1
< 20
8.5 - 10
Fresh Air Treatment
1-
The FAHU, installed by the Tenant in the F&B outlets to condition the ambient make-up air,
shall be ceiling mounted with vibration isolators and comply to the intent of the base build
design specification, shall be procured with a washable pre-filter and a bag filter.
2-
The FAHU shall be selected to deliver conditioned air at supply temperature of 25C (DBT) and
a relative humidity not exceeding 60%, into the kitchen.
3-
The FAHU shall be of modular & double skin construction having thermal bridge of highest
standards, to prevent condensation on casing. The acoustic properties shall maintain the
breakout noise within the specified levels. The drain pans shall be factory insulated.
4-
The fans shall be centrifugal, belt driven SISW/DIDW depending on the duty requirements.
Outlet velocity shall not exceed 9.5 m/s. The motors shall be sized for 10% more than LLHP of
the impeller as a minimum & shall be TEFC with min. IP55 protection & of class F insulation.
5-
Fans shall be housed on anti-vibration mounts. The fan out lets are to be connected to casing
with the help of fire retardant fabric acting as flexible connection for anti-vibration tested to
UL-214 and confirming to NFPA 90A and NFPA 90B.
6-
Marine inspection Lights shall be provided in Fan section, Coil section and Filter section. The
face velocity across the cooling restricted to 2.30 to 2.35 m/s. Chilled coil pressure drop in liquid
shall be restricted 25kpa.
7-
Moisture Eliminators shall be installed for all Fresh Air handling Units. Safety devices shall be
incorporated as per manufacturers standards. Belt drive shall have guards in place.
8-
The Tenant shall note that all ceiling-mounted air-handling units and primary air-handling units
shall be fixed to the structural beams and at approved slab locations.
9-
No fixing of air- handling units / primary air-handling units and M&E equipment to the slabs is
permitted without the written approval of the Landlords Engineer.
10- The Tenant shall provide, at his cost, a structural opinion from the EM approved structural
engineer, certifying the proposed supporting structure of Tenants installation. The imposed
loadings of the equipment shall be provided by the Tenant.
10.6.3
Kitchen Extract Treatment
1-
The entire kitchen extract ventilation and treatment system shall be engineered by a capable
designer/ vendor who shall hold complete responsibility for proper functioning of the same.
2-
The deliverable being a kitchen free of smoke/grease and complete elimination of Grease,
Smoke and odour from the extract air prior to discharge into the base build ductwork.
3-
The following shall be considered while designing an effective kitchen ventilation & treatment
system:
a.
Kitchen equipment layout shall be issued to the hood vendor to size up the hoods and this
shall be the basis of design.
Page 109 of 148
b.
The hoods shall be of double skin constructions & shall be designed and installed in
accordance with the applicable NFPA, ASHRAE and HVCA standard DW171 codes. Where
the codes conflict, the higher specification will apply
c.
The pre-approved hood makes are Cantech (UK), Halton (UK) and Vianen (Netherland).
Locally fabricated hoods are not acceptable except for use on dishwashers.
d.
Hoods shall include stainless steel Cyclonic / high performance baffle type grease filter
(Primary and secondary filters are mandatory) and shall be UL/ ULC classified. The hood
shall have adequate length & width to overhang the cooking appliance.
Hoods installed over Charcoal/ BBQ oven shall be of cold water mist + hot water wash
type. They shall also have UL classified spark arrestors.
e.
f.
The engineered drawings from hood manufacturer shall have the kitchen appliances and
the extract/ make-up listed against the hoods.
g.
The extract treatment system shall cater for complete removal of Grease, Smoke & Odour
from the extracted air.
h.
Electrostatic precipitators shall be used for particulate control. A low air velocity shall be
maintained for an increased capture efficiency. The makes of ESPs pre-approved are
Purified Air (UK), Sirius (UK), Trion(USA).
i.
Multi-pass ESPs shall be installed in case of extract from Charcoal/ Wood/ BBQ oven.
j.
UV Light banks shall be used for Grease/ Odour control. These UV lights are to be part of
the hoods.
k.
Particulate filters shall be used to capture residual particles after the ESP. The Particulate
filters, Carbon filters & Fan shall preferably be housed in modular air handlers.
l.
Carbon filters shall be used for secondary odour control
m. Bio-oxygen odour control system shall be used for elimination of odour for F&B units
located in SAB, residential buildings and community centers.
n.
The extract fans shall be centrifugal, backward curved SISW/DIDW fan suitable for kitchen
extract duty. Motors to be out of air stream. The fans should be selected for a minimum ESP
of 1000 Pa.
o.
If the concept has a pizza/bread oven, then the extract shall be connected to an air
washer/ wet scrubber for bringing down the temperature prior to linking into the ventilation
ducts. The pre-approved makes are Aquafil (Spain TSSC), Smoki (Italy Sofia
Refrigeration) and IDRO (Italy Morello Forni)
p.
The Tenant contractor is expected to submit a comprehensive package comprising details

of hoods and all the equipment associated with the extract treatment system. Avoid
submitting catalogue copies of pre-approved equipment.
q.
The responsibility for proper performance and complete Grease, Smoke & Odour shall rest
with the Tenant.
r.
The Tenant shall further engage the services of EM-HFM-F&B team and enter into an annual
maintenance contract.
s.
Kitchen extract ductwork intended to be installed between the UV-C exhaust hoods
and the extract duct stub installed by the land lord shall match base build design
specifications or shall, as a minimum, confirm to the requirements of DW144 and be
constructed from
either 1.2mm stainless steel or 1.6mm zintec, be of fully welded
construction with welded angle iron flanges and full faced gaskets.
t.
Duct gaskets shall be nonporous, impervious to grease and cooking oils and capable of
withstanding temperatures of 1200 C.
Page 110 of 148
u.
Mild steel ductwork, if used, shall also be of at least 2.0 mm thickness and be of welded
construction and shall be painted externally with two coats of protective paint before
installation. The duct shall be fire rated. The insulation shall be with high density mineral
wool of at least 50 mm thickness.
v.
Maintenance access doors shall be provided along the kitchen extract ducts at every
change of direction to aid maintenance.
w. All flexible connections, gaskets used shall be fire proof and suitable for working in greasy &
hot environment.
x.
10.6.4
110.6.5
The completed system shall be completed & balanced by the system vendor.
Emergency Smoke Extract

This is applicable only for units with a floor area greater than 1000 sqm. Refer to your PM/TC in
case your unit falls under this category.
Water Supply
1-
The Tenant contractor executing this work is expected to be conversant with local DEWA & DM
requirements and also international installation standards.
2-
The Tenant shall carry out all water supply services within the leased premises inclusive of but
not limited to:
10.6.6
a.
Hot and cold water reticulation serving all fixtures.
b.
Pipework material shall be PPR. PEX piping for vertical drops with manifold connection is
acceptable.
c.
All outlets shall have an angle valve.
d.
Installation of Hammer arrestors.
e.
Tenants intending to install domestic water heaters inside their outlets shall install an
inlet unit integral with drain, pressure relief valve and non-return valve. The valve shall
carry ANSI/EN standards and shall be connected to the nearest floor drain.
f.
Tenant shall apply directly to DEWA and pay all charges for water supply required and submeters.
g.
Sub-meter shall be
DEWA.
h.
All faucets & taps of the automatic, pressed or manual type in Tenancies shall be of the
low flow type and be installed with flow reducers. All water closets installed in Tenancies
shall have either a dual flush system with a normal flush tank or a low volume flush tank
utilizing no more than a max of 1.6 gallons of water per flushing cycle.
i.
All water supply installations shall be hydraulically pressure tested to a pressure of not less
than 10 bar for 24 hours.
installed
at
Landlords designated location and as approved by
Drainage
1-
The Tenant contractor executing this work is expected to be conversant with local DEWA & DM
requirements and also international installation standards.
2-
The Tenant shall carry out all drainage services within the leased premises inclusive of but not
limited to:
a.
Installation of all drainage pipework & related appurtenances within the retail unit.
b.
Installation of sinks, basins & fixtures and connecting the same to the drainage network.
Page 111 of 148
10.6.7
c.
All necessary venting of drainage equipment.
d.
The kitchen waste pipework shall be out of HDPE fusion welded.
e.
Tenant shall obtain approval for his drain scheme from Dubai Municipality- Food Control
dept. prior to start of works.
f.
Final connection with the Landlord stub-out shall be with a proper fitting and using floor
trap cover.
g.
Unused stub-outs shall be properly capped off with purpose made covers prior to
screeding.
h.
Tenant must install portable under counter grease trap units for all kitchen equipment/ sink
outlets emanating greasy waste. The drain from such outlets shall be routed through the
grease traps prior to connecting to the floor trap. The pre-approved makes of grease traps
are Aluline and Serkel. The product should have DM certification.
i.
The Landlord supplied drain outlets are for normal / kitchen waste only. Should the Tenant
require to discharge chemical laced waste viz. photo lab, salons etc. then pre-treatment &
holding tank will have to be provided by the Tenant.
j.
Units like coffee shops, hair cutting salons shall install purpose made strainers in their drain
fixtures prior to connecting to Landlord stub-out.
k.
The installation shall be adequately gravity tested & flow tested prior to putting into use.
Fire Protection
1-
The Tenant contractor executing this work is expected to be approved by Dubai Civil Defense:
2-
Sprinklers intended to be within the Tenant false ceiling space will be provided by the Landlord.
Tenant shall be responsible for the additional sprinklers below the false ceiling connected to
Landlord provided stub-out. In case Landlord stub-out does not exist in the unit the same can
be provided against a TVR. The tenant shall provide a maintenance platform for easy access
of the stub-out.
3-
Where necessary, in order to meet Civil Defense requirements, the Tenant should, at their own
cost, provide the following within their Tenancy area:
a.
Approved type of portable extinguishers. (K Class in Kitchens)
b.
Approved type of gas fire suppression and wet chemical fire suppression system for kitchen
facilities. Pre-approved make is Ansul. Explained in more detail in next section.
c.
Fire blankets in Kitchens.
d.
For F&B units, upright sprinklers shall be installed by the Tenant, located over the run of the
kitchen extract duct. This shall be derived from the Tenant pipework linked to the Tenant
installed fire protection network.
e.
Special fire protection system for the Tenants operation, as required. Viz. FM200, Inergent
gas.
f.
The piping systems for the sprinkler pipe installation shall be hydraulically calculated by the
Contractor and submitted for Landlords approval, before installation on site.
g.
Work can commence on site only upon obtaining approval from Dubai Civil Defense for
the sprinkler layout.
h.
The following conditions would affect the sprinkler spray pattern. The Tenants contractor
shall take these into cognizance while undertaking the works. These may not appear on
the approved drawings. It is the Tenants responsibility to ensure that life safety
considerations are not compromised:
Page 112 of 148
i.
Minor partitions with less than 600mm clearance from the underside of ceiling to top of
partition e.g. change rooms etc.
j.
Sprinkler heads are not to be less than 500mm from walls.
k.
Sprinkler heads shall be approved exposed quick response exposed pendant type.
l.
Full height walls will cause the need for additional sprinkler heads, unless installed halfway
between a row of heads.
m. Bulkheads and ducts more than 800mm in width for rectangular ducts and 1000mm in
diameter for circular ducts may require sprinklers below.
n. Signs, beams, trusses and suspended fabrics below ceilings may interrupt sprinkler spray
patterns and would require additional heads.
o.
Cold rooms and freezers will require sprinklers above them.
p.
Floodlights should not be located adjacent to sprinkler heads (heat generated

