SHANE MONTEMAYOR

269 E Wilson Ave

Salt Lake City, Utah 84115
(801) 557-1852
ShaneMontemayor@gmail.com

EDUCATION
Salt Lake Community College, Taylorsville UT
Associate Of Applied Science
ASL/English Interpreting
Educational Focus:
Multitasking
Application of Ethical/Demand & Control Theory
Professionalism
Technology
Communication
Comprehension of Deaf Culture

2013 - Present

EXPERIENCE
Sorenson Communications, Taylorsville UT
Technical Support
2014 - Present
Resolve technical issues and customer inquiries received through VP, email, telephone.
Explain Sorenson video phone features and benefits to customers
Use ASL/English effectively to communicate with the Deaf, Hard of Hearing and Hearing users of VRS services.
Provide basic technical assistance to video phone and VRS customers.
Provide support for the functionality and features of all Sorenson products and services.
Kajika Interpreting Services, Taylorsville UT
Freelance American Sign Language Interpreter
Provided interpreting services in the following settings:
Educational
Medical (Routine Screenings, Outpatient Visits, Trauma Emergencies,
Pre/Post Operations, and Physical Therapy)
Dental (General and Pediatric)
Mental Health (General Counseling)
Stage Performances
Community (Weddings, Funerals, etc.)
Sorenson Communications, Taylorsville UT
Customer Information Representative
Utilize videophones to communicate with Sorenson Trainers and customers nationwide.
Verify and update customer information in the database.
Document customer inquiries and trainer invoices for each call received.
Help provide customers with additional training and education on Sorenson products and services.

2014 - Present

2013 - 2014

SHANE MONTEMAYOR
269 E Wilson Ave
Salt Lake City, Utah 84115
(801) 557-1852
ShaneMontemayor@gmail.com

Sorenson Communications, Taylorsville UT

IP Relay Communication Assistant
Provide excellent customer service by dictating and captioning a variety of conversational topics verbatim.
Maintain a high level of dictation speed and accuracy.
Maintain strict consumer confidentiality.
Complete other duties and projects as assigned.
CERTIFICATION
UTAH STATE OFFICE OF REHABILITATION
Utah Novice Level
Interpreter / Transliterator for The Deaf and Hard of Hearing
State of Utah certification for an individual who has demonstrated entry-level skills, knowledge, and
Judgement to be able to facilitate communication in a variety of situations, excluding more complex,
technical or specialized situations. Interpreters certified at the Novice level must advance their certification
within four years.
LANGUAGES
English Native Language
American Sign Language Fluent since 2005
MEMBERSHIPS
Utah Registry of Interpreters the Deaf
REFERENCES
Benson Adams, NIC
Sign Language Interpreter
BensonCAdams@Hotmail.com
(801) 867-1842
Emily Beech, M.Ed., NIC
Interpreting Professor at Salt Lake Community College
Emily.Beech@SLCC.EDU
(801) 652-8914
Connie Spanton-Jex, M.S.; RID CI/CT
Interpreting Professor at Salt Lake Community College
Connie.Spanton-Jex@SLCC.EDU
(801) 957-4642

2012 - 2013

2014 - 2018