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MGT 498 Final Exam

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1. According to Porter, the corporation is most concerned with

the aggregate level of demand for a product line

the amount of pressure from the societal environment

the intensity of competition within its industry

a market's position on its life cycle

2. Which strategy specifies the firm's overall direction in terms of its general orientation
toward growth, the industries or markets in which it competes, and the manner in which
it coordinates activities and transfers resources among business units?

Corporate

Divisional

Functional

Organizational

3. Which is the MOST commonly used measure of corporate performance (in terms of
profit)?

ROE

ROI

EPS

DPS

4. When a company determines a competency's competitive advantage, Barney refers to


this issue as

value

rareness

imitability

organization

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5. If performance data and activity reports indicate undesirable performance as a result of
inappropriate use of the strategic management process, operational managers must

change the strategic management model.

know about it so that they can correct the employee activity.

allow sufficient time to pass to verify if it is the process or just the usage that is
the problem.

immediately notify the board of directors.

6. In the development of a SFAS matrix, the first step is to

calculate the weighted scores

indicate short-term for the duration

enter the ratings of how the company's management is responding to each of


the strategic factors

list the most important EFAS and IFAS items

7. Continuous improvement is an operations concept developed in

the United States

Sweden

Japan

Germany

8. In a survey of 50 corporations, which of the following was rated as a benefit of strategic


management?

Clearer sense of vision for the firm

Higher levels of job satisfaction

Improved productivity

Higher levels of employee motivation

9. The hiring of new people with new skills, firing of people with inappropriate or
substandard skills, and/or training existing employees to learn new skills are included the
process of

training

operating

structuring

staffing

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10. The relationship among the board of directors, top management, and shareholders is
referred to as

corporate governance

corporate synergy

corporate strategy

corporate management

11. Which company experienced a tarnished reputation and scandal after experiencing
behavior substitution when employees altered their behavior on the job to fit the reward
system?

Macy's

Neiman Marcus

Saks

Sears, Roebuck, & Co.

12. Research suggests that strategic management evolves through four sequential phases in
corporations. The first phase is

basic financial planning

internally-oriented planning

forecast-based planning

externally-oriented planning

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13. The sum total of the activities and choices required for the execution of a strategic plan is
known as in

environmental scanning

evaluation and control

strategic formulation

strategy implementation

14. The strategy implementation tool used to determine what actions are going to be taken,
by whom, during what time frame, and with what expected results is called a(n)

MBO

succession plan

action plan

mission statement

15. One reason environmental uncertainty is a threat to strategic managers is because

it hampers their ability to develop long-range plans.

it forces the strategic manager to be reactive.

it is a costly and consuming process.

the strategic manager cannot control the environment.

16. The technique that illustrates how management can match the external opportunities and
threats with its strengths and weaknesses to yield four sets of strategic alternatives is
called a (an)

TOWS Matrix

EFAS Table

SFAS Table

IFAS Table

17. Who typically implements strategy in large, multi-industry corporations?

First level management

Everyone in the organization

The board of directors

Middle management

18. The process by which a firm approaches its cross-border activities and those of
competitors, and plans to approach them in the future, is called

staging

competitive strategy

cross-border configuration

international strategy

19. Executives with a particular mix of skills and experiences may be classified as an executive
type and paired with

a specific personal characteristic

a certain educational background

a specific experience background

a specific corporate strategy

20. The concept that proposes private corporations have responsibilities to society that
extend beyond making a profit is known as

social responsibility

flexible responsibility

social flexibility

managerial responsibility

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21. According to the text, what is the "key" to effective management of change in culture?

Operationalization

Communication

Staffing

Evaluation

22. An acronym for the assessment of the external and internal environments of the business
corporation in the process of strategy formulation/strategic planning is

S.B.U.

R.O.I.

M.B.O.

S.W.O.T.

23. Who said that the social responsibility of business is a "fundamentally subversive
doctrine" and that the one social responsibility of business is "to use its resources and
engage in activities designed to increase its profits so long as it stays with the rules of the
game..."?

Archie Carroll

Adam Smith

William C. Norris

Milton Friedman

24. Suboptimization occurs when

individuals are placed into positions not suited to their abilities

managers tend to focus more of their attentions on those aspects which are
measurable than on those which are not

a division or functional unit views itself as a separate entity and refuses to


cooperate with other divisions or units to the detriment of the organization as a
whole

there is a failure to produce at or near full capacity

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25. Which strategy is developed to pull together the various activities and competencies of
each department so that corporate and business unit performance improves and resource
productivity is maximized?

Functional strategy

Enterprise strategy

Business strategy

Competitive strategy

26. The end result of activity is known as

measurement

gratuity

performance

return on equity

27. What question must managers ask concerning the relationship between economic logic
and international strategy?

Which international market-entry strategies will we use?

How does our international strategy contribute to the economic logic of our
business and corporate strategies?

Which geographic areas will we enter?

How does being international make our products more attractive to our
customers?

28. The strategy that deals with product and process innovation and improvement is known
as a __________ strategy.

R&D

operations

financial

marketing

29. Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not
reliable indicators of a corporation's economic value, which method of corporate
performance is now preferred?

Basic earning power

Profit margin on sales

Shareholder value

Price/earnings ratio

30. Strategic planning in a multidivisional corporation

should encourage a clear delineation between top management and lower-level


managers.

should be accomplished quickly to decrease the likelihood of it becoming


outdated.

should be instigated only from the main corporate office.

should be a formalized and sophisticated system.

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