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SYLLABUS
SEMESTER AND YEAR
Fall 2015
COURSE NUMBER, SECTION, TITLE
HSM 300-90, Health Services Management (HSM)
CREDIT HOURS
3 Semester Hours
CLASS MEETINGS
Online using blackboard and course content can be accessed 24 hours a day, 7 days
a week, and anywhere in the world with internet connection. There is no face to
face component.
INSTRUCTOR CONTACT INFORMATION
Dr. Marie St. Rose/ Dr. Kevin Jackson
Department of Nursing and Allied Health
Nursing and General Education Building (NGE), Third Floor, Suite 311
Norfolk State University
700 Park Avenue
Norfolk, Virginia 23504
Telephone: 757-823-2480
E-mail: mstrose@nsu.edu
OFFICE HOURS
You may contact your instructor by e-mail and ask the professor in blackboard.
The response time is within 24 hours on weekdays and 48 hours on weekends.
Appointments may be requested by email when a phone conference is
necessary.
COURSE DESCRIPTION
Provides a broad orientation to the health delivery system and discusses the role of
the health service manager and/or supervisor. Organizational theory and practical
information about health administration are addressed. The organizational and
environmental context within which a health manager works is investigated.
METHOD OF EVALUATION
Discussion and video presentation; group report.
COURSE MATERIAL
Buy the following required textbook:
Dunn, R. (2010). Haimanns healthcare management (9th ed.). Chicago, IL: Health
Administration Press.
ISBN 978-1-56793-358-1
This textbook is available at the NSU bookstore. Internet orders are also available
through http://www.amazon.com
Supplementary Course Material
http://www.apastyle.org Resource link to assist students in documenting the
source of information from peer review journal articles and textbooks.
PRIMARY METHODS OF COURSE INSTRUCTION
COURSE TOPICS
Course topics will be presented in the following nine modules
Module 1:
Supervisors job, roles, functions and authority
Theories and history of management
Module 2:
Decision making
Coordinating organizational activities
Communicating
Identify the various types of departmentalization and provide an example for each
one (i.e., functions, process and equipment, territory or geographic location,
customer, time, product, and mixed departmentalization).
Describe the three components of delegation.
At the end of module 5, the student will be able to:
Distinguish between reorganization and reengineering and provide examples for
each one.
Identify the basic characteristics of an effective committee operation.
Describe the various ways the supervisor or manager can react to the informal
organization and its leaders to improve relationships and organizational
effectiveness.
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Sep 7-Holiday
Sep 8- Sep 13
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Module 2
Sep 14 Sep 27
Module 3
Sep 28-Oct 4
Module 4
Oct 5-Oct 11
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Module 5
Oct 12-Oct 13
(No Classes)
Oct 14-Oct 25
Module 6
Oct 26 Nov 1
Module 7
Nov 2- Nov 15
B. Study chapters 20, 21, 22, 23, 24, and module 7 lecture
notes.
C. Take quiz 5 on chapters 20-24 by
Nov 15, 1:00 PM (40 points).
Module 8
14
Module 9
Nov 23-Nov 25
Nov 26-Nov 29
(Thanksgiving
Break)
Nov 30-Dec 4
Dec 6
Memory
4GB
Hard Drive
320 GB or greater
Optical Drive
DVD
Video Card
Integrated
Networking
Operating System
Software
Browser
Broadband Internet
Access
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Dial-up modem connection may cause problems because of the use of video in
this course.
Email Account
All students who are registered for this course have a Norfolk State e-mail account.
It is mandatory that you use your NSU e-mail account. Your e-mail is an important
component of this course and you must make sure it is working properly. Please
check your e-mail frequently, at least daily, for messages and announcements
from your instructor.
I did not check my e-mail is not an acceptable excuse. You are being held
responsible and accountable for checking your NSU e-mail in this course.
Students must call the Office of Information Technology (OIT) at 757-823-8678 to
activate e-mail accounts.
Course Organization in Blackboard and Navigational Instructions
After students gain access to the course, they may click on the following buttons
to navigate the course:
Start Here. This button provides information about how to get started in the
course such as a course overview, course calendar, navigational instructions,
and instructions on the proctored final exam.
Announcements. This button links you to messages from your instructor.
You are responsible for checking all announcements in blackboard and also
reading them by e-mail.
Syllabus. This button links you to the syllabus. The syllabus contains
important information that will guide you throughout this course.
Ask the Professor: This button links you to the place where you will
contact the instructor for course related questions and concerns. You will
only use your e-mail for personal matters.
