Beruflich Dokumente
Kultur Dokumente
Contents
Introduction
UNIT 25
67
UNIT 26
70
UNIT 27
Shopping
73
UNIT 28
Your colleagues
75
UNIT 29
77
UNIT 30
79
UNIT 31
Requesting information
81
UNIT 32
Staying in a hotel
84
24
UNIT 33
86
26
UNIT 34
Organising a trip
88
UNIT 35
Hiring a car
91
UNIT 36
Returning home
93
96
12
15
18
UNIT 7
21
28
UNIT 11
Confirming arrangements
31
UNIT 12
Changing plans
34
UNIT 13
37
UNIT 14
40
UNIT 15
42
UNIT 16
44
UNIT 17
46
UNIT 18
49
UNIT 19
52
UNIT 20
Eating out
55
UNIT 21
57
UNIT 22
Starting a journey
59
UNIT 23 Travelling
62
64
96
97
118
121
135
Contents 3
Introduction
This Self-study guide is part of the English for Business
Life business English course. It follows the English for
Business Life syllabus and language program me. Each
level of the English for Business Life course has a
Self-study guide - this is the elem entary level.
This Self-study guide can be used:
as a stand alone self-study course
in class to supplem ent English for Business Life
course work
for hom ew ork
as a key com ponent of the 'com prehensive' study
track (the English for Business Life course has three
study tracks: fast, standard and comprehensive)
as practice m aterial for learners w ho are following
general English courses and need practice in
everyday business English.
Each unit begins with a recorded sum m ary of useful
phrases and includes:
clear study notes
realistic practice exercises.
At the back of the Guide are:
an easy-to-follow language Reference Section
a Glossary of key business-related terms
clear answers and audio text to support the practice
exercises.
The recorded m aterial is available on a CD which is
included with the book. The recordings include
standard accents and examples of people from different
parts of the world speaking English. The comm on
contracted forms used in real business com m unication
(I'm, isn't, won't, etc.) are dem onstrated in the
exercises. For details of the m ain contractions in this
Guide, see the note on page 96.
4 Introduction
UNIT 1
About you
Some useful phrases
Listen to the recording and repeat
Hello, are you Tom Young?
Yes, I am.
No, I am (I'm) not.
Good morning, my name is Mary Segal.
Good morning.
Good afternoon.
Good evening, Mrs Segal.
I work for MAT.
I work in the finance department.
Finance
Sales
IT
an engineer
a designer
Study notes
H ello
We often use hi instead of hello in informal situations.
... are you Tom Young?
See Reference Section 11.1 for subject pronouns (I, you etc.)
Listen to these pronouns and repeat.
Singular I
You
He
She
It
Plural
We
You
They
Are you ...? Yes, I am.
See Reference Section 1.1 for details of the verb to be.
My n am e is ...
Notice these alternatives:
first name
given name
family name
last name
Christian name
surname
rep
rep = representative
IT
IT = inform ation technology
3 {three)
8 (eight)
4 {four)
9 (nine)
About you 5
Practice
Telephone numbers
4^
C
aJL
b
c
d
e
f
Dialogues
Simple exchanges
D ialogu e 1
- a ..fcX&IAS..!*...........................................................
are you Eddie Yung from BIT?
- b ..................................................................................
- c ..................................................................................
d
My name's Kurt Jarvis. I'm from Key Trading
in Hong Kong.
e ..................................................................................?
-
.....................................................................................................................................................................
D ialogue 2
Hi, I'm Tina Awola.
- f ........................................................................ Tina.
I work for the International Credit Bank, in
Lagos.
-
h .............................................................................
i .............................................................................
Here's my card. W hat do you do at the
International Credit Bank?
j
............................................................................
I'm a lawyer.
Vocabulary, a/an
3 Fill in the gaps using each of the words in the
box once.
accountant /
Italian
international
6 UNIT 1
Germ an
good
manufacturing
Japanese
sales manager
ke- j.SW.t . r
. . B
. ^
r . .........
a You: .............................................................................
TM: No, she isn't. She's from Spar Engineering,
Chicago.
b You: Is your num ber 34 67 22?
LG: ..............................................................................
c You: .............................................................................
TM: No, it isn't. It's in Glasgow.
d You: Is Ms Gomme's first nam e Mary?
TM: .............................................................................
e You: .............................................................................
TM: No, I'm not. I'm in the IT departm ent.
f
UNIT 2
a bank
a law firm
division
section
I work in Sales.
I work in the European Sales Team.
I'm (the) assistant manager.
assistant
deputy
Study notes
I w ork in Sales.
You can say: I work in Sales
or I work in the sales department.
See Reference Section 9.2 for uses of the.
See also the notes on capital letters in business titles on page 96.
I'm th e assistan t m anager.
You can say, e.g.: I am the assistant manager
or I am assistant manager.
I am the IT manager
or I am IT Manager.
See Reference Section 9.2 for uses of the.
See also the notes on capital letters in business titles on page 96.
Yes, I lik e it very m uch.
Notice these object pronouns:
Singular
Plural
me
us
you
you
him
they
her
they
it
they
See also Reference Section 11.1.
Practice
Listening for key information
Use o f the a n d -
assistant
law firm
Benedict
manager
Claude
M onaco
d epartm e nt
Saffer Security
C om pany
a Cld'ttde-
c ................
Rhodes
Associates
( b ..............)
Dumas
Mila
e ..............
f ................
(insurance
company)
City
Ottawa
P ositio n
Accounts
d ..............
g ..............
head of
the legal
h .............
8 UNIT 2
Spelling
4 Practise spelling the following,
a Your first name.
b Your family nam e,
c The nam e of your town/city,
d The nam e of your company.
Identifying yourself
5 Read this statem ent, then w rite a statem ent about
yourself.
My name is Paulo Chitolina. I w o rk fo r an insurance
com pany called Etaak. Its a Brazilian company. I w o rk in Sao
Paulo. I'm an electrical engineer I w o rk on the maintenance
side. I'm Assistant Manager
UNIT 3
Drive
cafes
bars
shops
second
third
W hat is th e address?
97 G eneva Road.
Road has a capital letter R w hen it is used in a nam e.
Notice these abbreviations:
Road - Rd. Street - St. Avenue = Av.
Drive = Dr. Square = Sq. Place = PL
97 G eneva Road
See Reference Section 20.1 for cardinal num bers: one, two,
three etc.
There are som e good restaurants nearby.
There aren't any shops.
See Reference Sections 1.2 for there is! are, and 13.1 for some Iany.
Note that some nouns are 'countable' - we can count them:
a shop, two shops, some shops.
Some nouns are 'uncountable' - we m easure them : some milk
(not a milk), a litre of milk, two litres of milk (not some milks).
D o you h ave a cafeteria?
We h ave an e x c e lle n t cafeteria.
See Reference Section 1.3 for examples of the Present Tense of the
verb to have.
... in th e basem en t.
Notice the prepositions on the first Isecond floor and on the ground
floor. But in the basement.
UK English, ground floor = US English, first floor.
... on th e first floor.
See Reference Section 20.2 for ordinal num bers: first, second,
third, etc.
Practice
Saying what you do and where you work
1 Listen to the speaker and answ er the questions,
a W here does she work?
b W hat's the address?
c W hich floor is her office on?
d Do they have any warehouses?
Ordinal numbers
Listen to these (ordinal) num bers and write the
form of the abbreviations in full.
First
6th
1st
2nd
3rd
4th
5th
7th
8th
9th
10th
Cardinal numbers
2 Listen to these num bers and fill the blanks.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
one
two
three
four
. i ' m .......
six
seven
eight
nine
ten
twelve
thirteen
fourteen
fifteen
seventeen
eighteen
nineteen
10 UNIT 3
.
... a canteen?
e.g. (y o u )....P?
Yes, we do - it's on the seventh floor.
20 tw enty
21 tw'enty-one
22
23 tw enty-three
24 tw enty-four
25
26 twenty-six
27 tw enty-seven
28 tw enty-eight
29 tw enty-nine
30
40 forty
50 fifty
60 sixty
70
80 eighty
90 ninety
100 a hundred
Dialogue
address
in
any
near
basement
on
fo r
some
have
w here
in
e.g. - Is there
fruit juice?
UNIT 4
Study notes
m ak e p a rts/d o a lo t o f busin ess
Make m eans to create or construct.
We make parts for computers.
Do is used to talk about activities, especially work:
We do a lot of business in Western Europe.
Note the expressions to make money and we are making a lot of money.
See also Reference Section 18.1 for uses of make and do.
W hat are you w o rk in g on at th e m o m en t?
We are d e v e lo p in g a n e w ... system .
Compare the Present Continuous tense and the Simple
Present tense.
What does your company do? (Simple)
What are you working on at the moment? (Continuous)
See Reference Section 2.2 for the Present Continuous tense.
We are m ak in g a lo t o f m oney.
We d on 't do m u ch b u siness in ...
Notice these examples a lot of/lots of much and many.
A ffirm ative:
We are making a lot of/lots of money.
They export a lot of/lots of shoes.
N egative:
We aren't making much money.
They don't export many shoes.
Interrogative: Are you making much money?
Yes, (quite) a lot. / Yes, a lot. / No, not much.
Do they export many shoes?
Yes, (quite) a lot. / Yes, a lot. / No, not many.
See also Reference Section 13.3.
... W estern Europe.
... S ou th A m erica.
See Reference Section 20.13 for parts of the world.
90% o f our business
90% = ninety per cent
75% = seventy-five per cent
12 UNIT 4
Practice
Dialogue
B: W e're b ........................................................................
We c ............................................programmes from
the States and Japan.
A: W here d ..................................................................... ?
A: W hat a d oer
........................ ?
B: About e .......................................................................
our business is f .......................................................
A: Do you do g ...............................................................?
B: No, h ............................................................................
A: How are things going i ............................................ ?
Questions
3 Match the questions with the responses.
g
h
i
How is business?
eg
We do about
ten
per cent
(10%)
of our
business in
Western
Europe.
We import
about
fifty per
cent
(50%)
of our
materials
from
the Far
East.
We export
about
ninety
per cent
(90%)
of our
products to
South
America.
UNIT 5
jp j
south
east
west
south-east
north-east
town
place
its
...i n th e so u th -w e st o f th e country.
Notice these prepositions:
It is south of the city.
It is in the south of the county.
See also Reference Section 20.12 for the points of the compass.
Is it far from Pusan?
Notice the propositions:
They are not fa r from Seoul.
It is about 300 kilometres aw ay (from Pusan).
300 k ilom etres
Numbers 100-1000
300 three hundred
900 nine hundred
360 three hundred and sixty
920 nine hundred and twenty
See Reference Section 20.1 for m ore examples.
Practice
Reading a map; compass points
M anchester
D o ve r
Ipswich
N u m ber
Company
Tinto Inc
6872 543
Non-Executive
Directors
Ray Bunghi
Mai Nixon
4002 356
3679 901
M anaging Director
Wallace Bright
6871227
Secretary
Cathy Fongello
6871 730
Sales M anager
Anne Grundig
6871 774
Secretary
Maria Cobb
6871 395
Brighton
Box 2
Plymouth
C ardiff
Birmingham
York
e.g. .The
[s.
i s ..
Tinto Inc.
Dialogue
3 Fill in the gaps using the following words
and phrases.
about
m ain.-'
A:
B:
A:
B:
16 UNIT 5
away
place
exactly
th a t
far from
to the n o rth
e w om an/870 ..............................................................
f
m an/121 ...................................................................
g radio/690 ..................................................................
h com pany/916...........................................................
address/412 ..............................................................
UNIT 6
Study notes
This is you r visitor's pass.
T he to ile t is th a t w ay.
This I these are used with people or things that are near to
the speaker:
This is my boss. It's up these stairs.
That!those are used with people or things that are not near to
the speaker:
That woman is an accountant. Production is in those buildings.
See also Reference Section 12.1.
... th rou gh th o se doors.
Notice these prepositions of direction. See also Reference
Section 17.3.
to
Go down here.
Drive up there.
downstairs
18 UNIT 6
past
B
straight on
- >
through
down
in
opposite
on
next to
in front of
between
.Ln R
on the left of
0
behind
Ln R
.
on the right of
Go d o w n here.
D rive up there.
Here, go I drive are imperatives. You form the imperative from
the infinitive.
to go Go along here.
to drive Drive down here.
You form the negative with do not:
(Do not) Don 'tgo that way.
[Do not) Don't drive this car.
See also Reference Section 5.
Practice
Identifying buildings
Dialogue
behind
main /
block
place
entrance
that
how
your
B: W here's e ..........................?
A: It's f ......................... the adm in building.
B: g ......................... do I find it?
A: Go h ......................... here, past the car park. It's
the second building i ..........................the left. The
j ......................... is opposite the main gate.
Giving directions
4
Site plan
I Conference centre
2 Testing area
3 Paint shop
4 C ar park
5 Main block
9 Main gate
The layout of your company 19
i f [s oy...tk\..
.WZXt.<?.,tk..t&shWfyM.zA-
...................................................................................
It's opposite the m ain gate.
.......................................................................................
It's next to the w arehouse and stores building.
AB
CC
TA
SP
PS
WM
MG
It's behind the m ain block.
WS
SR
AB
Prepositions o f direction
5 Complete the examples.
a
- >~
W alk.......................here.
CP
PS
SR
SP
CC
PB
I
*
Q *
CP
.......................................................................................
It's on the right, next to the testing area.
- g
Prepositions o f place
6 A m em ber of staff is showing two visitors round
PAX Ltd.
i Read the text and fill in the prepositions.
ii Make a simple plan and write a text for a visitor
to your company.
20 UNIT 6
UNIT 7
Good afternoon
journey
flight
It was fine.
Oh, good.
It was terrible.
Oh, dear.
Was the plane on time?
early
late
on time
Study notes
H ow w as your trip?
It w as fine.
See Reference Section 1.1 for examples of the Past tense of to be
(was! were).
H ow do you do?
This phrase is used in formal introductions. You can answer:
How do you do?
(formal)
or Nice/glad/good/pleased to meet you. (informal)
Compare How do you do? w ith How are you?
How do you do?
How do you do? It's nice to meet you.
How are you?
I m fine, thanks. How are you?
N ice to m e e t you, too.
= It is nice to meet you, too.
Notice the use of too:
I'm from France.
I m from France, too.
I speak Spanish.
I speak Spanish, too.
Note that in the negative, we use either.
I don't speak Chinese.
I don't speak Chinese either.
I speak a little English.
I k n o w a fe w w ords.
A little is used with things you can't count:
a little sugar
a little coffee
A few is used w ith things you can count:
a few people
a few shops
See also Reference Section 13.3.
Practice
Greetings and introductions
a few/a little
eg- a
Greeting
Introduction
Nationality
Language
Brazil
a ...................
b .....................
British
Chinese
Egyptian
French
Portuguese
English
China
Egypt
e .....................
c .....................
d .....................
Hungary
Japan
Russia
f ....................
French
Hungarian
Japanese
g .....................
h ...................
i .....................
Spanish
United States
j ....................
Russian
Spanish
English
e.g. .id
f i t t e r Spe-MS. ?ortiA<giA&&.
S k e s.rf r o VK BrfKifciL..............................
22 UNIT 7
Chinese phrases
m ilk
cash
.....
a
b
c
d
e
f
g
Simple exchanges
4 Match the responses to the prompts.
a
b
c
d
e
f
Welcome to I<PG.
Do you know any French words?
Good m orning.
Do you speak Chinese?
How are you?
It's nice to m eet you.
8 How do you do?
h How was your trip?
i
ii
iii
iv
V
vi
vii
viii
Arabic w ords
coffee
people
yes, it was
not
to o
dear
hi /
to
w ere
late
journey
te rrib le
......................................................................................
......................................................................................
......................................................................................
......................................................................................
e
f
g
h
UNIT 8
24 UNIT 8
Study notes
H ow lo n g are you h ere for?
- How long are you staying (here for)?
W hen are you leaving?
Note that the Present Continuous tense is often used for the future
w hen the action is already planned.
See Reference Section 2.2.I hear you are leavin g ...
We often use I hear, I understand, I see w hen we already know
about a plan.
7 hear Sara is leaving the company.
I understand we 're leaving at five o 'clock.
... to m o rro w m orning.
The parts of the day: morning, afternoon, evening, night.
Notice these expressions:
This afternoon
Tonight
Tomorrow morning
Monday afternoon
... on M onday even in g.
Listen to the days of the week. Notice these com m on
abbreviations.
Mon
Tue
Wed
Thu
Fri
Sat
Sun
See Reference Section 20.7 for days of the week.
Practice
A chance m eeting in Japan
understand/hear/believe, etc.
5 Think of people you work with, and write
examples. Use the table as a guide.
hear
e The design team are w o rk in g ...............tonight the deadline i s ...............tom orrow morning.
We
believe
understand
see
I kfiAr yrplA
UNIT 9
month
year
26 UNIT 9
Study notes
Call m e o n M onday.
We use the imperative form in informal requests.
See Reference Section 5.
Give my regards to ...
Send me an email/text message.
