- what is the purpose, subject, target audiance - establish borders for analysis and design Phase 2: Audience Modeling >>> Chapter 2: (Analysis Phase) - Include Audience Model (identify audience classes and sub clas ses - Characterisze each audience class: bcz u want to find the usab ility(easy to use easy to learn e.g granma phone, char: vision not good, factorz tht make to buy normal phone to ur grand ma) requirement of the audience class - Usability requirements: local and internation. for local speak multiple language for people local and internation : english only for both - Conditions and Needs: Phase 3: Conceptual Design ( we create design documents) - Task and information modeling - Navigation design e.g Attendance: we have students, lecturer and admin audience classes difference audience classes access different tasks. Task and Information model for Admin Web attendance - Admin: Tasks and information - Create/Manage Attendance Sheet - Manage Attendance Report - Generate Report Task and Information model for Lecturer - Mark/Manage - Modify attendance of own classes - Generate Report - Generate Attendance List Task and Information Model for Students - View Attendance Summary Navigation Design Navigation diagram for mark attendance - start >> Choose module >> Choose Intake/Class code >> genrate attendace sheet and mark attendance >>>view summary