MICHELLE KUEHN

PO Box ****
(XXX) XXX.XXXX (XXX) XXX.XXXX Michelle.Kuehn@.com

EXPERIENCED & SKILLED ADMINISTRATIVE SPECIALIST

Administration Accountability Accounting Assistance Budgeting Conflict Management Customer Service
Policies & Procedures Leadership Negotiations Team Management Time Management Training & Coaching
Seasoned and highly enthusiastic professional with over 10 years of experience in Administrative and Security fields
seeking a challenging administrative position such as Office Manager or Payroll Specialist within a dynamic and progressive company

QUALIFICATIONS PROFILE

Highly organized, flexible, detail oriented, and self-motivated individual with vast experience in administration,
customer service, and security operations and good attention to detail
Proven track record of integrity, innovation, and teamwork through continually setting higher standards of excellence
independently and as a member of a team
Excellent ability to supervise and train others in completing safety logs, incident reports, and other records
Profound organizational, interpersonal, leadership, and communication skills (both written and oral), along with
ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
Hands on experience in the use of standard word processing and presentation software to create reports and briefings
Good problem solving skills and ability to anticipate problems and think ahead, along with uncommon ability to deal
with people from a variety of backgrounds and cultures
Expertise in providing job correction and instruction to employees on how to properly conduct procedures both
formally and informally through training programs and acting positions
Proficiency in identifying the risks and benefits of alternative solutions to a problem to find the best solution
Great ability to regularly inspect and evaluate processes, procedures, and practices in order to ensure compliance with
security standards and regulations and identify problems, inconsistencies, or trends in the operations
Outstanding ability to use multiple and simultaneous sources of information in order to understand, analyze, and
make decisions through the use of reports and other information received from various personnel
Experience in influencing and persuading others, working cooperatively to complete a required task, and providing
input to supervisors concerning human resource matters including performance, promotions, and awards
Expertise in developing and quickly learning new systems, processes, and procedures
Knowledge of various technologies including Passenger X-Ray Technology, Baggage X-Ray Technology, Explosive Trace
Detection, Passenger Screening Wands, Magnetometer/Walk-through Metal Detector, and Two-Way Radios
Language skills: English (fluent), German (intermediate)
Proficiency in the use of various software (MS Office Suite, Adobe Suite, Internet Explorer, etc.), online services, and
diverse technological devices and electronic equipment (computers, radios, and wireless devices)

CORE SKILLS & STRENGTHS

Tenacious, proactive, and dedicated leader

Multitasking ability and high degree of personal integrity

Strong analytical and problem solving skills

Strong work ethic, insight, and flexibility

Decisive and diplomatic attitude

Operational efficiency and conflict management skills

PROFESSIONAL EXPERIENCE

TRANSPORTATION SECURITY ADMINISTRATION

TRANSPORTATION SECURITY OFFICER

2002-PRESENT

Responsible for completing bi-weekly payroll utilizing government payroll systems (Kronos and WebTA). Track employee time and
attendance daily while ensuring accuracy of data entry and maintaining information confidentiality. Conduct and supervise searches
of passengers, baggage, and property, and maintain effective communication with management and co-workers. Supervise and train
others in enforcing all TSA SOPs, policies, procedures, and federal laws, and utilize experience in the use of all security screening
equipment while conducting the screening process. Create technical briefings, reports, and other types of documents that include
findings, analyses, and recommendations such as Passenger to Baggage Ratio analysis and Daily Operational Summary Report. Train
other staff in summarizing and conveying technical and critical information correctly to non-technical audiences such as passengers,
airlines agents, and the airport staff. Make speeches and presentations to small groups in a work-related setting on a regular basis.
Present speeches and presentations during hiring forums to large groups of interested job applicants in a non-work related setting.
Teach others how to effectively present speeches and presentations to large audiences.

MICHELLE KUEHN
PO Box ****
(XXX) XXX.XXXX (XXX) XXX.XXXX Michelle.Kuehn@.com

Started as a Transportation Security Officer in 2002, performed the functions of Acting Lead Transportation Security Officer
in 2006 and 2007, was promoted to Lead Transportation Security Officer in 2007, and then to Supervisory Transportation
Security Officer in 2011

HARLEY-DAVIDSON

ASSISTANT PARTS MANAGER

2001-2005

Ensured that stock items were kept secure and in first class condition. Implemented security procedures to stop inventory shrinkage.
Maintained communication with co-workers and subordinates while assigning necessary tasks and responsibilities on a daily basis.
Balanced workloads between employees to ensure completion of tasks. Adjusted the schedule to accommodate staffing needs.
Approved sick leaves when appropriate. Arranged for training of employees. Maintained files on work accomplishments of
employees. Resolved simple informal complaints of employees and customers on a regular basis. ensure accurate identification of
customer needs by means of parts catalogues and computerized stock lists. Assisted management and customers with inquires for
information or investigations to ensure the highest degree of customer satisfaction at all times.

OLYMPIC SECURITY SERVICES, INC.

SECURITY OFFICER

2002

Conducted daily screening of passengers and baggage through the use of Walk-Through Metal Detectors, Hand-Held Metal
Detectors, Full-Body Pat downs, X-ray Machines, and Explosive Trace Detection Machines. Enforced Standard Operating Procedures
of the organization. Maintained records and administrative documentation. Directed work of employees based on skill levels while
monitoring and evaluating their performance. Managed submission and review of time and labor reports to local management.
Participated in daily briefings and provided pertinent information regarding daily operations to the staff. Maintained communication
with management regarding issues that could reveal security weaknesses through weekly staff meetings.

DR. RAY X, DMD

ASSISTANT SECRETARY

1999

Was responsible for providing customer service by answering the telephone, taking messages, and transferring calls to suitable staff.
Offered visitors, clients, and partners pertinent information about the company and its activities. Handled correspondence,
documents, and reports. Typed, printed, and made copies of important documents. Filed patient information daily, secured and
reported the status of patient files, and assisted management with the daily operations of the office. Communicated with patients,
staff, and other offices. Participated in staff meetings. Assisted with medical insurance billing and patient billing.

EDUCATION
High School Diploma High School, 2001

PROFESSIONAL DEVELOPMENT
Achieving Success Without Authority: Personal Accountability
Goal Setting: Goal Setting Tools for Managers
Budgeting: Creating and Analyzing a Budget
Conducting Meetings: Managing a Meeting
Employee Performance: Providing Feedback
Essentials of Management: Succeeding as a New Manager
Organizational Skills: Time Management
Team Conflict: Overcoming Conflict with Communication
Team Participation: Resolving Conflicts in Teams
Self Development: Improving Your Memory
Balancing Your Personal and Professional Life
Career Development: Developing a Career Strategy
Excellence in Service: Providing Superior Customer Service

Decision Making & Problem Solving Fundamentals

Managing Change: Managing Yourself Through Change
Executive Level Leadership: Becoming an Executive Leader
Cross-Cultural Business Communications
Effective Communication & Listening Skills
Advanced Interpersonal Communication
Coaching: Applying the Coaching Process
Coaching: Building Relationships
Introduction to PCs and Software
MS Excel 2003 Fundamentals
Business Writing: The Fundamentals
Grammar Skills: Writing Effective Sentences
ICMS Conflict Management Essentials

KEY AWARDS & ACHIEVEMENTS

Served as an Acting Supervisory Transportation Security Officer for over 5000 hours 2007-2010
Detailed as a Supervisory Transportation Security Officer for 3 months at Southwest Oregon Regional Airport 2010
Passed annual certification in Security Screening Operations in 2002 and achieved perfect scores for four years 2002-2010
Served as an Acting Supervisory Transportation Security Officer (Temporary Position) 2007
Promoted to Lead Transportation Security Officer 2006-2007
Served as a National Screening Force Member 2004-2006
Letter of Commendation for Customer Service, Juneau, AK

MICHELLE KUEHN
PO Box ****
(XXX) XXX.XXXX (XXX) XXX.XXXX Michelle.Kuehn@.com

REFERENCES
Reference 1 Transportation Security Administration (XXX) XXX.XXXX
Reference 2 Harley-Davidson (XXX) XXX.XXXX
Reference 3 Olympic Security Services (XXX) XXX.XXXX