D o n o t forget to sen d th o se figures.
Note the negative imperative.
Don't worry - it's OK.
Don't tell John.
But be careful - the imperative in English can sound impolite.
I w ill e m a il y ou n e x t w e e k .
We use will for promises:
I'll see you soon.
I'll call you on Monday.
...i n t h e spring.
The seasons: spring, summer, autumn, winter.
Notice also these prepositions:
in the New Year
during Ramadan
at Christmas
at Carnival Time
at Easter
at Chinese New Year
... in January.
Listen to the m onths of the year. Notice the common
abbreviations. See Reference Section 20.7.
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
You m u st visit us ...W e use must in invitations.
See Reference Section 7.4.
Practice
Goodbyes and thanks
Will in promises
2 Make a dialogue from the sentences below. Then, if
possible, practise the dialogue with a partner.
Visitor
Bye.
I will.
I w on't.
And you m ust visit us.
Thank you for
everything.
H ost
Thanks - we will.
You must visit us again
soon.
You're welcome. Don't
forget to call us.
Have a good flight. And
give my regards to your
colleagues.
Imperatives
4 Sort out the jumbled sentences.
e.g. please/m e/tom orrow /call/m orning
(UKtt vk& fpiKorrow y^pr-ni'n^.
a
let/this/please/know /m e/evening
touch/keep/in/please
again/see/soon/you
you/for/everything/thank
g hom e/journey/good/a/have
e.g. _
YoiA V
Ve
. Op'n f -fo r g e t \ o
yplA
^.M
C ,M 1^5.
UNIT 10
Setting up a meeting
Some useful phrases
Listen to the recording and repeat
What is (What's) the date?
It is (It's) April the 25th.
Are you free today?
How about tomorrow?
Is the morning OK?
Can we meet in the evening?
morning afternoon evening
Can you make Friday?
Can you make the meeting on Friday?
meeting appointment conference
Yes, I can.
No, I cannot (can't).
I am (l'm) afraid I can't make it.
I'm afraid I can't make the 26th.
I can't make it till the 27th.
I can't make it till 3.30 on the 27th.
OK, let us (let's) meet on the 27th.
I will (I'll) see you ...
... at four o'clock.
... in the afternoon.
... on Saturday.
... on April the 27th.
That is (That's) fine.
See you then.
28 UNIT 10
Study notes
W hat is th e date?
April 25th - April the twenty-fifth
25th April ~ the twenty-fifth of April
In emails, the -th is often omitted:
25 April 2007
Can w e m e e t in th e even in g?
Sec Reference Section 7.1 for examples of can.
Can you m ak e Friday?
We often use the verb to make w ith arrangem ents:
I can make three o 'clock.
I can 7 make Friday.
Note th at w hen make has an object (the meeting, it, etc.), we use
a preposition:
I can make the meeting at three o 'clock.
She can't make it o n April the 25th.
See Reference Section 17.1 for prepositions of time.
N o, I can n ot.
Notice th at cannot is one word.
... till th e 27th.
till = until. See Reference Section 20.2 for ordinal num bers
(26th, 27th etc).
...t il l 3 .3 0 ...
This is: half past three or three thirty.
See Reference Section 20.6 for telling the time.
... let's ...
We use let's in suggestions.
See Reference Section 18.3.
Practice
Two meetings
1 Listen to the phone calls and complete the inform ation below.
Call 1
Call 2
Type of m eeting
Day/Date
Time
Arranging a meeting
2 Read the messages, then num ber them in the correct order,
a
0 00
D elete
CD
In
m.
R eply
R e p ly A ll
F o rw a rd
C o m p o se
to r
M a ilb o x e s
In
IS .
j____
G et M ail
D elete
R eply
&
R ep ly A ll
g |
F o rw a rd
/
C om pose
f 4
L t-'
M a ilb o x e s
-v
i___ 1
G et M ail
Dear Rudi
Dear Stella
Rudi
Regards, Stella
t) O O
$
D e le te
In
fi;
R eply
m
R ep ly A il
m
F o rw a rd
O l
7
&
czj
C om pose
M a ilb o x e s
G et M ai!
6 0 0
D elete
In
M fe
l ||
Reply
R ep ly A ll
a
F o rw a rd
/
C om pose
fsli
H tf'
M a ilb o x e s
:___ 1
G et M ai!
Dear Stella
Dear Rudi
Yours, Rudi
Regards, Stella
Setting up a meeting 29
Dialogue
j
k
1
m
n
o
p
q
1 1 -3 0 ...........................................................................
6 .1 5 ..............................................................................
17 J u n e .......................................................................
21st M a rc h .................................................................
12/9/06 ......................................................................
25/2/16 ......................................................................
1899 ............................................................................
1985 ............................................................................
.C rte
y*fSY&. W&dw&sdixyr'?
Uo} X vK S o rry jj T .c & ti ! ...........
a
b
c
d
....2..?)T.4..
g
30 UNIT 10
UNIT 11
Confirming arrangements
Some useful phrases
Listen to the recording and repeat
I am (I'm) calling about our arrangement.
I'm calling to confirm Tuesday's meeting,
calling
phoning
writing
meeting arrangement plan
Can I check the day?
the day
the time
the place
the details
Can I check the details?
Go ahead.
Is it at 9am or 9pm?
It is (It's) at 9am.
Is that right?
Yes, that is (that's) right.
Are you still OK for Monday?
We are (We're) meeting for lunch.
Is that still OK?
Do you know when it is (yet)?
Do you know where it is (yet)?
Do you know if you can make it (yet)?
Could you let me know?
Thanks for reminding me.
Study notes
I am calling to confirm ...
= I am calling in order to con firm.
Here, to - in order to.
... Tuesday's m eetin g .
Compare:
Canyon come to the meeting on Tuesday?
Can you come to Tuesday's meeting?
Sec Reference Section 7.1.
... 9am or 9pm ?
am - ante meridien (Latin) = before 12.00/noon.
pm - post meridien (Latin) = after 12.00/noon.
A re you still OK for M onday?
D o you k n o w w h e n it is yet?
Yet norm ally stands at the end of the sentence.
Still normally stands before the main verb [meet).
Are we still meeting for lunch?
But after the verb to be.
I am still on the phone.
See Reference Section 18.4.
D o you k n o w w h e n ...?
D o you k n o w w h ere ...?
D o y ou k n o w if ...?
Compare these examples:
When is it?
Do you know when it is?
Can you make it?
Do you know if you can make it?
See Reference Section 14.
Confirming arrangements 31
Practice
Confirming time and place
Dialogue
M eetin gs
Tim e
R oom
Tuesday's m eeting
W ednesday's m eeting
11.00
10.00/11.00
317
ahead
know
still
c o n firm /
Pauls
ten
details
right
A: I'm calling to a
this b .......................
m anagem ent m eeting. Can you c ..................... it?
Embedded/indirect questions
2 Change these questions, using the verb in brackets
as shown.
e.g. W here is the m eeting?
Do
is ? .........
check
make
w eeks
is?
!r?^. .!.-??.........
still/yet
d Is it on M onday or Tuesday? (knowr)
e W ho is coming? (tell)
32 UNIT 11
Time
Place
Monday's
meeting
a 9am
b Room 503/509
W ednesday's
m eeting
c .....................
d Conference room
Thursday's
m eeting
e 2.00/3.00
f .....................
Friday's
meeting
Saturday's
meeting
i 7pm
12.00
h Boardroom
j .....................
Is.
i.-n^;.S.tiM..Q-.t.
Yesterday's conversation,
Tuesday's meeting, etc.
fry*-.?
503 or..509..^f.?..................................................
.P..
wfarZIA.
The conversation
yesterday
..
= ........ Y
c.O'HVersA.'f"ion
a ..................................
= Tuesday's m eeting
.VkG-zt.iWff..i$../tt&.?.........................
= Tomorrow's
appointm ent
f
g
= d .............................
h
i
e ............
= 2010's plans
to/in order to
6 Write examples, using the table. Then, think of your work: w hat are you doing and why?
e.g. .1.
I am
I am
He is
She is
We are
They are
P /u f.
to
in order to
!.1*^
have a coffee.
tell him the new room num ber.
check the address.
visit a customer.
thank her for lunch.
find out the time of the meeting.
Confirming arrangements 33
UNIT 12
Changing plans
Some useful phrases
Listen to the recording and repeat
l am (I'm) afraid, we will (we'll) have to ...
... change the room.
... start earlier.
earlier later
Can we change the time of the meeting?
Can we change it to next week?
this week
next week
this month
next month
Why? What is (what's) the problem?
Why do you want to change it?
Because the conference room is booked,
booked
reserved
occupied
Can we have the meeting in your office?
Why don't (do not) we meet in the afternoon?
Will the room be free by two o'clock?
I will (I'll) find out.
I cannot (can't) make it then.
I have to meet a client.
I will not (won't) be back by two.
Will you be back before six?
before six after seven
Yes, I will.
No, I won't.
OK, let us (let's) meet at 7.30.
34 UNIT 12
Study notes
... w e w ill h ave to ch an ge th e room .
See Reference Section 3.4 for examples of the Future tense
w ith will.
... earlier/later
These are comparatives forms:
early - earlier
late - later
See Reference Section 15.2.
Why? B ecau se ...
Why - asking for the reason.
Because-giving the reason.
W hy d on 't w e ...?
This is a way of making suggestions.
Why don't we change the room?
I h ave to m e e t ...
Notice that have+ infinitive (to meet) expresses obligation.
I have to work on Saturday morning.
I don't have to speak English in my job.
... let's m ee t at 7.30.
This is another w'ay of making suggestions.
Let's change the time.
Let's change the room.
Practice
w hy a n d b ecau se
have to
D ialogu e 1
a W hy can't they m eet on the 16th?
b W hy are they m eeting after three o'clock
on the 18th?
EH
D ialogu e 2
c Why will they have to change the time of
next m onth's finance meeting?
d Why don't they m eet in her office?
Wi II/Wi 11 n o t
My secretary/understand instructions in
Spanish.
your colleagues
your m anager
the m eeting room
your assistant
your family
Reception
you
i/yvrfc
oia
SfofiArdtWt?
Changing plans 35
Dialogue
booked
find o u t
th e problem w e ll /
free
w hy d o n t w e
Suggestions
6 The meetings below have problems (a -f). Make
suggestions that will solve the problems.
S u g g estio n s
Lets ...
Could w e ...
.. t ................................
(4.15)
36 UNIT 12
.........
W e c o u ld ...
W h a t a b o u t...
W h y d on t w e ...
H o w a b o u t...
UNIT 13
Study notes
Could w e p o s t p o n e ...?
Could is often used in requests.
See Reference Section 7.1.
... p u t it off.
Notice: put off - postpone
call off - cancel
You can say:
Could we put off the meeting?
or Could we put the meeting off?
or Could we put it off?
but not Could we put off it?
See Reference Section 7.1.
... I'm n o t going to m a k e it.
See Reference Section 3.3 for examples of going to + infinitive
(to make) used for the future.
I can't m ak e it either.
We h ave a problem too.
either/too = this is also true for me.
either:
I can't make it.
I can't make it either.
I don't like delays.
I don't like delays either.
too:
We have a problem.
We have a problem too.
I'm stuck in traffic.
I'm stuck in traffic too.
(Stuck is the past of stick - it is an irregular verb.)
See Reference Section 18.11 and 18.12.
Practice
Cancelling/postponing
a Tuesday's m eeting
c Thursday's m eeting
i security alert
A re
or
A re
_fo_c.ciJo-f-f f k e vueef m ^ ?
to
ii IT problems
c
too/either
e - ifk e - r ..........
I have a cold,
I have a virus,
38 UNIT 13
about y
problem
A:
B:
A:
B:
A:
A:
B:
A:
B:
Q uestions
W hat are you going to do?
W hen are they going to deliver?
could in requests
5 Match the requests (a-g) with the explanations
(i-vii).
b S ta tem en ts
I'm going to be away next week.
Pedro is going to call you wTien he gets to
the office.
N egatives
I'm afraid I'm not going to make the meeting.
Eva isn't going to be back in the office till
Tuesday.
UNIT 14
Study notes
...I forgot our a p p o in t m e n t ...
Forget is an irregular verb - the Past tense is forgot.
See Reference Section 19 for a list of com m on irregular verbs,
e.g. have * had |
come came -:
take
took
$
see
saw
... I m issed th e m eetin g .
Miss is a regular verb - the Past tense is missed.
Most regular verbs take -d or -ed in the Past tense,
e.g. want wanted
phone phoned
like
liked
See also Reference Sections 2.1 and 2.5.
I had to see a clien t.
I had to fin ish so m e w ork.
have + infinitive [to seeI to finish) expresses obligation. Had is the
Past tense.
... to ta k e m y w ife to th e doctor.
Some family members:
husband/wife
son/daughter
uncle/aunt
grandfather/grandmother
She h as a cold.
Some com m on ailments:
a cough/a cold
a sore throat/a headache
Notice th at we say:
I have a cough/cold
but I have fin (not a flu)
father/mother
a virus/flu
Practice
Explanations and apologies
Dialogue
iii
iii
iii
EH
J
EH
did
didnt have
forget
did you
had
w anted
didnt
happened
missed /
EH
EH
EZ3
EH
EH
EH
A: No, I c ........................
B: W hat d ......................?
A: I e ........................ to finish some work.
B: f ................................................ finish it?
A: Yes, I g .........................I h ....................... to phone
you, but I i ......................your num ber in my
address book.
d + .........................................................
-
husband / wife
son / daughter
father / m other
brother / sister
uncle / aunt
grandfather /
grandm other
has
a (bad) cough.
a (bad) cold.
a (bad) sore throat.
a (bad) headache.
a (bad) virus.
(bad) flu.
(bad) toothache.
e + He tried to call.
f +........................................
I had to take
him
her
to the doctor.
to the dentist.
to the hospital.
UNIT 15
Study notes
Is it p o ssib le to sp eak to ...?
We can also say:
Could/Can I speak to ...?
I would like to speak to ...
Could you p u t m e th rou gh to ...?
Put through = connect
Notice the word order
Put
someone
you
me
through to
John.
extension 101.
H old on , please.
Hold on - wait
Yes, th is is Joh n B row n ...
Is th a t Mr Sem ler?
Notice the use of this/that in telephoning.
This is John = Iam John (generally not used on the phone).
Is that Mr Kay? - Are you Mr Kay? (generally not used on
the phone).
H ow do you sp ell that?
See Unit 2 for the pronunciation of the alphabet in English.
See Reference Section 20.4 for telephone alphabets.
Speaking.
Note this reply to the question: Is that Mr Semler?
We can also say:
Mr Semler speaking.
This is Mr Semler.
It's Joh n here.
It's John here. = I am John (generally not used on the phone).
42 UNIT 15
Practice
Getting through
Dialogue
.....................................
.....................................
c
d
.....................................
.....................................
in the accounts
departm ent, please?
Bernard Lutz's
secretary, please?
the sales departm ent?
the legal departm ent,
please?
is that
fine
how are
this is
can I do
help you
its about
can I speak /
through
one m om ent
Is it possible...?
4 Write examples using the information in the table.
Is it possible
Is it possible for you
Is it possible for me
Is it possible for us
Is it possible for your
assistant
to p u t me through to Mr
Smith?
to speak to someone in
Sales?
to call again in the
m orning?
to give him /her a message?
S
T
U
V
w
X
Y
for Sugar
for Tare
for Uncle
for Victor
for William
for X-ray
for Yoke
for Zebra
UNIT 16
44 UNIT 16
Study notes
W ho is calling?
Here who is the subject of the sentence.
But in Who did you speak to? who is the object of the sentence.
See Reference Section 14.1 for wh- questions.
... sh e is a w a y from her d esk ...
Notice the prepositions:
He/She is at lunch.
He/She is in a meeting.
He/She is on holiday.
He/She is out of the office.
He/She is on the phone.
She w ill b e aw ay u n til Tuesday.
- She will be back in the office on Tuesday.
She '11 be away for a week.
= She will be away for a period of a week.
Note that u n til-till
See Reference Sections 3.4 and 18.6.
... at 3.15 ...
You can say three fifteen or a quarter past three.
See Reference Section 20.6 for telling the time.
... m y m o b ile num ber?
Notice also:
my direct number
our main number
our fax number
my extension number
Practice
Dealing with calls
i At about 3.30.
ii I'm sorry, but I'm in a m eeting at the m om ent.
Could you possibly call back in about half an
hour?
iii No, I'm afraid he's out with some customers.
iv I'm sorry, I don't know w hen the meeting's
going to finish. Can I ask her to call you?
v I think you are through to the wrong
extension.
vi She's out of the office today. Do you have her
mobile num ber?
vii I'm afraid she's in a m eeting at the m om ent.
viii It's jane.c@lrc.com
Times
2 Write these times in words.
e.g.
a
b
c
d
e
f
g
5.55
Ojr.fiiv&fp sjX
6 .0 0 .......................................................................
7 .1 5 .......................................................................
8 .3 0 .......................................................................
9 .4 5 .......................................................................
10.25 ....................................................................
1 1 .4 0 ....................................................................
