DENIS JOSEPH DSOUZA

Mobile: (+974) 55 412735

Email: denis_ncr@rediffmail.com
denis.dsouza@ahlibank.com.qa

PAYMENT SYSTEMS CONSULTANT

IT Industry/ Excellent Communication Skills/Technical Support
OBJECTIVE: To work with an organization of distinction this recognizes my true potential and
provides me sufficient avenues for professional growth through nurturing my technical skills and
competencies.

PROFILE

Budding Professional with excellent technical proficiency and practical experience, gained
while working across various ATMs and Switch Applications.
A systematic, organized, hardworking and dedicated team player with an analytical bent of
mind, determined to be a part of a growth-oriented organization.
Potential of handling multiple tasks easily and capable of meeting deadlines.
Technical knowledge & proficiency in IT products like ATMs, Kiosk, Sorters and servers.
Business and technical knowledge of Cards, Payment Switches and NCR Applications.
Multilingual with proficiency in Hindi, English, Kannada, Tulu and Konkani.

IT SKILLS
Languages:
Operating System:
Tools:

C, C++, Oracle, Microsoft SQL

MS-DOS, Windows 98, 2000, XP, 2003, UNIX.
SQL plus, Toad.

IT People (Ahlibank QSC)

since March15
Doha Qatar
Senior Support Consultant and Business Analyst
ATM Switch, card Management system, NCR applications and E-Acquiring systems
Working as Senior Support and Business analyst in Ahli Bank QSC, supported HPS Powercard Switch
and card Management system, NCR ATM and Security applications. Promoted and Supported QPay system for banks E-Acquiring business.
Responsibilities include:
Consulting, planning, delivering and execution of IT projects related to ATM channel, Switch
and E Acquiring.
Provided technical consultation to Business units to prepare BRD (Business Request
Document).
Coordinated with the development team to build the functionality as per the Business
requirements.
Supported development and software quality assurance to ensure optimal progress and
product stability to end users.
Technical consultation provided to Banks corporate clients to integrate their online systems
with Q-Pay system to offer online payment solution thru NAPS (Qatar National Payment
Gateway).
Provided timely Project status reports to Management.
Provided production support to ATMs, Switch and Card Management system to maintain
maximum system availability.
Provided technical inputs to develop infrastructure for Production and DR sites to the IT
infrastructure team.
Reviewed and provided the feedback to management on Support contracts (AMC).

Projects involved:
PCI Certification Worked on Switch and ATMs (NCR Solid core implementation)

ATM Enhancements Bill Payment, Card Payment and Account deposit.

MasterCard Terminal (MTIP) certification NCR and WinCore Terminal
E- Acquiring Integration of AMEX and Qatar-UAE Exchange online Payment systems thru
Q-Pay.
Contactless Credit Card Issuance (Master card )
Pre-Paid, Payroll card issuance and processing solution

Dicetek LLC
Dubai UAE

(Abu Dhabi Islamic Bank PJSC)

since May12

Support consultant Switch and ATM applications

Working as Senior Application support consultant in Abu Dhabi Islamic Bank PJSC, supported CSFi
Switch and NCR Applications.
Responsibilities include:

Providing onsite and remote production support for CSFi switch, task includes maintaining
optimum uptime for switch application.
Monitoring the CSFi Switch ware application for performance.
Identifying Bugs in the system and provide the fix or escalate to supplier and track the issue
with Web tool till the bug is fixed in production.
Prepare and submit all the necessary documents like Functional, Implementation
specifications for the patches or new enhancements applied in production.
Analyze, test and prepare the Move- To- Production packages. IBM Clear case tool is used
for this purpose.
Handling of user and customer reported issues thru the Helpdesk portal.
Providing business logic to MIS team in order to generate the reports based on business
requirement.
Providing Support to Gasper Exchange, NCR Advance NDC, Aptra Promote and Customer
Power applications.
Co-coordinating with Product suppliers and Banks internal departments for day to day
technical or business issues.
Providing support to conduct certifications with VISA, MasterCard or Other Payment Service
providers.
Provided support for SMS banking and IVR applications as backup support staff.

NTS Technology (Noor Islamic Bank (Noor Bank))

Dubai UAE
SYSTEMS ANALYST

Since Sep07

Working as Project executive/ATM Consultant for Noor Islamic Bank ATM/CCDM (NCR), Switch
application (HPS) and Card management project.
Noor Islamic Bank is a newly established UAE bank dedicated to performance and to delivering
Superior modern Islamic banking solutions.
Responsibilities include:

Testing of transaction flow ,ATM/CCDM functionality and end to end testing of transactions
In UAT phase.

Installed ATM/CCDM machines across UAE in implementation phase, this includes site
feasibility check, Co-ordination with ATM vendor for delivery, co-ordination with network
team and switch team.
ATM/ CCDM installation includes loading of software, configuration of machines and
testing.
Tested and Implemented NCR Gasper EJ exchange server and APTRA promote.
Implemented NCR Incident Monitoring system which requires a SNMP configuration on
ATM/CCDM and network configuration.
Handled Customer Disputes related to Withdrawals and deposit disputes for on us and
Off us card transactions (UAE switch and MasterCard transactions).
Provided online support to CIT to troubleshoot the ATM/CCDM incidents.
Configuring ATM/CCDM in PowerCard application.
Onsite support for PowerCard application for NIB PJSC
Bug reporting and coordinating with vendor for fix and testing.
Providing work around solutions to PowerAtm.
Conducting SIT (System Integration Testing) before releasing the MTP (Move to Production)
and preparing related documents.
Key generation (HSM-Thales) and roll out of encryption keys on ATM/CCDM and in
application.
Providing test environment for UAT (User Acceptance Test).
Card production system support.

Projects involved
UAESWITCH Certification for NIB ATMs
EMV Certification (Acquirer) with UAESWITCH/MasterCard/VISA.
Master Card (MIP) DR Implementation.
Card less functionality and Utility Bill Payment for ATM/CCDMs.
PCI -DSS Implementation on ATM/CCDM and on Switch Application.
CSFi FraudBlock Implementation and configuration.
ATM up gradation project (Windows7 up gradation).

NCR CORPORATION INDIA PVT. LTD

An ATM/IT Hardware Manufacturer.
TECHNICAL SUPPORT ENGINEER

Nov00-Aug07

Responsibilities include:

Installation and maintenance of ATMs of various banks such as State Bank of India and its
associates, Corporation Bank, Canara Bank, ICICI Bank, Citibank, HDFC Bank, UTI Bank and
many other nationalized and private sector banks.
Troubleshooting of various hardware and software issues related to the ATMs.
Led a team of 6 individuals and completed various time bound projects such as new
installations, hardware and software up gradations.
Providing online support to the customers regarding various hardware and network related
issues.

Providing timely response to the SLM calls and resolving the issue within the stipulated time.
Troubleshooting for issues related to EJs in coordination with the software engineers of the other
company who developed it.
Testing and monitoring the new releases or additions to the software to be put in the ATMs.
Informing the banks about any network issues obstructing the EJs.
Getting Router IP's from the Bank and presenting it in the required format to be forwarded to
the Switch people to be configured as IP's.
Experience in various models of NCR ATMs like 5640/70/75/85,58/70/75/77/85/86 and EP53i.
Providing FLM training to Customers.

CMS COMPUTERS LTD

Computer Maintenance and Services.

May97-Mar00
ATM OFFICER

Responsibilities include:

Provided FLM support to Citibank Atms in and around Bangalore.

Provided FLM support to Citicorps CAT-2C/2D Atms, Diebold and PSI Bull ATMs.

EDUCATION & CREDENTIALS

Engineering Diploma in Computer Science and Communication.
Dr.T.M.A.Pai Polytechnic.
Maniapl Passed in First Class.
.
PROJECTS UNDERTAKEN AS A PART OF DIPLOMA CURRICULUM
(Final year)
Project: Designed Compiler for Basic language
Duration: 4 Months
Review:

This project is used to Compile Basic language programming instructions written in Dos editor as
a single file against traditional line Interpreter..
.

Date of Birth:
Permanent address:

Hobbies & Interests:

References:

18th October 1975.

Lourdes Cottage,
Near Mount Rosary Church
Santhekatte, Udupi-576105

Reading Books, Magazines and playing chess.

Available on request