Internship Report

MOHI-UD-DIN ISLAMIC UNIVERSITY
NERIAN SHARIF [AJK]
Proposal Submitted in Partial Fulfillment of

Requirement for the Degree of Master in
Business Administration
Submitted By: Saleem Akhtart

Roll No: 21790
Program: M.B.A (HRM)
1
MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK]
INTERNSHIP REPORT
BANK AL-FALAH Ltd.
MR. SALEEM AKHTAR

Roll No:21790
Registration No:07-PGT-7871
Program: M.B.A (HRM)
Department of Business Administration
2
MOHI-UD-DIN ISLAMIC UNIVERSITY NERIAN SHARIF [AJK]
LETER OF TRANSMITAL
To
Subject : Faculty of management & Administrative sciences

Mohi Ud Din Islamic university Narian Sharif (ajk),
I acknowledge with my cordial thanks the co-operation & encouragement you provide us and it
gives us great pleasure in submitting report to you.
With regard to the opportunities you provide I tried entirely to figure out something about
practical work and its requisite prospect.
During my period of work I have gather & learn a great experience. Finally I entirely enjoyed
this assembling of term paper with my renowned institution mortal support & encouragement
I should be glad and ready to co-operation with whatever you may ask for further clarification.
Thank you
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Yours sincerely,
Saleem akhtar
Mohi Ud Din Islamic University (AJk)
4
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Declaration
I hereby solemnly that this internship report is submitted by me for the partial
fulfillment of the degree of master of business administration (MBA) is the
original one and has not been submitted concurrently or latterly to this or any other
university for any other degree.
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Date: ________________ Signature:_______________________
(Saleem Akhtar)
Contents
SR No Page #
1.1 Evaluation of Banking 1

1.2 Early Growth 1
1.3 Development of Modern Banking. 2

1.4 Banking in Pakistan 2
1.4.1 Central Bank 3
1.4.2 Nationalized Schedule Banks 3
1.4.3 Specialized Banks 3
1.4.4 Private Schedule Banks 3
2.1 Introduction to Bank Alfalah Ltd. 5
2.2 Introduction to Branch 6
2.3 Vision & Mission Statement 7
3.1 Goals and Objectives Bank Alfalah Ltd . 8
4.1 Strategies 9
5.1 Functions & Services 9
1
6.1 Human Resource Management 0
1
7.1 Hierarchy of Top Management 1
1
8.1 Hierarchy of Bank Alfalah 2
1
8.2 Management of Bank Alfalah 3
1
8.3 Introduction of HRM 4
7
1
8.4 Managers 4
1
8.5 Supervisors 4
1
8.6 Work Directors 5
1
8.7 Leaders 5
1
8.8 Deposit Account 6
1
8.9 Account Opening Requirements 6
1
8.10 Current Account 6
1
8.11 PLS Saving Account 7
1
8.12 Royal Profit Account 7
1
8.13 Basic Banking Account 7
1
8.14 Alfalah Mahana Amdan 8
1
8.15.1 FAQs 9
2
8.15 Alfalah Education 1
2
8.16 Alfalah Kamyab Karobar 4
2
9.1 Financial Services 5
2
9.2 Foreign Trade & Correspondent Banking 6
2
9.3 Alfalah Karobar Finance 7
2
9.4 Alfalah Milkiat Finance 8
2
9.3 Alfalah Zarai Sahulat 8
2
9.4 Treasury & Investment 9
8
2
9.4.1 Money Market 9
3
9.4.2 foreign Exchange Market 0
3
9.4.3 Investment 0
3
9.5 Govt. Securities 0
3
9.5.1 Custodianship 0
3
9.5.2 Financial Advisory Service 1
3
9.6 Home Remittance 1
3
10.1 Consumer Finance 2
3
10.1.1 Platinum Card 3
3
10.2 Features 3
3
10.2.1 No Annual Renewal Fee 3
3
10.2.2 Balance Transfer Facility 3
3
10.2.3 Global Acceptability 3
3
10.2.4 Cash Advance Facility 3
3
10.2.5 Revolving Credit 3
3
11.1 Supplementary cards 3
3
11.2 Card Expiry period 3
3
11.3 Zero Loss Liability 4
3
12.1 All Billing in Pak Rupees 4
3
12.2 Limits of Indemnity 4
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3
12.3 Coverage 4
3
12.4 Special Exclusion 4
3
12.5 Geographical Limits 4
3
13.1 Statement of Account 4
3
13.2 Fortunes ATMs 5
3
13.3 Acceptance at 1Link 5
3
13.4 Utility Bill Payment 5
3
13.5 Call and Pay 5
3
13.6 Prepaid Mobiles Top Up 6
3
13.7 Alfalah Credit on Phone 6
3
14.1 Credit Card Bill Payment through Alfalah Hilalcard 6
3
14.2 Calculation 7
3
14.3 Terms and conditions 7
3
15.1 MoneyGram 7
4
15.1.1 Secure and reliable 1
4
15.1.2 Convenient and Fast 1
4
16.1 Lockers 1
4
16.1.1 Importance Features of Lockers 2
4
16.1.2 Lockers Rates 2
4
17.1 SWOT Analysis 2
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4
17.1.1 Strengths 3
4
17.1.2 Weaknesses 3
4
17.1.3 Opportunities 3
4
17.1.4 Threats 4
4
18.1 24 Hours Banking 4
4
19.1 Recommendations 5
4
19.2 Conclusion 7
4
20.1 References 8
4
20.2 Chairman Massage 9
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Dedication
To my Parents who prayer for me, encourage me, and
make me able to complete this report.
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ACKNOWLEDGEMENT
If you give Thanks, I will Give you more (Al Quran)
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I have great sense of gratitude for the most beneficent and merciful Allah who has always helped
me in all matters of life. I tried butt he rewarded me more than the tried . praise is to Allah the
most Gracious and merciful, who blessed me with the knowledge and wisdom and enable me to
overcome this task.
Heartiest gratitude to my Parents without their continuous encouragement and love. I could not
have accomplish this task. I have deep feeling for whole of my family. In general and for my
Father. They have always soothed me, elevated me and their words and prayers have floated me
in the deep seas of troubles. All of my success and due to my family.
I am thankful to all of my teachers and my class fellows and friends whom cheerfulness and
guidance is an asset for me. I am especially thankful to the bank staff and particularly.
Zonal Manager: Mr. Abu Bakar