1 2 .5 0 ....................................................................
I
He
She
Mary
John
etc.
will be
fo r...
u n til...
till...
at lunch
in a meeting
w on't be
Who
4 Make questions beginning w ith Who ...?
Who is the subject of the sentence,
e.g. Someone is calling.
.....W ko
i
?
a Someone is dealing with this.
W ho ........................................................................... ?
b Someone took this message from AIT.
W ho ........................................................................... ?
c Someone spoke to you w hen you called?
W ho ........................................................................... ?
Who is the object of the sentence,
e.g. She is talking to someone.
...... W ko is ske-.
i
f o ? ................................
d You are calling someone.
W ho ............................................................................?
e You w ant to speak to someone.
W h o ............................................................................?
f She spoke to someone w hen she called.
W ho ............................................................................?
Dealing with incoming calls 45
UNIT 17
Study notes
Could y o u say (that) Mrs G itto p h o n ed ?
Could y o u te ll h im (that) Mr Gibril called?
Notice these examples of say and tell:
Could you say (that) I will call again later.
Could you tell her (that) I will call again later.
Here say and tell introduce inform ation.
Notice that 'that' can be omitted.
See Reference Section 18.2 for m ore on say and WIT.
... th e price is $550.
See Reference Section 20.10 for notes on money.
195 euros
Notice these numbers:
195 = a hundred and ninty-five
4,000 = four thousand
786m = seven hundred and eighty-six million
235bn = two hundred and thirty-five billion
See also Reference Section 20.10.
Say something!
46 UNIT 17
Practice
Telephone messages
Currencies
Call 1
PHONE
a
b
c
d
e
f
I n d ia --------------South Africa
Japan
Thailand
Brazil
Russia
United
States
g
h China
i United Arab Emirates
j Poland
MESSGE
Message fo r
C allers nam e
C om p a n y
Phone n u m b e r
Please ring back
R eturn y o u r call O
i yuan
rupee
iii rouble
iv rand
V
yen
vi euro
vii dollar
viii baht
ix real
dirham
X
-- --------- ii
M e ssa g e ..............................................................
T im e
Taken by I____
Call 2
PHONE
Message fo r
C allers nam e
C om p a n y
Phone n u m b e r
MESSGE
.........................................................
.........................................................
.........................................................
.........................................................
M essa ge ......................................................................
D ate 1------------ 1
T im e
.1
Taken by
-1
a
b
c
d
e
f
Dialogue
b $845 ............................................................................
c 167m ........................................................................
d 75bn R u b ....................................................................
1 6 m ...........................................................................
Yes, please.
g $8.5 m ..........................................................................
h 3 2 5 ,0 0 0 ....................................................................
Answer: ...I?.;..!
tell
UNIT 18
Certainly.
Study notes
You are breaking up.
= Your voice is unclear.
I w ill call you on a land line.
Notice the use of prepositions:
Can I put you on hold?
It's not in my inbox.
I can'tget through to John.
I cou ld n o t get through.
Could is the Past tense of can.
See also Reference Section 7.1.
I tried to call you ...
Tried is the Past tense of try. Notice the construction after try.
I will try to do it.
I tried to tell them b u t ...
... at ab ou t n in e
... at around ten
Notice also these ways of giving approxim ate times:
between 9 and 10
all morning Iall day
just before!after 11
for about two hours
See Reference Section 20.6 for telling the time.
... ju st b efo re/... ju st after
here just = a short time
just before = a short time before
just after = a short time after
I can't log on.
= I can't connect with the network/the Internet.
My em ail b ou n ced back.
= it was returned.
Practice
Dialogue
Problems
...............................................................................
..............................................................................
...............................................................................
...............................................................................
..............................................................................
...............................................................................
D ialogue 1
A: Hello, can I speak ..tf?.... Mr Kamen, please?
B: Hello, is that Ms Sookia?
A: Sorry, I can't hear you. Could you speak
a .................. ?
B: You're breaking b .................... I'll call you
c ....................
A: W hat?
B: I'll call you back!
A: Thanks. I'm d .................. my mobile. Do you
have the num ber?
B: Yes, it's on the display here.
Exchanges
2 Complete the exchanges by matching a -h with
l-Vlll.
a Is that TK Holdings?
b Can you hear me?
c I can't access my emails; I can't get into
the system,
d I sent you an email but it bounced back,
e We can't open the attachm ent,
f W hen did you try to call me?
g Our phone was out of order all morning.
h Did you get my email.
i
ii
iii
iv
v
vi
vii
viii
[mj
50 UNIT 18
D ialogu e 2
B: Can you hear me now?
A: Yes, that's m uch better, thank you. I tried to call
you earlier, but I couldn't get e .................... Your
line was f .................. voicemail.
B: W hen did you call?
A: Just g .................. lunch.
B: Yes, I was in a meeting. Can I put you
h .................. hold for a m om ent? I'm going to
transfer this call i .................. my office.
try + infinitive
4 7 tried to
is a comm on way of introducing a
problem. Match the examples (a-h) w ith some
possible responses (i-viii).
a I tried to call you but I couldn't get
through.
b I tried to call your mobile but it w ent
straight to voicemail,
c I tried to email you but it bounced back,
d I tried to open the attachm ent but I
couldn't.
Making contact
6 Use the words in the box to complete the examples
below.
access
g e t/
EH
i
ii
iii
iv
v
vi
vii
viii
deleted
missed
dial
open
en ter
press
forw ard
......... my voicemail?
Approximate times
.....
UNIT 19
White?
Milk?
Cream?
a cake
Study notes
C offee or tea?
Notice this use of short questions. More examples include:
Black? White? Some more coffee? Another cup?
H ow d o y o u lik e it?
Here this m eans How do you want it?
How do you like your tea? With milk, please, but no sugar.
But the question can also m ean Do you like it?
How do you like your job? * Very much.
How do you like it here? It's great!
W hose c o ffe e is this?
Questions w ith whose have two possible forms.
Whose coffee is this? Whose is this coffee?
They are both used and they m ean the same.
I th in k th a t o n e is m in e.
Use one tones in place of a noun (or noun phrase).
This coffee is mine, that coffee is yours.
This coffee is mine, that one is yours.
These keys are mine, those keys are yours.
These keys are mine, those ones are yours.
See also Reference Section 12.1.
...i s m in e
Notice the possessive pronouns:
Singular mine
Plural
yours
his/hers
its
Whose is this? It's mine.
ours
yours
theirs
theirs
Practice
Offering drinks and snacks
1 Listen to the recording and write the replies,
a - Did you have anything to eat on the plane?
e
f
g
h
i
j
k
1
Vocabulary
- Cream? Milk?
And then sandwiches. I think these m ust be
cheese. These ones are egg, and these are ham.
c - A nother cup?
d -
a fo rk
a spoon
a sandwich
a plate
a roll
a cup
a serviette
a knife S
a mug
A.K.'-ri.-P1
.... b
With sugar.
Sugar is on the table.
Thanks.
And w ho is the tea for?
- That's right. So, whose is this one?
something/anything
2 Fill in the gaps in the sentences using the words in
the box.
s o m e th in g ^
som ebody
e.g. I have
a
b
c
d
anything
anybody
som eone
som ewhere
anyone
anywhere
to tell you.
I kAVfrA
?.
Possessive pronouns
one/ones
W hose...?
6 Write the questions, following the examples. Notice that there are tw o possible forms.
Whose coffee
Whose
W hose
W hose
Whose
Whose
Whose
Whose
54 UNIT 19
W hose coffee
drinks .........................................................
sandw iches................................................
roll ...............................................................
c h a n g e .........................................................
p a p e rs .........................................................
security p a s s ..............................................
k e y s .............................................................
?
?
7
?
?
?
?
Whose
Whose
Whose
Whose
Whose
Whose
Whose
\aJ(a.o.sg- i. "fU-us
d r in k s .............................................................
sandw iches....................................................
r o ll...................................................................
change ...........................................................
p a p e rs.............................................................
security p a s s ..................................................
k e y s .................................................................
7
7
7
7
7
7
UNIT 20
Eating out
Some useful phrases
Listen to the recording and repeat
Do you like fish?
fish steak chicken vegetarian food
I do not (don't) like steak very much.
I know a very good Chinese restaurant.
Indian Thai French Indonesian
Would you like to go there this evening?
Excuse me, can we have the menu, please?
Could you tell me what this is?
What do you recommend?
I will (I'll) have the beef,
the beef the pork
the veal
the salmon
And we would (we'd) like a bottle of house red.
Enjoy your meal!
Cheers!
This food is cold.
I did not (didn't) order this.
I am (I'm) sorry, I'll change it.
Can I have the bill please?
Does the bill include service?
It includes tax at M \p e r cent, but not service.
The starter was better than the main course.
better worse cheaper more expensive
The dessert was not (wasn't) as good as the
main course.
Study notes
vegetarian food
You can also say: French food, Indian food, etc.
E xcuse m e ...
Note that we use Excuse me ... to attract attention.
I w ill h ave th e beef.
the beef - the beef dish on the m enu.
Compare this with: 7don't like beef,
beef (without the) - beef in general.
Note also: steak, chicken, veal, lamb.
See Reference Section 9.2 for uses of the.
... a b o ttle of h o u se red.
Other quantity expressions include:
a glass of wine a litre of wine
a cup of coffee
house red is the standard red wine offered by a restaurant.
See the Reference Section 10.2 for details of countable and
uncountable nouns.
Enjoy your m eal! / Cheers!
These expressions are often used before eating and drinking.
... l l \ per c e n t ...
= seventeen and a half per cent. (% = per cent)
The starter ...
Notice the nam es of the courses:
starter/first course, main course, dessert/pudding.
... b etter than ...
The comparative forms of adjectives
Regular adjectives: cheap - cheaper; expensive - more expensive
Irregular adjectives: good - better; bad - worse
See also Reference Section 15.2.
... w as n o t as good as ...
= worse than
Eating out 55
Practice
Booking a table and ordering a meal
D ate:................................
.....................................................................................
b
c
................................................................................
...............................................................................
.........................................................................................
e
f
................................................................................
................................................................................
g ...................................................................
h
...............................................................................
Starters:
Quantity phrases
3 Complete the phrases using words from the box.
Main courses:
bottle
glass /
box
litre
bunch
packet
can
piece
cup
tin
Wine:
Comparatives
2
fast
bad /
interesting
cheap
small
expensive
..... of water.
e.g. A
a A .................... of coffee.
b A .................... of cake.
c A ..................... of coke.
d A ...................... ofw ine.
e A ..................... of chocolates.
f A ..................... of petrol.
g A ..................... of flowers.
h A ..................... of biscuits.
Vocabulary
e.g. The service w a s ......................th an I expected.
a Their production departm ent i s ........... than ours.
b He is a ..................... typist than she is.
c Business class tickets a r e ......................th an Apex.
d This seat i s .....................than that one.
e My assistant's desk is m u c h ................. than m ine.
f The local wines a r e ............than im ported wines.
g His presentation w a s .....................than the one
he gave last year,
h - How about the Mayfair Restaurant?
No, let's go to the Adelphi; the food is m uch
56 UNIT 20
UNIT 21
Study notes
H ave y ou b een h ere before?
Compare the Present Perfect tense ...
Have you ever been to Athens?
Yes, I have. / No, I haven't.
... with the Simple Past tense
When did you go to Athens?
I went last year.
See also Reference Sections 2.5 and 2.7.
H ave you ever b een to A th en s?
been to = visited
... for m any years.
... sin ce 2002.
Compare:
I have been in this office since June.
I have been in this office for six months.
See also Reference Section 18.5.
Practice
A visit to Riga
He (John)
She (Mary)
It
has
has not (hasn't)
I
We
You
They (John
and Mary)
have
have not (haven't)
Has
he (John)
she (Mary)
it
Have
Superlatives
2 Write superlatives (best, worst, etc.) and then
complete the sentences with inform ation about
your company.
e.g. Our
a O u r ............................................(cheap) product is
I
we
you
they (John and Mary)
been to ...
seen ...
worked in ...
visited ...
read ...
been to ...?
seen ...?
worked in ...?
visited ...?
read ...?
58 UNIT 21
UNIT 22
Starting a journey
Some useful phrases
Listen to the recording and repeat
Excuse me, which platform do l need
for Avignon?
is this the right platform for Avignon?
You need platform six.
Where can I check in?
Is this the right check-in for Tokyo?
Where is the check-in desk?
Can I see your ticket, please?
Can I see your passport, please?
Can I have an aisle seat?
an aisle seat
a window seat
This is your boarding card.
I am (I'm) flying to Los Angeles.
Do I need to clear customs in Dallas?
No, you can clear customs in Los Angeles.
Study notes
... th e right p latform for A vignon?
Compare:
the right platform
the wrong seat
W here can I ch eck in?
You can also say: Where is the check-in fo r ...?
The verb is to check in. The noun is a check-in.
... your t i c k e t ...
Check you also know' this vocabulary:
a return ticket
a passport
a boarding card
... an a isle seat
... a w in d o w seat
You could also ask for a seat:
with leg room
near the exit
D o I n eed to clear cu stom s ...?
Notice the verb after need is in the infinitive (to clear).
Notice also that we clear customs.
Starting a journey 59
Practice
Right and wrong
0 0 0
D e le te
ln
:B :
(is
R eply
R eply A ll
a
F o rw a rd
/
C o m p o se
&
M a ilb o x e s
Bank
Post Office
DEPARTURE
LO U N G E
How
500.
a - We need some m ore time.
D e p a r tu r e Hall
60 UNIT 22
M A IN
EN TR AN CE
c i
G et M all
About 500.
c - I need to know more.
- I need to know everything.
VOCdbuldry
- Let m e check.
^
j need some files.
d e p a r tu r e / gate
departure
luggage
- Two or three.
g - TI need, some paper.
luggage
desk
belt
ticket
hand
flight
boarding
inform ation
air
seat
tim e /
hall /
attendant
num ber
label
pass/card
- A couple of sheets.
to need (to)
Write sentences using need.
e.g. I/not/your passport num ber/your credit card
num ber
X dow }t 'ne-e-d yrOiAr p a s s p o rt 'H'Mncber.
X -ne-&d |joiAr c.r&dif c,{\rd -n1AvKb&r.
a I/not/find/arrivals hall/departures hall
I/not/speak to M ario/Helena
Short responses
,
., u
6
. ...
Starting a journey 61
UNIT 23
Travelling
Some useful phrases
Listen to the recording and repeat
What time do we get into Hong Kong?
We are (We're) due in at five.
We expect to land in twenty minutes.
Are we on time?
When do you serve lunch?
in three-quarters of an hour.
in a quarter of an hour
in fifteen minutes
in half an hour
in thirty minutes
Study notes
W hat tim e d o w e g et in to H ong K ong?
Notice the use of get here. We could say:
What time do we arrive in Hong Kong?
... g et in to H ong K ong?
Notice these prepositions:
We 're due in at five.
We expect to land in twenty minutes.
Are we on time?
... d u e in a t ...
We 're due in at five - We 're due to arrive at five.
We e x p e c t to land in tw e n ty m in u tes.
We can use the Simple Present tense for timetables
and arrangem ents.
When does the train leave?
It leaves at two o 'clock.
Does the conference start tomorrow? Yes, it does. / No, it doesn't.
See also Reference Section 2.1.
In th ree-quarters o f an hour.
Look at these periods of time:
quarter of an hour
half an hour
an hour and a quarter
an hour and three-quarters
a day and a half
a week and a half
a year and a half
62 UNIT 23
Practice
In transit
Periods o f time
P a sse n g e r B
A nd do you know w hen w e
are due in?
D o you know w hen they
serve lunch?
G ood. Im very hungry.
Im sorry.This one must be
m in e ./
Very much. W h a t about you?
Yes, 1am. Im going to a
conference.
Yes, many times.
SO y^iwlAt&S
e- ..........................................
leave
start
finish
end
change
close /
Possessive -s
4 Write questions using the prompts.
e.g. .
w M .got to d o i^s .
(today/French/new spapers)
.......................................................................................
(yesterday/Japanese/newspapers)
.......................................................................................
(this week/tim etable)
.......................................................................................
(tom orrow/flight times)
.......................................................................................
(Tuesday/copy of The Times)
.......................................................................................
(last week/sales figures)
yi&wsp a ce rs?
Travelling 63
UNIT 24
Study notes
We w ere g ettin g w orried .
getting = becoming
H ow w a s th e w e a th e r ...?
Talking about the weather:
It was (very) wet/dry.
It was (very) hot/cold.
It was raining/snowing.
It was win dy/foggy/sunny.
The sun was shining.
It w as 20 (tw en ty degrees)
Talking about the tem perature:
It was 20C (twenty degrees centigrade/Celsius).
It was 70F (seventy degrees Fahrenheit).
Fahrenheit is the standard tem perature m easure in the USA.
0C = 32F
It w as sn o w in g .
Note the examples of the Past Continuous tense:
The sun was shining.
Was it raining when you left?
Were you getting worried?
Yes, we were. / No, we were not (weren 't).
See also Reference Section 2.6.