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Cite references in APA style when using the work of others in your
discussion.
Avoid personal attacks when commenting on the posting of others.
You should address groups when commenting on their postings
(e.g., Group 1).
Do not make any derogatory comments.
Attendance Policy
In an online classroom, blackboard tracks your participation online.
Students have the responsibility and accountability to notify the instructor via
telephone/e-mail if an emergency arises and are unable to keep up with this course.
Notice to Students: If you do not login and complete assigned course work by
the end of week two, your name will be lined out on the class roster.
Learning Difficulty
If you have difficulty in understanding concepts and other course material, please
contact your instructor immediately for help. If you do so after course work is
completed or at the end of the semester, the instructor can do nothing.
EVALUATION/ASSESSMENT METHODS:
Assessment
1 Video Introduction
Exercise
4 Exams
1 Group Assignment
7 Quizzes
3 Class Discussions
Self Check Multiple Choice
Test Questions (formative)
Total Points
Point Value
50
100
80
40
40
0
Total Points
50
400
80
280
120
0
930
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GRADING STANDARDS
Grading Scale
100 94 A
93 90 A89 87 B+
86 83 B
82 80 B79 77 C+
76 73 C
72 70 C69 67 D+
66 63 D
62 60 DBelow 60 F
(930-870 points)
(869-833 points)
(832-805 points)
(804- 768points)
(767-740 points)
(739-712 points)
(711-675 points)
(674-647 points)
(646-619 points)
(618-582 points)
(581-554 points)
(Below 554 points)
The instructor reserves the right to revise the grading criteria as appropriate
and will make reasonable attempts to notify students as time permits.
No extra credit work is awarded in this course.
How to calculate your grade
You can calculate your grade at any given time during the semester using the
following equation:
Grade = (Points earned divided by Possible points) x 100
ACADEMIC INTEGRITY STANDARDS
In keeping with its mission, the University seeks to prepare its students to be
knowledgeable, forthright, and honest. It expects and requires academic honesty
from all members of the University community. Academic honesty includes
adherence to guidelines established by the University for the Use of its libraries,
computers, and other facilities. Academic or academically related misconduct
includes, but not limited to, unauthorized collaboration or use of external
information during examinations, plagiarizing or representing anothers ideas as
ones own, furnishing false academic information to the University, falsely
obtaining, distributing, using, or receiving test material; obtaining or gaining
unauthorized access to examinations or academic research materials, soliciting or
offering unauthorized academic information or materials, improperly altering or
inducing another to alter improperly any academic record, or engaging in any
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conduct which is intended or reasonably likely to confer upon ones self or another
an unfair advantage or unfair benefit respecting an academic matter.
AMERICANS WITH DISABILITIES ACT STATEMENT
In accordance with Section 504 of the 1973 Rehabilitation Act and the Americans
with Disabilities Act (ADA) of 1990, if you have a disability or think you have a
disability, contact Supporting Students through the Office of Accessibility
Services/International Student Services (O.A.S.I.S).
Location: Student Services Building, Suite 110, Room 110D
Telephone: 823-8325.
UNIVERSITY ASSESSMENT STATEMENT
As part of Norfolk State University commitment to provide the environment and
resources needed for success, students may be required to participate in a number
of university-wide assessment activities. The activities may include tests, surveys,
focus groups and interviews, and portfolio reviews. The primary purpose of the
assessment activities is to determine the extent to which the universitys programs
and services maintain a high level of quality and meet the needs of students.
Students will not be identified in the analysis of results. Unless indicated otherwise
by the instructor, results from University assessment activities will not be
computed in student grades.
SUCCESS TIPS
Students are expected to apply good time management techniques to complete all
course work on time.
Successful completion of this course with a grade of 73/100 or higher comes from
doing the important things that are necessary to obtain the desired grade:
1. Do not procrastinate because it is detrimental to online learning and will
reduce your chances of success in this course. In other words, study and do
course work now instead of later.
2. Set deadlines that are consistent with those of your instructor to complete
course work.
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3. Read, think critically, study, ask questions, understand, reflect, and apply
what you have learned.
4. Think positively because thoughts usually guide actions.
5. Your instructor is here to help you; therefore, you must speak up.
RETENTION ALERT ADVISORY POLICY
The retention alert policy provides a framework for establishing a campus network
of responders including both academic and student affairs agents to increase a
safety net so students are less likely to leave the University before graduating.
Based on your classroom performance you may be referred to the appropriate
responder through retention alert.