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Product:

VNX

Series

Description:

How to gather SPcollects from a VNX Series array (running MCx) using
either Unisphere, USM or Navisphere Secure CLI. Retrieving
diagnostic data
from a Unified array using Unisphere.
Solution:
1.
Unisphere
1.

Launch Unisphere and login.

2.

Select the VNX series array from either the dashboard or from
the Systems drop-down menu. Click System on the toolbar.

3.

On the right pane, under Diagnostic Files,


Diagnostic Files - SPA'. Confirm that it is
"Success" will be displayed when the SPcollect
only means the script has been started and
several minutes to complete.

4.

select 'Generate
OK to continue.
starts, but this
will still take

Repeat step 3 for SP B.

5.

It will take around 15 minutes to generate a complete SPcollect


file.

6.

Still on the right pane, select 'Get Diagnostic files - SP A'.

7.

When the SPcollect file has completed, a file


following
name
will
be
<ArraySerialnumber>_SPA_<date_time(GMT)_code>_data.zip

with the
listed:

8.

Sorting by descending order of date is a good way to find the


latest SPcollect and the zip file will generally be over 10MB.

If the file has not appeared, press refresh every minute or so


until the correct _data.zip file appears.
9.

On the right-hand side of the box, select the location on the


local computer, where the SPcollects should be transferred to.

10.
On the left hand side of the box select the file to be
transferred. Note, if a file is listed that ends in runlog.txt,
this indicates that the SPcollects are still running. Wait until
the data.zip is created.
11.
files.

Repeat Steps 6-10 on SP B to retrieve its diagnostic

Unisphere Service Manager


1.

Log in to Unisphere client.

2.

Select the VNX, either from the dashboard or from the Systems
drop-down. Click System on the toolbar.

3.

On the right pane, under Service Tasks, select 'Capture


Diagnostic Data'. This will launch USM. Alternatively USM can
be launched directly from the Windows Start menu.

4.

Select the Diagnostics tab and select Capture Diagnostics


Data. This will launch the Diagnostic Data Capture Wizard.

5.

The Wizard will capture and retrieve SPcollect files from both
SP and Support Materials from the File storage, which will then
be combined into a single zip file.

Navisphere Secure CLI


Perform the following steps:
1.
2.

Open a command prompt on the Management Station.


Type cd "C:\Program Files\EMC\Navisphere CLI" - This is the
default installation folder for Windows, but the path the file
was installed to may have been overridden. Other platforms, such
as Linux, would have a different folder structure, but the
commands are the same. The CLI folder may already be in the path
statement, in which case, the commands can be run from any
directory.

3.

Type naviseccli -h <SP_A_IP_address> spcollect

4.

Type naviseccli -h <SP_B_IP_address> spcollect

5.

These commands start the SPcollect script on each SP.


Additional security information may also need to be specified
(39860).

6.

Wait at least 10 minutes for the SPcollects to run, before


attempting to retrieve them.

7.
8.

9.

Type

naviseccli

-h

<SP_IP_address>

managefiles

-list

This will list the files created by SPcollect. Check that a


file with the current date and time in GMT has been created,
ending with _data.zip. If there is a file ending with .runlog
instead, then the SPcollect is still running, so wait for a while
longer before retrying this.
Type naviseccli -h <SP_IP_address> managefiles -retrieve
This will display the files that can be moved from the SP to the
Management
Station.
Example:
Index
Size
in
KB
Last
Modified
Filename
0
339
06/25/2013
00:45:42
admin_tlddump.txt
...
10
24965
06/24/2013 23:39:53 FNM00125001234_SPB_2013-0624_22-38-15_32a007_data.zip
11
41577
06/25/2013 00:17:17 FNM00125001234_SPB_2013-0624_23-10-55_32a007_data.zip
...

10.
Enter files to be retrieved with index separated by comma
(1,2,3,4,5) OR by a range (1-3) OR enter 'all' to retrieve all
file
OR
'quit'
to
quit>
11
This will pull the index number 10 (the most recent ~_data.zip
file) from the corresponding SP and copy it to the c:\program
files\emc\navisphere
cli
directory,
with
a
filename
of
FNM00125001234_SPB_2013-06-24_23-10-55_32a007_data.zip
11.
See solution 33929 for information on how to get the
SPcollect files to EMC Technical Support.