may activate heads).
q.
Totally enclosed display windows require protection (except jeweler's shops).
r.
Projection of glass windows (e.g. bay windows) beyond their original Lease Line may
require additional sprinklers.
s.
Ornamental finishes shall not be applied to sprinklers by anyone other than the
sprinkler manufacturer, and only sprinklers with standard finishes shall be used. Sprinklers
painted during fit- out will be considered inoperable and will require replacing, at the
Tenants expense, with new listed sprinklers of the same characteristics, including orifice
size, thermal response and water distribution in order to comply with the relevant fire
protection codes and standards.
t.
The Tenant shall install, at his cost, an independent Fire Alarm System details of which are
elaborated in the relevant section of this document.
u.
Other requirements due to internal design; as stipulated by Local Civil Defense

Department regulations and NFPA.
4-
The Tenant shall enter into an annual maintenance contract with a DCD approved
maintenance company for the maintenance of the life safety systems within the retail unit. This
maintenance contract has to be attested by DCD. A copy shall be issued to EM for records
and this is a pre-requisite for opening.
5-
All Tenant installations shall strictly conform to the standards of NFPA 10, NFPA 13 and NFPA 14
for the installation of portable extinguishers, sprinklers, hose streams and fire hoses.
10.6.8
1-

a.
The system shall be an automatic fire suppression system using wet chemical agent for
grease related fires.
b.
The system shall be capable of suppressing fires in the following areas associated with
cooking equipment: ventilating equipment incl. hoods, ducts, plenums and filters; fryers;
griddles and range tops; upright, natural charcoal or chain type broilers etc.
c.
The system shall be the pre-engineered type having minimum and maximum guidelines
established by the manufacturer and listed by Underwriters Laboratories Inc., (UL). The
pre-approved make is Ansul.
Page 113 of 148
10.6.9
1-
d.
All hoods installed by the Tenant within his retail unit shall be covered by this system with
the exception of condensate hood for dish washers. This system shall cover coal
preparation hood for sisha areas as well, if permitted in your retail unit.
e.
The discharge nozzles shall be installed as a minimum for plenum behind baffle filters,
extract spigot and appliances. The entire system shall be interfaced with the fire alarm
system.

a.
The Tenant / Tenant Contractor is expected to engage the services of EM Service providers
of life safety systems for any works on devices connected to Mall fire alarm loop.
b.
The Smoke Detectors provided by the Landlord within the leased spaces are connected to
the Mall Main Fire Alarm loop. These existing Smoke Detectors have to be fixed on to the
soffit slab by the Tenant. Extra lengths of wire is provided for each detector to enable the
Tenant to locate the detectors in such a way that facilitates clear maintenance access
through access doors in false ceiling and is away from obstructions due to Tenant services.
c.
These detectors are intended for ceiling void / concealed space fire detection. If such
extra wires are not available, then the Tenant, at his cost, shall relocate the detectors so
that maintenance access is ensured.
d.
Over and above the void Smoke Detectors mentioned above, the tenancy is also
provided with Fire Alarm Interface Module(s). These devices are connected to the base
build fire alarm system. The quantities of these modules depend on the size and type of
tenancy unit. The Tenant contractor shall survey & assess the availability.
e.
The Fire Alarm Interface Module(s) are intended for interfacing the Tenant supplied Fire
Alarm Control Panel (FACP), LPG system (for F&B Units), Kitchen hood wet chemical fire
suppression system (for F&B Units), BGM System etc. to the Mall Main Fire Alarm System.
f.
The Tenant is advised to get acquainted with these sensitive devices and seek guidance of
the TC/PM in case of any queries in this regard. An incorrect usage of these devices can
compromise the Mall Main Fire Alarm System and as such the Tenant shall be held fully
responsible for any consequential damages due to the same.
g.
The Tenant shall provide, at his cost, an independent and self-contained addressable Fire
Alarm Control Panel (FACP)l along with detectors and devices comprising Smoke
Detectors, heat detectors, break glass unit, hooters, sounders, flashers etc. as needed for
fire detection within the tenancy unit as per NFPA guidelines and in compliance to local
civil defence requirements. All installed Break glass units shall be provided with an
approved safety cover at tenant cost. The approved make is STI call point stopper with
sounder.
h.
The Tenant FACP shall be of make pre-approved for use in EM and shall be compatible to
and interfaced with Mall Main Fire Alarm System. Alarms and fault signal shall be
communicated to the Mall Main FACP through the Fire Alarm Interface Module provided
in the Tenant unit.
i.
Tenant shall be responsible for the design and installation of new smoke detection and
control system within their tenancy space to meet the local authority requirements,
Landlord's fire safety design and interfacing the same with the Mall Main Fire Alarm system.
Tenant shall obtain DCD approval for his Fire Alarm Scheme prior to commencing works on
site.
j.
For a Tenant unit larger than 1000 sqm, a dedicated smoke exhaust is required in
compliance with NFPA guidelines. If your unit falls under this category, please seek
guidance of the TC/PM in this regard.
k.
The Tenant shall subscribe to the Dubai Civil Defence's 24x7 GPRS monitoring system and
shall fully meet the statutory authority requirements for procuring & installing the required
monitoring panels from DCD and pay any fees demanded by DCD.
Page 114 of 148
l.
The DCD rules in force at the time of fit-out / introduced later shall be deemed an
obligation of the Tenant to meet.
m. In general, the Tenant supplied life safety provisions shall meet the Mall fire alarm and
smoke control strategy. The system shall also adhere to NFPA guidelines and meet local
Civil Defence requirements.
2-
3-
4-
As a Cause & Effect, In the event of an activation of Tenant FA system, the following is
expected to follow on automatically, wherever applicable:
a.
Transmission of alarm to Mall main panel through Interface module
b.
Transmission of alarm to DCD via the 24x7 system
c.
Shutdown of all FCUs
d.
Shutdown of all AHU/FAHUs
e.
Shutdown of Kitchen Extract Fans unless designed for fire duty.
f.
Discharge of Fire suppression system (If fire within the space covered by kitchen hood)
g.
Shutdown of LPG, by the units solenoid valve. (F&B)
h.
Shutdown of electrically driven kitchen appliances. Equipment
i.
Any other action specifically required by the relevant codes or unique to the retail unit.
j.
The complete system shall be designed and installed by local civil defence approved
designer/ contractor and the drawings and works must be approved by Dubai Civil
Defence.
On completion of works, the Tenant shall issue to the Landlord Testing & Commissioning reports
and test sheets duly witnessed and signed off by 3rd party witnessing agency for the following
as a minimum:
a.
Active Status of Smoke Detectors and continuity of the Main FA Loop.
b.
Fault Free functioning of Tenant FACP and its interface to Mall Main System
c.
LPG Interfacing (For F&B Units)
d.
Hood Fire Suppression System (For F&B Units)
e.
Smoke Extract System (For Anchor Units)
f.
Roller Shutter, Smoke Curtains (For Anchor Units)
g.
Voice Evacuation System (For Anchor Units)
h.
Demonstrate that void detectors can be maintained through access hatches.
i.
Tenant Cause & Effect.
FACP Contact Detail

The tenant is advised to contact his Tenant Coordinator / Project Manager and obtain the
contact details of the authorized service provider of Life Safety Systems for the Project.
10.6.10 Electrical Works

1-
The electrical works shall be executed by a DEWA approved contractor.