Shall w e ... ?
Shall is often used for suggestions:
Shall I call you tomorrow?
Shall we have a coffee?
... go th rou gh ...
= read/look at/consider
... your program m e?
This is UK English. US English = program
That su its m e.
= That fits my plans.
64 UNIT 24
Practice
Meeting someone at the airport
d
e
f
g
h
Weather vocabulary
4 Think about the w eather - now, w hen you were
abroad, in your key markets, etc. Then write true
statem ents using the words in the box.
rain /
sunny/
cold
snow
freezing
sun
foggy
w a rm
fog
clou dy
w in d y
hot
^j9).
..t?..
..........
a
b
c
d
e
f
g
h
shall fo r s u g g e s t io n s
U p d a tin g a p r o g r a m m e
have a d rin k /
go h o m e
o pe n th e w in d o w
upgrade th e m
take th e lift
call th e w aitress
buy o ne
take a ta x i
20.00 D in n e r a t th e R am ada H o te l
09.00 V is it t o D M B (s u p p lie rs )
12.00 L u n ch w ith T o d Sm all (p ro d u c tio n m a na ge r)
14.00 V is it t o R e e f L a b o ra to rie s
Programme: Thursday
I need a break.
It's raining.
66 UNIT 24
UNIT 25
Study notes
M any th an k s for sh o w in g m e round.
W hen a verb {show) stands after a preposition (for), the verb
is in the -ing form:
Thank you for coming.
We look forward to seeing you again.
They are good at organising meetings.
So did I.
You can also say: I did too.
Ways of agreeing include:
I enjoyed the visit. So did 1.11 did too.
I like Paris. So do I. i I do too.
We are going back tomorrow. So are we. / We are too.
See also Reference Section 18.11.
N eith er did I.
You can also say: Nor do I or I didn't either.
Ways of agreeing include:
I didn't enjoy the visit. Neither did I. / Nor did 1.11 didn't either.
1 don't like business trips. Neither do I. / Nor do 1.11 don't either.
They aren't enjoying it. Neither are we. / Nor are we. / We aren't either.
See also Reference Section 18.12.
We en joyed having you.
- having you here/you being here.
Notice that the verb that follows verbs like to enjoy, to love, to hate,
to like, to dislike is often in the -ing form.
I like arranging trips for our visitors.
I love organising people.
I hate writing reports.
Thank you very m u ch in d eed .
We use indeed to add emphasis.
Practice
Gifts and thanks
so/neither (nor)
68 UNIT 25
b
c
d
e
f
g
h
.....
Short responses
3 M atch the statem ents with the responses.
We don't do m uch business in the States.
Thank you for organising everything.
We had a very good time.
Everything w ent very well.
I really enjoyed the trip to Versace.
I've never been there before.
g Please accept this from us all.
h Can I open it?
Please pass on m y thanks.
J I don't like goodbyes.
a
b
c
d
e
f
ii
iii
iv
v
vi
vii
viii
ix
x
Nor have I.
It did.
Yes, of course.
Neither do I.
Not at all.
I will.
We don't either.
Thank you very m uch.
So did we.
I did too.
Verb + -ing
e.g.
worj<i
....
e-. ........................
.M'ft a s s i s t i s . . ^ - o o d . a f dejilj.-ng............
wi'f'k
appreciated
felt
know
loo king
m ade
m eet
see
send
th a n k S
was
w e re
w o rk
s.
My boss like/loves/hates
My boss doesn't like
My assistant likes/loves/hates
My assistant doesn't like
My boss is (not) good at/bad at
My assistant is good at/bad at
showing us round,
looking after us.
m eeting your team,
working w ith you.
having your input,
seeing you again,
taking us to the airport,
organising everything,
your kindness and
hospitality.
working late,
doing the filing,
writing reports,
dealing with emails,
dealing with people,
organising meetings,
travelling on business,
filling in expense claims,
planning and organising.
D e le ie
CD
In
e
B j
R eply
i .....
R ep ly A ll
H .
F o rw a rd
/
C om pose
p k
M a ilb o x e s
.
1___ j
G et M ail
UNIT 26
a scanner
a projector
70 UNIT 26
Study notes
projector
= a digital projector (beamer)
Some office equipm ent:
a printer
a copier
a shredder
Practice
Asking about facilities
Requests
S . 1fo r
vk&? ....................
(call/Boris/me)
b (deliver/sam ple/Anna)
c
(give this/Igor/m e)
(talk to/Jane/m e)
Facilities
4 Write the requests using the words in the box.
c o p ie r /
fax m achine
ro o m
s o m e w h e re
beam er
s om e on e
OM:
PTL:
OM:
PTL:
OiVL:
PTL:
OM:
PTL:
Office equipment
6 A project team leader (PTL) is setting up an office for
a new project. She is talking to the office m anager
(OM).
i Read the dialogue and tick / the equipm ent the
project team leader asks for.
ii Think of one of your projects. Tick the
equipm ent you had.
OM: How m any desktop com puters do you need?
PTL: Four - and they need to be netw orked to the
system.
OM: That's no problem.
PTL: And we will need copying and printing
facilities in the room.
OM: OK. Do you need fax facilities?
PTL: Yes, we do.
72 UNIT 26
Project
tea m lead er
The basics
Calculator
Hole punch
M ouse m at
Scissors
Staplers
Post-it holder
Sticky tape holder
O ther e q u ip m en t
Beam er/Projector
Conference phone
Copier
Desktop com puter
Flipchart
Fax m achine
Laptop docking station
Printer
Scanner
Screen
Shredder
Video camera
W hiteboard
You
UNIT 27
Shopping
I
Study notes
... a six year-old child.
You can say:
My child is six years old - 1 have a six year-old child.
He is 35 years old = He is a 35 year-old man.
Our baby is three months old. - We have a three month-old baby.
Sometimes words that often stand together are hyphenated
(joined by a short line). Usually the hyphen can be omitted,
e.g. a six year-old child or a six year old child.
T hey are $55 each.
See Reference Section 20.10 for currencies.
D o you h ave any in size 42?
You can say:
What is that in a European size?
What is that in an American size?
See Reference Section 20.17 for clothing sizes.
Can I try it on?
You can say:
Can I try this jacket on?
Can I try on this jacket?
Can I try it on?
You can't say:
Can I try on it?
This o n e m ig h t be better.
That o n e m ay fit better.
You can use may and might to talk about possibility.
It is going to rain, (we are sure)
It may rain, (we are not sure)
See also Reference Section 7.2.
Can I pay by cred it card?
We can also pay:
in cash in dollars by (travellers) cheque
Shopping 73
Practice
Buying presents
3 Choose the right words from the box to fill the gaps.
c A T-shirt
e 320 roubles
b Eight year-old
daughter
d A toy car
f 150 roubles
suit
accept
tr y
fit
size
pay /
fitting room
sale
might/may
expensive
interesting
fast
g W here is t h e ................................................... ?
co n ve n ie n t /
bad
c o m fo rta b le
good
receipt
sign
A daughter of four.
b A father of forty-nine.
c
A colleague of twenty-six.
d A boss of thirty-seven.
e A phone call of fifteen m inutes.
f
74 UNIT 27
UNIT 28
Your colleagues
Some useful phrases
Listen to the recording and repeat
What does your boss look like?
Which is he?
He is (He's) the tall one with glasses.
He has (He's) got black hair.
He is (He's) wearing a grey suit.
How long has he been with the company?
He has (He's) been with the company for ten
years.
Eva has been with us since last month.
She joined the department three weeks ago.
She is (She's) on the admin side.
Tom works in production.
What is (What's) he like?
He is (He's) very nice.
I think Eva has two children.
I do not (don't) think Tom is married,
married
single
separated divorced
is he divorced?
I think so.
I don't think so.
Study notes
H ow long has h e b een w ith th e com p an y?
Note these examples of the Present Perfect tense:
He has been here for three years.
She has lived in Paris since June.
Has she worked in the States?
Yes, she has. / No, she hasn't.
See also Reference Section 20.7.
... for te n years.
... sin ce last m on th .
Use for with periods of time, and since w ith days, dates and times:
for five minutes/three days/two weeks
since 3 o 'clock/Monday/July
See also Reference Section 18.5.
... th ree w e e k s ago.
Ago stands at the end of the sentence. It is used with the Past tense
- never the Present Perfect.
See also Reference Section 18.5.
She joined the department three weeks ago.
He left school ten years ago.
... adm in side.
= administrative side
What is h e like?
Talking about the person, not the looks.
He is a good boss. She is very nice. He is veryinteresting.
I don 't th in k Tom is m arried.
Notice that we say:
I don't think he's married.
(not I think he is not married.)
I don't think she has children. (not I think she doesn't have children.)
I th in k so. / 1 d on 't th in k so.
- Is he divorced?
- 1 think so. (= I think he's divorced.)
- Is she married?
- 1don't think so. (- I don't think she's married.)
Your colleagues 75
Practice
Giving personal details
Dialogue
ago
d Is he m arried?
e
Describing people
2 Rewrite these sentences.
d o n t
fo r
hair
m a rrie d
s h o rt
w ith
w h ic h /
A: a
.....one is your new assistant?
B: He's the b ......................one c .......................
glasses. He's got black d ........................
A: How long has he e ......................with your
company?
B: He's been w ith us f .....................three years now.
A: W hy do you say he's new?
B: Because he joined my departm ent about thirteen
days g ........................
A: Is he h ......................?
B: Yes, I think so, but I i ...................... think he has
any children.
Past tenses
How
..................... ........
V K firr i& d ?
76 UNIT 28
UNIT 29
Study notes
Could yo u sign in, please?
Sign in = sign the visitor's book
Can you te ll m e if th e b oardroom is o n th is floor?
Look at these indirect or em bedded questions:
Where is it?
Do you know where it is?
Is it in this building?
Can you tell me if it is in this building?
See also Reference Section 14.2 for m ore examples.
W hen you co m e o u t o f th e l i f t ...
Notice these prepositions of direction:
[>
-e
out of
into
up to
down to
See also Reference Section 17.3.
/h
c P
on to
back to
at the station
at school
0
0
above
in
on
below
Q
.
under
by
near
See Reference Section 17.2 for prepositions of place.
H ow far is it? It's n o t far.
Notice these examples:
It's a long way. (affirmative)
Is it far? / Is it a long way? (interrogative)
It isn 'tfar. / It isn't a long way. (negative)
We don't use far in the affirmative.
Practice
Directions in a building
78 UNIT 29
Prepositions
4 Complete the directions below.
a Go
j.W.fp...... the building.
b W alk....................the reception a r e a .....................
the lift.
c Take the lift.....................the second floor.
d W hen you c o m e ....................... the lift, turn right.
e W alk....................the end of the corridor.
f Turn right and g o .....................the medical unit.
g It's the first.....................your right.
h W alk ....................the lift.
i Take the lift....................the first floor.
j G o .....................the corridor a n d ........................the
room opposite. That's the managing director's
office.
UNIT 30
Study notes
I do n o t k n o w h o w it w orks.
Look at these examples with knowhow.
Do you know how to use it?
Do you know how to type?
I don't know how to drive.
First, sw itch it on.
We often use these verbs with electrical equipm ent:
it is on
it is off
turn on
turn off
switch on
switch off
Then press th e b u tto n to start it.
to start it = in order to start it
... plug it in
... sw itch it on
These are phrasal verbs. You can say:
Plug in the copier.
Switch on the copier.
Plug the copier in.
Switch the copier on.
Plug it in.
Switch it on.
But you can't say:
Plug in it.
Switch on it.
See also Reference Section 8.
D oes it u su ally stop lik e that?
D oes it norm ally m ak e th a t n oise?
Look at these adverbs of frequency:
normally
always
sometimes
often
See also Reference Section 16.4.
never
... it is plugged in
... it's sw itch ed on
Note the examples of the Simple Passive:
The paper is jammed.
Is the machine plugged in?
See also Reference Section 4.1.
How things work 79
Practice
Adverbs o f frequency
Trouble shooting
1 Listen and m ark the statem ents true [T], talse
don't know [_7J.
a
or
Phrasal verbs
4 Write the responses.
e.g. The video recorder is plugged in.
Ho w .. d id .^. p.m .p .h ig ..i . t .i.-y-.?.......
80 UNIT 30
UNIT 31
Requesting information
Some useful phrases
Listen to the recording and repeat
Could I have some information on
filing cabinets?
I have your brochure here.
Could you give me the reference number,
please?
model number
catalogue number
How big is it?
It is (It's) available in three sizes - large, medium
and small.
It's one metre twenty by ninety centimetres.
What colour is it?
What is it made of?
It's available in blue or red.
It comes in wood or metal,
blue
red
green
wood
metal
plastic
I would (I'd) like to order a large blue one.
Are they in stock?
When can you deliver?
Delivery takes three days.
Can we order online?
Go to our website.
The address is offquip dot com.
Click on 'buy online'.
Thanks, I will (I'll) get back to you.
Study notes
Could I h ave so m e in form ation on ... ?
Requesting information:
Could I have some information ...?
Can I have some information ...?
Is it possible to have some information ...?
See also Reference Section 7.1.
It's o n e m etre tw e n ty by n in e ty cen tim etres.
M easurements:
90cm - ninety centimetres
1.6m = one point six metres (one metre and sixty centimetres)
2.25m = two and a quarter metres; two metres and twenty-five centimetres
In m any English-speaking countries, people use imperial
m easurem ents.
inch - inches ( l i n - 25.4mm)
yard-yards ( l y d - 91cm)
mile - miles ( l m - 1.609km)
Note the spelling differences:
centimetre (UK)
centimeter (US)
metre (UK)
meter (US)
kilometre (UI<)
kilometer (US)
See Reference Section 20.9 for m easurem ents.
It's available in b lue or red.
Notice the preposition in.
It comes in wood or metal.
... a large b lu e one.
Notice the order of adjectives: size, colour, composition.
A large white metal chair.
See also Reference Section 15.1.
Requesting information 81
Practice
A sales enquiry
Adjectives
3 i
O rd er form
Product:
....................................................
large /
expensive
e xtra large
green
m etal
m o de l (n u m b e r)
nylon
o u t o f stock
te rrific
....................................................
Size:
....................................................
Colour:
....................................................
Material:
....................................................
e.g. small
a m edium
b blue
c w ood/w ooden
d cotton
e good
f bad
g cheap
h in stock
i catalogue
(number)
standard
large
yellow
plastic
wool/woollen
nice
nasty
reasonable
discontinued
..... .................
.......................
.......................
.......................
.......................
.......................
.......................
.......................
.......................
1.25m
.................................................................
b ....................................................................
c ....................................................................
6.5kg
d ..........................................................
e .....................................................................
1.75km f ....................................................................
g ....................................................................
h .....................................................................
1.2m x 37.6cm i ............................................................
7.1cm x 4.8cm x 12.6cm j ...........................................
82 UNIT 31
Questions
A: Can you
9.V-..........
on your New World office desks, please?
B: Certainly. W hat would you like to know?
A: Are a ................................................ different sizes?
B: Yes, they come in two sizes - standard and large.
A: b .................................................................the large?
B: It's 75 centim etres by one m etre thirty.
A: And w hat c ................................................................?
B: It comes in wood or m elamine.
A: Do you know d ..........................................................?
B: It's pine.
A: And e ....................................... a choice of colours?
B: Yes - the pine version is available in green, blue
or natural. The melamine comes in black or
white.
A: f ..........................................................................stock?
B: Let me check. Yes, we do.
A: g .......................................................... the pine one?
B: The large version is 470.
A: And h ........................................................... deliver?
B: It normally takes about three days from when
you order.
A: OK, thanks. I'll get back to you.
desk/
desk
d ra w e r
filing
filing
hole
m eeting
rubbish
shelf
storage
swivel
wall
wall
bin
cabinet
chair
clock
cupboard
d ia ry /
lam p
p lanner
punch
table
tra y
unit
u n it
Requesting information 83
UNIT 32
Staying in a hotel
Some useful phrases
Listen to the recording and repeat
I would (I'd) like a room.
I'd like to book a room.
to book
to reserve
a single room
a double room
a room with ...
... a balcony
... a sitting room
... a bathroom
Is it for tonight?
When is it for?
How many nights do you want the room for?
It is (It's) just for tonight.
It's for three nights.
I am (I'm) afraid we are (we're) full.
We have not (haven't) got any vacancies.
What a pity!
How disappointing!
We are (We're) so busy at the moment.
It's such a busy time.
Do you have a reservation?
Would you like someone to take your bag?
No, thanks. I can carry it myself.
Can I book online?
Yes, you can make the reservation yourself.
Just go to our website and click on
'reservations'.
84 UNIT 32
Study notes
bath room
Compare bathroom (bath + room) w ith sitting-room (sitting +
room). Some com pound (two-word) nouns are one word;
some are joined by a dash (-) and some are tw o words.
See also Reference Section 10.3.
Check that you know the m ain room nam es and other areas:
sitting-room, living-room, dining-room, kitchen, hall, bedroom,
bathroom, toilet, stairs, landing.
W hat a pity! H o w d isap p oin tin g!
