Email and Etiquette:

By: Mohammad Aldawaghreh & Izaaz Kamran

Definition Of Email:
E-mail,in fullelectronic mail,messages
transmitted and received by digital
computers through a network.

Transmission Of Email:
When an email is sent, the server connects
with SMTP.
SMTP stands for Simple Mail Protocol, a
protocol used for sending emails between
servers.
Then a MTA on the STMP looks at the
recipients address to determine the
destination.
MTA stand for Mail Transfer Agent.

Transmission of Email
(Continued):
Next, the STMP will send the email to the
recipients receiving server.
Finally, the receiving server will store the
email and make it available to the recipient.

Employees Privacy Issues:

In the workplace, an employer can access
anything the employee has on his/her computer.
This causes privacy issues as sometimes,
employees have private email files.
Ways to fix this:
Sign an agreement before hiring saying that the
employer has limited access to employees files.
Employer needs employees consent before
doing anything that affects employee.

Employees Privacy Issues

(Continued):
Employer can inform employee about online
policies before hiring.
All in all, privacy in the workplace makes
good business sense.

Common problems encountered

with email etiquette:
People from different cultures and
backgrounds have different email etiquette.
Common misinterpretations:
In email, all uppercase means shouting.
Writing is different than talking.
People use slang or humor that might not be
understood by the recipient.
Email replaced face to face contact.

Recommendations for using email

etiquette in a work environment:

Some recommendations for using email in a

work environment:
Use proper grammar and punctuation.
Use clear subject lines.
Use a professional email address.
Be cautious with humor.
Reply to your emails.
Be aware of people from different cultures.

Other Interesting Facts:

Ray Tomlinsonis credited as being the first
person to hit send on a network e-mail
message.
The password 123456 is the all time
popular choice as a password.
Yahoo is the biggest webmail service.
The first email sent from space was in 1991.

References:

Vangie B. SMTP - Simple Mail Transfer Protocol

http://www.webopedia.com/TERM/S/SMTP.html
How Email Works
https://runbox.com/email-school/how-email-works/
Privacy in the Workplace
https://www.priv.gc.ca/resource/fs-fi/02_05_d_17_e.ASP
TalAviv. (2011) Common problems with email
http://www.slideshare.net/TalAviv/common-problems-with-email
Vivian G. (2013) 7 Email Etiquette Rules Every Professional Should Know
http://www.businessinsider.com/email-etiquette-rules-barbara-pachter-2013-10
Amymae E. (2011) 10 Fascinating Facts About E-mail
http://mashable.com/2011/01/26/e-mail-facts/#b.0FETTmL8q9