Page 115 of 148
2-
The Tenant shall comply with all relevant authority requirements in the installation of all
electrical works necessary for a complete electrical distribution system within the Tenancy,
inclusive of but not limited to:
Distribution Board
Transformers For equipment & Lighting
Concealed conduit
Temporary power for shop fit-out
Electrical Water Heater
Power outlets
Switches
Light fittings
Refrigeration & Kitchen equipment
Shop front signage
3-
The Tenant has to obtain approval from DEWA for his scheme of electrical works prior to
commencement of installation.
4-
It is the responsibility of the Tenant to ensure that the installation of all electrical fittings and
wiring is performed by a qualified and DEWA approved Electrical Contractor and compliant
with all relevant Authority requirements.
5-
The Tenant shall provide distribution board(s), wiring circuits, lighting, power points, etc. to
suit their layout and needs.
6-
All electrical distribution by the Tenant shall be concealed neatly or within skirting ducts. No
exposed conduits will be allowed.
7-
Tenant is to provide a 450 x 450mm access panel for isolators & transformers.
8-
The Tenant shall arrange circuits, during commissioning, such that the load on all sub- mains
and mains is evenly balanced over the three phases, and record the final arrangement on As
Built drawings and circuit schedules.
9-
The distribution board shall be installed as per DEWA standards. All Tenant installed metal
elements shall be electro-bonded and earthed.
10- The Tenants having equipment/ switchgear generating harmonics, must install active and
passive filters in the electrical system near the DB to limit harmonics in all levels.
11- The release of power supply will not be permitted until the Tenant has specifically tested and
certified that the entire electrical installation load does not produce electrical harmonics
beyond that permitted by regulations.
12- The efficiency of energy for general lighting must achieve a minimum of T5 Standard.
13- All materials, installation and workmanship shall be to Landlords approval.
14- Upon completion of electrical installation and upon satisfactory inspection and completion of
electrical cold & live tests (described in more detail in the T&C section) the Tenant shall request
permanent energizing of their retail unit. The power consumed by the Tenant shall be metered
and charged by EM/ DEWA. (refer to your Project Manager/ Tenant Coordinator)
15- Review & approval of Tenants lighting system by RDT-MEP is done only for electrical
characteristics. The Tenant, prior to procurement & installation of light fixtures, shall obtain
approval from RDT-Architecture the aesthetics, colour rendering & lux levels of their lighting
proposal.
16- The Tenant is expected to engage the services of a professional lighting engineer to propose
their lighting scheme for RDT-Architectural approval.
17- Neon signage on shop fronts and neon installations within the Tenancy will not be approved.
Page 116 of 148
18- The use of low voltage track lighting, recessed spotlighting and designer light fittings and LED
lighting is encouraged. Track lighting within shop windows must not extend into the glass line
without the prior approval of the EM-RDT.
19- Surface mounted fluorescent and bare tube fittings will not be approved in any part of the
customer areas. Low glare diffusers/ parabolic reflectors are recommended (not egg crate
type). Exposed or colored bulbs are not permitted. Final say on this shall rest with RDTArchitecture.
20- All display windows must have lighting that is controlled to provide glare free illumination at the
shop front line. Light sources shall not be visible from the common areas of the Mall.
21- All display spot lights installed in the tenancies shall be of recessed low voltage type with a
remote mounted 12V transformer. (Refer to relevant sections of this manual regarding the preapproved makes of transformer and the recommended installation arrangement) Spot lights
shall be procured with a heat sink body and installed with 12V/50W dichroic lamps.
22- All emergency lighting within the Tenancy space shall be by the Tenant and duly approved by
DCD.
23- Tenant shall provide a digital 24x7 hour time switch for control of shop front lighting, display
cases and signage (External signage should have a dedicated digital timer) to operate during
the Mall operating hours.
24- All Tenants shall use Compact Fluorescent Lamps (CFL) or LED Lamps. Incandescent lamps shall
not be used in any Tenancy. Halogen lamps, if used, shall be installed only with dimming
systems.
25- Tenants shall use energy efficient metal halide lamps and linear or circular systems. All ballasts
used along with lighting fixtures shall be of electronic type and out of the pre-approved makes
only. Magnetic ballasts are not permitted.
26- A high level of workmanship is expected from the electrical contractor so that the installed
electrical work is safe at all times. No electrical panels/ devices shall be installed near water
sources/ pipes or on walls along the expansion joints.
10.6.11 Lighting Installation Guidelines within Retail Units
1-
The Tenant contractor is expected to read & understand the intent behind this important
guideline. The Tenant contractor is advised to install a sample light fixture along with its control
gear & obtain RDT-MEP approval prior to carrying out complete works.
2-
The purpose of this guideline is to provide guidance and information for the safe Electrical
Installation. The following guidelines shall be followed while designing & installing electrical
services related to lighting within the retail units.
3-
These shall be read in conjunction with the relevant codes issued by local authorities on the
material of construction and protection of the space and the relevant details indicated
elsewhere in this Tenant Manual.
Tenants work should be designed to meet the requirements of;
Dubai Electricity and water Authority (DEWA)

Dubai Civil Defense and Fire safety Department
Relevant British Standards
IEEE & IET Regulations
4-
This is not intended to be a definitive guideline but is advisory in nature. It is the responsibility of
the Tenant and his designer to meet with the intent of this guideline and satisfy the life safety
requirements of EM and the local authorities.
5-
The Life safety system requirements can change from time to time based upon introduction of
new technologies and based upon analysis of operational issues.
Page 117 of 148
6-
The Tenant is expected to adhere to the guideline changes as & when required/issued.
7-
In any case, DEWA approval shall be obtained for all design proposals & the same shall be
subject to DEWA inspection & certification upon completion prior to any beneficial use.
8-
The Tenant designer is advised to study the guideline carefully & submit a proposal matching or
better than the requirement of the guideline.
9-
The Tenants proposals shall be reviewed on a case to case basis & approvals accorded
accordingly.
10.6.12 Important Notes on Installation

1-
The electrical installation works shall be undertaken only by a DEWA registered contractor.
2-
The material used shall be of the highest quality and adhering to internationally recognized
safety standards.
3-
Importance is attached to the reticulation carrying the live conductors, termination details and
the arrangement & dressing of the wires & cables within the ceiling void space. Cluttered
installation will not be accepted and the Tenant would be expected to take the bad
installation out and redo the entire installation to acceptable standards. Any delay to store
opening on account of this will not be the Landlords responsibility.
4-
The luminaire is expected to be sourced from the ranges of reputed manufacturers. Some of
the preferred makes are listed under the section Pre Approved Materials.
5-
Makes other than those listed above have to be submitted for approval. Any delay to shop
opening due to the approval process shall be to Tenants account. In any case the final
decision of approval or otherwise of non-listed makes rests with EM.
6-
The accessories to the above luminaires comprising of Controllers and Transformers amongst
other items, shall be either built-in as part of the luminaire or shall be out of the list of preapproved makes indicated in the section Pre Approved Material. No deviation shall be
allowed on account of this and alternate products will not be accepted.
7-
No. of joints within the wiring shall be minimized above the false ceiling. Joints, if any, shall be
covered with purpose made covers. The fixed Junctions shall be with correct cable glands and
coupling accessories.
8-
The laying, supporting and terminating of the cable / wiring raceways & containment is critical
and the Tenant contractor is advised to maintain due diligence while installing the same. All
containments (Cable trays, trunking, conduits etc.) shall be labelled with colour code
according to the system it serves. E.g. Power orange, data green, Lighting Orange, BMSBlue etc. For conduits, a wraparound coloured tape matching the system it serves, shall be
installed.
9-
Rolled up wiring, loosely hanging wiring, unnecessary lengths of wiring strewn over the false
ceiling, haphazard positioning of transformers etc. would indicate poor workmanship and
would be disapproved. Such installations would not allow the retail unit to open and as such
any delay on account of rectifying poor workmanship would be to the Tenants account.
10- The transformers and controllers shall be of the highest quality and shall bear symbols of
adherence to accepted international safety standards like BS, UL, CE, EN Standards etc.
Transformers not meeting the above shall not be used. The Transformers shall be of Electronic
Type. Magnetic transformers shall not be used. Refer to the list of pre-approved makes section.
11- The Transformer shall have inbuilt protection for Overload, Over Voltage, Short Circuit and Over
temperature protection.
12- The transformer shall be sized for at least 15% more than the lamp rating and shall be housed in
a well-ventilated space.
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13- Extreme care shall be maintained while installing, positioning and wiring up of transformers.
They are expected to be mounted on non-combustible material and elevated from the false
ceiling. An inverted metallic cable tray would be acceptable due to its non-combustible
nature and also due to air movement below the body of transformer. Refer to suggested
installation technique elsewhere in this section.
14- The wiring used shall have zero flame spread and low smoke grade. Necessary certificates
shall be submitted highlighting the above.
15- The Tenant shall submit samples and data sheets for all wires, luminaries and transformers for
approval by EM/ DCD prior to procurement and installation.
16- All electrical installations & the tests will be inspected/ witnessed by RDT Engineers or EM
consultants. Their approval is essential prior to energizing & putting the electrical system for
beneficial use.
17- The Tenant shall be responsible to change the lamps on completion of 80% of its life & not wait
for its failure.
Page 119 of 148
10.6.13 List of Pre-Approved Lighting Products, Accessories & Transformers

Item
Luminaire
Item
Transformers &
Control Gear
Item
Lamps
Sl.
Make
Cooper (UK)
Erco (Germany)
Etap
iGuzzini
Mackwell
Philips (Europe)
Siemens(Europe)
Siteco (Germany)
Sylvania (Europe)
10
Thorn (UK)
11
Whitecroft
12
Zumtobel (Europe)
Sl.
Make
General Electric (GE)
Helvar
Osram
Philips
Tridonic
Vossloh-Schwabe
Sl.
Make
General Electric (GE)
Osram
Philips
Remarks
Alternate manufacturers will be

considered on a case by case basis.
Use of LED lighting is encouraged
Remarks
Only Electronic Transformers shall be
used.
Luminaire from the specified list with an
inbuilt transformer/ control gear can be
accepted on a case by case basis at
the sole discretion of EM
Remarks
Lamps to be Changed when 80% of its
life is expended.
Item
Make
Remarks
GI Conduit &
Accessories
Simplex, Marshall Tufflex, Barton,