Compare what and how in exclamations:
How expensive!
What an expensive shop!
How generous!
What a generous woman!
See also Reference Section 18.9.
We are so busy at th e m o m en t.
It's such a busy tim e.
Compare so and such.
It is so big.
It is such a big place.
He is so nice.
He is such a nice man.
See also Reference Section 18.10.
I can carry it m yself.
Listen to these reflexive pronouns, which we can use for
emphasis:
we ourselves
I
myself
you yourselves
you yourself
he himself
they -+ themselves
she * herself
itself
it
e.g. He did it himself.
Notice the plural of self is selves.
See also Reference Section 11.3.
Practice
Booking a hotel room
aoe
In
ijgj H
D ele te
R eply
R ep ly A ll
91
F o rw a rd
C o m p o se
&
M a ilb o x e s
l
L~J
G et M ail
subject: a .......................
Dear Sir/Madam
I am writing to confirm the telephone booking we
made earlier today. The booking is for b ...............
arriving c ........................ and departing d ...............
The booking is in the nam e of e ........................
a b c -
Kind regards
Tina Patel
Asia Travel
f
g
Reflexive pronouns
.N??;..f .
.X..M
.............................................................
a Would you like me to post your assistant's
letters?
(No, thanks.) ..........................................................
Did someone park his car for him?
(N o .).........................................................................
c Would you like someone to clean Mrs Dahabi's
shoes?
(No, thanks.) ..........................................................
d Would you like someone to carry this luggage
upstairs for your party?
(No, thanks.) ..........................................................
e Would you like someone to wash your shirt?
(No, thank you.) ....................................................
Name
Arrivai
Cash
Lj
Cheque
Credit card
Voucher
Departure
A/C no.
_______________________
Passport no._____________
W here issued.
Next destination .
(Give address)
Signature_______
Staying in a hotel 85
UNIT 33
smaller
cheaper
Study notes
... to o sm all.
Note that too stands before small.
See also Reference Section 13.3.
... big en ou gh .
Notice th at enough stands at the end of the phrase:
It's big enough. It isn 't big enough. Is it big enough?
See also Reference Section 13.3.
m etres
UK spelling: m etre/kilom etre
US spelling: m eter/kilom eter
It's tw e n ty m etres long.
Note that long, wide, high, tall, etc. stand at the end of the phrase.
It's seven metres high.
He is one metre sixty-eight tall.
See also Reference Section 20.9.
H ow w id e is it?
It's fifte e n m etres w id e .
Notice the form of the question and answ er in dimension
questions:
How long is it? It's 20 metres long.
... on t h e 26th ...
= on the twenty-sixth.
See Reference Section 20.2 for m ore on ordinal num bers.
... 2 ,0 0 0 a day.
Note also:
2,000 per day
.500 an hour
... AV e q u ip m en t
= audio visual equipment
86 UNIT 33
Practice
Conference arrangements
1 Listen to the enquiry about conference facilities.
The conference m anager confirms the discussion by
email. Read the email and fill in the gaps.
eoe
In
H
D elete
Reply
R ep ly A ll
H
F o rw a rd
CD
0 3
/
C om pose
M a ilb o x e s
G et M ail
b ...............................
I attach our price list for c ................................ . as
requested.
We discussed your catering needs. You asked me to
quote for d ................................ and a simple buffet
lunch. The attached quotation includes sample
m enus and prices.
A: a Wfr))rer..
-for a conference room for
the 27th.
B: How m any people b ...................................?
A: c .................................. and twenty.
B: Room A is d .....................................What about
Room B?
A: How big is it?
B: It's e ....................................
A: That would be fine.
B: W hen do you w ant it?
A: f .................................... How m uch is it?
B: It's g ....................................
A: Does that h ...................................?
B: No, that's i .....................................
R oom B
8.5m x 60m
R oom C
3.0m x 5.0m
e.g. 50 p eo p le-R o o m A
T We rooytt is fobo'iAf tWe
Pippa Smolek
Conference M anager
fro m te n to six
include coffee
e x tra
to o big
8 5 0 p e r day
w e re looking f o r /
UNIT 34
Organising a trip
Some useful phrases
Listen to the recording and repeat
I would (I'd) like a ticket to Bahrain,
a single ticket
a return ticket
business class
economy class
When do you want to travel?
Tomorrow.
On Thursday.
I will (I'll) call you ...
I'll email y o u ...
I'll text y o u ...
... when the tickets are ready.
... when I have the details.
...a s soon as I arrive.
You are (You're) flying on Continental Airways.
Your flight number is CL 217.
It leaves at 09.15.
It arrives at 17.30.
How much is it going to cost?
It is (It's) 600 one way.
It's 900 return.
Is there a cheaper way?
You could go by train. That would be cheaper,
by train
by ferry
by bus
by plane
How do you spell Bahrain?
How do you pronounce it?
88 UNIT 34
Study notes
... a tic k e t to Bahrain.
The English pronunciation of some places is different from the
local pronunciation. Some nam es are different, e.g.
Nihon - Japan
a sin gle tic k e t
a return tic k e t
Note the alternatives:
return - round trip
single - one way
These are US English term s that are used in UK English.
I w ill call you w h e n th e tic k e ts are ready.
Notice that we say:
... when the tickets are ready.
...a s soon as I arrive.
We do not say:
... when the tickets will be ready. ...a s soon as I will arrive.
See also Reference Section 3.5.
It leaves ... / It arrives ...
Rem em ber the Simple Present tense is used for the Future in
tim etable inform ation and for opening hours.
The train leaves at 09.15 on Monday. Flight TZA10 arrives at 16.50.
The shop opens at half past nine.
The bank closes at 4.30.
See also Reference Section 2.1.
... 09.15 / 17.30 ...
Note how to use the 24-hour clock.
08.00 - oh eight hundred
16.08 -sixteen oh eight
07.40 - oh seven forty
0 5 .1 5 - oh five fifteen
17.2 5 - seventeen twenty-five
2 1 .0 0 - twenty-one hundred
T hat w o u ld be cheaper.
Note that would is the same for all persons:
1 would, he would, etc.
See also Reference Section 7.3.
Practice
Organising a trip
24-hour clock
Operator
Destination
Flight
no.
a Silver Arrow
Naples
SX 216
b Global Tours
Johannesburg
GA 708
c Skyways
Moscow
ST 309
International
d Euro
Continental
e Trans Globe
Cairo
EK 114
M elbourne
TG 588
f Continental
Bombay
CA 512
Airways
Times
dep: 12.00
arr: 17.30
dep: 07.30
arr: 13.15
dep: 19.20
arr: 12.45
dep: 11.00
arr: 18.40
dep: 08.20
arr: 22.00
dep: 13.00
arr: 23.50
Note
e.g. a
Naple-s
2 Find out the English and local names for the places
in the table. Talk to colleagues or to friends.
e.g. -
Cities:
Countries:
Athens
a Athri&M
b ............... Praha
Rome
c ...............
Ireland
e ...............
Russia
A Silver Arrow
)( 2.16 t o
r.QQ.i.t.
d ...............
Ellas
f ...............
Organising a trip 89
...............................................................................................
I/contact/you/w hen/I/have/details.
d W hen/know /price/I/tell/you.
e
W hen/can/speak/English/I/visit/N ew York.
would
5 Assume that you norm ally drive to work, then
answ er these questions.
e.g. Would your journey take longer by bicycle?
ye.j if w o u ld .. i f . w ould. f
l o 'y i^ r ............
or
a
lo.V-ffiX.:.
90 UNIT 34
UNIT 35
Hiringa car
Study notes
looks
expensive
This M onday.
N e x t M onday.
This Monday = the nearest one.
Next Monday - not this one, the one after.
I ______
Hiring a car 91
Practice
Hiring a car
seem/sound/look
EU
Filling in a form
2
C A R R EN TA LS
25 Stigat Road, London SE7 8RZ
Tel: 045 258 777 Fax: 045 258 590 VAT no. 200 3 6 1
N a m e :.................................
A d d re s s :.............................
That seems ^
She w ants \ x Vv-
v
I don't like \
We think
\
I don't know
\.
The car looks
g That sounds
a
b
c
d
e
f
i
ii
iii
iv
v
vi
vii
Car vocabulary
5 Describe your car, a car you hired, etc.
It is a
It was a
blue
green
red
silver
etc.
three-door
four-door
five-door
four-wheel
drive
Honda
Fiat
Ford
Mercedes
Volvo
Peugeot
etc.
estate.
hatchback.
people-carrier.
saloon.
etc.
B ILLIN G IN S T R U C T IO N S
C re d it C ard [ .
Travellers cheque
Signed .....................................
92 UNIT 35
Cash
Signed .............................
UNIT 36
Returning home
Some useful phrases
Listen to the recording and repeat
Welcome back.
It is (It's) good to have you back.
How was your trip?
It was interesting/useful/tough.
It went well.
It is good to be back.
How was Dick?
He sent you his regards.
He says'hello'.
When did you get back?
I was booked to fly on M onday...
... but my manager wanted me to come
back early.
... but l needed more time in Lima.
I managed to travel on Sunday instead.
I managed to reschedule.
Did you have to pay extra?
I had to upgrade to first class.
I had to pay a small supplement.
The airline was very helpful.
Did you get any firm orders?
I'm afraid not.
Is the problem delivery times?
I'm afraid so.
My report will be ready by tomorrow.
Returning home 93
Practice
Back from a trip
Changes, instead
Destination:
Barcelona
Carrier:
- w ^ ir O eAft* A ir
Flight no.:
-tX-407
TW-149 R
Who is Ivan?
Date:
0A2.S12
Id w d a y ^ tl-T ta y T ite s d w
ze-iw mmU
Departure Time:
Terms:
business class
-one way"
Details:
a iolo s
Price:
-330
r-n
e
Se- gi f
-410
94 UNIT 36
more, iess
4
Name
Position
Salary $
Tax
Holiday
Hours worked
Lydia Koons
Ray Jarm an
Sue Divoff
Area Manager
Local rep
Lawyer
78,000
32,000
120,000
40%
30%
45%
4 weeks
3 weeks
6 weeks
50pw
40pw
45pw
mone y than
Vocabulary
5 M atch words in the three columns to make
vocabulary groups.
seat n o . ------ ^
change
)I
m orning
v
boarding card
salary
day
check-in
single
tax
afternoon
one way
flight no. .
passport
w eek
cancel
departure
\
I
(
v-
m onth
return
ticket
postpone
arrival
expenses
evening
booking ref. no.
d
e
f
g
he- b o o | J < .
Returning home 95
was/were
will/can
would/must/could/should
96 GENERAL NOTES
Reference section
1
1.1
1.2
1.3
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
SPECIAL VERBS
be
there is
have and have got
ORDINARY VERBS
Simple Present
Present Continuous
Simple Present vs. Present
Continuous
Non-Continuous verbs
Simple Past
Past Continuous
Simple Present Perfect
10 NO UNS
10.1 Plurals of nouns
10.2 Countable and uncountable
nouns
10.3 Compound (two-word) nouns
10.4 Possessive nouns
11 PRONOUNS
11.1 Subject and object pronouns
11.2 Possessive adjectives and
pronouns
11.3 Reflexive/emphatic pronouns
12 DEMONSTRATIVES
12.1 this, that, these and those
4 THE PASSIVE
4.1 Simple Present Passive
4.2 Simple Past Passive
14 QUESTIONS
14.1 Question words
14.2 Direct and embedded questions
13
13.1
13.2
13.3
QUANTIFIERS
17
17.1
17.2
17.3
17.4
18
18.1
18.2
18.3
18.4
18.5
18.6
18.7
18.8
18.9
18.10
18.11
18.12
18.13
18.14
PREPOSITIONS
make and do
ask, tell and say
let's and shall
still, yet and already
since, for and ago
for and untilltill
Why? and because
to and in order to
How and What (a)
so and such (a)
so and too
either, neither and nor
instead and instead of
one/ones and other/others
19 IRREGULAR VERBS
5 THE IMPERATIVE
6 INFINITIVES A N D -ING
FORMS
15 ADJECTIVES
15.1 The form and position of
adjectives
15.2 Comparative and superlative
adjectives
7
7.1
7.2
7.3
7.4
M ODAL VERBS
8 PHRASAL VERBS
9 ARTICLES
9.1 a and an
9.2 the
16
16.1
16.2
16.3
16.4
ADVERBS
20
20.1
20.2
20.3
20.4
20.5
20.6
20.7
20.8
20.9
20.10
20.11
20.12
20.13
20.14
20.15
20.16
20.17
USEFUL INFORMATION
Cardinal numbers
Ordinal numbers
Telephone numbers
Some telephone alphabets
Ages
Time
Days, months and seasons
Years and dates
Measurements
Money
Countries and nationalities
Geographical location
Parts of the world
Titles
Abbreviations
British and American spelling
Clothing sizes
Reference section 97
P a s t tense
SPECIAL VERBS
there was
there were
1.1 be
was there?
were there?
Present tense
I am (I'm)
you are (you're)
he is (he's)
she is (she's)
it is (it's)
we are (we're)
you are (you're)
they are (they're)
I am not
you are not
(I'm not)
(you're not/
you aren't)
(he's not/
he is not
he isn't)
she is not
(she's not/
she isn't)
it is not
(it's not/
it isn't)
(we're not/
we are not
we aren't)
you are not (you're not/
you aren't)
they are not (they're not/
they aren't)
am I?
are you?
is he?
1.3 have
is she?
is it?
are we?
are you?
are they?
Past tense
I was not
you were not
she, etc. was not
we were not
you were not
they were not
(I wasn't)
(you weren't)
(she wasn't)
(we weren't)
(you weren't)
(they weren't)
was I?
were you?
was it, etc.?
were we?
were you?
were they?
Present tense
there is
there are
there is not
there are not
(there isn't)
(there aren't)
is there?
are there?
I have
you have
he, etc. has
we have
you have
they have
I was
you were
he, etc. was
we were
you were
they were
Yes, we do.
No, it doesn't.
have got
Have got means the same as have. Have got in the Present tense
is very common in spoken British English. Have is more
common in American English.
Present tense of have got
I have
(I've) got
you have
(you've) got
he, etc. has
(he's) got
we have
(we've) got
you have
(you've) got
they have
(they've) got
I have not
(haven't) got
you have not
(haven't) got
she, etc. has not
(hasn't) got
we have not
(haven't) got
you have not
(haven't) got
they have not
(haven't) got
have I got?
have you got?
has it, etc. got?
have we got?
have you got?
have they got?
P a s t ten se o f have a n d
I had
you had
he, etc. had
we had
you had
they had
have got
did I have?
did you have?
did it, etc. have?
did we have?
did you have?
did they have?
2 ORDINARY VERBS
2.1 Sim ple Present
I work
you work
he, etc. works
we work
you work
they work
I do not
(don't) work
you do not
(don't) work
she, etc. does not
(doesn't) work
we do not
(don't) work
you do not
(don't) work
they do not
(don't) work
do I work?
do you work?
does it, etc. work?
do we work?
do you work?
I am
(I'm) staying
you are
(you're) staying
he, etc. is
(he's) staying
we are
(we're ) staying
you are
(you're) staying
they are
(they're) staying
I am not
(I'm not) staying
you are not
(you're not/you aren't) staying
she, etc. is not
(we're not/you aren't) staying
we are not
(we're not/we aren't) staying
you are not
(you're not/you aren't) staying
they are not
(they're not/they aren't) staying
am I staying?
are you staying?
is it, etc. staying?
are we staying?
are they staying?
e.g. Bill's working in the Middle East.
We're developing a new model.
It isn't photocopying very well.
They aren't having lunch.
Are you waiting for a taxi?
No, I'm not.
Is business going well?
Yes, it is.
Spelling of infinitive + -ing forms
do they work?
get
want
live
try
worry
watch
wish
miss
irregular:
have
do
go
->
-+
>
gets
wants
lives
tries
worries
watches
- wishes
misses
-*
has
does
goes
most verbs:
work
eat
working
eating
write
make
writing
making
stop
plan
fit
stopping
- planning
fitting
lie
die
lying
dying
Reference section 99
I started
you started
he, etc.
started
we started
you started
they started
did I start?
did you start?
did it, etc. start?
did we start?
did you start?
did they start?
work
worked
develop developed
like
phone
liked
phoned
try
marry
tried
married
stop
plan
fit
stopped
planned
fitted
I was not
(wasn't) writing
you were not
you were writing
(weren't) writing
he, etc. was writing she, etc. was not
(weren't) writing
we were writing
we were not
(weren't) writing
you were not
you were writing
(weren't) writing
they were not
they were writing
(weren't) writing
I was writing
was I writing?
were you writing?
was it, etc. writing?
were we writing?
were you writing?
were they writing?
I have
(I've) visited
you have
(you've) visited
he, etc. has
(he's) visited
we have
(we've) visited
you have
(you've) visited
they have
(they've) visited
I have not
(haven't) visited
you have not
(haven't) visited
she, etc. has not
(hasn't) visited
we have not
(haven't) visited
you have not
(haven't) visited
they have not
(haven't) visited
have I visited?
have you visited?
has it, etc. visited?
have we visited?
have you visited?
have they visited?
subject
The printer
The printer
The reports
The reports
was/where
was
was not (wasn't)
were
were not (weren't)
past participle
switched on.
switched on.
written,
written.
