CEP Lesson Plan Template

Teacher/s: Yan Liang______________________________

Level: _Int. Conversation AM_____
Date/Time: ___Mar. 22______
Goal: Students will learn how to complain, respond to complaints, and make requests
Objectives (SWBAT):
Students Will Be Able To
1. correctly use expressions that might be used in a polite complaint
2. respond to complaints appropriately, making apologies
3. ask for requests politely
4. exchange information
Theme: ___Traveling________________________________________________
Extensions: ______phrasal verbs, information exchange, ask for requests politely__________________
Aim/Skill/Micro
skill
Review or
Preview (if
applicable)

Activity/Procedure/Stage
Linking & Transitioning to rest of lesson:
Good morning, everybody~
[Lead-in questions]
Did you have a wonderful spring break?
Where have you been?
Is this your best travelling experience?

Interaction

Time

(for example:
SS-T)
15
mins
T-SS

Are you all satisfied with your trip?

Have you ever complained about the food
or service in a restaurant? In a hotel?
When was the last time you remember that
you complained? About what? To whom?
SS-SS
Do you think people complain more in the
US or in your country? About what (in
particular)?
Today we are going to talk about
complaints. Then we will learn how to
make apologies, as well as how to make
requests.
SS-SS
Warm-up activity after spring break:
Information gap. Practicing speaking
English.

Anticipated
Problems

10
mins

After spring break,

students may be not
quite familiar with
speaking English.
Using the warm-up
activity to motivate
them.

Activity 1:

1.1 Pre-Stage:
Write down three complaints about things
happened during your journey.

Complaints
And tell why you complain about it. [if
discussed in the warm-up activity, then
ignore this]

SS-SS
SS-SS

1.2. During Stage:

Please look at these pictures and discuss
with your partner.

This will help them

2mins sort out their minds.
Later making
apologies to these
situations. Ss can write
down language
structures besides the
10
current ones.
mins

Please use the following vocabulary to

describe and explain what is happening in
each picture.
Then, create short conversations about the
above situations using the vocabulary and
sentences above and try to expand.
SS-SS
Transition to #2:
Has anybody
complained
about you
before?
Activity 2:
Respond to
complaints

20
mins

1.3 Post-Stage:
Students will choose one from these
pictures to describe and make
conversations.
Tangible Outcome & Assessment
3.1 Pre-Stage:
But sometimes, things can be just opposite.
If somebody complains about you making
noises or so, what can you say?

T-SS

Can you come up with some phrases? What SS-SS

would you usually say if somebody
complains about you?
Brainstorm:
Apologize and ...
1. ... give an excuse - Im sorry, I didnt
realize... admit a mistake - I'm sorry, I
forgot I left it on.
2. ... make an offer - I'm sorry, Ill turn it
down right now.
3. ... make a promise - I'm sorry, it wont
happen again.
Let ss write on their worksheet.

10
mins

Transition to #3
or Wrap-up:
_Usually we ask
for requests after
making
complaints.

3.2. During Stage:

Using worksheet COMPLAINTS.
Now work with your partner and make
SS-SS
conversations using the language structures
we have learned today.
3.3 Post-Stage:
Let students present their conversations.
They can choose any of these situations.

SS

20
mins

8
mins

Tangible Outcome & Assessment: students

can practice the phrases of responding to a
complaint.
Activity 3:
Ask for requests

2.1 Pre-Stage:
Usually after complaining, we often make
request.
What is request?
Making request means you want somebody
else to do something for you.

T-SS
SS-SS

5
mins

Remember in your journey, did you ever

make any requests?
(big group discussion)
*Ask somebody to tell you the time.
*Ask someone to take you to the airport.
What do you usually say to that person?
Will you ask him or her directly to offer you
the help?
You can use please, grateful, appreciate to
make a request more politely.
2.2. During Stage:
In the following box, we practice making
requests using phrasal verbs.
Use phrasal verbs to request action.

Please could / can you ... ... turn your

phone off before class.
I would be grateful if you could ... ...
arrive to class on time.
I would appreciate it if you could ... ...
put away the groceries.

2.3 Post-Stage:
What requests could you make in these
places.
Then prepare the last activity back home,
try to use what we have learned today. Next

SS-SS

8
mins

4
mins

time, I will check your conversations.

Tangible Outcome & Assessment: students
learn how to make requests politely.
Wrap-up

Lesson Evaluation Procedures:

Homework:
1. Language structures
2. Make conversations using target
language structures.

Materials:
Worksheet, posters, markers, ppt
Contingency Plans (what you will do if you finish early, etc.):
What are your take-aways?
Post-Lesson Reflections: