ISO 9001 2015

THE 5 THINGS

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AN

ISO MASTERS -

DOUBLE YOUR CLIENTS

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January 2016

Making ISO
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ISO9001:2015
5 THINGS YOU MUST DO
To Have A Bona Fide
QUALITY MANAGEMENT
SYSTEM
(That Works!)

This Brief Tutorial

Covers Five Fundamental Things
You Must Do
To Have A
QUALITY MANAGEMENT SYSTEM

that

Complies To The New

ISO9001:2015 STANDARD
QUALITY MANAGEMENT

Disclaimer:
In Order To Comply To
ISO9001:2015
Your Organization Must Meet
ALL The Requirements Of The
Standard

However
The 5 THINGS
Mentioned Here Are
The Most Critical

We Will Leave It Up To You

As to how to
FILL-IN-THE-BLANKS

In Terms Of The Rest Of The

Standards Requirements
As Far As This Tutorial Is
Concerned

For Now Just Stick

With
The 5 THINGS

Define Your Processes

Since The Major Changes That

Were Introduced In 2008
The
PROCESS-BASED-APPROACH
Has Remained A Core Part Of
The ISO9001 Standard

DEFINE YOUR
PROCESSES

And With GOOD

REASON

DEFINE YOUR
PROCESSES

For Now
Identify Your Organizations
Processes As Per
The Following Example

DEFINE YOUR
PROCESSES

Marketing
Sales
Manufacturing
Warehousing
Purchasing
Human Resources
Finance

DEFINE YOUR
PROCESSES

Your Own Company

May Have Different Processes
Depending On
What Kind Of Business You Are In
But You Get The Idea

DEFINE YOUR
PROCESSES

At This Point
It Is Useful To Note
That
There Are THREE
Types of Processes

DEFINE YOUR
PROCESSES

The Three Types

Of Processes
Management Processes
Operational Processes
Support Processes

DEFINE YOUR
PROCESSES

Now Lets Move On

To The
Next section
THING #2

DEFINE YOUR
PROCESSES

Determine MEASURES
For Your Processes

What You Cannot Measure

You Cannot Manage

PROCESS

A Relevant Saying
Lets Illustrate
As Follows

PROCESS

 Marketing 15% Of Turnover

Sales
100 Million $
Manufacturing <5 NCRs Per Week
Warehousing 98% Stock Level
Purchasing 98% On Time
HR
1% Absenteeism
Finance
10 M $ Net Profit

PROCESS

Your Company
Should Have
Similar Measures
In Place

PROCESS

Each Process
Should Have Clear Measure
Requirements
Each Process
May Have Numerous
Measures

PROCESS

Now Lets Move On

To The
Next section
THING #3

PROCESS

Determine
SEQUENCE & INTERACTION

SEQUENCE & INTERACTION

Requirements
Have Been Somewhat FUZZY
Over The Years

SEQUENCE &

So Lets See
If We Can Use
Less FUZZY LOGIC

SEQUENCE &

We Use The Illustration

Of A
TRAFFIC OFFICER
For Good Reason

SEQUENCE &

Think Of All THE TRAFFIC

That Goes Through Your
Organization

SEQUENCE &

Organizational Traffic
Includes

SEQUENCE &

 Customer Enquiries
Your Bosss Demands
Order Requirements
Follow Up Activities

SEQUENCE &

 Storage
Requirements
Authorizations
Cancellations
Changes

SEQUENCE &

And So On

SEQUENCE &

Think About It Like This

SEQUENCE &

IMAGINE
There Were No
Traffic Lights Or Lanes
In Our Road System

SEQUENCE &

IMAGINE
Everybody
Drives In Whatever Way
They Want

SEQUENCE &

IMAGINE
Some Drive
On The Left Hand Side
And Some Drive
On The Right Hand Side?

SEQUENCE &

Need I Say More?

SEQUENCE &

Therefore We Can See

That
SEQUENCE & INTERACTION
Requirements
Have To Do With Your
ORGANIZATIONAL CONTROLS

SEQUENCE &

For Example
You Cant Get Material Into
Your Stores
Before You Have Placed An
Order

SEQUENCE &

OR
You Cant Place An Order
Before You Have Received An
Authorization
When The Material Is Delivered
Quantities and Quality is Checked

SEQUENCE &

There Are Many Examples

In Todays Sophisticated
Organizations
But Think Of It This Way

SEQUENCE &

World Class Companies

Usually
Have Such Controls
BUILT-IN
Via Their IT Systems!

SEQUENCE &

Addressing Sequence-And-Interaction Effectively

Ensures That
Processes Are Not Just
Islands-Of-Excellence

SEQUENCE &

Processes Should Integrate Seamlessly:

From The First Customer Enquiry To Final Delivery

SEQUENCE &

At This Point
To Go Deeper
Is Beyond
The Scope Of This
Tutorial : )

SEQUENCE &

Now Lets Move On

To The
Next section
THING #4

SEQUENCE &

Compile Your
TREE of DOCUMENTS

So Lets First Be
Clear
At The Get Go!

DOCUMENT TREE

Designing An Effective
Quality Management System
Is NOT About
Having Lots and Lots of Documents!

DOCUMENT TREE

So Breath A Sigh Of Relief

For
This Section!