5 TH E IMPERATIVE
TH E PASSIVE
subject
The printer
The printer
The reports
The reports
am/is/are
is
is not (isn't)
are
are not (aren't)
past participle
switched on.
switched on.
written,
written.
6 INFINITIVES A N D - I N G FORMS
We use infinitives with to:
- after some verbs (for example, hope, want, would like,
try, need)
e.g. I hope to see you again.
I want to go to the conference.
I w ould like to speak to Mr Jannsen.
I tried to call you back.
I need to buy a new suitcase.
I'd prefer to go to the opera.
to say w hy w e do things
e.g. I w ent to Italy to visit some clients.
W hy are you here? To m eet the n ew director.
after do and after m odal verbs (can, could, may, might, must)
e.g. Why don't you take a taxi?
Could you tell m e how to get to th e tow n centre?
I might have a holiday n ex t m onth.
love, hate).
e.g. We enjoyed having you here.
I like playing tennis.
He loves travelling.
I hate waiting for people.
7 M O DAL VERBS
Can, could, may, might, would and must are called 'm odal'
verbs. M odal verbs are the same for all persons.
e.g. I can, you can, he/she can, etc
I could, you could, h e/she could, etc.
M odal verbs have no -s in th e th ird person singular Present.
e.g. She can type, (not She cans type.)
It may rain tom orrow , (not It mays rain tomorrow.)
Modal verbs are followed by th e infinitive w ith o u t to.
e.g. We may be late, (not We may to be late.)
Questions and negatives are form ed w ith o u t do.
e.g. Can you speak Italian? (not Do you can speak Italian?)
I can
you could
he, etc. m ay
w e m ight
you w ould
(you'd)
they m ust
I cannot (can't)
you could n o t (couldn't)
she, etc. m ay not
w e m ight not
you w ould not
(w ouldn't)
they m ust n o t (m ustn't)
can I?
could you?
m ay it, etc.?
m ight we?
w ould you?
m ust they?
making deductions
e.g. You m ust be hungry.
They m ust be very busy.
8 PHRASAL VERBS
Phrasal verbs are verbs made of two words. Sometimes
phrasal verbs have an object,
e.g. Verb
Object
try on
a suit
call off
the meeting
switch on the machine
You can say:
Try on a suit.
or Try a suit on.
Call off the meeting.
or Call the meeting off.
Switch on the machine, or Switch the machine on.
But it, them, me, us (pronouns) always go before off, in, on, etc.
Try it on.
Switch it off.
Plug them in.
Call it off.
9 ARTICLES
9.1 a and an
Note: In some languages the word for the first number (1) is
the same as the article word. This is not so in English. In
English, the usual word for one is a or an. One is used for
special emphasis.
e.g. I'd like a coffee and two sandwiches.
Did you say two sandwiches and two coffees?
No, two sandwiches and one coffee.
9.2 the
10 N OUN S
10.1 Plurals o f nouns
managers
manager
names
name
secretaries
secretary
company
companies
box
boxes
addresses
address
selves
self
shelves
shelf
wives
wife
lives
life
halves
half
knives
knife
safes
safe
cliffs
cliff
roofs
roof
handkerchiefs
handkerchief
radio
radios
photos
photo
children
child
men
man
woman
- women
potatoes
potato
tomatoes
tomato
teeth
tooth
fish
fish
Countable nouns are the names of things that you can count.
We can use atari with countable nouns. Countable nouns
have plurals:
e.g. a letter, one problem, two telephones,
six hundred dollars.
Uncountable nouns are the names of things that you can't
count. Normally, we can't use alan with uncountable nouns,
and they have no plurals:
e.g. milk, sugar, fruit juice.
Compare:
countable
- Would you like a sandwich?
uncountable - Would you like some milk? (not a milk)
countable
- There's a wom an at the reception desk,
uncountable - There's some sugar on the table, (not a sugar)
a/an and some/any
We normally only use a/an with singular countable nouns.
With uncountable nouns, a/an is not possible. We can use
104 REFERENCE SECTION
11
PRONOUNS
O bject
I
me
you
you
e.g. Are y o u Bill Smith? Yes, I am.
Is John from ICT? No, h e is not (isn't)
he
him
she
her
Do you know the managing director?
Yes, I know h im very well.
it
it
we
I gave th e m the information.
us
you
you
they
them
With some verbs, the object pronoun can either go before the
verb, or after the verb with to.
e.g. Can you se n d m e the brochure.
or Can you se n d the brochure to m e.
12 DEM O NSTRATIVES
12.1 this, that, these and those
This and these are used with people or things that are close to
the speaker.
e.g. This telephone is out of order.
This is my boss.
T hese books are very interesting.
It's up these stairs.
That and those are both used with people or things that are not
close to the speaker.
e.g. T hat woman is an accountant.
What's th a t building?
Production is in th o se buildings.
Those books are not mine.
13 Q UANTIFIERS
13.1 some, any and no
A ffirm a tiv e
A d jectiv e
P ron oun
my
your
his
her
its
our
your
their
mine
yours
his
hers
ours
yours
theirs
There's so m e coffee.
There isn't an y coffee.
I've got so m e letters.
I haven't got an y letters.
not any = no
e.g. I'm sorry, there isn't an y more chicken.
= There is (There's) n o more chicken.
I've got n o free time.
= I h a v e n o t (haven't) got an y free time.
(not I've got any free time.)
In most questions, we use any.
e.g. Is there a n y coffee?
Have you got an y stamps?
We normally use some when we offer things,
e.g. Would you like so m e coffee?
Would you like so m e more milk?
myself
yourself
himself
herself
ourselves
yourselves
themselves
itself
N eg a tiv e
W ith u n c o u n ta b le s
W ith plurals
(not) much
(not) many
how much?
how many?
too much
too many
a little
a few
more
more
enough
enough
a lot of
a lot of
e.g. There isn't m u ch rain here in the summer.
Are there m a n y hotels in the town?
H o w m u ch time do you need?
H o w m a n y people are there in your company?
I've got to o m u ch work.
You gave me to o m a n y copies.
A little more potato, sir?
And a f e w more mushrooms, please.
B oth/all/ neither/one + o f + p r o n o u n
Compare:
W ho is calling?
W ho did you speak to?
14 QUESTIONS
14.1 Question w ords
Who
W ho is calling?
coffee is this?
is this coffee?
papers are these?
are these papers?
Which
W hich computer would you like to use?
W hich of you is responsible for marketing?
15 AD JECTIVES
15.1 The form and position o f adjectives
B efore n o u n s
A fter be
e.g. the man in the b lu e suit e.g. The meal was e x p en siv e .
The order of adjectives is usually:
a
a
size
colou r
c o m p o sitio n
large
small
blue
black
plastic
leather
box
bag
T he form o f a d jectives
W hy
W hy did you come to London? To learn English.
W hy is the red light on?
Q u estio n w o r d s as su b ject a n d ob ject
most short
adjectives:
adjectives
ending in -e:
adjectives ending
in one vowel +
one consonant:
adjectives
ending in -y:
irregular:
Adjective
Comparative
Superlative
old
young
cheap
late
nice
big
hot
older
younger
cheaper
later
nicer
bigger
hotter
oldest
youngest
cheapest
latest
nicest
biggest
hottest
dry
easy
good
bad
drier
easier
better
worse
driest
easiest
best
worst
Longer ad jectiv es
A d je ctiv e
C om p arative
S u p erla tiv e
interesting
beautiful
expensive
more interesting
more beautiful
more expensive
most interesting
most beautiful
most expensive
16 ADVERBS
16.1 Adjectives and adverbs
It's cold.
It's e x tr e m e ly cold.
He was careful.
He drove carefully.
(adjective)
(adverb)
(adjective)
(adverb)
A d jectiv e
A dverb
slow
careful
extreme
happy
angry
comfortable
slowly
carefully
extremely
happily
angrily
comfortably
with am/areIisIwasIwere
e.g. She is u su a lly late, (not She usually is late.)
I a m n ev er at home these days, (not I never am
at home...)
It is also possible for some adverbs of frequency to be at the
beginning of affirmative and negative sentences,
e.g. N orm ally, he won't discuss business.
U sually, I don't travel by train.
R egular freq u en cy
It's
half p a st nine.
five to ten.
Approximate tim e
I rang you
at about three o'clock.
at arou n d three o'clock,
ju st b efo re four.
I was out
for m o s t o f the afternoon.
N o p r ep o sitio n
W hat tim e do you get up? (not At what time ...?)
I'm meeting John to m orrow .
17 PREPOSITIONS
17.1 Talking about tim e
at ten o'clock,
in the morning,
o n Thursday,
on Thursday morning,
o n June 22nd.
at the weekend,
in January,
in (the) spring,
in the new year.
I don't work
on Saturdays,
in January,
at Christmas.
in three days.
We will be here
I have been here
I work
I'll be here
I'll be here
She will be here
I'm free
in
behind
between
on
in front of
on the left of
next to opposite
on the right of
e.g. It is (It's) in that building.
on the fifth floor,
next to the canteen,
behind the main block,
opposite the paint shop,
betw een the conference centre and
the workshop.
o n the left of the testing area.
Usually in or at is possible for a building (hotel, airport, etc.)
e.g. We stay in a nice hotel.
We stayed a t a nice hotel,
above at the top of
below at the bottom of
at
at the end of
by
over there
near
e.g. It's ab o v e the cafeteria,
at the entrance,
b e lo w my office,
by the reception desk,
at the top of the stairs,
a t the bottom of the stairs,
at the end of the corridor,
n ear the stairs.
It's in his office.
on the second floor,
a t no. 53 Park Street,
in London,
in Europe.
Reference section 109
He is at the station,
a t the airport,
a t the bus stop,
a t the bank.
a t home, (not At the home.)
a t work. (not At the work.)
at lunch, (not At the lunch.)
o n his way to work.
17.3 Talking about direction
to
down
up
e.g. Go
into
onto
up to
e.g. Go
along
through
past
to the end of the corridor,
d o w n those stairs,
u p these stairs,
alo n g the main street,
th ro u g h the car park,
p a st the bank.
down to
back to
out to
in to the lift.
o n to the motorway,
u p to the fifth floor,
d o w n to the first floor,
back to the reception desk,
o u t o f the building.
18
W ORDS TO NOTE
Let's (let us) and shall are often used to make suggestions.
e.g. Shall I call for you tomorrow?
Shall w e go through the programme now?
Let's drive there.
Let's have a break.
18.4 still, yet anc/already
Compare:
How expensive!
How generous!
For is used with a length of time and untill till with a point in
time. Till means exactly the same as until.
e.g. I'll be away for five days.
I'll be away until/till Friday.
toanGfinorderto
19 IRREGULARVERBS
Infinitive
be
become
begin
bend
bite
blow
break
bring
build
burn
buy
can
catch
choose
come
cost
cut
do
draw
drink
drive
eat
fall
feed
feel
fight
find
fly
forecast
forget
get
give
go
grow
have
hear
hit
hold
hurt
keep
know
lay
Past tense
was
became
began
bent
bit
blew
broke
brought
built
burnt
bought
could/was able
caught
chose
came
cost
cut
did
drew
drank
drove
ate
fell
fed
felt
fought
found
flew
forecast
forgot
got
gave
went
grew
had
heard
hit
held
hurt
kept
knew
laid
Past participle
been
become
begun
bent
bitten
blown
broken
brought
built
burnt
bought
been able
caught
chosen
come
cost
cut
done
drawn
drunk
driven
eaten
fallen
fed
felt
fought
found
flown
forecast
forgotten
got
given
gone
grown
had
heard
hit
held
hurt
kept
known
laid
Infinitive
lead
learn
leave
lend
let
lie
lose
make
mean
meet
pay
put
read
ride
ring
rise
run
say
see
sell
send
set
shake
shine
show
shut
sing
sit
sleep
smell
speak
spell
spend
stand
steal
stick
swim
take
teach
tell
think
throw
understand
wake up
wear
win
write
Past tense
led
learnt/learned
left
lent
let
lay
lost
made
meant
met
paid
put
read
rode
rang
rose
ran
said
saw
sold
sent
set
shook
shone
showed
shut
sang
sat
slept
smelt
spoke
spelt
spent
stood
stole
stuck
swam
took
taught
told
thought
threw
understood
woke up
wore
won
wrote
Past participle
led
learnt/learned
left
lent
let
lain
lost
made
meant
met
paid
put
read
ridden
rung
risen
run
said
seen
sold
sent
set
shaken
shone
shown
shut
sung
sat
slept
smelt
spoken
spelt
spent
stood
stolen
stuck
swum
taken
taught
told
thought
throne
understood
woken up
worn
won
written
20
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
one
two
three
four
five
six
seven
eight
nine
ten
eleven
twelve
thirteen
fourteen
fifteen
sixteen
seventeen
eighteen
0
12
100
106
556
1000 or 1,000
5001 or 5,001
10 000 or 10,000
1,000,000 or lm
200m
1,000,000,000 or lbn
llObn
0.4
0.5126
i
41
23
4
5_
16
25%
100%
12\%
55.5%
19
20
21
22
23
24
25
26
27
28
29
30
40
50
60
70
80
90
nineteen
twenty
twenty-one
twenty-two
twenty-three
twenty-four
twenty-five
twenty-six
twenty-seven
twenty-eight
twenty-nine
thirty
forty
fifty
sixty
seventy
eighty
ninety
oh or zero
twelve or a dozen
one hundred or a hundred
one hundred and six or one
hundred six (US)
five hundred and fifty-six
one thousand or a thousand
five thousand and one
ten thousand
one million or a million
two hundred million
one billion or a billion
a hundred and ten billion
point four or nought point four
nought point five one two six
one quarter or a quarter (informal)
one half or a half (informal)
three-quarters
five-sixteenths
twenty-five per cent
a hundred per cent
twelve and a half per cent
fifty-five point five per cent
Notes
1 The point (.) is used to show decimals. The comma (,) is
used to show thousands or millions or billions.
2 After the decimal point, you read number by number.
1st
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
20 th
21st
22nd
23rd
24th
25 th
26th
27th
28 th
29th
30th
40th
50th
60th
70th
80th
90th
100th
first
second
third
fourth
fifth
sixth
seventh
eighth
ninth
tenth
twentieth
twenty-first
twenty-second
twenty-third
twenty-fourth
twenty-fifth
twenty-sixth
twenty- seventh
twenty-eighth
twenty-ninth
thirtieth
fortieth
fiftieth
sixtieth
seventieth
eightieth
ninetieth
hundredth
A
B
C
D
E
F
G
H
I
J
I<
L
M
N
O
P
Q
American
Able
Baker
Charlie
Dog
Easy
Fox
George
How
Item
Jig
King
Love
Mike
Nan
Oboe
Peter
Queen
British
Andrew
Benjamin
Charlie
David
Edward
Frederick
George
Harry
Isaac
Jack
King
Lucy
Mary
Nelly
Oliver
Peter
Queenie
International
Amsterdam
Baltimore
Casablanca
Denmark
Edison
Florida
Gallipoli
Havana
Italy
Jerusalem
Kilogram
Liverpool
Madagascar
New York
Oslo
Paris
Quebec
R
S
T
U
V
W
X
Y
Z
Roger
Sugar
Tare
Uncle
Victor
William
X-ray
Yankee
Zebra /ziibra/
Robert
Sugar
Tommy
Uncle
Victory
William
Xmas
Yellow
Zulu
Rome
Santiago
Tripoli
Uppsala
Valencia
Washington
Xantippe
Yokohama
Zurich
20.5 Ages
12
2I
3-1
r !
iV8
9 f AJ
f-91 / 2 A
1
3|
Vb / AJ
six o'clock
II 12
f 10
|9
V8
21
-- 31
AJ
Days
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Months
January
February
March
April
May
June
July
August
September
October
November
December
Seasons
spring
summer
autumn (fall US)
winter
20.9
M easurem ents
3.75
American
=
=
=
=
0.039 inch
0.3937 inch
1.094 yards
0.6214 mile
= 3.527 ounces
= 2.205 pounds
= 0.984 ton
= 0.176 pints
= 1.76 pints
= 2.20 gallons
=
=
=
=
20.10 M oney
1.50
You say:
one cent
fifty-six cents
a dollar
or one dollar
$ 1.20
one dollar twenty
or one dollar and twenty cents
$3.75
three dollars seventy-five
or three dollars and seventy-five cents
$3bn
three billion dollars
Other currencies
British
You write: You say:
one penny
IP
or one pence
or one p
56p or 0.56 fifty-six pence
or fifty-six p
one pound
1
or a pound
one pound twenty
1.20
or one pound twenty pence
three pounds seventy-five
3.75
or three pounds (and) seventy-five pence
5m
five million pounds
five point five million pounds
5.5m
or five and a half million pounds
or five million, five hundred thousand pounds
20.11 Countries and nationalities
Notes
1 metre, litre, etc. = meter, liter, etc. in American English.