Walsall Conduits
GI conduits should be hot dipped

galvanized inside and outside.
Flexible Conduit &

Accessories
Kopex, MK, Marshall Tufflex,

Adaptaflex
Heat Resistant Flexible to be used

between the PCR & the light fixtures.
PVC Conduit &

Accessories
Simplex, Marshall Tufflex, MK,

Walsall Conduits, Schneider Clipsal
Lighting Control
System
Philips Dynalite, Tridonic, Lutron,

ABB, Thorn Lighting, Osram
Wires & Cables
AEI, BICC (Ducab), Riyadh
Thermosetting insulated cables for

electric power and lighting with low
emission of smoke and corrosive gases
when affected by FIRE. (LSF Wires)
Page 120 of 148
10.6.14 Preferred Installation Details of Lighting Transformers.
The cabling from the DB is single core cable correctly contained to the PCR.
The PCR cabling shall is flexible type which complies with all the appropriate standards and is
dressed and terminated correctly.
The transformers are fixed part to a small piece of inverted cable tray, this is non-combustible
and provides the transformer with all round air flow to help with the generated heat
The flexible cable into the plug is correctly terminated and not showign the internal cores.
All terminations to the transforer are correctly terminated and not showing any internal cores.
Page 121 of 148
All the correct couplings for the flexible conduit are used and glued.
Limit the amount of connector blocks used, low voltage side at the light is fine providing the
connector is terminated properly and neatly arranged.
Fixed Junction boxes are used to terminate mains voltage and the correct cable glans are used
and tightened not showing any internal cores.
Flexible cable to the Junction box from the PCR needs to be no more than 20-30cm and
hanging properly.
The transformers are mounted away from any other item which could become fuel for a fire
should the transformers break down.
The flexible cable between the Junction box and transformer needs to be neat and managed
correctly.
The cabling works inside the Junction box needs to be correctly terminated and kept neat and
tidy.
Page 122 of 148
WAGO 222 Series Connector

(UL Listed)
Purpose made covers for wire

joints
Transformers mounted on
metallic base and dressed
properly
10.6.15 Telephone System

1-
The Tenant shall supply and install their telephone and communication services within the
premises. The Tenant shall enter into a direct agreement with the service provider for the
project and pay all connection, subscription and consumption charges for the
telecommunication & IT services utilized.
10.6.16 Security Systems

1-
The Tenant may, at their choice, install security systems comprising CCTV, anti-theft alarm
systems etc. However, any such installation shall adhere to the requirements of Dubai Police &
other local codes. With regards to anti-theft system, the Tenant shall ensure that the system is
provided with a standby battery backup for a period of not less than 8 hours
2-
The telecom service provider will take GSM antenna cables inside tenanted units and leaving it
as coiled. It is the Tenants responsibility to liaise with the telecom service provider to supply
and install the antenna.
10.6.17 Gas (LPG)

1-
a.
Tenants intending to use LPG shall install all pipe work and fixtures for installation of a gas
service and shall connect all equipment to the nominated gas supply point within the shop
unit.
b.
All Tenant installed gas appliances and or equipment shall be fitted with 100% flame failure
protection devices.
c.
The gas line to each Tenancy will be metered. The Tenant shall apply directly to the LPG
Operator for installation of the gas meter within their Tenancy.
d.
The Tenant shall also install gas leakage detection and safety control system required by
authorities. The Tenant shall pay all connection / consumption charges for LPG supply and
metering facilities.
e.
Kitchen exhaust system and gas leakage detection system shall be interfaced with
Landlords base building fire alarm system by the Tenant.
f.
The Tenant shall hire the services of contractors who are approved and registered by Civil
Defense for the design and installation of the LPG systems.
g.
The Tenant shall install a LPG cabinet (complete with valves, detectors and meters), along
with a LPG detection system which would shut-down the solenoid valve supplying gas to
Page 123 of 148
the individual Tenancy, and also send an alarm to the Fire Alarm system serving the Mall,
should a leak be detected in the Tenancy.
h.
The Tenants LPG panel shall be installed with a potential-free dry contact connected to
the Tenants gas leak detection system. Once ready for connection, Tenant shall initiate
the connection of the potential free contact to the Fire Alarm serving the Mall, using the
designated Fire Alarm contractor.
10.6.18 Gas Panel

1-
The gas is provided to various kitchen equipment at 37-300 mbar pressure. Tenant shall verify
this with the service provider.
2-
The Tenant shall install Gas panel which shall consist of the following as a minimum:
a.
Gas meters to be compatible with supply pressure at outlet with low frequency pulse or
analogue output for remote reading.
b.
Isolation valve placed upstream and downstream of gas meters.
c.
Strainers
d.
Isolation valve at inlet of solenoid valve.
e.
Explosion proof solenoid valve, 24V DC.
f.
Gas regulator
g.
Pressure gauge- 0-10 psig with 1000mm dial.
h.
SS306 Lockable Box for gas meter and solenoid valve for hygienic purposes.
i.
Gas detector as per Dubai Civil Defense requirement.
j.
Flasher / Sounder
3-
The solenoid valve shall be installed inside each regulating station and shall be sized for the
required gas flow & pressure and will close on de-activation of power or when a gas leak is
detected by the detector through the gas control valve.
4-
These valves shall be approved for use by Dubai Civil Defense authorities
5-
Isolation ball valves installed inside the Gas panel shall be suitable for the operating pressure of
Gas and shall be of ball type and selected for use on Gas systems.
6-
Low pressure regulators shall be those approved by Dubai Civil Defense authorities and shall be
sized according to the required capacities in the tenancies.
7-
Gas flow meters shall be those approved for gas use and installed on the incoming pipe. The
gas meters shall provide the required flow, be factory calibrated and have capacity to be
monitored by the Mall system.
8-
The piping shall be carbon steel, seamless, minimum schedule 40 plain ended pipe in
accordance with API 5L Grade B or ASTM A53 Grade B with welded joints and fittings. The
welded fittings shall be in accordance with A234 WPB schedule 40. Flanges shall be in
accordance with A234 WPB schedule 40. Flanges shall be in accordance with A105 and shall
be fitted with CAF graphite coated fire resistant gaskets.
The pipework shall be based on Pipe-In-Pipe system as required by DCD codes.
1-
All gas leak detectors shall be surface mounted and shall be approved for use by DCD
authorities. The detectors shall be installed at 300mm above finished floor level at a rate of 1
per 35m2.
Page 124 of 148
2-
Any threading of the pipes or male threads on the fittings shall be of National Pipe Thread
type.
3-
All the cabling from the sensor/detectors shall be with the help of fire resistant cable which is
easy to terminate and install.
4-
All the installations shall be as per NFPA- 54, 58 and Local Civil Defense regulations.
5-
All the gas pipes shall be painted with one coat of red oxide primer and two coats of yellow
paint. The pipes shall have identification labels clearly indicating the direction of flow.
6-
The Gas distribution panel shall withstand a test pressure of 3psig for a period of not less than 10
minutes without showing any drop in pressure with all the fittings but isolated from the
appliance and the source of pressure. Test medium shall be nitrogen.
7-
In case of a gas leak inside the Gas distribution cabinet, the detector inside the cabinet shall
sense the gas leak and immediately close the valve controlling the flow of Gas across the
particular.
8-
The Gas distribution cabinet shall be purged with nitrogen to reduce the oxygen content in the
system prior to initial charging.
9-
The Gas meter should send either a 0-10V DC or a 4-20 m amp analogue or a low frequency
pulse output to the BMS for remote reading of the gas meter. All DC supply needed for the Gas
panel shall be supplied by the Tenant.
10- Gas leak detection panel shall send a general alarm in the form of a digital input to the Fire
Alarm system when a gas leak is detected in the tenancy.
***Refer to your Tenant Coordinator / Project Manager to ascertain the Emaar authorized
Service Provider for LPG in your project for coordination and supply.
10.6.19 Gas Installation
1-
All Tenants shall engage the services of a Dubai Civil Defense approved Gas contractor to
design and install the Gas systems in the tenancy kitchens
2-
All installation works shall commence at site only after Dubai Civil Defense approves the
Tenants Gas design.
3-
The Tenant shall carry out the following functional tests on the Gas installation in his tenancy:
a.
Simulating gas leak and receiving alarm in sounder and flasher at 15% LEL and shutdown of
solenoid valve at 30% LEL. Upon successful completion of the test a commissioning
certificate shall be issued witnessed by the third party inspector along with calibration
certificate from the panel supplier.
b.
Pressure test certificate for the piping and equipment with 3psig minimum pressure without
showing a pressure drop for minimum of 0.5 hours.
c.
Regulator pressure setting as per the required appliance pressure.
d.
All systems shall be tested by an authorized independent testing agency which shall vouch
for the integrity of the pressure test and the installation
e.
The Tenant shall install a gas leak detection system
f.
The gas detection panel is to be interlocked to Mall FA System
g.
The gas detection panel to have a modular design incorporating input alarm I display
module for each gas detector (zone). Each zone to have indication for low alarm at 15%
LEL, high alarm at 30% LEL will be displayed on a common indicator with selector
switches to display the concentration of the desired channel or zone indicator.
Page 125 of 148
4-
The gas control panel to have the following indications:
5-
Power healthy
Gas solenoid valve ON, OFF
Gas leak at 15% LEL
Gas leak at 30% LEL
Common trouble fault
All equipment connected to LPG pipework shall be chained to a nearby static installation like
walls etc. so as to restrict the movement in case the connected equipment is moved for
cleaning purposes. This is to prevent strain / pull on the LPG terminal connection which may
result in LPG leaks.
10.6.20 LPG Connections