Branch Managers: Mr. Faisal Iftikhar
Operational Manager: Mr. Ahsan Ellahi
Account Opening Officer: Mr. Umer Irshad
Remittance officer: Mr. Asif Butt
Recovery & Credit Officer Mr. Yasir mushtaq
Quality Manager: Mr. Hamayun Nawaz
PREFACE
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People are a company’s most important assets. They can make or break the fortunes of a
business. In today’s highly competitive business environment placing the right people in the
right position is very critical for the success of any organization
The project report “Management of Bank Al-Falah” is about the all views its management,
including the current & past over all progress & process of planning, Organizing, Leading,
Controlling, Ethics, Culture & Organization design. The process which is being followed &
running presently , of Planning, Organizing, Leading, Controlling, Ethics , Culture ,
Organization design and position of whole organization in our nation are also being discussed in
details in this report.
This project is the compulsion in by the department of business administration Mohi Ud Din
Islamic university Nerian Sharif (AJk) for the award of master degree in business administration.
In order to accomplish the task of completion of degree. I choose the renowned and reputed
organization that is the Bank Alfalah. the finance department of the bank has emerged a
successful one in the organization and the records of the bank are evident to prove the
statement. I went through 8 week internship training in the bank in order to perceive the true art
and the practical picture of the daily activities and to go through the process by which the
organization is making very well out its limited resources. The report is according to best of my
perception and the knowledge gained via the books and the courses has been tried to be
implemented in the due courses of the business affairs. It will give a comprehensive and
sophisticated and elaborated way of judgment of all department of the organization for the
convenience of the reader I have tried my level best to make the report comprehensive and
elaborative. The sectioning of the report will pave the way to read and understand the report
easily.
The process in involved in the almost all department have been studied thoroughly and the
things I have learned will enhance my capabilities and polish my managerial skills. I am sure
that the department of business administration will oblige me by giving its recommendation and
consent for the approval of the degree and the purpose which I have gone through training and
report writing procedure will be served positively.
Mohi Ud Din Islamic University (AJk)
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EXECUTIVE SUMMARY
Alfalah bank limited has solid foundation of over 13 years in Pakistan with a network of over
274 Branches .The bank is currently operating through more than 274 branches domestically and
an international presence in Afghanistan, Bangladesh and Bahrain, with the registered office at
B.A.Building, I.I.Chundrigar, Karachi. Some of the main branches are located in all of the major
cities including: Chakwal, Hyderabad, Lahore, Kasur, Islamabad, Gawadar, Peshawar,
Faisalabad, Quetta, D.I.Khan, Rawalpindi, Sargodha, Sheikhupura, Sukkur, Sialkot, Multan,
Murree, Attock District, Gujranwala, Pirmahal, Mirpur Khas etc.
The Alfalah HilalCard is globally accepted welcomed at all locations displaying the VISA/
ELECTRON/PLUS logos with self-printing POS terminals. Your card is accepted at nearly 29
million physical locations in more than 150 countries round the globe with above 27,000 major
establishments in Pakistan.
Alfalah operation continued to be streamlined with focus on rationalization of expenses
realignment of back end processing to increase productivity enhancement of customer services
standards process efficiency and controls. The Bank has taken the leaf in introduction the
innovative concept of centralizing Trade services in the country by providing centralized foreign
trade services to branches with a view to improve efficiency , expertise and reduce delivery cost.
During my internship in Alfalah I worked in remittances Advances and Customer service office
department and Money Gram. I successfully completed all the task and duties . that were
assigned to me. During the course of internship I also learned Bank’s correspondence with their
customer and within Branches. I learned about especially the documentation requirement for
different kind of financing facilities.
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History of Banking:
1.1 EVILUTION OF BANKING:

It has not so far been decided as to how the word ‘Bank’ originated. The explanation of this
origin is attributed to the fact that Jews in Lombardy transacted the business of money exchange
on branches in the market place and when the business failed. The people destroyed the Bank.
Incidentally the word ‘Bankrupt’ is said to have been evolved from the Italian Money changers
were never called ‘Banchierei’ in the middle ages.
Other authorities hold the opinion that the word ‘Bank’ is derived from the German work back
which means joined stock fund. Than ‘Back’ was Italianize into ‘Bank’.
1.2 EARLY GROWTH

Banking in fact Is as primitive as human society for ever since man came to realize the
importance of money as a medium of exchange. Perhaps it was the Babylonians the development
banking system as early as 2006 B.C It is evident that the temples of Babylon were used as ‘
Banks’ because of the prevalent respect and confidence in the clergy.
King Haurabi (1686---1728 B.C) the founder of the Babylonian empire, drew up accede where
in he laid down standard rules of procedure for banking operation by temples and great
Landlords. He got his code inscribed on the block of diorite about 8 feet tall containing about
150 paragraphs which deals with nearly all aspects of loans. Interest pledges , guarantees natural
accident, loss, theft etc. later on Sumerians Babylonians, hitties and Assyrians standardized the
value of the goods in silver copper and bronze.
It is not certain as to whom invented money but history recess that king of Lydia castled
electrum ingots of identical shapes and of uniform weight with a triple emblem engraved on it as
an official guarantee of value in 687 B.C in 1401 a German public bank was framed comprising
the operations discounting and transferring of money . by the 16th century some more public
Banks were formed in Venice, Milan, Amsterdam, Hamburg and Nuremburg. In order to
streamline Banking organizations and techniques conferences were held in Nuremburg from
1548 to1551 and it was agreed that the commercial interest of the time needed a bank with
facilities of growth and transfer but it should not be run by private individuals . ultimately in
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1587 a Stat Bank under the name of Banco DI rialto was formed in Genoa. Later the Bank of
Amsterdam was also formed in 1609. this Bank had guarantee by the state and rendered valuable
service to the Netherlands trade up to the year 1795.
Similarly in1690 the Bank of Hamburg came into existence in Hamburg with the similarly in
1690. the bank of Hamburg came into existence on Hamburg with the business of accepting
deposits of fine silver or foreign money and to run account on these deposits. This Bank
rendered great service to the merchants as well as countries it dealt with until with 1873 when it
was merged with the Reich Bank. By the year 1700. the Bank of England was not only issuing
notes butt also conducting account for customers. Its directors were conducting the business like
that of limited companies. The Bank had the monopoly of issuing banking notes. Up to 1813 to
there about England the main profit of bank was derived from the circulation of notes.
1.3 Development of Modern Banking:

In 1918 came into being eleven clearing banks of today. The effects of this historical
development of banking in England has been fairly wide. First emergence of a small number of
large banks with wide network of branches.
Second increase in the population of Bank accounts and a large scale use if cheques. In 1946 the
labor government nationalized the bank of England and transferred the existing stock to the
nominee of British treasury. In 1955 the British banks made a departure from traditional banking
by undertaking hire purchase finance for companies buying industrial plants and machinery and
took interest on hire purchase finance
1.4 Banking in Pakistan: At the time of independence there were 631 offices of
scheduled banks in Pakistan of which 487 were located in West Pakistan alone, as new
country without resources it was very difficult to run its own banking system immediately.
Therefore the expert committee recommended that reverse bank of India should continue to
function in Pakistan until 30th September 1948, so that problems of time and demand liability
coinage currencies, exchange etc. Be settled between India and Pakistan. The non Muslims
started transferring their funds and accounts to India. By the end of June 1948 the number of
officers of scheduled banks in Pakistan declined from 631 to 225. there were 19 foreign
banks with the status of small branch officers that were engaged solely in export of crops
from Pakistan, while there were only two Pakistani instructions, Habib bank of Pakistan, and
Australia Bank. The customers of the bank are not satisfied with the uncertain condition of
banking. Similarly the Reserve Bank of India was not in the favor of govt. of Pakistan
decided to establish a full fledge central Bank. Consequently the Governor of Pakistan Quaid
-I- Azam inaugurated the stat Bank of Pakistan assumed full control of banking and currency
in Pakistan.
The Banking structure in Pakistan comprises the following types.
• State Banks
• Commercial Bank of Pakistan
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• Saving Banks.
• Co-operative Banks.
• Specialized credit institution.
Up to December 31,1973. there were 14 Pakistan commercial banks that functioned all over the
country and in some foreign countries through a network of branches. All these commercial
banks were nationalized in January 1, 1974. and were recognized and merged into the following
five banks.
1. National Bank of Pakistan.

2. Muslim Commercial Bank Limited.
3. Habib Bank Limited.
4. Allied Bank Limited.
5. United Bank Limited.
The State Bank of Pakistan is the central bank of the country and was established on July 1.
1948. The separation of East Pakistan and its repercussion in the form of economics depression
has caused a lot of difficulties to the banking system in Pakistan. The network of bank branches
now covers cover a very large segment of national economy. The numbers of branches have
increased appreciably and there is now on branch of bank for every 3000 heads of population
approximately. There is done reasonable growth in deposit from the establishment of Pakistan.
Besides this growth specialized credit and financial institution have also developed over the
years.
The government of Pakistan in the late 90’s introducing the need for the privatization of state
owned banks and companies. The private sector has accepted the challenge and most of the
banks are privatizing today. The state bank of Pakistan issues the shares of these periodically.
Bank employees and other common can also purchase these shares and earn profit.
1.4.1 Central Bank
1. State Bank of Pakistan
1.4.2 Nationalized Scheduled Banks
1. First Women Bank Limited , 2. National Bank of Pakistan
1.4.3 Specialized Banks:
1. Industrial Development Bank ,2. Zarai Taraqiati Bank Limited ,3. Punjab Provincial
Cooperative Bank , 4. SME Bank
1.4.4 Private Scheduled Banks
1.Allied Bank of Pakistan, Karachi 2. Arif Habib Bank Limited, Karachi, 3.Askari Bank,
Rawalpindi , 4. Atlas Bank, Karachi 5. Bank Alfalah, Karachi 6. Bank AL Habib, Karachi 7.
Barclays Bank, Karachi 8. Citibank, Karachi 9. Faysal Bank, Karachi 10. Habib Bank, Karachi
11. Habib Metropolitan Bank, Karachi 12. HSBC Bank Ltd, Karachi 13. JS Bank 14. KASB
19
Bank, Karachi 15. MCB Bank Limited, Islamabad 16. Mybank Limited, Karachi 17. NIB Bank,
Karachi 18. Royal Bank of Scotland Ltd, Karachi 19. SAMBA Bank Limited, Karachi 20.
Silkbank Limited 21. Soneri Bank 22. Standard Chartered Bank Ltd, Karachi 23. The Bank Of
Tokyo Mitsubishi UFJ Limited, Karachi 24. United Bank Limited, Karachi
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2.1 Introduction to Bank Alfalah Ltd.
Bank Alfalah Limited is a private type bank of Pakistan that is owned by the Abu
Dhabi Group. In Pakistan, Bank Alfalah became functional in June, 21 year1997. Initially it
was started working as a public limited company under the companies Ordinance 1984. Bank
Alfalah is registered at both Karachi and Lahore stock Exchange with a ticker name of “BALF”
Its banking operations commenced from November 1 1997. In the same year, in the month of
November it started working as a bank. Bank Alfalah is a commercial bank. Bank Alfalah has
a partnership with the Abu Dhabi Group that allows the bank to invest advanced and effective
technology in order to widen the range of its services and products.
Outside Pakistan, Bangladesh was the first place where Bank Alfalah got the Bangladesh
operations of Shamil Bank of Bahrain and after getting its ownership this bank was renamed as
Bank Alfalah. In the running time there are total five branches among them three branches are
working in Dhaka while two others are in Sylhet and Chittagong. Since its inception as the new
identity of H.C.E.B after the privatization in 1997, the management of the bank has implemented
strategies and polices to carve a distinct position for the bank in the market place. Strengthened
with the banking of the Abu Dhabi Group and driven by the strategic goals set out by its board
of management, the Banking has invested in revolutionary technology to have an extensive
range of products and services. This facilities their commitment to a culture of innovation and
seeks out synergies with clients services provides to ensure uninterrupted services to its
customers.
The bank received the requirements of customers and matches them with quality products and
services solutions. During the past five years bank has emerged as one of the foremost financial
institution in the region endeavoring to meet the needs of tomorrow as well as today. To
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continually upgrade the quality of services to the customers, training of team members in all the
integral aspects of banking customer service and IT was specially focused.
The portfolio concentrates on all aspects of conventional banking as well as the financial needs
of corporate sector . Dynamic and high value products includes Car Financing , Home
Financing, Rupee Travelers Cheques, credits, debits, debit Cards, One Line Banking , ATM and
consumer Durables. In addition to this , Islamic Banking Division is a recent initiative, a which
operate as separate Branch. It offers Shariah complaints products through a network of five
Branches, which will increase to 50 by the year 2007. the bank is committed to combine all its
energies and resources to bring high value , security and satisfaction to its customers,
employees and shareholder. The Bank has invested in revolutionary technology to have an
extensive range of products and services. This facilities commitment to a culture of innovation
and seeked out synergies with client and services providers to ensure uninterrupted services to it
customers.
2.2 Introduction to Branch

The bank Alfalah main Branch is located at the G.T.
Road Near G.T S Chowk Gujrat. It has ample of parking space and due to the attention and
interest of the Branch Manager Mr. Faisal Iftikhar , the exterior of the branch has been
delightfully decorated. At the time of my internship the branch has total 54 employees
ranging from the Bank Manager to the Tellers. Other than these officer , there were about
eight workers ranging from the security Guard to the Clearing Boys to the Incharge of the
Kitchen.
The main reason of the Bank’s existence is the acceptance of people’s money to keep safe
until they need it back and extending money on interest to those who need it for investment
purposes. The growing needs of people near the branch are the major reason for its increasing
profits.
The Branch is going well for credits, operations and foreign trade load is much less compared
to other branches because it’s new branch and foreign trade business is more risky and people
prefer experienced branches for this.
I did internship in Bank Alfalah Ltd. main Branch G.T.S Chowk Gujrat some important
information about my branch which I observed as follows.
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Deposits:
The total deposits of the Branch is about
No of Account:
Current Account:
Total number of current account are 6300
PLS Account:
Total number of Profit and Loss Account are 2800
Foreign Currency Account:

Total number of foreign Currency Accounts are 350
Alfalah Kamyab Karobar Account:

Total number of Kamyab karobar account are 1500
Alfalah Mahana Amdan Account:

Total number of Alfalah Mahana Amdan are
2.3 Vision and Mission Statement
Vision
ation operating locally and internationally that provide the complete range of financial services to all segments un
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Mission:
stomers experience, deliver quality service that contributes to brand strength establish a competitive advantage and enhances profitability
3.1 Goals & Objectives of Bank Alfalah

• Bank Alfalah believes in the phrase “Customer come first”. BAL’s objectives is to
please their customers by fulfilling the financial needs as best as possible. They believe
in placing the client at the center of business and all of the products and services.
• Services excellence is one of the objectives of Bank Alfalah.
• Alfalah strives continually on the development of new areas of activities to distinguish

itself in the market place along with traditional banking activities of resources
mobilization and credit disbursement.
• Bank focus is on foreign trade as primary niche of business.
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• Alfalah objective is the complete automation and computerization of all of its banking
activities…
• Alfalah Training and Development program of its employees is aimed at developing

skills of its employees. It makes positive contribution to the service culture of the
banking system as a whole…
• They are committed to put all their energies, resources and time to bring higher values
and satisfaction to their customer , employees and shareholders.
The introduction and development of innovative financial instrument will be major objectives of
Bank Alfalah Limited.
Goals and objective are factors through which the company’s devotion and commitment to the
job can be seen. if the goals are realistic and achievable , than surely that organization Is doing
its job. Bank Alfalah also has certain goals and objectives which it is trying to achieve , through
its various strategies and operations. The goals and objectives are mentioned below.
1. To create a sound base , and through efficient systems achieve modern banking through
out Pakistan
2. By the end of every accounting year there is an increase in deposits. As the deposit rate
of during 2002 was approx 52 Million and the same has been increased in 2003 by 77
million.
3. To create unit Banking network in all the branches of Bank Alfalah, the end of the year .
this mean that all the operations of the bank deposits to advances , imports, export, L/C
opening, foreign, currency and many more aspects under one roof , so that the customer
can be facilities in one visit.
4. Islamic Banking is one of the goals of Bank Alfalah through it has been initiated in the
last fiscal year and it is very acceptable for general public . However , there is lot of work
to do successful implementation of the Islamic Banking Plan. In this regard the bank is
opening specific Islamic Banking Branch under the supervision of its Islamic Division.
4.1 Strategies
Bank Alfalah has formulated certain sets of strategies to enable it to achieve its goals and
objectives. These strategies are mentioned below
1. In order to achieve its goals of creating a sound base and presence of efficient modern
banking system, Bank Alfalah has started operation of Automated Teller Machines in all
the major areas like Karachi, Lahore, Islamabad and other cities of Pakistan.
2. Bank Alfalah is committed to building long lasting relationships through an assertion to
service excellent and providing innovative products to meet the changing needs of our
25
valued customers, Alfalah still in its infancy, compared to the exalted banking standards
Bank Alfalah backed by a strong Abu Dhabi Group and inspired by the vision of its
Board and Management has built up a strong customer base. The Bank provide a full
range of Banking services to corporate clients. While applying leading technologies.
Today the Bank is well positioned to provide appropriate banking services to customers.
3. The main focus is building relationships and being known by the way they do business.
Management recognizes that a banking relationship required compatibility,
communication and cooperation and that each customer deserves nothing less than full
attention and available resources to meet their financial objective.
Core value and corporate culture is based on the belief that superior personalizes service is the
most important product . Bank is in the process of getting to know customers by name and
understand their business and personal financial needs. This one on one personalizes service
quality has served as Bank Alfalah unique signature since inception and continues to separate it
5.1 Functions and Services

Branch banking, which includes Deposits, Remittances, Foreign trade, Lockers.
Consumer banking that includes Auto Loans, Credit cards, home loans, consumer
Durables , RTCs.
Electronic banking, which includes telephone banking, online banking, ATMs.
Corporate banking, which includes the facilities and services such as Short/Long term finance,
trade finance, structured finance, Treasury & Investment that includes services such as money
market, forex market, investment, government securities, correspondent banking.
6.1 Human Resource Management:

Human Resource Management (HRM) is the
function within an organization that focuses on recruitment of, management of, and providing
direction for the people who work in the organization. Human Resource Management can also
be performed by line managers. Human Resource Management is the organizational function
that deals with issues related to people such as compensation, hiring, performance management,
organization development, safety, wellness, benefits, employee motivation, communication,
administration, and training.
7.1 Hierarchy of Top Management
26
Chairman
Board of directors
Chief Executive Officer
Executive Committee
Executive Incharge
1. Area Manager North 2. Area Manger South
8.1 Hierarchy of Bank Alfalah Ltd. G.T. Road Gujrat
Chief Manager
Manager Operation Manager International banking Manager credits
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Account Department Imports Departments Leasing Department
Home finance
Cash Department Export Department Department
Account Opening Foreign Exchange

Department Department Car finance department
Remittances Department Credit card Department
Clearing Department
Internal Audit department Marketing Department
8.2 Management of Bank Alfalah
28
Mr. Sirajuddin Aziz Mr. Parvez A. Shahid
Chief Executive Officer
Co-Chairman Central Management Committee
Mr. Shakil Sadiq Mr. Arfa Waheed Malik

Chief Operating Officer Group Head
Corporate & Investment Banking
Mr. Ijaz Farooq Mr. Adil Rashid

Group Head Group Head
Islamic Banking Consumer Finance
Mr. Nadeem Ul Haq Mr. Mohammad Yousuf

Operations Credit & Collections
Mr. Bakhtiar Khawaja Mr. A. Wahid Dada

Training & Development Commercial Banking
Mr. Zahid Ali H. Jamall

Mr. Hamid Ashraf
Chief Financial Officer
General Manager
Legal Affairs & Company
Secretary
Mr. Yasar Rashid Mr. Talib Rizvi

Audit & Inspection Priority Banking & Wealth Management
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Mr. Tariq Mir Mr. Ather Shehab
General Manager Executive Incharge
International Business Establishment & Administration
Mr. Mahmood Ashraf Mr. Falak Sher

General Manager Chief Compliance Officer
Credit Monitoring
Mr. Imtiaz Ahmad Mr. M. Mudassar Aqil

Sheikh General Manager
General Manager Human Resource & Quality Assurance
Information Technology
Mr. Haroon Khalid

General Manager
Risk Management
8.3 Introduction (HRM)

