Fellowship Status Report

Code for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the
relationship between the county and its citizens, with an aim to lower the rate at which citizens fail to appear (FTA) in court, for
supervision and treatment appointments in addition to lowering the recidivism rate. In order to accomplish these objectives we
pursue three workstreams - build, measure, learn - to insure we iterate quickly and that our decisions are based on data and user
focused.

Phase III - Prototyping (03/06/2016 to 05/02/2016)

Workstream
Build
agile
development

Goals during this phase

Understand and connect data sources to support the functionality

of an SMS reminder tool

Build an SMS (text-messaging) tool that notifies of upcoming court

hearings

Measure
data-driven
decisionmaking

Learn
user centered
design

Determine feasibility of measuring FTA

Programmatically measure FTA count and rate over time

Understand the justice system, how people move through it, and
their attitudes and behaviors towards it

Identify opportunities to design and build ways to make the

process more efficient and easier to successfully navigate

Week ending 03/18/2016

This week was our first back in San Francisco after the deployment of ClientComm with our pilot group
of Case Managers in Salt Lake County at Criminal Justice Services. The response has been quite
positive and we would encourage keeping up with our Tumblr blog if interested in seeing some
highlights from individuals who are involved in the pilot of the tool. Our goal this week and through to
the end of the month is to keep up a feedback loop between the our pilot users and the software
development process. This loop is embodied by ClientComms Issues Page on Github, where all
suggestions and requests from pilot users are stored, tagged, and prioritized.

Observations & Quotes

As part of the ClientComm development process, we involve case managers (one of the primary users
of the tool) in the the prioritization and specification of features. By allowing them to set the goals for
product needs through their use, the tool will essentially scope itself and tackle the components
most needed by its users first.
Thanks, you are fast! - Kenia Cluff, Probation Case Manager at Criminal Justice
Services.
I wonder in the future if they can put ClientComm number on our business cards Probation Case Manager at Criminal Justice Services
I can use this today? Im excited about it Ill be using this alot. Ive been waiting for
it. - Probation Case Manager at Criminal Justice Services
[Having] multiple numbers in there is nice. A lot of them have the phones that run out
of minutes When a client is low on minutes, she tells me to text her moms phone. - Pretrial
Case Manager at Criminal Justice Services

Workstre
am
Build

This weeks accomplishments

Monitor ClientComm

Next weeks objectives

Two primary ClientComm goals:

application and deploy

modifications to maintain
stability as needed
Measure

Learn

Admin

Dashboard
Notifications for
Case Managers

Create documentation on
existing SLCo Court Data dump,
identify FTA calculation
opportunities

Produce an MOU to
request for e-Citation data
from DPS

Finalize MOU with CfA and send

to DPS

Draft user profiles

Identify patterns in our

research findings

Partner Support
We have begun planning for an Informational and Working Session. A document has been created on
Google Docs that has been shared with you. If you could review the contents of it and be sure to voice
and concerns or need for clarification, that would be valuable.
The top portion also includes revised EventBrite copy intended to convey that this event is is open to
all parties working to improve rates of client success in the Salt Lake County criminal justice system.
We are holding this event to offer an opportunity for other interested parties from service providers
to law enforcement who would like to play a role in our efforts, or offer feedback or opportunities for
collaboration in the work we do in the future. Specifically, we have focused the first few months
intensely on CJS itself and, as we gear up for more client-focused research, we want to make ourselves
more available and inclusive of other organizations that also interface with the same clients, as well.

Thanks,
Kuan and Code for America, Team Salt Lake County