It is a mandatory requirement that the connection of LPG pipework to the gas appliances/
ovens is carried out based on the recommendations noted below. Any failure to meet these
guidelines would result in stoppage of LPG release.
The flexible connectors are expected to be with Quick Disconnect mechanism and with 360
Degree rotating ends.
The installation shall adhere to BS 6173:2009 Specification for installation and maintenance of
gas-fired catering appliances for use in all types of catering establishments / ANSI Z21.69
Connectors for movable gas appliances / UAE Codes.
A restraining device / Chain shall be attached to the movable gas appliance & a static wall at
the rear. The restraining device must always be connected when the appliance is in service.
Installation of the restraining device must be in accordance with BS 6173.Refer to the picture
below.
Page 126 of 148
The restraining devices is sized to be shorter than the length of the gas hose by at least 50 mm,
and shall withstand a minimum tensile load of 500kg. The restraining device must be fitted to
prevent damage to gas hose assembly, and must not be attached to gas supply pipes, to the
gas hose assembly, or to any point which is insufficiently anchored. The ends of the restraining
device/ chain shall be closed type so that the same cannot be opened without special tools.
The material of the restraining device/ chain shall be as per those approved by Dubai
Municipality for use in kitchens.
10.6.21 Access Panels in Tenancies
1-
The Tenants shall install, as a minimum, access panels of size 600mm x 600mm to allow access
to following MEP services:
10.7
Electrical Isolator
AC & Ventilation Stub-outs
Chilled Water valves
Supervisory valves on FF lines
Telephone Junction box
Fire Alarm interface modules & void detectors.
Any other equipment / device installed by Landlord/ Tenant that would require
maintenance.
Minimum two access panels with purpose built cat ladder to allow access to above ceiling
MEP Data Sheet

Upon finalization of tenant design and as part of handover documentation, all tenants are
required to summarize the MEP information & data in the format below & submit to RDT.
1 Mechanical Data Sheet
2 Electrical Data Sheet
Page 127 of 148
11.0 ACCESS & FIT OUT
11.0
ACCESS & FIT OUT
11.1
11.2
11.3
11.4
11.5
11.6
11.7
11.8
11.9
11.10
11.11
11.12
11.13
11.14

Fit out Insurance
Waste Removal
Unit Handover
Pest Control During Fitout
Fit Out
Safety Induction
Hours of working
Page 128 of 148
11.0
ACCESS & FIT OUT
11.1

1-
The Tenants works must be executed by one of EMGs Pre-approved contractors only, under
the Tenants own contract arrangement, both for civil and MEP works.
2-
The list of EMGs Pre-approved contactors is included in this document Section 2b.9; however,
it will also be issued to the Tenant via the Landlords representative at the Retailer Briefing
Meeting.
11.2

1-
Tenants are responsible for making good any damage to the Mall caused by their Fit-out
Contractors, to the satisfaction of the Landlord. The Tenancy Fit-out Coordinator will agree a
time frame in which the damage is to be repaired by the Tenant (within 7 days). Failure to
repair any damaged caused will delay the unit opening.
2-
Should the damage not be repaired to the satisfaction of the Tenancy Fit-Out Coordinator
within the agreed time frame, the Tenancy Fit-out Coordinator may elect to have the
Landlords Contractor repair the damage at the Tenants expense.
3-
Damage that is unsafe or uncontrolled may be repaired immediately by the Landlords

Contractor, without prior notification to and at the Tenants expense.
11.3
Fit out Insurance

1-
Insurances need to be presented to the Landlord for approval prior to any on site works
commencing by the appointed Fit-out Contractor.
2-
All the policies shall remain in force for the full duration of the fit-out period plus any
maintenance period. Any policies effected by the Tenant and Fit-out Contractor shall be
primarily to provide more specific cover and take priority over any policies affected by the
Landlord or the Landlords Main Contractor in the event of a claim.
3-
The Tenant will be solely responsible for ensuring that their value is adequate to guarantee that
the coverage taken is sufficient to cover their fit-out works.
11.4
Waste Removal & Management

1-
It is the Tenants Contractor responsibility to clear waste arising from their operation to preassign and agreed waste collection points located in the Loading docks.
2-
The Tenants Contractor will be made aware of the location of their designated waste
collection point during the initial co-ordination meeting. Waste collection points will be
allocated to the Tenants Contractor based upon the location of their work and anticipated
volume of waste arising during their works.
3-
If the use of wet trades is envisaged, all mixing must take place within the designated fit-out
premises. Particular care is to be exercised to ensure materials are not washed down the drains
and adjacent units must be protected. Wet waste must be properly contained and disposed
accordingly.
4-
The Tenants Contractor will be required to bag all their waste in heavy duty bags prior to
transportation to the provided waste collection points.
5-
Use approved trolleys with rubber wheels for the transfer of waste and materials for their work
areas to their allocated waste collection points.
6-
Transfer of waste, both general and segregated intended for recycling, between tenanted
units and waste storage rooms and/or waste collection rooms and between waste storage
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and collection rooms, must be carried out using closed lid waste bins provided and
maintained by the tenant.
7-
11.5
The Tenant to segregate daily generated waste at source (inside Tenants premises). Waste to
be segregated into recycling piles of glass, plastic, paper and metals in addition to general
waste not intended for recycling. This segregation must not happen at waste storage rooms,
waste collection rooms, loading bays, de-boxing areas etc.
1-
The hoarding will be installed by the Landlords nominated hoarding contractor. Verify from
Tenant Contractor / Project Manager.
2-
Tenant must pay the Landlords nominated hoarding contractor directly.
3-
No other contractors will be permitted to install hoardings.
4-
The hoarding will fully enclose the shopfront opening for the duration of fit out and only be
removed given approval to do so has been received from the Landlords TC/PM.
5-
The hoarding will have a double hinged lockable door located to the right hand side.
6-
Hoarding graphics are to be applied and fitted at the Tenants expense, the Tenant must follow
the Malls Hoarding graphic guidelines.
7-
Health and Safety information on the hoarding must comply with DM requirements.
8-
The hoarding should be installed in a way, not to make any obstruction to the Malls live safety
and security systems.
9-
1 key to be left with the Landlords Retail Delivery Team.
10- The hoarding should not make any obstruction to the Malls live safety and security systems.
11- Tenants should follow the below hoarding process during the fit-out period.
Phase 1 During the Strip-out
Hoarding erected outside the lease line

Erection of hoarding The position will be positioned from the tenants leas line and sit within
the common area of the mall (subject to local conditions) maximum of 600mm.
Installation of graphics.
Hoarding will be taken back to the lease line once strip out is completed approximately after
10 days.
Phase 2 During the Fit-out Works
Hoarding taken back to lease line.

Removal of existing hoarding.
Erection on new hoarding the hoarding will be positioned back to the lease line.
Re-install the new graphics.
Hoarding remains in the lease line till the fitout work reaches to the shop front.
Phase 3 Fitout Work reaches to the shop front
Hoarding taken back to the mall corridor

Removal of existing hoarding.
Erection of new hoarding. The hoarding will be taken back to the mall corridor from the
Tenants demise line and sit within the common area of the Mall (subject to location condition)
Maximum of 600m.
Re-installation of new graphics.
Page 130 of 148
Phase 4 Shop Opening
11.6
Hoarding removed following Landlords approval.

Unit Handover (not applicable to renovation)
1-
11.7
The Tenant will be provided written notification from the Landlord indicating that the demise
premises is ready for Handover and a joint site inspection will take place between the Landlord
and the Tenant where Form 11 will be required to be signed by both parties, following the Form
11 signing the demised premises will be deemed to have been handed over, it is to be
understood that the tenant shall not commence any fitout works within the retail unit unless the
requirements of pre-start submission, as detailed under section 11.9, are met to the satisfaction
of Landlord and that all statutory obligations with regard to DCD /DM have been met in full.
1-
Delivery of materials and equipment to the site is to be coordinated strictly in accordance with
the Landlord, using designated access points and routes. Unloading is the responsibility of the
Tenants Fit-out Contractor.
2-
Tenants with heavy equipment deliveries, whereby the equipment load exceeds the allowable
access live load of the Mall, shall submit a method statement detailing the delivery route,
equipment loads and delivery equipment to be used.
11.8
1-
Submit all your drawings along with physical samples of all finishes and lighting/transformers for
approval. The submissions will be in two stages.
Stage 1 Concept Design

Stage 2 Detail Design (post approval of the concept drawings).
2-
The requirements of drawings and details to be submitted for both the stages are as per the
attached Form 4a, 4b, 4c and 4d.
3-
Before allowing commencement of works, all your MEP drawings including the A/C and/or
Electrical to be approved by EMAAR review team and the concerned regulatory authorities
like DCD. We would need at least an Initial Approval from DCD before allowing you to start
works on site. DM and Final approval can follow during the time works are being done on site.
Please find herewith below a tentative list of documents/certificates required to be submitted
before starting works on site:
a.
Appointment letter for the contractor by the Tenant confirming the name of the main
contractor who has been appointed for the works. The contact details of the person incharge of the project from the contractors side should also be mentioned in the letter.
b.
CAR Insurance policy worth AED 3,000,000. The policy must be valid from the start date to
the end date of the project (including all dismantling and/or construction works).
c.
Undated security check in favour of Emaar Malls Group PJSC worth AED 35,000. This is a fitout deposit in case the contractor does any damage to the Landlord property. The
documentation (as attached) should be submitted along with the check as well.
d.
You also need to submit the completed Work Permit form along with the valid trade
license copies of you and your contractor (including all sub-contractors if any) and the
copies of the Labour cards/passports of the people who will be working on site. The Work
Permit form will be given to your contractor once you are ready to start on site
e.
Once all documents, insurance etc. are in order, we can give you the go ahead in coordination with our local FM team to start works.
f.
Method statement and risk assessment.

