DALINA L.

OUCH
1320 Lewis Ave. Long Beach, CA 90813
DalinaO@gmail.com
(562) 237-3277
Follow me on LinkedIn: https://www.linkedin.com/in/DalinaLOuch
SUMMARY OF QUALIFICATIONS: Strong attention to detail developed from experience in sales,
merchandising, customer service, and fashion courses including Fashion Show Production. Excellent administrative
skills and professional etiquette.
EDUCATION
California Polytechnic State University, Pomona, CA
Bachelor of Science, Apparel Merchandising and Management

Anticipated Graduation Year: 2016

EXPERIENCE
BCBG MAX AZRIA GROUP, LLC.
Human Resources File Clerk
Maintain files of active and terminated employees
Manage files and I-9 documents
Update incomplete information of employee files via ADP and Report Smith

2015-2016

Cerritos Acura, Cerritos, CA

2012 2015
Receptionist, BDC Representative
Managing calls on Cisco multi-line phone network
Calculate Technician Flag Sheets for Payroll Department
Compose daily report for Service Team of technicians labor hours
Close paperwork for Service Department at end of business day
Assist BDC/Service Desk on an as-needed basis
Demonstrated accomplishment: Developed master templates for data management (sales reports, employee
information, etc.), streamlined shuttle dispatch system for service department.
Sidecca Inc., Cerritos, CA
Team Leader
Trained new sales associates and coach sales team
Set individual and storewide sales goals
Composed daily sales progress report
Counted cash at the end of each day and deposited funds into business account
Demonstrated accomplishment: Consistently increased daily sales goals by 10% from previous year.
BP West Coast Products, LLC, La Palma, CA
Administrative Assistant (Temp)
Manage file system and online data base system
Correspond with Arco/AMPM franchisees on an as-needed basis
Order supplies, prepare shipments, file, copy, and scan documents.

2010-2012

July 2008 September 2008

SKILLS
PC literacy, proficiency in Microsoft Office Applications, proficient in Photoshop and Illustrator excellent
organization and multi-tasking abilities, ADP, Time Highway, Cisco IP Phones, Soft Skill Certified, works well
under pressure and in fast-paced environments, works with a sense of urgency, strong communication skills (both
written and verbal), strong customer service skills, and great interpersonal skills.
EXTRACURRICULAR ACTITIVITES-HOBBIES-VOLUNTEER
Hobbies: Sewing, drawing, photography, PC gaming, reading, Martial Arts Club (Public Relations Officer).
Volunteer: Cerritos Acura community projects (career fairs, community presentations, etc.), Bridal Gown fittings
(Cal Poly Pomona), AG Day LA (Cal Poly Pomona), Program Giveaways (Comic-Con International)