Robert S.

Mandel

37 Virginia Lane, Newburyport, MA 01950 (978) 376-4030 Mandelrs@comcast.net

EDUCATION
University of Phoenix, online
M.A. in Education, Concentration in Adult Education and Training
GPA: 3.93 summa cum laude

June 2015

Computer Learning Center, Methuen, MA

PC/Network Technical Support Certificate Program (900 hours)
Specialization: PC Repair, Network Administration, Operating Systems and Software Applications

June 1995

Northwood University, Midland, MI

B.A. in Business Administration -Marketing & Management (double major)
A.A. in Advertising and A.A. in Automotive Replacement Management

June 1983

EXPERIENCE
Store Manager/Buyer, Newburyport, MA
2007 - Present
Port Paint N Paper

Consulting with customers on product selection, application methods, and proper techniques for home
improvement projects

Overseeing inventory levels and increasing revenue by expanding product lines from over 25 vendors

Training employees to maximize performance in customer service, revenue generation, and daily tasks such as
stocking and sales tracking
Sole Proprietor, Newburyport, MA
2001 - 2007
Harborside Home Repair

Provided exceptional service in interior/exterior painting, home remodeling and repairs

Conducted client meetings to determine project needs and offered remodeling/repair suggestions based on
professional experience

Maintained strong customer base through prompt, reliable communication from quotes to project completion

Successfully promoted services through effective advertising, cold calling, and client referrals
CRM Project Manager and Team Leader, Woburn, MA
2000 - 2001
Compulan Sales Information Systems

Coordinated the development of multiple system projects from the initial definition phase through successful
implementation

Facilitated client meetings to identify specific user needs, developed detailed system design specifications, and set
client/project team expectations for work to be delivered

Delegated specific project tasks for efficiency of program and reviewed technical work for accuracy

Monitored and reported progress concerning project milestones and facilitated weekly project review meetings
with clients and team members on a daily/weekly basis
Director of Education, Lowell, MA
1995 - 2000
Computer Learning Centers, Inc.

Managed all training and departmental functions within the school, including program scheduling, budgeting,
staff development, and strategic program planning

Brought structure and discipline in the areas of customer service, student retention, and facilities management

Rose from Lead Technical Instructor/Department Head in Somerville, MA campus to Director of Education in
Lowell, MA campus through exhibition of strong interpersonal skills and expertise

OTHER RELATED EXPERIENCE

Territory Manager- ME, NH & VT, St. Louis, MO
1989 - 1994
MOOG Automotive Inc.

Organized and presented sales and technical training clinics on product procedures and applications

Designed promotional programs for new and existing accounts

Improved customer satisfaction by providing timely assistance in problem solving thereby reducing customer
complaints

Managed over $3.5 million in revenues

ASE Certifications: Steering and Suspension / Air Conditioning and Heating

Sales Representative Martin-Senior Paints: Southern CA, AZ, and NV, Cleveland, OH
1987 - 1989
The Sherwin-Williams Company

Increased sales for district by 40% over previous years quota

Ranked in the top 5 nationally in 1989 for the best Sales Representative in Sherwin-Williams among their four
automotive paint divisions

Conducted technical training clinics on troubleshooting and proper product application procedures.
Account Manager, Los Angeles, CA
Loctite Corporation

Increased regional sales by 7% during a one year period

Created new sales opportunities via trade directories, phone books and cold calling

Marketed new products and incentives to both regional, as well as, national accounts.

1983 - 1987