Page 131 of 148
11.9
g.
Also our appointed consultants CML will be conducting regular site checks during the
period your works are going on and issuing Site Observation (SO) reports. The
Tenant/Tenant contractor will have to rectify as per the SO comments and get it checked
and signed off by CML. Please be informed that opening will not be allowed till the time all
SO are rectified and signed off.
h.
Fire Sprinkler value and hot works permit to be submitted by Tenants contractor.
Pest Control During Fit out

Its an EMG requirement that prior to a Tenant beginning their fit out that they employ the EMG
nominated pest control provider, details of which can be obtained by request from the
Landlords Retail Delivery Team. The Tenant must engage directly the nominated service
provider and pay them directly prior to fit out commencement, the pest control service must
be in place for the entire length of the fit out period.
11.10
Fit Out
1-
The Tenant is responsible for ensuring that their fit out works are carried out to the satisfaction of
the EMGs Retail Delivery Team, and they are consistent with the approved design, and
comply with Municipality and any other applicable statutory requirement.
2-
The Tenant must also ensure that the works are being carried out in accordance with Health
and Safety Standards and rules. The Tenant is also responsible for ensuring that their contractors
do not in any way compromise the life and building safety on site in executing their fit out.
11.11
111.12
Safety Induction
The Tenants fit out contractor will be required to attend a Safety Induction prior to
commencement of any fit-out.
1-
The Tenant contractor is expected to carry out the fit-out of MEP & Architectural elements
within the retail space in total conformity to the approved drawings, in accordance to the
local authority requirements, ensures future maintenance access and is to the best & safe
installation practices.
2-
The Tenant contractor shall invite the Landlords inspection team for progress inspections &
witnessing of testing, upon achieving a mile stone activity prior to proceeding with further
works. Prior to inviting for inspections/ witnessing of tests, the contractor shall ensure that the
installation being offered for such inspections are complete in all respects and conforms to
approved details.
3-
The Landlord shall, at his discretion, levy a penalty on the Tenant, for repeat inspection
requests/ test witnessing for the same element of work more than twice. e.g. A ceiling closure
inspection would be responded to with an approval or with a re-submit status with an issuance
of snag list. In case of a Resubmit-status, the contractor shall attend to the hi-lighted snags and
request for re-inspection for ceiling closure. In the event of a failure status of this re-inspection
then a penalty shall be levied upon the Tenant. Such penalties shall be 3,000 AED per
inspection visit. Penalty shall be levied on every failed inspection/testing, excepting the first
such occurrence. Settlement of such accrued penalties shall be part of the pre-opening
requirements.
4-
The MEP inspection team shall be invited to inspect the installations at the following stages as a
minimum:
5-
Pre-Ceiling Closure
Pre-Live Test
Pre-Opening.
The test witnessing team shall be invited to witness the Tenants testing of various elements as
listed under the Testing & Commissioning section of this manual.
Page 132 of 148
11.13
1-
After completion of the MEP installations, the Tenants contractor should request the Landlords
inspection prior to closing the ceiling. Closing the ceiling prior to receiving the Landlords written
approval is at the Tenants contractors own risk.
2-
It is the Tenants responsibility to provide the correct number of service access hatches, of the
correct size and in the correct locations.
11.14
1-
Hours of working
Working hours are subject to fluctuation dependent upon location, events, national holidays,
clarification must be sort from the Landlords TC/PM.
Page 133 of 148
12.0 CLOSE OUT
12.0
CLOSE OUT
12.1
12.2
12.3
12.4
12.5

Shop front / Structural Engineer
Consent to Trade
Page 134 of 148
12.0
CLOSE OUT
12.1

1-
As a pre-requisite to trading, Tenant is expected to carry out proper Testing & Commissioning
(T&C) of his installed MEP equipment and systems. The tests will be witnessed by EMG
representatives. Approved test sheets shall form part of close-out documentation.
2-
Proper testing of Tenant installations is required for validating the Tenant systems vis--vis the
approved details and to ensure the integrity & interfacing with the Mall base-built systems and
assuring the operation of life safety systems.
3-
To enable proper T&C of the installed MEP systems, the Tenant is required to include adequate
'time slice' within their construction program. The time allocated shall be sufficient to carry out
testing, witnessing and repeating the same if necessary. Delays to opening due to inadequate
T&C shall be to the Tenants account.
4-
The tests shall be carried out by the Tenant contractor using skilled technicians. Failing which,
the Tenant contractor shall appoint a 3rd party T&C agency to carry out whole or a part of the
testing. Prior approval shall be obtained from EM-RDT if any such 3rd party is proposed.
The EMG pre-approved 3rd party testing agencies are:
CSA (055 966 4818 Anil Chacko)

Gulf Electrical & Mechanical Engineering Mall (04 339 1807)
RR Building Contracting (04 333 1450) (Excluded fit-out projects carried out by RR)
SESC (050 885 0887 Ian Brown)
Trent Technical Services (04 399 6591)
Triobiz LLC. (06 766 4095)
Velosi (055 992 2278 Siva Sankaran)
5-
The Tenant / Tenants contractor shall submit, along with submission of detailed MEP design,
the Testing & Commissioning method statements along with report formats for EMG-RDT review
& approval prior to commencement of T&C.
6-
No unit will be permitted to open for trade unless all inspections by Government bodies have
been carried out, and all permits and approvals from local Authorities and EM have been
obtained and above mentioned documentation are received.
7-
The tests shall be carried out progressively along with the progress in installation. Timely
inspection requests shall be raised through the PM/Tenant Coordinator. The tests as shown on
the adjoining schedule, shall be carried out as a minimum and the same shall be offered for
witnessing and approval. Other tests, as required by specialist service providers and statutory
authorities shall also be carried out by the Tenant contractor.
8-
We encourage the Tenants complete attention to these governmental and EM requirements

and expect them to approach the various statutory agencies at an early stage of the fit out
process, and to allow the required time for these permits within the fit out program. This would
ensure the unit to commence trading on the contracted opening date.
Page 135 of 148
-Schedule of Tests:
Trade
HVAC
Hydraulics
Electrical &
ELV
Systems
MEP System
Interfacing
Service
Testing & Commissioning Activity
Testing Agency
Chilled Water
Pipework Pressure Test
Tenant
Contractor
Chilled Water
Flushing & Water Quality Analysis
3rd Party
Chilled Water
Flow Balancing
3rd Party
FCU/ FAHU Air Side
Air Balancing
3rd Party
Kitchen Extract
Hood/Fan/Ecology Unit Commissioning
Smoke Extract
Alarm & Fan Startup Simulation (Anchor)
Drainage
Gravity Test
Drainage
Flow Test
Water Supply
Fire Protection
LPG System
Hood Fire Suppression
System Commissioning
Power & Lighting
Insulation Resistance Test (Cold)
3rd Party
Power & Lighting
Continuity Test (Cold)
3rd Party
Power & Lighting
Loop Impedance Test (Live)
3rd Party
Power & Lighting
ELCB Test (Live)
3rd Party
Fire Alarm
Continuity Test (Cold)
3rd Party
Fire Alarm
Cause & Effect
LPG System
LPG with Fire Alarm
Fire Protection
Supervisory Valve with Fire Alarm
Kitchen Hood
Hood Fire Suppression System with FA
Kitchen Hood
Hood Fire Suppression System with LPG
Fire Alarm
Tenant FACP with Mall Main FA System
Fire Alarm
Tenant FACP with DCD 24x7 System
Specialist
Vendor
Specialist
Vendor
Tenant
Contractor
Tenant
Contractor
Tenant
Contractor
Tenant
Contractor
Tenant
Contractor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Specialist
Vendor
Note: The above test results will be accepted only if they are witnessed by EM technical team
or its authorized representatives.
Page 136 of 148
12.2
Shop front/Structural Engineer.

In accordance with EMG Fit out Requirements, upon completion of tenancy fit out works and
prior to the trade date the Tenant must present to EMG Retail Delivery Team certification by a
Structural Engineer for all shopfronts.
EMG requires that the Tenant employs a Structural Engineer to design, document and certify
the shop front installation. The engineer must possess nationally recognized qualifications.
The procedure can be summarized as follows:
The Tenant is to engage a Structural Engineer, in addition to the Retail Designer, and provide
the name and contact details to the EMG Project Manager/Tenant Coordinator.
The Structural Engineer is to liaise with the Retail Designer to design and document the
installation of the shopfront in compliance with all relevant statutory requirements.
The Structural Engineers design documentation is to be submitted to the EMG Project

Manager/Tenant Coordinator with the Tenants final design documentation submission. Please
note: EMG will not permit any fit out works to commence on site until the Engineers drawings
have been received and issued.
The Structural Engineer is to inspect the installation of the shopfront at least once during
construction when all structural elements have been installed (and prior to Structural
connections being concealed by the ceiling installation or other building elements).
The Structural Engineer is to inspect the shopfront again on completion of the works. On the
proviso that the shopfront has been installed in accordance with the prescribed design, the
Structural Engineer is to certify that the shopfront, its fixings, framing and connections to the
base building structure are in accordance with good engineering practice.
The Tenant is to provide a copy of the Structural Engineers Certification to EMG Project
Manager/Tenant Coordinator prior to the trade date. Please note that the tenancy shop
fittings works will not be permitted to commence on site until the Tenant has provided a copy
of the Structural Engineers design documentation.
12.3
1-
Tenant & his fit-out contractor are expected to submit the listed documentation as a minimum:
DM Completion certificate
DCD Completion certificate.
DCD NOC for gas supply (F&B units).
DCD 24x7 Direct Alarm Monitoring System commissioning report
DCD approval for Fire Alarm & Fire Fighting systems layout
DCD attested Maintenance Contract for Life Safety Systems.
DEWA approval for retail electrical scheme.
DEWA account in Tenants name for water connection
DM decor permit
DM (Drainage & Irrigation Department) approval for Drainage system
DM (Food Control Department) approval for the Kitchen layout (F&B units)
DM NOC from food control department to start operating ( F&B units)
Independent FACP interfaced to Building Main System Commissioning Report.
LPG commissioning report
LPG third party test report
Kitchen hood Fire Suppression Systems commissioning report
Pressure Test certificates for Water Supply, Chilled Water and Fire Fighting Pipe work.
Electrical cold and live tests
Chilled Water Flushing & analysis certificate
Chilled Water and Air Balancing report (including FCU, FAHU, Extract System, etc.)
Kitchen hood & Ecology Unit commissioning report
Official letter from ecology unit manufacturer confirming 100% elimination of Grease,
Smoke & Odor prior to discharge to external Ambient
Page 137 of 148
2-
No unit will be permitted to open for trade unless all inspections by Government bodies have
been carried out, and all permits and approvals from local Authorities and EMG have been
obtained and above mentioned documentation are received.
3-
We encourage your complete attention to these governmental and EMG requirements and
expect you to approach the various statutory agencies at an early stage of the fit out process,
and to allow the required time for these permits within your fit out program. This would ensure
your unit to trade on the contracted opening date.
12.4
12.5
Water proofing liability letter