DOCUMENT TREE

Nevertheless
We Need To Consider Documents
As Per The Following Scenarios

DOCUMENT TREE

 Legal Requirements
Contractual
Requirements
Operational SOPs
Design Specifications

DOCUMENT TREE

 Drawings
Financial
Procedures
Training Records

DOCUMENT TREE

Your Organizations
Document Requirements
Includes Your
INTELLECTUAL CAPITAL
And Should Not Be
Under-Estimated

DOCUMENT TREE

Document Requirements
Include ALL Requirements
For The Preservation Of
Your INTELLECTUAL
CAPITAL
And
ANY-RISKS-ASSOCIATED
With This Requirement
DOCUMENT TREE

To Go Further Would Beyond

The Scope Of This Tutorial
But Again

DOCUMENT TREE

WORLD-CLASS ORGANIZATIONS
Use IT SYSTEMS
for

DOCUMENT TREE

For
Complete And Robust
Addressing
Of This Often
Under-Estimated And
Mis-Understood Requirement

DOCUMENT TREE

Let Us Just Close Off This

Section By Saying That
A Good IT SYSTEM With A
Proper Tree Element
(HIERARCHY)
Would Be Required

DOCUMENT TREE

The Expected Controls

Would Include Back-ups,
Disaster Recovery
And So On

DOCUMENT TREE

Now Lets Move On

To The
Next section
THING #5

DOCUMENT TREE

Finalize The
BOUNDARIES
of Your SYSTEM

Just When
Some Quality Practitioners
Were Starting To Get Bored

SYSTEM

The Newly Ratified Standard

ISO9001:2015
Has Come Along
AND

SYSTEM

There Are A Few

NEW REQUIREMENTS

SYSTEM

Let Us Mention
Just A Few That Pertain To
THING NO #5

SYSTEM

1) Context of Your
Organization
2) Interested Parties
3) Scope of Your QMS

SYSTEM

It Is Not The Objective Of This Tutorial

To Do A
Full Technical Analysis
BUT

SYSTEM

Keeping The Above Elements In Mind

SYSTEM

It Is Important That We Define

The Boundaries
Of Our Organization

SYSTEM

Moving Away From The

Purely
Technical Requirements
Of The ISO9001:2015
Standard
Defining Our Boundaries
Means:
SYSTEM

Knowing Who We Are

Knowing Our Customer Base
Understanding Our Market

SYSTEM

 Understanding Impacts of Organizations Outside

Our Own
That Can Affect Our Market

SYSTEM

Or That
Can Impact Our Service Of Our Customers

SYSTEM

Finalizing The Boundaries of Our

QUALITY MANAGEMENT SYSTEM
Includes:

SYSTEM

Interlinking Our Processes

With Outside Parties

SYSTEM

Examples Include
SUPPLY CHAIN MANAGEMENT
Organizations That INTERFACE DIRECTLY
With Customs Databases
Thus Increasing Transparency
And Reducing Processing Time

SYSTEM

DEFINING THE
BOUNDARIES
Of Our Quality
Management System
Is The Most Important
Part Of Our System
SYSTEM

DEFINING OUR
SYSTEM BOUNDARIES
links to subjects like:

SYSTEM

 Who We Are
Our Values And Mission
Our Brand Identity
Who Benefits From Our
Existence

Our Sustainability

SYSTEM

Defining Our
Boundaries
Also Ensures That:

SYSTEM

Every Part/Every Activity/

Every Improvement We
Make
Dove Tails
Perfectly Into Our
QUALITY MANAGEMENT
SYSTEM
SYSTEM

Thats About The End

Except For
THING #6

SYSTEM

Thing Six?
Yes!
Thing Six
Is The BONUS THING
You Must Do
SYSTEM

Join
JoinThe
TheDots!
Dots

I Know There Might Be A Few

Quality Practitioners Out There
Saying
But Nowhere In The Standard
Does It Say
JOIN-THE-DOTS

JOIN THE DOTS

My Challenge Is This:
Take The FIVE THINGS I Have Identified In This Tutorial
And See If You Can
JOIN-THE-DOTS

JOIN THE DOTS

And Come Up With A

Workable
QUALITY MANAGEMENT
SYSTEM
OUTPUT

JOIN THE DOTS

So Basically Take THE FIVE THINGS

Rinse And Repeat
And See What You Can Come Up With

JOIN THE DOTS

Or Else Just Contact Me For A Completed

Example

JOIN THE DOTS

Thanks For Watching

And If You Would Like To Know More Please
CONTACT US
As Per The Following:

CONTACT US

For More
Information

Scope of Activities:
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10% Cape Town
10% International Projects

EXAMPLES OF TRAINING And Related Requests By

Current Clients:

ISO 9001: 2015

HOW TO
COMMUNICATE
EFFECTIVELY

THE 7 QUALITY
TOOLS 2015
ISO 14001:
GRAPH
CHECK SHEET
PARETO CHART
SCATTER DIAGRAM
HISTOGRAM
CONTROL CHART
CONTROL CHART

QUALITY
MANAGEMENT

ENVIRONMENTAL

HOW TO BE
PRODUCTIVE

HOW TO DESIGN
A QUALITY
MANAGEMENT
SYSTEM THAT
WORKS

ISO50001:2011
ENERGY
MANAGEMENT

HOW TO CONDUCT
AN
ENERGY AUDIT

HOW TO
CONDUCT AN
INTERNAL
AUDIT
WITHIN YOUR
ORGANIZATION

ISO18001:2007
HEALTH
AND
SAFETY

HOW TO COMPILE AN
INTERNAL AUDIT
PROGRAM YOUR
STAKEHOLDERS WILL
LOVE

THE 5 Ss
SEIRI
SEITON
SEISO
SEIKETSU
SHITSUKE

A WORLD-CLASS
CORRECTIVE
ACTION SYSTEM

FIN
ISO Masters January 2016