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Ripan PatelEducational:

0, Darrambal Street
Bachelor of Science, 2005
rfers Paradise 4217
Sardar Patel University,
d Coast (Gujarat, India)

Master of Information Technology, 2008

Central Queensland University,
30598928 (Australia)
(Overall GPA 5.25)

Diploma in computer Software and Application,

PCP institute (India)

Employment History:
Help Desk/ Desktop Support Member, 2004
Desktop Computers, India

• Logging and tracking the Helpdesk calls through

to completion.
• Manage the operations, maintenance, support and
upgrade of desktops, laptops, software, operating
System and printers.
• Writing reports after solving troubleshooting
• Set up Pc’s and connect new system to small
• Installing new operating systems for end user.
• Built, maintain and repair computer to improve
speed, efficiency and reliability.
• Create, maintain and deletion of user account by
using active directory for end user.

Food and Beverage Attendant, 2007-Present

Mantra Hospitality Group (Q1 Resort, Gold Coast)
• Provide efficient food and beverage service that
meets the guest’s expectations.
• Provide quality service and consistency, deliver
requests promptly and accurately, check tables to
ensure all guests are satisfied with the service
• Helping event management members for pre
arrangement of functions, events and parties.
• Promptly answer the telephone and maximise
sales opportunities through knowledge of product
and suggestive selling.

Subject Skills:
• Well known about networking devices like Router,
Switches, Hub, Printer and Ethernet.
• Provide troubleshooting support for windows OS
form 98 to Vista.
• Intermediate knowledge of security software
Norton, McAfee.
• Microsoft Office Suite and Citrix client and server
• TCP/IP, LAN/WAN, FTP, DNA and DHCP protocol

Cooking, Cricket and Movies

Patel Nikunj (Accountant, Williams & Partner CA)
Contact No: - 0405938250
E-mail: -

Nitin Kapoor (Help Desk Support, Workpac)

Contact No: - 0432616707
E-mail: -

Ian Moore (University Professor)

Contact No: 0409629700