The Human Resources Management (HRM) function includes a variety of activities, and key
among them is deciding what staffing needs you have and whether to use independent
contractors or hire employees to fill these needs, recruiting and training the best employees,
ensuring they are high performers, dealing with performance issues, and ensuring your personnel
and management practices conform to various regulations. Activities also include managing
your approach to employee benefits and compensation, employee records and personnel policies.
Usually small businesses (for-profit or nonprofit) have to carry out these activities themselves
because they can't yet afford part- or full-time help. However, they should always ensure that
employees have -- and are aware of -- personnel policies which conform to current regulations.
These policies are often in the form of employee manuals, which all employees have.
The HRM function and HRD profession have undergone tremendous change over the past 20-30
years. Many years ago, large organizations looked to the "Personnel Department," mostly to
30
manage the paperwork around hiring and paying people. More recently, organizations consider
the "HR Department" as playing a major role in staffing, training and helping to manage people
so that people and the organization are performing at maximum capability in a highly fulfilling
manner.
8.4 Managers
A classic definition is that “Leaders do the right thing and managers do things right.” A more
standard definition is usually something like “managers work toward the organization’s goals
using its resources in an effective and efficient manner.” In a traditional sense, large
organizations may have different levels of managers, including top managers, middle managers
and first-line managers. Top (or executive) managers are responsible for overseeing the whole
organization and typically engage in more strategic and conceptual matters, with less attention to
day-to-day detail. Top managers have middle managers working for them and who are in charge
of a major function or department. Middle managers may have first-line managers working
for them and who are responsible to manage the day-to-day activities of a group of workers.
Note that you can also have different types of managers across the same levels in the
organization. A project manager is in charge of developing a certain project, e.g., development
of a new building.
A functional manager is in charge of a major function, such as a department in the
organization, e.g., marketing, sales, engineering, finance, etc. A product manager is in charge
of a product or service. Similarly, a product line manager is in charge of a group of closely
related products. General managers are in charge of numerous functions within an organization
or department.
8.5 Supervisors
(This is a widely misunderstood term. Many people believe it applies only to people who
oversee the productivity and development of entry-level workers. That's not true.) The term
"supervisor" typically refers to one’s immediate superior in the workplace, that is, the person
whom you report directly to in the organization. For example, a middle manager’s supervisor
typically would be a top manager. A first-line manager’s supervisor would be a middle manager.
A worker’s supervisor typically would be a first-line manager.
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Supervisors typically are responsible for their direct reports' progress and productivity in the
organization. Supervision often includes conducting basic management skills (decision making,
problem solving, planning, delegation and meeting management), organizing teams, noticing the
need for and designing new job roles in the group, hiring new employees, training new
employees, employee performance management (setting goals, observing and giving feedback,
addressing performance issues, firing employees, etc.) and ensuring conformance to personnel
policies and other internal regulations.
Supervisors typically have strong working knowledge of the activities in their group, e.g., how
to develop their product, carry out their service, etc. Many also use the term "supervisor" to
designate the managerial position that is responsible for a major function in the organization, for
example, Supervisor of Customer Service.
8.6 Work Directors
Work directors directly oversee the work of their subordinates. They carry out their oversight
role by specifically assigning work and then closely monitoring to ensure the work is carried out
according to their wishes. Often, people work their way up through management levels by
starting out as work directors. Over time, they develop skills in delegation, which frees them up
from having to closely monitor the work of their subordinates and, instead, to attend to more
high-level managerial activities. Work directors are not always at lower levels of the
organization. For example, a middle- or upper-level manager who has poorly developed
delegation skills might still be interpreted as work directing her or his subordinates.
8.7 Leaders
Very simply put, a leader is interpreted as someone who sets direction in an effort and influences
people to follow that direction. They set direction by developing a clear vision and mission, and
conducting planning that determines the goals needed to achieve the vision and mission. They
motivate by using a variety of methods, including facilitation, coaching, mentoring, directing,
delegating, etc. As noted above, one of the four key functions of management is leading (along
with planning, organizing and controlling). Leaders carry out their roles in a wide variety of
styles, e.g., autocratic, democratic, participatory, laissez-faire (hands off), etc. Often, the
leadership style depends on the situation, including the life cycle of the organization. There are
many views about what characteristics and traits that leaders should have. There are also
numerous theories about leadership, or about carrying out the role of leader, e.g., servant leader,
democratic leader, principle-centered leader, group-man theory, great-man theory, traits theory,
visionary leader, total leader, situational leader.
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8.8 Deposit Accounts
• Current Account
• PLS Savings Account
• Royal Profit
• Basic Banking Account
• Alfalah Kifayat
• Alfalah Mahana Amdan
• Alfalah Education
• Alfalah Kamyab Karobar
Foreign Currancy Account
Four Foreign Currancy Account are also open in Bank Alfalah
Euro
Pound
Dollar
Riayal
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8.9 Account Opening Requirements
Any Pakistani resident over the age of 18 and have CNIC can open the Account.
Minimum balance requirement for opening the account is Rs. 5,000/-
8.10 CURRENT ACCOUNT

• Non interest bearing checking account.
• Minimum account opening requirement of Rs. 10,000 only.
• Debit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.
• No restriction on number of withdrawals and on number of deposits
8.11 PLS Saving Account
• Profit & Loss Sharing Saving Bank Account.
• Minimum account opening requirement of Rs. 5,000 only.
• No restriction on number of withdrawals and number of deposits.
• Profit on saving accounts is credited to the customer account on half-yearly basis.
• Debit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.
8.12 Royal Profit
• Minimum Deposit requirement of Rs. 50,000 only.
• Higher returns on higher balances.
• No restriction on number of withdrawals and on number of deposits.
• Debit card can be used to withdraw cash and make purchases at thousands of outlets
across Pakistan which provides access to funds 24 hours a day.
• Profit is credited to the customer account on monthly basis.
8.13 Basic Banking Account
• Initial deposit for account opening is Rs. 1,000 with no minimum balance requirement.
• Non interest bearing checking account.
• Maximum 2 deposits & 2 withdrawals through cheque is allowed.
• Debit card can be used to withdraw cash and make purchases at thousands of outlets
across Pakistan which provides access to funds 24 hours a day.
• No restriction on ATM withdrawal.
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1. Who can open this account?
Any Pakistani resident over the age of 18 can open this account. This account is for
individual/joint customers only. Other customers like companies, corporate etc are not eligible
for opening of this account.
2. What is the minimum & maximum balance requirement to open this account?
Minimum balance requirement for opening this account is Rs. 10,000/- with a maximum of Rs.1,
000,000/-
3.How often can a customer withdraw funds?
Three debit transactions are allowed in a month either through cheques or Debit Card/POS
machine.
4. How often can a customer deposit funds?
There is no restriction on deposit transactions.
5. Will customer be issued cheque book and Hilal (Debit) card?
The bank will issue the first cheque book of 25 leaves and a Debit card.
6. When will the profit be credited in the account?
Profit will be calculated on monthly minimum balance basis and will be credited in the account
on quarterly basis. No profit shall be payable for a particular month, if the minimum balance for
any particular day of said month falls below the amount of Rs. 10,000/-.
7. Is online facility available for this account?
Yes it is. (Subject to fulfillment of all related requirements)
8. Are their any service charges for this account?
All service charges are as per the prevailing ‘Schedule of Charges’
9. How many Kifayat accounts can be opened by one customer?
Only one account per customer will be allowed across all branches of Bank Alfalah
10. When will account statement be generated?
Account statement will be generated on half yearly basis
8.14 Alfalah Mahana Amdan