2 informal: kilo (kilo gramme)
EU
You write:
1c
25c
1
8m
American
You write:
lc or $0.01
56c
$1
You say:
one cent
twenty-five cents
one euro
or a euro
one euro fifty
or one euro and fifty cents
Country
Albania
Algeria
America
Argentina
Australia
Austria
Belgium
Brazil
Britain
Bulgaria
Canada
China
Czech
Republic
Denmark
Egypt
England
Finland
France
Germany
Greece
Holland
Hungary
India
Iran
Ireland
Italy
Japan
Kenya
Korea
Lebanon
Libya
Malaysia
Mexico
Nigeria
Norway
Poland
Oman
Russia
Scotland
Slovakia
Spain
Sweden
Ukraine
Uruguay
Adjective
Albanian
Algerian
American
Argentinian
Australian
Austrian
Belgian
Brazilian
British
Bulgarian
Canadian
Chinese
Person
an Albanian
an Algerian
an American
an Argentinian
an Australian
an Austrian
a Belgian
a Brazilian
a Briton
a Bulgarian
a Canadian
a Chinese
Czech
a Czech
a Dane
Danish
an Egyptian
Egyptian
an Englishman*
English
a Finn
Finnish
a Frenchman*
French
a German
German
a Greek
Greek
a Dutchman
Dutch
Hungarian a Hungarian
Indian
an Indian
Iranian
an Iranian
an Irishman*
Irish
an Italian
Italian
Japanese
a Japanese
Kenyan
a Kenyan
a Korean
Korean
a Lebanese
Lebanese
a Libyan
Libyan
Malaysian a Malaysian
a Mexican
Mexican
Nigerian
a Nigerian
Norwegian a Norwegian
Polish
a Pole
Omani
an Omani
a Russian
Russian
Scottish
a Scot
a Slovak
Slovak
Spanish
a Spaniard
a Swede
Swedish
Ukrainian
a Ukrainian
Uruguayan a Uruguayan
Nation
the Albanians
the Algerians
the Americans
the Argentinians
the Australians
the Austrians
the Belgians
the Brazilians
the British
the Bulgarians
the Canadians
the Chinese
the Czechs
the Danes
the Egyptians
the English
the Finnish
the French
the Germans
the Greeks
the Dutch
the Hungarians
the Indians
the Iranians
the Irish
the Italians
the Japanese
the Kenyans
the Koreans
the Lebanese
the Libyans
the Malaysians
the Mexicans
the Nigerians
the Norwegians
the Poles
the Omanis
the Russians
the Scottish
the Slovaks
the Spanish
the Swedish
the Ukrainians
the Uruguayans
north-west
NW y
west ^
W
south-west
SW
east
E
^ south-east
SE
r
south
11
10
12^
15
9 Australia
1 Western Europe
2 North America
10 South-East Asia
11 Far East/Asia Pacific
3 Eastern Europe
12 Central America
4 North Africa
13 East Africa
5 South America
14 Scandinavia
6 Middle East
15 Asia Pacific
7 Southern Africa
8 India
The names for different regions of the world can vary
depending on where you live.
20.14 Titles
20.15 Abbreviations
40
40
50
42
42
52
Men's shirts
British
American
European
14
14
36
15
15
38
16
15i
16
151
39/40 41
Men's shoes
British
American
European
7
8
7 12 !
4C>2 42
10
Men's socks
British
American
European
93
14 2
I4 i
37
10
10
39
40
10 J
43
IO3 11
i oi 11
41 42
4
6
37\
44 5
5
65
38
14
44
44
54
46
46
56
17
16! 17
42 43
161
12
13
12!
13!
Hi
45^ 47 48
11
H i 12
H i 12
43 44
42
16
14
44
18
16
46
^2
7
39
6!
8
?!
39! 40
12
48
48
58
7
82
40 3
The list below shows some of the words used in this book.
British
American
cancelled
canceled
centre
center
dialled
dialed
litre
liter
metre
meter
programme
program
theatre
theater
through
thru
travelled
traveled
plant: factory
postroom: room in an office where the post is sorted
PR: public relations
presentation: demonstration or exhibition of a new product
or a proposed plan
production department: section of a company which deals
with the making of the company's products
profit: money gained from a sale which is more than the
money spent
purchase order: official order made out by a purchasing
department for goods or services
purchasing department: section of a company which deals
with buying of stock, raw materials, equipment, etc.
R&D: Research and Development
rates: amount of money charged per hour, day, etc., e.g. car
hire rates
receipt: piece of paper showing that money has been paid or
that something has been received
reception: 1 place (in a hotel or office) where visitors
register or say who they have come to see
2 function arranged to welcome new arrivals or visitors
records: documents and other information kept because
they may be needed in the future
recruitment department: section of a company which
deals with looking for or getting new staff
ref no.: reference number
reference number: number that makes it possible to find a
document which has been filed
refund: money paid back, e.g. for returned goods
rent: to pay money to use property (sometimes equipment)
for a time (see also hire)
rental: money paid to use an office, etc. for a time
rep: representative, e.g. sales rep
Research and Development department: department
which carries out scientific investigation leading to new
products or improvement of existing ones
sack: to dismiss a member of staff
salary: payment for work, usually in the form of a monthly
cheque, made to an employee with a contract
sales department: section of a company which deals in
selling the company's products or services
sales figures: total sales, or sales broken down by category
schedule: timetable or plan made in advance
section: department in a company
security: 1 staff who protect an office or factory, e.g. from
burglars 2 system which protects, e.g. electronic security
system
service: to keep a machine in good working order
service (charge): charge added to a bill in a restaurant to pay
for service
120 GLOSSARY
Answers
U N IT 1 About you
1 Telephone numbers
See audioscript page 135.
Notes
In telephone numbers:
733 = seven three three (not seven
hundred and thirty-three)
0 = oh or zero
88 = eight eight or double eight (not
eighty-eight)
2 Dialogues
a Excuse me.
b No, I'm not.
c I'm sorry,
d That's OK.
e What's your name?
f It's nice to meet you.
g Where are you from?
h What do you do?
1 I'm a sales rep.
j I'm in the legal department.
3 Vocabulary, a/an
(possible answers)
a Japanese/German
b good
c Italian/international
d international/Italian
e sales manager
f manufacturing
g German/Japanese
4 Simple exchanges
(possible answers)
a Is Lucy Gomme from Fox
Construction, Glasgow?
b Yes, it is.
c Is Fox Construction in London?
d No, it isn't. It's Lucy,
e Are you in the maintenance
department?
f Yes, she is.
g No, I'm not. I'm from Spar
Engineering, Chicago.
Note
Glasgow is a major city in Scotland.
b
d
f
h
the
the
the the
5 Identifying yourself
Notes
i An electrical engineer is qualified
in electrical engineering
ii (maintenance) side =
(maintenance) department or
area
iii it's = it is
2 Cardinal numbers
5 five
25 twenty-five
11 eleven
30 thirty
16 sixteen
70 seventy
22 twenty-two
3 Ordinal numbers
6th
1st first
7th
2nd second
8th
3rd third
9th
4th fourth
5th fifth
10th
sixth
seventh
eighth
nineth
tenth
Answers 121
b
d
f
h
vii
i
ii
V
122 ANSWERS
1
2
3
4
5
6
7
8
9
Main gate
Administration (admin) block
Service Centre and Maintenance
Showroom
Conference centre
Production
Car park
Testing area
Goods Inwards and Stores
What's = What is
b
d
f
this
that
That
3 Dialogue
b place
a main
d block
c your
f behind
e that
h along
g How
j entrance
i on
Notes
That's = That is
block = building
admin = administration
4 Giving directions
(possible answers)
a It's on the left, next to the testing
area.
b Where's the main block?
c Where's the main production
building?
d It's on the left here, next to the
car park,
e It's between the conference
centre and the workshops and
maintenance block,
f Where's the testing area?
g Where's the paint shop?
5 Prepositions of direction
a through
b along
c up
d to
e down
f past
g out of
h into
6 Prepositions of place
(possible answers)
a next to
b behind
c in
d on
e opposite
f behind
g next
e.g. a b
c d e f
/
/
g h
S
S
/
3 a few!a little
a cash
b coffee
c Spanish
d Chinese phrases
e Arabic words
f milk
g cars in the car park
h people
Notes
I'd = I would
weren't = were not
Simple exchanges
a iv
b v
c vii
d viii
e vi
f iii
g i
h ii
Note
it's = it is
Meeting an associate off a plane
b too
a Hi
d terrible
c journey
e dear
f late
h Were
g Yes, it was
i not
j to
The Past tense of to be: was!were
e.g. Were you in New York?
a Where were you?
b How were your travel
arrangements?
c Were you in your hotel?
d We weren't in the hotel,
e We were in KPG's offices,
f They were interested in our
proposals,
g But their purchasing manager
was concerned about delivery
times.
h Price wasn't an issue.
Notes
weren't = were not
wasn't = was not
13
0
0
LJ
HI
_J
0
0
,.J
d!
CD
2 will in promises
(possible answers)
- Thank you for everything.
- You're welcome. Don't forget to
call us.
- I won't.
Answers 123
report.
e Remember me to your secretary,
f Thank you for everything,
g Have a good journey home.
U N IT 10 Setting up a meeting
1 Two m eetin g s
Call 1
Call 2
Type of
Budget
Sales
meeting
meeting
meeting
Day/Date
12th
Friday
Time
11.30
3.00
Call 1: Can Carla make it?
No.
Call 2: Can Mr Galis make it?
Yes.
2 A rran g in g a m eetin g
a 3
b 2
c 4
d 1
N o te
124 ANSWERS
3/5/09
7.35
1600
1968
eleven thirty
k six fifteen
1 the seventeenth of June (June
the seventeenth)
m the twenty-first of March (March
the twenty-first)
n The twelfth of
September/September the
twelfth two thousand and six
0 twenty-fifth of
February/February the twentyfifth two thousand and sixteen
p eighteen ninety-nine
q nineteen eighty-five
N otes
b
c
d
e
f
g
eleven o'clock,
Can he make the appointment on
Wednesday?
She can't make the sales
conference in June,
I can't make the appointment in
the morning,
They can make the breakfast
meeting tomorrow,
We can't make the sales meeting
at 4.30 tomorrow afternoon,
Can they make the conference in
20..?
He can make the three o'clock
meeting on the 16th.
U N IT 11 Confirming arrangements
1 C onfirm ing tim e a n d p lace
Tuesday: 11.30 / W ednesday: 10.00 / Room 317
2 E m b e d d e d (indirect) q u estio n s
a Do you know what time it is?
b Can you tell me if the meeting is
going ahead?
c Can you check what day it is?
d Do you know if it's on Monday or
Tuesday?
e Can you tell me who is coming?
f Can you check if it's in Room 407?
g Do you know how many people
are coming?
h Do you know if you can make it?
N otes
b
d
f
h
j
week's
check
ahead
right
still
N otes
isn't = is not
4 still/yet (possible answers)
d Is Wednesday's meeting still in
meeting is yet?
g Is Friday's meeting still at twelve?
h Do you know if Friday's meeting
6 toI in order to
(possible answers)
I am writing to Maria Bush to/in
order to thank her for lunch.
She is flying to Japan to/in order to
visit a customer.
He is emailing John to/in order to
tell him the new room number.
They are going to Mario's to/in order
to have a coffee.
We are going to their website to/in
order to check the address.
U N IT 12 Changing plans
1 why and because
a iii
b ii
c i
d iv
2 will!will not
(possible answers)
Will your manager be in Tokyo next
Monday?
Yes, he/she will. / No, he/she won't.
Will the meeting room be free this
evening?
Yes, it will. / No, it won't.
Will your assistant be in the office
tomorrow?
Yes, he/she will. / No, he/she won't.
Will your family be away next
week?
Yes, they will. / No, they won't.
Will Reception check our security
passes?
Yes, they will. / No, they won't.
Will you be back by 6pm?
Yes, I will. / No, I won't.
3 have to
(possible answers)
a I have to read French at work,
b My colleagues have to write faxes
in Arabic,
c My boss has to use English on the
phone.
d The sales reps don't have to speak
Russian with customers,
e I don't have to write reports in
English.
f My secretary has to understand
instructions in Spanish.
b
d
f
h
j
the problem
after lunch
at six o'clock
Why don't we
find out
d iii
2 too/either
a I'm not well either,
b I don't like meetings either,
c I have a cold too.
d We're very busy too.
e I can't make Monday's meeting
either.
U N IT 14 Explaining and
apologising
1 Explanations and apologies
c
a
b
i El
i m
i 0
ii CD
ii m
ii m
iii
iii El
iii CD
2 The Past tense
a - He didn't lose the phone
number,
b + She wanted to phone,
c - They didn't forget the meeting,
d + We missed the appointment,
e - He didn't try to call,
f + I had Lo see a client,
g - We didn't take a client to the
airport.
3 Dialogue
a missed
c didn't
e had
g did
i didn't have
b
d
f
h
forget
happened
Did you
wanted
b
d
f
h
j
One moment
is that
how are
can I do
help you
4 Is it possible...?
(possible answers)
Is it possible to speak to someone in
Sales?
Is it possible for you to call again in
the morning?
Is it possible to give her a message?
Is it possible for you to give me his
mobile phone number?
Is it possible for us to have your
direct number?
Is it possible for your assistant to
email the report?
Is it possible for you to hold on?
Is it possible for us to meet later?
U N IT 16 Dealingwith incoming
calls
1 Dealing w ith calls
b
a vii
d
c viii
f
e ii
h
g vi
V
i
iv
iii
2 Times
a Six o'clock
b Seven fifteen/A quarter past
seven
c Eight thirty/Half past eight
d Nine forty-five/A quarter to ten
e Ten twenty-five/Twenty-five past
ten
f Eleven forty/Twenty to twelve
g Twelve fifty/Ten to one
3 for and until/till
(possible answers)
John will be out of the office till
Wednesday.
Mary will be on holiday until 27th
August.
Mr Smith will be in a meeting for
about an hour.
Date
Time
2 Currencies
a ii
c V
e ix
g v ii
i X
Taken
b
d
f
h
j
iv
viii
iii
i
vi
by
4 Dialogue
b Hello. Is that Petra?
i No, I'm afraid it isn't,
d She's at lunch at the moment.
C Can I take a message?
e Yes, please.
Could you tell her that Don Roger
called?
g Sorry, I didn't catch your name,
a Don Roger, that's R-O-G-E-R.
j Thank you, Mr Roger,
f I'll tell her.
Notes
she's = she is
I'll = I will
didn't = did not
3 c
5 b
4
6
c
b
2 Exchanges
a iii
b i
c vii
d viii
e ii
f V
h iv
g vi
Notes:
i you're = you are; can't = cannot;
it's = it is; couldn't = could not; I'll
= I will
ii get (a phone call/email) =
receive; get through (on the
phone) = reach/make contact; it
bounced back = it was returned
3 Dialogue
(possible answers)
a up
b up
c back
d on
e through
f on
g before/after h on
i to
4 try + infinitive
(possible answers)
a vi
b iv
c vii
dv
e i
f viii
g iii
h ii
5 Approximate times
(possible answers)
a I emailed you just before 3.00.
b Your phone was engaged all
morning,
c I'll send you a fax at about
midday.
d Did you try to call me at about
9.00?
e Could you call me just after 3.00?
f Our email was out of order all
day.
g She was on line for about half an
hour.
6 Making contact
a enter
b
c press
d
e dial
f
h
g deleted
open
access
missed
forward
Answers 127
b one
d one
f ones
6 Whose...?
Whose coffee is this? Whose is this
coffee?
Whose drinks are these? Whose are
these drinks?
Whose sandwiches are these?
Whose are these sandwiches?
Whose roll is this? Whose is this
roll?
Whose change is this? Whose is this
change?
Whose papers are these? Whose are
these papers?
Whose security pass is this? Whose
is this security pass?
Whose keys are these? Whose are
these keys?
U N IT 20 Eating out
1 Booking a table and ordering
a meal
i Name: Gachot
Number: 2
Tel: 345666
Date: 30th June
Time: 8.30
ii Starters:
Spaghetti
Mushroom soup
Main courses: Salmon (in white
wine)
128 ANSWERS
Wine:
Steak (medium)
vegetables
Half a bottle of dry
white
Half a bottle of
house red
4 Vocabulary
a plate
c potato
e juice
g cooked
b
d
f
h
sausages
beef
tip
mushrooms
b
d
f
h
for
for
since
since
U N IT 22 Starting a journey
1
a
b
c
bi
d iii
f vi
h vii
UN IT 23 Travelling
1 In transit
Refer to the audioscript on page 140.
2 The Simple Present for the
future (possible answers)
a ends
b opens
c arrives
d finishes
e leaves
f changes
g start
3 Periods of tim e
(possible answers)
a We're going to be quarter of an
hour (15 minutes) late,
b We're going to be ten minutes
late.
