maxis fibre

internet
quick start guide

Welcome

a warm
welcome from
all of us at
maxis
Congratulations for taking the first step in turning your house into a Maxis
Home! With Maxis Home Fibre Internet, you can expect a richer internet
experience with faster downloads, enhanced online shopping experience,
smoother video streams and more. Now you can do more in less time!
Need to stay close to your family and friends? Then youll love the free
allocated minutes to Maxis mobile numbers and IDD destinations like
Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam
and Japan!
To find out more about your package details, visit maxis.com.my/home.
Below are the benefits that you will 10
enjoy
for subscribing to our service.
Mbps
Monthly fee of

INTERNET

Fibre Internet

RM

138/mth

for Maxis postpaid customers

148/

RM

mth
(For all others)

Free allocated minutes from your DECT phone

- to Maxis mobile numbers Unlimited download quota*
Free installation*
- to 10 IDD destinations Additional charges
will be incurred should you
request for non-standard installation
- to Maxis fixed lines
FROM YOUR DECT PHONE

100 mins

FREE CALLS

to Maxis mobile numbers (worth up to RM 9 / mth)

RM
0.09/min on subsequent charges

100 mins

to 10 IDD destinations (fixed & mobile numbers)

(worth approximately RM 30/mth)
Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges and calls to other
IDD destinations to follow Maxis IDD call rates.

Unlimited calls
to Maxis fixed lines

ON YOUR MAXIS MOBILE

100 mins

to Maxis & Hotlink numbers (worth up to RM 12/mth)

On top of free allocated minutes, you will also enjoy Internet Security to
protect your devices and manage your childrens online experience.
Enclosed in this welcome kit is the quick start guide to assist you. For call
charges after allocated free allocated minutes, Frequently Asked Questions
and Terms and Conditions, log on to maxis.com.my/home or call
1800 82 1123.
Welcome to Maxis Home!
Yours sincerely,
Maxis

safety tips

for your reference

MyAccount Portal
how to create your personal MyAccount Portal
ID and password

3-4

internet security
how to activate the service
how to download the software

5-7

instructions for use

Use the accessories delivered with the device or use those recommended by the vendor,
such as the power adapter and battery.
The power supply voltage of the device must meet the requirements on the input voltage
of the device.
Keep the power plug clean and dry to avoid electric shocks or any other hazard.
Dry your hands before removing or inserting cables.

speedtest
how to get an accurate result using speedtest

8 - 11

description of LED lights on equipment

Optical Network Terminal (ONT) / Broadband
Termination Unit (BTU)

12 - 14

simple troubleshooting guide

15 - 16

Stop the device and switch off the power before removing or inserting cables.
Switch off the power and remove the power plug if the device is shut down for a long time.

Keep the device free of contact with water or other liquids. If such an accident occurs,
switch off the power immediately and remove all cables, including the power cable, optical
fibres and network cables from the device. Contact the Maxis customer service centre in case
of a device failure.

Do not stamp, pull, drag or excessively bend the cables because they may get damaged,
thus leading to a device failure.
Do not use cables that are damaged or aged.
Do not look directly into the optical port on the device without eye protection as the infrared
may injure your eyes.
In case of any abnormalities such as smoke, abnormal sound or odour, immediately stop the
device, switch off the power and remove all cables, including the power cable and network
cable from the device. Contact the Maxis customer service centre in case of a device failure.
Prevent foreign objects such as metal objects from dropping into the device through the heat
dissipation vents.
Prevent the outer case of the device from being scratched as the paint that falls into the device
may cause a short circuit. In addition, it may cause an allergic reaction to human body.
Keep the device out of the reach of children. Ensure that the devices are not dismantled so that
the components are not exposed.
Use of lightning protection is recommended to avoid device damage during storms.

for your
reference
VoIP no.

VoIP password :
Wi-Fi user ID

Wi-Fi password

MyAccount ID

how to create your personal MyAccount ID and password

MyAccount password :
Remarks :

Log on to MyAccount Portal at

mylaunchpad.com.my
Click on Create an account

and password recovery security question.

how to activate the service

Log on to MyAccount Portal at mylaunchpad.com.my

(Please refer to page 3 - 4 for step-by-step instructions on how to create
your personal account)

Click on the MIS tab

on the account page.

how to download the software

Under the MIS tab, there are two sub tabs.

Click on Download your Maxis Internet
Security now to download the MIS files.

Click Run > Next

Please read the License agreement and click Accept

Perform speed test using wired connection to Residential

Gateway modem (RGW).

disable residential gateway modem (RGW) wireless connection

1)
2)

3)

Open your web browser.

Log on to http://dsldevice.lan or to the IP address of your RGW
(by default : 192.168.1.154).
When the RGW GUI appears, click on Wireless under the
Home Network category.

