Jessica Castillo

326 Cravens
San Antonio, TX 78223
(210) 245-1542
Castillojessica698@gmail.com
Career Objective
To adept to working in an educational environment.
Education
August 2011 : San Antonio College
Paralegal program- August 2011
Coursework: Introduction to Law, Civil Litigation, Legal Research and Writing, Tort Law,
Family Law, Elder Law, legal ethics, interviewing and investigating, Law office Technology,
contracts, legal document processing, Summation, Sanction, Time Map, and Smart Draw.
Our Lady of the Lake University
August 2015-present
Course Work: Technology for Education, Philosophy, Catholic Imagination, Physical Science,
Education 1301 ( SAC)
Experience
(although new to the law office environment my current position gives me a lot of customer
service experience)
May1, 2012-October 2014
HEB
Customer Service Assistant
SUMMARY OF THE POSITION: Responsible for packaging and assisting customers in
transporting and unloading their merchandise from the store to their vehicle while providing
superior customer service. RESPONSIBILITIES OF THE POSITION:
- Packages, transports, and loads customers' purchases to vehicle
- Gathers baskets and picks up trash inside and outside store
- Cleans, mops, dusts, and maintains store cleanliness and safety
- Returns products to proper locations
- Assists customers in locating merchandise
- Maintains and stocks bag areas
- Assists in unloading merchandise from baskets
Checker
SUMMARY OF THE POSITION:
Processes customer transactions of goods and services while providing superior customer
service.
RESPONSIBILITIES OF THE POSITION:
- Provides excellent service and customer interaction

- Collects payment for customer purchases

- Demonstrates suggestive selling techniques
- Bags groceries for customers
- Monitors and manage potential front-end shrink
- Makes change and keeps an accurate till
- Answers product related questions for customers
- Ensures company food safety and sanitation expectations are achieved by following SOP's
JP Morgan Chase
August 18, 2014- Present
Telephone Banker

Answered a constant flow of customer calls with up to 80 calls in queue .

Addressed and resolved customer product complaints empathetically and
professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced
Effectively managed a high-volume of inbound and outbound customer calls.
and challenging call center environment.
Referred unresolved customer grievances to designated departments for further
investigation.
Acted professionally and patiently when addressing negative customer feedback.

Internship
Intern Legal Assistant- David Bosworth Law Office
August 2013- December 2013
Produced legal documents, including closing.
Researched statutes, decisions, legal articles and codes.
Directed and coordinated law office activity
Developed a working relationship with clients, and attorneys.
Filed all court documents on behalf of the attorney with the legal assistant
Crockett Elementary School

Student taught
Maintained high ethical standards
Help students with assignments
Created lesson plans

Petsmart
Petcare Specialist

Monitor pets and provide necessary services for a safe and healthy stay.

Performing a variety of tasks, including feeding, dispensing medications, exercising

cleaning, and showing compassion and care for all guests.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing pet
hotel.

Politely assisted customers in person and via telephone, I also did the baths and nail
grinds for our guests staying in the hotel.

Volunteer Work
Grace Place
Assist elderly people

Skills
Microsoft Word, PowerPoint, Lexis Nexis, Prodoc exposure
Skilled in call center operations
Dependable and detailed
Committed to maintaining data integrity
Completed telephone training
Personable and approachable
Adheres to customer service interactions
References ( recommendation letters if needed)
Catherine Kagebin Central Checkout Manger Phone: 531-3100
Justin Clark - Central Checkout Manger Phone: 844-4485
David Bosworth-378-9962