Answers 129
e inviting me
f Let me take
g inviting me
h look forward
Notes
i there's = there is; I'll = I will
ii Birmingham = large city in
central England
2 so/neither (nor)
a So do I.
b So do I.
c Neither (Nor) have I.
d Neither (Nor) do I.
e So do I.
f So am I.
g So do I.
h Neither (Nor) do I.
3 Short responses
a vii
b
c ix
d
ex
f
g viii
h
i vi
j
v
ii
i
iii
iv
Conference
phone
IT Support
Meeting
room
Copying
Use of a
stapler
Staff
security
pass
t/
/
/
/
/
O ther eq u ip m en t
Which
What
Which
Which
3 Requests
a Could you call Boris for me?
b Could you deliver a sample for/to
Anna?
c Could you give this to Igor for
me?
d Could you do something for
Max?
e Could you check the facilities for
us?
f Could you do some photocopying
for the Service Manager?
g Could you talk to Jane for me?
h Could you get some coffee for the
visitors?
4 Facilities
a Is there someone
b Is there a room
c Is there a video camera
d Is there a fax machine
e Is there somewhere
f Is there a beamer
5 borrow and lend
a borrow
b
c use
d
e use/borrow f
g lend
h
Notes
I'll = I will
lend
use/borrow
use/borrow
borrow
6 Office equipment
Project
team
le ad e r
Th e basics
Calculator
Hole punch
Mouse mat
Scissors
Staplers
Post-it holder
Sticky tape holder
/
/
/
You
Beamer/Projector
/
Conference phone
/
Copier
/
Desktop computer
/ x4
Flipchart
Fax machine
/
Laptop docking station
Printer
/
Scanner
Screen
Shredder
S
Video camera
Whiteboard
U N IT 27 Shopping
1 Buying presents
a-d-f
b-c-e
2 might/may (possible answers)
a might/may - better
b might/may-worse
c might/may - more expensive
d might/may-faster
e might/may - more comfortable
f might/may - more interesting
g may/might - better
h may/might - better
Note
let's = let us
3 Shopping and payment
a accept
b receipt
d sale
c size
f try
e sign
g fitting room h fit
i suit
Notes
don't = do not
doesn't = does not
4 Ages and lengths
a A four year-old daughter,
b A forty-nine year-old father,
c A twenty-six year-old colleague,
d A thirty-seven year-old boss,
e A fifteen-minute phone call,
f A ten-day business trip,
g A two-year contract,
h A twenty-minute taxi ride.
U N IT 2 8 Your colleagues
Answers 131
b
d
f
h
j
through, to
out of
into
back to
across, into
a m
c
b m
g 0
Note
can't = cannot
132 ANSWERS
dm
h m
U N IT 31 Requesting information
1 A sales enquiry
Order form
Product: fabHe.
No. ordered: c^eModel no.: FC U-000X
Size: lar&eColour: Mue.
Material: wood
2 Measurements and dimensions
a One point two five metres
b One metre twenty-five
c One and a quarter metres
d Six point five kilos
e
f
g
h
i
U N IT 32 Staying in a hotel
1 Booking a hotel room
(possible answers)
subject: Mitropoulis Booking
Dear Sir/Madam
I am writing to confirm the
telephone booking we made earlier
today. The booking is for two double
rooms for next weekend, arriving
Saturday 12 June and departing
Monday 14 June. The booking is in
the name of Mr Mitropoulis.
Kind regards
Tina Patel
Asia Travel
2 Reflexive pronouns
(possible answers)
a No, thanks. I'll post them myself,
b No. He parked it himself,
c No, thanks. She'll clean them
herself,
d No, thanks. We can carry
ourselves,
e No, thank you. I'll wash it myself.
Note
I'll = I will
3 how/what (a); soIsuch
a How
b What
c so
d What
e such
f How
g so
h How, What
4 Filling in a form for someone
(possible answers)
What is your name, please?
How long is your stay?
How many are there in your party?
What is your address?
What is your nationality?
Could you tell me your car
registration number?
Could you give me your passport
number?
Do you know where you are going
next?
Where was it issued?
How do you want to pay?
U N IT 33 Booking conference
facilities
1 Conference arrangements
a Conference Room C for 7 May
b equipment hire
c equipment hire
d tea and coffee
2 Arranging conference facilities
a We're looking for
b is it for
c Between fifteen
d too big
e eleven metres long and seven
metres wide
f From ten to six.
g 850 per day
h include coffee
i extra
Notes
we're = we are
that's = that is
3 too small, not big enough
(possible answers)
a The room isn't big enough. / The
room is too small,
b The room is too big.
c The room is about the right size,
d The room is too big.
e The room is about the right size,
f The room is too small. / The room
isn't big enough.
Note
isn't = is not
U N IT 34 Organising a trip
1 Organising a trip
a Paris.
b Business class return.
c Any time to arrive before twelve
on Thursday.
d At 05.50.
e At 10.50.
f No, Ocean Air.
g Return.
h 850.
c Roma
e Greece
d Eire
f Rossiya
Answers 133
U N IT 35 Hiring a car
1 Hiring a car
a [NG]
c m
e 0
g 0
i m
k [N G l
b m
d 0
f 0
h 0
j s
1 E
2 Filling in a form
(possible answers)
What's your name?
What's your address?
What's your telephone number?
What's your licence number?
Who was it issued by?
When does it expire?
What's your date of birth?
What's your occupation?
134 ANSWERS
U N IT 36 Returning home
1 Back from a trip
(possible answers)
a It was hard work but very
interesting,
b Yesterday evening,
c He wanted the sales manager to
come back for the conference,
d He is the boss.
e He had to upgrade to first class to
get a flight,
f She thinks it's too complicated,
g Deliveries take too long,
h Tomorrow morning.
2 I'm afraid so/I'm afraid not
(possible answers)
a I'm afraid not. b I'm afraid so.
d I'm afraid not.
c I'm afraid so.
e I'm afraid not. f I'm afraid so.
g I'm afraid so.
3 Changes, instead
(possible answers)
a He's travelling on Tuesday instead
of Monday,
b He's travelling on 28th May
instead of 27th.
c His flight is leaving at 15.35
instead of 11.15.
d He's sitting in a window seat
instead of an aisle seat,
e His ticket costs 610 instead of
330.
4 more, less
a more
b less
c more
d more
e less
f less
g less
Notes
tax = income tax
pw = per week
5 Vocabulary
change - cancel - postpone
morning - afternoon - evening
boarding card - passport - ticket
salary - tax - expenses
day - week - month
check-in - departure - arrival
single - one way - return
Note
ref. no. = reference number
6 want + object pronoun +
infinitive
a She wants/asked him to
photocopy the report,
b He wants/asked them to come to
the meeting,
c He wants/asked us to cancel the
arrangements,
d She wants/asked you to postpone
the trip.
e They want/asked me to make
some coffee,
f You want/asked me to type this
letter.
g They want/asked her to check if
there are any seats.
Audioscripts
U N IT 1 About you
1 Telephone numbers
733 046 2100
257 08439
01062 8844
236177
06555291
628 35092
2 Dialogues
Dialogue 1
- Excuse me, are you Eddie Yuna from BIT?
- No, I'm not.
- I'm sorry.
- That's OK. My name's Kurt Jarvis. I'm from
Key Trading in Hong Kong. What's your name?
Dialogue 2
- Hi, I'm Tina Awola.
- It's nice to meet you, Tina. Where are you from?
- I work for the International Credit Bank, in Lagos. - What do you do?
- I'm a sales rep. Here's my card. What do you do at the
International Credit Bank?
- I'm in the legal department. I'm a lawyer.
Notes
that's = that is, my name's - my name is
here's = here is
Audioscripts 135
1 Dialogue
- What does your company do?
- We're in the computer business. We import
programmes from the States and Japan.
- Where do you do most of your business?
- About eighty per cent of our business is in
Western Europe.
- Do you do much business in the Middle East?
- No, not much.
- How are things going at the moment?
- Very well. We're selling a new programmes for
managers in medium-sized companies, and it's going
very well.
U N IT 10 Setting up a meeting
1 Two m eetings
Call 1
- Carla, how are you?
- OK. How are you?
- Not bad. Are you OK for the budget meeting on
the 12th?
- When is it?
- At 11.30.
- I'm afraid I can't make it. I'm in Geneva on the 11th
and I won't be back in the office on the 12th till 2.30
or 3.00.
- Is Luke free?
I don't know. I'll ask him.
Call 2
- Is that Mr Galis?
Yes, speaking.
- This is Marilyn Vine. I have a message from
Ben Bradley.
- Right.
- Can you make Friday at three o'clock?
- Is that the sales meeting?
- Yes, Mr Bradley wants to know if you can make it.
- Sure. Where are we meeting?
- In the conference room on the third floor.
- OK, thanks. I'll be there.
Notes
i it's = it is; there's = there is; let's = let us; don't = do not;
I'll = I will
ii Note the use of this!that in phone calls:
- Is that Mr Galis (= Are you ...?)
- This is Marilyn Vine (= I am ...)
Notes
Dialogue 1: what's = what is; can't = cannot; let's = let us.
Dialogue 2: it's = it is; isn't = is not.
c -
Note
sort it out = sort the problem out, solve the problem.
Call 4
Caller 4: Can I speak to Ms Opres, please?
Sarah: I think you are through to the wrong extension.
Caller 4: Could you transfer me?
Sarah: I'm sorry but I'm in a meeting at the moment.
Could you possibly call back in about half an hour?
Note
she'll = she will; she's = she is
Audioscripts 139
Eating out
140 AUDIOSCRIPTS
U N IT 22 Starting a journey
1 Right and wrong (possible answers)
a - Am I in the right queue for the Dallas flight?
- No, this is the check-in for Toronto. I think the Dallas
check-in is over there.
b - Is this the right bus stop for the city terminal?
- No, this is for the main station. Buses for the city
terminal go from outside the Terminal 1 building.
c - Excuse me, am I on the right platform for the
London train?
- No, this is for Manchester. You need Platform 2.
It's just over there.
d - Excuse me, am I in the right place? I'm meeting
someone from Istanbul.
- No, this is the departures hall. You need the arrivals
hall. It's at the other end of the building.
Notes
Dallas is a city in Texas; Toronto is a city in Canada;
Manchester is a city in England.
Several speakers in the exercise have non-standard
accents.
UNIT 2 3
Travelling
1 In transit
A: I think that's my seat belt.
B: I'm sorry. This one must be mine.
A: Are you going to Oslo on business?
Dialogue 3
A: Come in. Thank you for coming.
B: Well, thank you for inviting me. These are for you.
I hope you like Belgian chocolates.
A: I love them. Thank you very much. Let me take
your coat.
B: Thank you.
Dialogue 4
A: Thank you very much for inviting me this evening.
I've really enjoyed it.
B: It was our pleasure.
A: And next time you are in Birmingham, you must come
and have dinner with us.
B: Thank you, we'll look forward to that.
Note
Speaker A in Dialogue 4 has a non-standard accent.
Audioscripts 141
U N IT 27 Shopping
1 Buying presents
- Can you help me? I'd like to buy some presents for
my children.
- How old are they?
- Five and eight.
- Boys or girls.
- One boy and one girl.
- What about T-shirts?
- Yes, my daughter would like one of those ... She is the
elder one. What does it say on the front?
- It says T love Moscow'.
- How much are they?
- They are three hundred and twenty roubles.
- Do you have a medium size?
- Yes, we do. What colour would you like?
- I think she would like a yellow one.
- And what would your son like?
- Have you got any toy cars? He loves cars.
- Yes, they are on the shelf behind you.
- Right. How much is the Porsche?
- A hundred and fifty roubles.
- Yes, I think he'll like th a t...
- Shall I gift wrap them for you?
- Yes, please.
- And how would you like to pay?
- By credit card. Do you accept Diners Club?
- Yes, we do. Could you sign here, please? Thank you.
Your card and your receipt.
UN IT 28 Your colleagues
1 Giving personal details
- Which one is your boss?
- He's the middle-aged one, with grey hair.
- What's his position in the company?
- He's the managing director.
- How long has he been with the company?
- About six years, I think. I'm not sure.
- Is he married?
- No, I don't think so. I think he's divorced.
- Has he got any children?
- I don't think so.
- Where does he live?
- I think he lives in a house near the centre.
Note
what's = what is
142 AUDIOSCRIPTS
U N IT 31 Requesting information
1 A sales enquiry
(on the telephone)
- I have your brochure here, and I'd like to order a table.
- Is there a reference number?
- Yes, it's FC 4000X.
- Right, how can I help you?
- Well, could you tell me how big they are?
- That model is available in three sizes: large, medium
and small. The medium one is out of stock at the
moment.
- How big is the large one?
- It's two point eight metres by ninety-five centimetres.
- What colour is it?
U N IT 34 Organising a trip
UNIT 32 Staying in a hotel
1 Booking a hotel room
- This is Asia Travel. Have you got four single rooms?
- I'm afraid we only have two single rooms available
tonight.
- It's not for tonight. It's for the weekend.
- This weekend?
- Yes, Saturday the 12th to Monday the 14th of June.
- The single rooms are all booked this weekend.
- What about double rooms?
- Yes, you can have two double rooms - on Saturday and
Sunday night.
- Have they got bathrooms?
- All our rooms have en suite bathrooms.
- Good, can I book them now?
- Yes, what name is i t ,please?
- Asia Travel. The client is Mr Mitropoulis. That's
M-I-T-R-O-P-O-U-L-I-S. We'll send you confirmation.
1 Organising a trip
- I'd like a return ticket to Paris.
- Business class or economy?
- Business class.
- When do you want to travel?
- On Thursday. I need to be there before lunch.
- There's an Ocean Air flight. It leaves at 05.50 from
Istanbul Ataturk airport and arrives at Charles De
Gaulle airport at 10.50.
- How much is the ticket going to cost?
- It's 575 one way and 850 return.
- I'd like a return please, with the return details left open.
Will you let me know when you have the ticket?
- This is a e-ticket. You just shown your passport at the
check-in. We'll email you the itinerary as soon as the
booking is confirmed.
U N IT 35 Hiring a car
1 Hiring a car
- I'd like to hire a car.
- What size car do you want?
- I'd like something like a Honda Civic.
- When do you want it?
- This Thursday.
- And how long do you want it for?
- Five days.
- We have a Toyota that might suit you.
- Which model is it?
- It's a Carina XL Estate.
- That sounds OK. How much is it?
- It's $120 per day.
- Does that include insurance?
- It includes insurance, VAT and unlimited mileage.
Audioscripts 143
U N IT 36 Returning home
1 Back from a trip
- Welcome back! How was your irip?
- It was hard work but very interesting.
- When did you get back?
- Yesterday evening. I was booked to fly back on Friday,
but Ivan wanted me to be here for the conference. So, I
flew back yesterday instead. I managed to reschedule.
- Did you have to pay extra?
- Yes, I had to upgrade to first class to get a flight.
- Well. Ivan's the boss ... How was Amelia?
- She's well - she sends you her regards.
- Thanks. What does she think of the new ordering
system? Does she think it will work?
- I'm afraid not. She says it's too complicated. Deliveries
take too long.
- So the problem is delivery times.
- I'm afraid so.
- We need to debrief. When will your report be ready?
- Tomorrow morning.
Note
to debrief = to meet and discuss the information
144 AUDIOSCRIPTS
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E n g lis h f o r
BUSINESS LIFE
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Elementary
C o u rse b o o k 0-462-00755-3
Self S tudy G uide (w ith CD) 0-462-00756-1
Trainer's M anual 0-462-00757-X
A u d io CD 0-462-00758-8
Pre-Intermediate
C o u rse b o o k 0-462-00759-6
S elf S tu d y G uide (w ith CD) 0-46200760-X
Trainer's M anual 0-462-00761-8
A u d io CD 0-462-00762-6
intermediate
C o u rse b o o k 0-462-00763-4
S elf S tu d y G uide (w ith CD) 0-462-00764-2
Trainer's M anual 0-462-00765-0
A u d io CD 0-462-00766-9
Upper Intermediate
C o u rse b o o k 0-462-00767-7
S elf S tu d y G uide (w ith CD) 0-462-00768-5
Trainer's M anual 0-462-00769-3
A u d io CD 0-462-00770-7
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u n it 36 Irack 71
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Acknowledgements
The authors would like to thank the following for
their great help and advice in the preparation of
English for Business Life: Simon Ross, Lucy Brodie,
Jo Barker, Graham Hart and Teresa Miller.
We would also like to thank our business 'students'
from organisations including UPM-Kymmene Oyj,
Metso Paper, BEMIS, Peterson Packaging, Vattenfall,
the International M aritime Organisation, GE Finance,
ABN Amro (Investm ent Bank), Dresdner Kleinwort
Wasserstein (UI<), M atsushita Europe and M arketing
Akademie Hamburg for providing the inspiration and
feedback that underpins English for Business Life.
Finally, the authors would like to thank their families
for their support and forbearance during the writing
process! - Gerry, Ollie and Elly Badger; Helen Glavin
for hours of research; M iranda Glavin for her
invaluable input and support.
Photo acknowledgements
Pg 93 Corbis
V)S'NESS
I
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>
practice material.
J Y Y + Marshall Cavendish
Education