Drainage installation liability letter
Drainage pipes gravity & flow test certificate
BMS interface commissioning report.
AMC for maintenance of extract system with EMG-HFM-F&B
AMC for Grease Trap Maintenance & Bacteria Dosing.
AMC for Pest Control for the entire leased area and Licensed area
Discard Oil Contract
AMC for LPG Maintenance & Service
AMC for General Maintenance (MEP and Civil) & cleaning (terrace, shop front, signage)
As-Built drawings
Attendance to EMG pre-opening snag list and Hoarding removal permit from EMG.
Structural Engineers sign off on shopfront installation
EMG Final Clearance.
Consent to Trade
1-
The Landlords representative will upon receipt of the relevant certification and due settlement
of all financial liability, issue formal consent to trade documentation, to include any snagging
comments made by the Landlord during pre-opening inspection.
2-
The Tenant is obliged to rectify and snags/defects as per the inspection list within 14 days and
notify the Landlords nominated representative to organize a re-inspection.
The tenant while commencing to trade and/ or during the trading phase are expected to
adhere to the following maintenance requirements
Maintenance activities would be recommended in compliance with the following International
Standards:
SFG -20: Standard Maintenance Specification for Mechanical Services in Building

CIBSE Guides & Regulations: Chartered Institute of Building Engineers provides a guideline
for commissioning, auditing and surveying the conditions of MEP facilities.
EN & BS Guidelines
BSRIA :Building Services Research and Information Association
NFPA Codes and Standards
OEM Recommendations
Page 138 of 148
Sr.
No
System
Requirements
Potable Water System
Sewer system (Kitchen
Tenants contractor to maintain the internal domestic water system which is

located inside the tenancy, tenant is liable to rectify any leakage/damage due to
poor maintenance including all related fixtures.
With regards to water meter which is located in the nearest riser, is to

contracting directly with DEWA and will be billed directly by DWEA based on its
actual consumption and metered usage.
Tenants maintenance contractor to employ maintenance regime in order to

keep the above mentioned systems are free of blockages, dirt accumulation and
leakages. Additionally, it is mandatory to provide accessibility to cleanouts and
PM/CM records whenever it is requested. Any illegal connections to one of
those drainage systems or misusing floor traps that may subject the tenant to
penalization.
Each F & B outlet must maintain their own grease traps by using a qualified
maintenance provider. Grease traps should be cleaned on a regular basis, at
least twice a week. It is also recommended to add approved necessary
chemical additive treatments to the system to eliminate grease clotting and
blockage.
The Tenant acknowledges and agrees those AHUs, FCUs and any other
related HVAC equipment (including make-up fresh air units and smoke extract
fans and all HVAC stub-outs which are provided by the landlord) and within the
tenants premises, must be fully accessible for routine maintenance all times.
TDM, its FM team, service providers, employees and invitees may at all times,
on reasonable notice (except in the case of emergency where no notice shall be
required), enter the premises to view the state and condition thereof and to
carry out repairs, maintenance to the premises or to any part thereof (and the
services conduits whether serving the Premises or any other part of the Mall) in
compliance with TDMs obligations.
Mall authorized personnel requiring working within the Tenants space may
generally only address Landlord owned and controlled equipment and which
may be connected to Tenants systems.
The Tenant shall not hold or seek to hold the TDM FM team or its service
providers responsible for any damage to any person or loss of property or
goods arising out of such access or such activities in the Premises.
It is mandatory that all F&B tenants equipped with an Ecology Unit must
contract for a comprehensive periodic maintenance program and submitting a
copy of such documentation including its service contract specifications to Mall
Management.. Regular inspection visits will be conducted by Mall Management
as well to inspect the Ecology units and Back of the House tenants area.
Personnel deemed competent and experienced should carry out the Operations
and Maintenance activities on the Gas Distribution System this would include
the gas detection and any other services that may interfaced to the system. The
methods of installation, operations and maintenance should be in accordance
with the general and local Health and Safety regulations (DCD).
The scheduled maintenance activities should be duly fulfilled to maintain the
integrity of the TDM system.
waste system, Grey

2
drainage, Soil
drainage & AC
condensate drainage):
Tenant
3
Grease Trap
Cleaning
HVAC Equipment
Tenant Ecology
5
Maintenance
LPG System
Electrical
7
System
All Tenants are responsible for any Electrical repair and maintenance
requirements within their leased premises and which must be coordinated
directly between the tenant and the tenant`s designated sub-contractors as
dirty, pitted or worn contacts can lead to overheating of starters, equipment
failure, and cause interference on communications equipment. Lack of attention
may result in fusing together of the contacts which could prevent a shutdown in
an emergency.
The Tenant acknowledges and agrees that all base build Electrical Isolators,
must be fully accessible for routine maintenance all times.
Each Tenant must install and maintain their own Electrical Distribution System
by using a qualified maintenance provider. SMDB / DB should be inspected on
a regular basis, as per SMG2000.
General
Tenants SMDB/DB
Page 139 of 148
Maintenance provider shall maintain an updated copy of the electrical load

schedule, Power & Lighting Drawing, and approved live test certificate inside
each panel and ensure all electrical installations, and T&C to comply with BS
7671:June 2008 (2011) or (latest) and DEWA Regulation (For Dubai, other
regions shall comply with the local authorities regulations jurisdiction).
The maintenance provider shall ensure that all the connections are tightened
and no signs of any loose connections for all the electrical installations.
All the service reports shall be kept with the tenants documents.
Sockets
9
11
Power
Outlets
Lighting
10
&
and
The Tenant shall inform the Maintenance Provider for any fused lights within the
tenants premises to maintain the consistency of safe visibility and shopping
experience to the Malls visitors. It is recommended to use a long life and
energy sufficient lamps (for example; LED).
All the LSS shall be maintained and contracted by a Civil Defense (DCD, for
Dubai) approved contractor. The Maintenance Provider shall conduct a
Preventive Maintenance and keep a record of the Preventive / Corrective
Maintenance inside the FACP. The fire extinguishers shall be kept visible and
accessible to be used in case of emergency.
re-
lamping
Life & Safety System
The maintenance provider shall ensure that all the Sockets / Power Outlets
installed safely and comply with the local authorities regulations (DEWA &
DCD, for Dubai) and BS 7671: June 2008 (2011). The maintenance provider
shall ensure that all the sockets/power outlets are labelled with circuit reference.
Page 140 of 148
Maintenance Audit Check list

Sr.
No
System
HVAC (AHU/FCU)
Plumbing &
Drainage
Domestic Water
Electrical
Chick Points
-
Check unit noise and vibration

Accessibility
PM/CM Records
Duct Status
Dampers status
Filter Status
Cooling Coil / Fins Status
Strainer Status
Bypass Status
Sensors/Actuators status
Condensate drain pipe
Tray
Pump status
Electrical Connection and cable arrangement
Overall condition of the unit(s)
Blockages
Dirt Accumulation
Leakages Detected
Accessibility to Cleanouts
PM/CM Records
Illegal Connections
Grease Separator
Covered Floor Traps Status
Illegal Tapping
Leakages Detected
Preventive/ Corrective Maintenance Records is fixed inside the Distribution Board.