Alfalah Mahana Amdan is a 3 year TDR with expected rate of profit of 10% p.a. This term
deposit will provide an opportunity to individual/joint customers to enjoy higher returns that will
automatically be credited to his/her current/PLS/RP/BBA account on 1st working day of each
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month. This facility is not available for business and corporate customers.
Some salient features
1. Minimum placement limit is Rs. 100,000/- and maximum placement limit is
Rs.15,000,000/-
2. Expected Rate of profit is 10% Per annum (as per PLS governing rules)
3. Profit will be automatically credited on the 1st working day of each month into
customers Current/PLS/RP/BBA account
4. Free Personal Accident Insurance coverage up to the deposit amount or Rs. 1,500,000/-
whichever is lower.
5. Customer can avail financing facility up to 90% of the deposit(as per banks policy)
6. Any Pakistani resident over the age of 18 can open this account
7. Alfalah Mahana Amdan term deposit can be maintained only at any one BAL branch
with a maximum cap of Rs. 15 Million. An undertaking shall be obtained from the
customer certifying that he/she is not availing Alfalah Mahana Amdan Term Deposit
Receipt facility from any other BAL branch.(included in AOF)
8. Alfalah Mahana Amdan TDR will be issued for three years tenure with auto renewal
facility of principal amount i.e. the facility will be renewed automatically on maturity
(i.e. 3 years)
9. Alfalah Mahana Amdan TDR will be subject to Zakat, Withholding Tax as well as any
other applicable taxes
FAQs
1. Who can avail this facility?
Any Pakistani resident over the age of 18 years can avail this facility. This facility is
offered only to individual/joint customers. Other customers like companies, corporate etc
are not eligible to avail this facility.
2. Is the customer required to have a checking account with BAL?

Yes. The Customer must be maintaining a Pak Rupees checking account with BAL and
TDR facility shall be availed from the same branch.
3. What is the minimum & maximum placement limit for availing this facility?
Minimum placement limit is Rs. 100,000 and maximum placement limit is Rs.
15,000,000.
4. What is the tenure of this TDR?

The Alfalah Mahana Amdan Term Deposit Receipt will be issued for three years tenure
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with auto renewal facility.

Profit will be credited on 1st working day of each month to the customer’s account after
deducting applicable WHT, etc.
6. What is the amount of benefit of Personal Accident Insurance Coverage?

The maximum amount covered is up to the deposit amount or Rs.1, 500,000 whichever is
lower.
7. Is there any detailed medical examination required before the facility can be
availed?
No medical examination/health declaration is required.
8. How long is the insurance valid?

The insurance policy will remain valid under the following conditions:
a. Till the time depositor maintains his/her funds under the product Alfalah Mahana
Amdan Term Deposit.
b. Till the time age of the customer remains within the bracket of 18 years to 60 years.
9. How insurance benefit will be given in case of joint account?

In case of a joint account the amount of insurance cover will be proportionately divided
(equally) among the joint account holders.
10. What happens on the maturity of TDR?

The TDR will be auto renewed for the next term at the prevailing rate of profit. In case,
the customer is willing to encash the funds at the time of maturity, he/she will furnish the
request at least 3 working days prior to its maturity date in writing to the branch to
encash his/her TDR and credit the principal amount to his/her account (as mentioned in
application form
11. Is premature encashment allowed?
Yes, premature encashment is allowed. However, in such cases system will calculate
profit amount at the prevailing rate of normal TDR depending upon the nearest period
12. bracket completed. For example, if premature encashment is made after 1 year & 11
months, the 1 year prevailing profit rate of normal TDR will be applied on number of
days funds remain placed with the bank. Rate differential on already paid profit will be
adjusted from the principal amount.
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13. Is there any premium penalty on premature encashment?
In case of any premature encashment upon customer request, prevailing premium rate
(i.e. Rs. 140/- per deposit of Rs. 100,000/-) shall be recovered from the customer for the
current year and will be deducted from the principal amount.
14. How many Alfalah Mahana Amdan TDR facilities can be availed by one customer?
Customer can maintain Alfalah Mahana Amdan Term Deposit only at any one BAL
branch, with a maximum cap of Rs. 15 million. An undertaking shall be obtained from
the customer certifying that he/she is not availing Alfalah Mahana Amdan TDR facility
at any other branch.
15. What shall be the procedure if a customer is found maintaining more than one
Alfalah Mahana Amdan TDR facility at any other BAL Branch?
In case a customer is found maintaining placement at more than one branch than all
subsequent Alfalah Mahana Amdan Term Deposit Receipts availed at any other branch
shall be treated as normal TDR and profit shall be paid as per prevailing normal TDR
rates. Rate differential on already paid profit will be adjusted from the principal amount.
16. What shall be the procedure if a customer is found maintaining placement of more
than 15 million?
In case a customer is found maintaining placement for more than 15 million, all
subsequent placements exceeding Rs. 15 million shall be treated as normal TDR and
profit shall be paid as per prevailing normal TDR rates. Rate differential on already paid
profit will be adjusted from the principal amount.
8.15 Alfalah Education

