Beruflich Dokumente
Kultur Dokumente
March 2015
Page 1
1 Set at least one SMART goal for any four of the organisations areas
of management as listed above, thats four (4) SMART goals in
total. Make sure that the goals are fully explained and detail how you
would plan to achieve them.
Tips and Hints
Specific: What will be accomplished? What actions will you take?
Measurable: What data will measure the goal? (How much? How many?
How well?)
Achievable: Is the goal doable? Do you have the necessary skills and
resources?
Relevant: How does the goal align with broader goals? Why is the result
important?
Time-Based: What is the time frame for accomplishing the goal?
Example of Professional SMART Goal:
By August 2015, develop and implement a customer service
plan/strategies to deliver excellent customer service and train staff to
develop skills and support to perform at required level to achieve 90%
customer satisfaction rating from external customers on accuracy,
timeliness and courtesy.
Professional Goals
1
I will enlist the help from HR and IT departments, they will help create a
recruitment page with in the organisation website.By the last week in July we will
have 80% of all applications ready to be finalised.
The first week in August I will organise to meet with other businesses, gain some insight
on the best marketing strategies. I will implement these with store departments so we can
create more efficient marketing goals.
March 2015
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To stay on top of all tasks I have undertaken, enter deadline dates into my daily
planner, also set reminders on my computer.
2 Create two SMART personal work goals to ensure you are able to fit
in with the organisations goals. Consider the demands on your time
and energy when creating personal goals. Think about the principles
you need to apply when planning personal goals. Hint: Even though
you are planning personal work goals, you still need to consider how
you will maintain a healthy work-life balance.
Personal Goals
Example of Personal work Goal: Complete Diploma of Project
Management in 6 months by finishing 1 unit of competency every 3
weeks by allocating 5 hours on 3 days a week from Careers Australia
to improve my knowledge and use a range of specialised, technical
and managerial competencies to initiate, plan, execute and evaluate
project.
1
To complete all tasks and goals I have set for myself. Within a 5 month period,
all departments will have increased there profits by 60%.
I will make it my personal goal to increase team morale. Once a month I will
undertake team building activities outside of work hours.I would like my team
members to work for me and comfortably approach me with any problems that
may occur.
March 2015
Page 3
3 Prioritise both your work and personal goals - ranking 1 being the most
important and 6 being the least.
Tips & Hints: Example of Prioritisation tools are Prioritization Matrix,
paired comparison analysis; grid analysis, Gantt chart, outlook calendar,
ABC analysis, Pareto Analysis.
SMART Goal
Prioritisation tool
used
Hire staff
Organisations
website
Use daily
planner and
reminders on my
computer.
Implement on
going training
and
development.
Networking
Stay on top
March 2015
Once a month
organise team
building
activities.
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March 2015
Page 5
Question 4
Create a plan of action, based on your prioritisations to ensure youll meet these goals. Set milestones
throughout the year that will enable you to measure your performance. For example, one task may take five
months to complete.
Goal
Hire
Employees
Goal 2
Provide details of
an organizational
goal
Write
Job
descriptions
Create and upload
Job advertisements
on
job
search
website
Shortlist
candidates
Prepare
and
Conduct structured
job Interviews
Perform Reference
check of preferred
candidate
Appoint
best
candidate
Networking
Prepare
departments
on
marketing
strategies
Activities
What action is to be
taken
Advertise Job on
organisations website
Enlist IT department to
help set up website page.
1 day
Interview candidates
1 week
3 hours
Time frame
How long will this take?
2 days
1 week
Review
departments
all
Goal 3
Customer service
Assess were more
training is needed
Arrange training
Meet individual
departments on the
progress allowing 40
minute each
Gain feedback on how we
can improve
See were more training is
needed for more efficient
customer service
Meet 1hour every week for
4 weeks
3 hours
2 hours
1 hour
4 hours
Question 5
a You may decide that you need to fill in some gaps in order to
meet your goals. This could be achieved through formal and
informal training. Using http://training.gov.au (see Appendix A
for assistance on how to use this site) find a unit of competency
that you could complete to help assist you in the achievement of
your SMART goals.
SMART Goal
Rankin
g
1
Unit of Competency
Unit of Competency
c Explain how the unit of competency and the networks you have
identified will help you achieve your goals? How would you fit the
training and networking into your working week?
How the unit of competencies and the networks you have identified will help
you achieve your goals?
The unit of competencies that are listed above can help me achieve my goals by
providing me more knowledge and ideas while the networks identified above will help
me to gain more knowledge about other businesses, how they operate and develop
their marketing strategies.
How would you fit the training and networking into your working week?
This can be done by making sure that my daily planner is adjusted and up-to-date with
all the tasks that I need to do.
6. Now that you know which unit of competency you would like
to undertake, find two registered training organisations
(RTOs) that offer these courses. Select a training organisation
that offers training styles that most suit your style of learning.
Tip you will need to complete the VAK Learning Styles Self
Assessment Questionnaire provided as an Appendix in the
eBook or internet search an online VAK questionnaire, use the
section in your eBook relating to development opportunities
to help you, section 3.3.
Summary of your
VAK
Learning
Styles
Self
Assessment
Questionnaire
A = 11
B=8
C = 11
The outcome of this assessment tells me that I have both VISUAL
Ripponlea Institute
d. How would you use the information you receive from them?
Any feedback given would be taken on-board, weather it be positive or if we need
to work on strengthening our skills. If we need more training, I will re-evaluate my
schedule and arrange for more training in the area's that need improving.
e. You have had your annual review, and from the feedback
it has been established that you have developed the new
skills you set for yourself. Well done. To maintain a
competitive edge, what further skills do you think you
would need to develop to progress in your career?
I will maintain a competitive edge by staying up-to-date with all
Submission Checklist
Completed responses to all questions
Personal Development Plan: including any reviews and
other documents as needed
Training.gov.au Unit of competence
Appendix A
Appendix A
You want to look for a course to help you develop your coaching skills.
The best place to start is to visit www.training.gov.au to look up courses.
You phone the training organisation to find about more about the course and if they deliver it
in a face to face classroom learning environment.