Base Build Isolator is accessible
Incoming and outgoing cables are terminated and tightened properly
Earth Bondings are properly installed
Distribution Board is accessible and can be opened / closed properly
All outlets - convenience, spur, etc. are labelled with circuit reference
Electrical switches are functional and no damages
Digital Timer for Signage is installed and set as per opening / closing time (External Facing
Signage will be set as per sunset/mall closing hours)
Approved Load Schedule is fixed inside the DB door and matching with existing connected
loads
Overall harnessing condition - connection and cable arrangement
Overall condition of the unit(s) based on common best practices & standards.
Life Safety
Preventive/ Corrective Maintenance Records is fixed inside the FACP including AMC copy.
Fire Alarm Panel is directly accessible in case of emergency, is healthy and showing NO
faults & troubles.
Manual Call Point protection cover with Audible Alert is installed
Zone Control Valve opened and tagged
Emergency and Exit lights are functioning
Fire Extinguisher service maintenance updated
Fire Hose Reels is readily accessible and service maintenance is updated.(If applicable)
Storage Spaces/ Technical Rooms is provided with adequate fire alarm/protection system (if
applicable)
Life Safety Equipment functions as per approved Cause & Effect Matrix e.g. SEF, Smoke
Curtains, etc. (if applicable)
Page 141 of 148
13.0 SUBMISSION CHECKLIST
13.0
SUBMISSION CHECKLIST EXAMPLE
Form 4a - Initial Concept Submissions

Form 4b - Preliminary Design Submissions
Form 4c - MEP Design Submission
Form 4d - Final Design Submission (FDA)
Page 142 of 148
Initial Concept Design Submission Checklist (Stage 1)
Form 04a
Tenancy Details:
Date:
__________________________________________
Asset: __________________________________________
Shop Number:
__________________________________
Shop Name:
___________________________________
Submitted by:
___________________________________
Before proceeding to the Preliminary Design Submission, It is a requirement that an Initial Concept Design is
submitted for Emaar review/ comment. The Initial Concept Design submission should be focused more on the
overall concept direction rather than detail at this early stage. This is to ensure that the proposed design
concept meets Emaars high level of design standard and that the design concept reflects the guidelines and
vision that is particular to each center. Consent to proceed to the Preliminary Design and subsequent Final
Design Approval will only be issued once the Initial Concept Design has been agreed.
Key Submission Requirements:
All drawings must be submitted at 1:50 scale
Plans for Anchor Stores and units bigger than 8000 sqft. can be submitted at 1:100 scale
All drawings must be fully dimensioned, referenced and annotated in English.
Materials and finishes to be used must be clearly indicated on drawings.
Samples provided must portray the true physical properties of proposed materials including the
manufacturers' details and be referenced to indicate intended location of usage.
***We do not want to see detail documentation at this stage. The Initial Concept Submission is for
discussion purposes only.
Items to be submitted:
1.0 Visual Mood Board outlining concept intent & direction
2.0 Visual Finishes Board (Images only)
3.0 Reference images of current or previous tenancy fit outs
4.0 3D perspective sketch showing proposed shop front concept
5.0 Floor plan (Generic only)
6.0 Shop front elevation
7.0 Section through shop (Generic only)
NOTE: Once the shop front design has been approved, the revised 3D rendering must be rendered to
a High standard/ quality. Wire/ flat or sketch-up type renderings will not be accepted. The revised
rendering is issued to Senior Management for final sign off so the rendering must be done to a
professional level.
Page 143 of 148
Preliminary Design Submission Checklist (Stage 2)
Form 04b
Tenancy Details:
Date:
__________________________________________
Asset: __________________________________________
Shop Number:
___________________________________
Shop Name:
___________________________________
Submitted by:
___________________________________
The MEP documentation forms an important part of the final design approval, with the MEP documentation
needing to be approved before onsite works may commence. Please ensure that the MEP design documentation
is commenced and submitted only with the preliminary architectural design submission.
DESIGN SUBMISSION
1.0
Detailed floor plan
2.0
Merchandise and fixtures plan
3.0
Furniture plan
4.0
Reflected ceiling plan
5.0
Preliminary lighting plan
6.0
All sections
7.0
All elevations (External & Internal)
8.0
External Shop front elevation
9.0
External Faade Rendering
10.0 Graphics and signage concept

11.0 Indicative finishes board (visual only)
12.0 Completed TVR (Cat 1) Form
Page 144 of 148
MEP Design Submission Checklist (Stage 2)
Form 04c
Tenancy Details:
Date:
__________________________________________
Asset: __________________________________________
Shop Number:
___________________________________
Shop Name:
___________________________________
Submitted by:
___________________________________
The MEP documentation forms an important part of the final design approval, with the MEP documentation
needing to be approved before onsite works may commence. Please ensure that the MEP design documentation
is commenced and submitted only with the preliminary architectural design submission..
MEP SUBMISSION
Electrical:
1.0 Electrical & power plan
2.0 Lighting plan & schedule
3.0 Firm alarm layout
4.0 Load schedule (in DEWA format)
Plumbing:
5.0 Water distribution layout
6.0 Drainage layout
7.0 Gas LPG layout
8.0 Firefighting layout
9.0 Fire hose reel layout
10.0 Fire suppression system (hoods)
HVAC
11.0 Ventilation layout
12.0 Heat load calculations
13.0 Kitchen Equipment details
14.0 Extraction Requirements
15.0 Reflected ceiling plan outlining:
16.0 A/C & Chilled water layo
Page 145 of 148
Final Design Submission Checklist (Stage 3)
Form 04d
Tenancy Details:
Date:
__________________________________________
Asset: __________________________________________
Shop Number:
___________________________________
Shop Name:
___________________________________
Submitted by:
___________________________________
The Final Design Documentation Submission should contain all Architectural and Construction Details. Its
important that all the below documentation & information is submitted in order to ensure a successful approval
process.
Enlarged details at 1:5/ 1:10 required for Final Design Submission
DESIGN SUBMISSION
12.0 Detailed floor plan
13.0 Electrical plan
14.0 Floor finishes plan
15.0 Merchandise and fixtures plan
16.0 Furniture plan and specification
17.0 Reflected ceiling plan
18.0 All internal sections
19.0 All elevations (External & Internal)
20.0 1:10/ 1:20 Shop front elevation & section
21.0 1:5/ 1:10 shop front details
22.0 1:10 Intertenancy nib wall detail
23.0 1:10/ 1:20 internal joinery details
24.0 External & Internal 3D Rendering
25.0 Final finishes board & specification
(Approved finishes to be submitted)
STRUCTURAL
28.0 Structural Engineers glazing drawings\
29.0 Glazing specification schedule
30.0 Structural Engineers certificate
LIGHTING
31.0 Lighting plan
32.0 Lighting specification schedule
33.0 Samples of light fittings (where Req)
34.0 3D light rendering (Lux & Color Temp)
SERVICES
35.0 Core hole location plan (Incl size of core)
36.0 Plumbing and drainage plan
37.0 Location and housing detail for:
Civil Defense 24/7
GRAPHICS
26.0 1;5/1;10 shop front signage details
Civil Defense FACP (Fire Alarm)

DEWA EDB (Elect Distribution Boar
27.0 Graphic/ VM package

Page 146 of 148
14.0 - FORMS
14.0
FORMS
Form 03
Form 06
Form 11
Form 12
Form 13
Form 18
Form 22A
Form 22E
Form 22HF
Form 22HP
Form 22M
Form 24
Tenant Authorised Representative Details

Tenant Variation Request
Tenancy Handover
Actual Fitout Commencement
Minutes of Meeting
Fitout Completion Summary Report
Store Fitout Snag List Architecture
Store Fitout Snag List Electrical
Store Fitout Snag List Fire Protection
Store Fitout Snag List Plumbing
Store Fitout Snag List Mechanical
Fitout Handover Form
Page 147 of 148
15.0
EXAMPLE OF REQUIRED DESIGN

ARCHITECTURAL DOCUMENTATION
15.0
Examples of Required Design Architectural Documentation
15.1
15.2
15.3
15.4

MEP Design Submission
Page 148 of 148

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EMAAR MALLS GROUP

RETAIL DESIGN AND DELIVERY

Shop Front Design

E Services Tenant Portal.

Shop Front Design

Shop Front Design

HEALTH, SAFETY & ENVIRONMENT

Tenants Contractor Specific Responsibilities

HSE Documents to be submitted

STORAGE AREAS WITH RETAIL UNITS

MEP SUBMISSION & INSTALLATION GUIDELINESMISSION & INSTALLATION

ACCESS & FIT OUT

Appointment of Shop Fitter

Testing & Commissioning (T&C)

SUBMISSION CHECKLIST EXAMPLE

EXAMPLE OF REQUIRED DESIGN ARCHITECTURAL DOCUMENTATION

Initial Concept Design Submission

TDM TENAN MANUAL R2 August 2015

Anchor Units - Retail premises greater than 1000m2 in area.

BOH Back of House area

Emaar Malls Group (EMG)

Statutory Approvals of Tenants Work

Unit Measurement Options

2.0 RETAIL DESIGN AND DELIVERY

RETAIL DESIGN AND DELIVERY

Shop Front Design

E Services Tenant Portal.

RETAIL DESIGN AND DELIVERY

Shop Front Design

Maximum continues shop front style portal thickness is 250mm.

GENERAL SHOP FRONT REQUIREMENTS & EXAMPLES

Shop front elements not approved:

GENERAL SHOP FRONT SET OUT EXAMPLES

GENERAL SHOP FRONT SET OUT EXAMPLES

Shop front elements not approved:

SHOP FRONT ENTRY & DOOR CLOSURES

SHOP FRONT ENTRY & CLOSURE

HINGED/ PIVOT/ SLIDING/ SWING TYPE

ROLLER SHUTTER & STACKING TYPE CLOSURES

Must be fitted with a motorized closure mechanism.

No ticketing or advertising media is to be applied to shop front glazing.

The maximum Shop front signage lettering is to be no larger than 450mm.

Size of the tenancy.

Main shop front signage is to be designed with 3 dimensional internally illuminated.

Non-illuminated signs demonstrating exceptional design merit may be considered for

Only 1 x logo will be approved to each shop front faade.

It may be either internally or edge illuminated

No light box style logos will be approved.

SMALL & LARGE FORMAT MEDIA TV SCREENS & GRAPHIC ELEMENTS

SMALL & LARGE FORMAT MEDIA TV SCREENS

All screens must be integrated into the overall design concept.

NON-ILLUMINATED & ILLUMINATED GRAPHIC ELEMENTS

***NOTE: NO third-tier branding/ advertising or imagery is to be shown. All proposed visual

The film can be either a solid or transparent type film.

Prohibited signage finishes:

Temporary signs. Cloth, paper or foam signs.

Must have a Solid timber thickness of no less than 6mm.

Must be fixed to an industry standard MDF or Marine Ply backing.

It must be installed to ensure no under floor echoing or hollow sound.

Where carpet is proposed, it must be of high design quality.

Must be of high architectural quality

Durable commercial quality floor finishes are to be specified throughout.

Vinyl type flooring

Un-rendered, unpainted or painted block work walls are NOT permitted.