Disclaimer
The speed measured here is the speed between your device (PC, notebook or handphone)
and Maxis network. These speeds may exceed the capabilities of many content servers and
individual PCs. The actual Internet connection speeds may vary due to a number of factors
including customer hardware, equipment and software, server limitations, type of content
being accessed and the number of users online.

how to get an accurate result using speedtest

4)

In Wireless Access Point, click on Configure.

clear your browser cache
To clear your cache:
1) On the Internet Explorer Tools menu, click Internet Options.

The Internet Options box should open to the General tab.
2) Under the Browsing History section, click the Delete button. A Delete

Browsing History box should open. Click the box next to the Temporary

Internet files Delete button. This will delete all the files that are currently

stored in your cache.

5)

Uncheck Interface Enable option.

3) Click OK, and then click OK again.

10

11

description of
LED lights on
equipment
Optical Network Terminal (ONT) / Broadband Termination Unit (BTU)

Ethernet

Green

On
Blinking

Off
Residential Gateway
modem
Green
Wireless

Orange
Red

Phone

Red/Green
Off
Green

Ethernet connection, no activity

Ethernet activity
Power off
(RGW)

On
Blinking
On
Blinking
On
Blinking
Toggling
On
Blinking

Off

TEL2 TEL1 LAN4 LAN3 LAN2 LAN 1 LOS PON Power

Figure 1: Top view of the ONT / BTU

Actual unit may differ from visual above

Broadband

Green
Off

Internet

Green

DSL Synchronized
Pending DSL Synchronization

Internet connectivity, no activity

Internet activity
Wireless Phone1 Phone2 Broadband Internet
Red
Internet connection setup fail
Off
No internet
Figure 2: Top view of the Residential Gateway
modemconnection
(RGW)
On
Blinking
Power Ethernet
On

Actual unit may differ from visual above

Power

12

On

No wireless activity, WPA(2) encryption

Wireless activity, WPA(2) encryption
No wireless activity, WEP encryption
Wireless activity, WEP encryption
No wireless activity, no security
Wireless activity, no security
Wireless client registration phase
WLAN disabled
VoIP service up
VoIP activity
VoIP service down

Green
Red

On
On

Orange
Off

Blinking

Power on, normal operation

Power on, self-test failed, indicating
device malfunction
Device is upgrading
Power off

13

Ethernet

Green

On
Blinking

Ethernet connection, no activity

Ethernet activity
Power off

On
Blinking
On
Blinking
On
Blinking
Toggling

No wireless activity, WPA(2) encryption

Wireless activity, WPA(2) encryption
No wireless activity, WEP encryption
Wireless activity, WEP encryption
No wireless activity, no security
Wireless activity, no security
Wireless client registration phase
WLAN disabled
VoIP service up
VoIP activity
VoIP service down

Off
Green
Wireless

Orange
Red

Phone

Red/Green
Off
Green

On
Blinking

Off
Broadband

Green
Off

On

DSL Synchronized
Pending DSL Synchronization

Internet

Green

On
Blinking
On

Internet connectivity, no activity

Internet activity
Internet connection setup fail
No internet connection

Red
Off

Power

Green
Red

On
On

Orange
Off

Blinking

Power on, normal operation

Power on, self-test failed, indicating
device malfunction
Device is upgrading
Power off

1. Unable to connect to the internet.

Is the ONT / BTU powered, POWER LED light lit?
No: ONT / BTU is not powered. Please ensure the power plug is functional
and switched on.
Yes: Power Off and On the ONT / BTU and RGW. If problem persists, proceed
to next question.

Is the cable from PC plugged into Ethernet port at the RGW?
No: The cable might be unplugged or plugged incorrectly.
Plug the cable into the correct port.
2. Inactive fibre connection.
Is the LOS LED light blinking in red?
Yes: The patch cord might not be connected to ONT / BTU. Plug in the
patch cord to its place.
3. Experiencing slow internet connection.
Is there a router, switch or another device connected between the RGW and PC?
No: Power Off and On the RGW.
Yes: Connect the cable from PC directly to the RGW and verify.

Disclaimer
Product information, packages and diagrams used are correct at time of printing. Maxis
reserves the right to make any changes deemed necessary and/or required to its services
and equipment. For latest information, kindly visit maxis.com.my/home.
14

15

4. Unable to find the Wi-Fi network.

1) Open a browser and log on to 192.168.1.254. In the RGW GUI click
on Wireless under the Home Network category.
2) In Wireless Access Point click on Configure at the top right hand corner
of the screen.
3) Make sure the Interface Enabled option is checked.
4) Scroll down and look for the Channel Selection.
5) Change the channel from Automatic to Manual.
6) Go to Channel and change to other available selection, ie. 11 or 12.
7) Click apply and try again to connect with the Wi-Fi network.
5. Unable to make and receive calls to and from all numbers.
Is the DECT phone powered?
No: DECT phone is not powered. Please ensure the power plug is functioning
and switched on
Yes: Power Off and On the DECT phone and verify.

Is the cable from DECT phone plugged into RGW Phone 1 port?
No: The cable might be unplugged or plugged incorrectly. Plug the cable
into the correct port.

16

maxis.com.my/home
1800 82 1123