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Ripan PatelEducational:

0, Darrambal Street
Bachelor of Science, 2005
rfers Paradise 4217
Sardar Patel University, http://www.spuvvn.edu/
d Coast (Gujarat, India)

Master of Information Technology, 2008


Central Queensland University, http://www.cqu.edu.au/
30598928 (Australia)
(Overall GPA 5.25)

Diploma in computer Software and Application,


2003
PCP institute (India)
http://www.indiastudycenter.com/Univ/States/Gujarat/VV
nagar.asp

Employment History:
Help Desk/ Desktop Support Member, 2004
Desktop Computers, India

• Logging and tracking the Helpdesk calls through


to completion.
• Manage the operations, maintenance, support and
upgrade of desktops, laptops, software, operating
System and printers.
• Writing reports after solving troubleshooting
issues.
• Set up Pc’s and connect new system to small
networks.
• Installing new operating systems for end user.
• Built, maintain and repair computer to improve
speed, efficiency and reliability.
• Create, maintain and deletion of user account by
using active directory for end user.

Food and Beverage Attendant, 2007-Present


Mantra Hospitality Group (Q1 Resort, Gold Coast)
• Provide efficient food and beverage service that
meets the guest’s expectations.
• Provide quality service and consistency, deliver
requests promptly and accurately, check tables to
ensure all guests are satisfied with the service
provided.
• Helping event management members for pre
arrangement of functions, events and parties.
• Promptly answer the telephone and maximise
sales opportunities through knowledge of product
and suggestive selling.

Subject Skills:
• Well known about networking devices like Router,
Switches, Hub, Printer and Ethernet.
• Provide troubleshooting support for windows OS
form 98 to Vista.
• Intermediate knowledge of security software
Norton, McAfee.
• Microsoft Office Suite and Citrix client and server
• TCP/IP, LAN/WAN, FTP, DNA and DHCP protocol
knowledge.

Interests:
Cooking, Cricket and Movies

Referees:
Patel Nikunj (Accountant, Williams & Partner CA)
Contact No: - 0405938250
E-mail: - npatel@wpca.com.au

Nitin Kapoor (Help Desk Support, Workpac)


Contact No: - 0432616707
E-mail: - nitin.kapoor@workpac.com.au

Ian Moore (University Professor)


Contact No: 0409629700
i.moore@goldcoast.cqu.edu.au