Alfalah Education is a Term Deposit product with No Additional Cost (NAC) education
insurance cover for account holders with school going children. Alfalah Education Account ,
beside offering competitive return on TERM DEPOSIT , offers tuition fee reimbursement of
children for 15 years of schooling or up to their 20th birthday, in the unfortunate event of the
death (either through accident, illness or natural causes) of the main breadwinner (account
holder) parent.
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Alfalah Education offers a competitive return on term deposit and secondly, it creates a
contingency provision for our school going youth’s education in the hapless event of the death
of any major breadwinner. The product seems rewarding in the current scenario of increasing
number of children of school going age and the general public interest in quality education of
their off springs.
Features
• Deposits can be placed in multiple of 100,000 units with maximum 3 units allowed per
depositor, i.e. a maximum deposit per customer of Rs. 300,000 across all BAL branches.
• All 3 units can be purchased for 1 child or each for up to 3 children.
• No evidence of insurability (medical examination/health decoration) is required.
• Maximum entry point age is 55 years (renewable up to 64th birthday)
• Benefit payment increases with age/class of the child.
• The product will be offered as a 1 year term deposit at upto 7 % profit to be paid at
maturity
• Premium cost for each deposit unit of Rs. 100,000 would be Rs. 85 per month and borne
by the bank.
• Regular Zakat and WHT would apply on the deposit.
• Monthly payments set forth will be paid directly to the mother/guardian, regardless of the
actual school fee.
• In case of joint account holders, only main breadwinner account holder would be covered
under the policy.
• Premium will be paid to ALICO by BAL on monthly basis.
Benefit Schedule
Benefit Payable: for 15 years or up to the child age 20
Monthly Premium: Rs. 85
Deposit: Rs. 100,000
FAQs
1. What is Alfalah Education Term Deposit?
Alfalah Education term deposit is issued as a one year TDR, renewable at maturity,
caters to individuals/joint accounts only, with a free of cost added benefit of education
insurance coverage of depositor’s child (ren).
2. What is education insurance coverage?
Education Insurance coverage provides a contingency provision for depositor’s child’s
tuition fee (upto the age of 20 year) in the hapless event of the death of the main
breadwinner.
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3. Who can avail this facility?
Any Pakistani resident over the age of 18 years can avail this facility. This facility is
offered only to individual/joint customers. Other customers like companies, corporate
etc are not eligible to avail this facility.
4. What is the maximum entry point age?
Maximum entry point age is 55 years (renewable up to 64th birthday).
5. Is the customer required to have an account with BAL?
Yes. The Customer must be maintaining a Pak Rupees checking account with BAL and
TDR facility shall be availed from the same branch.
6. What is the minimum & maximum placement limit for availing this facility?
Minimum placement limit is Rs. 100,000/- (1unit) and maximum placement limit is Rs.
300,000/- (3 units). Units can be purchased for 1child or each unit upto 3 children.
7. What is the tenure of Alfalah Education TDR?
The Alfalah Education TDR will be issued for one year tenure with auto renewal
facility.
8. Is there any detailed medical examination required before the facility can be
availed?
No medical examination/health declaration is required.
9. How long is the insurance valid?
The insurance policy will remain valid under the following conditions:
a) Till the time, depositor maintains his/her funds under the product Alfalah Education
Term Deposit.
b) Till the time, the age of the depositor (main breadwinner) does not exceed 65 years.
c) Till the time, the age of child (ren) remains within the age bracket of 5 year up to 20
year.
Profit will be credited to the customer’s account on maturity (i.e. 1 year) after
deducting applicable WHT, Zakat levy etc.
11. What happens on the maturity of TDR?
The TDR will be auto renewed for the next term at the prevailing rate of profit. In case,
the customer is willing to encash the TDR at the time of maturity, he/she will furnish
the request at least 3 working days prior to its maturity date in writing to the branch to
encash his/her TDR and credit the principal amount to his/her account (as mentioned in
application form)
12. Is premature encashment allowed?
Yes, premature encashment is allowed at any time upon the request of the customer.
13. How profit will be calculated on premature encashment?
Profit will be calculated at the prevailing rates of Normal TDR as per the following
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schedule.
14. Tenure Completed

More than 1 month less than 3 months
More than and equal to 3 month but less than 6 months
More than and equal to 6 months but less than 1 year
Expected Rate of Profit:
Prevailing rate of TDR for 1 month
15. Is there any premium penalty on premature encashment?
Yes, In case of any premature encashment upon customer request, prevailing premium
rate (i.e. Rs. 85/- per deposit of Rs. 100,000/-) shall be recovered from the customer for
the remaining months will be deducted from the principal amount.
16. What shall be the procedure if a customer is found maintaining placement of
more than Rs. 300,000/- in Alfalah Education TDRs at same or any other BAL
Branch?
In case, customer is found maintaining placement for more than Rs. 300,000 (3 units),
all subsequent Alfalah Education Term Deposit Receipt placed at same or any other
BAL branch shall be treated as normal TDR and any rate differential on already paid
profit shall be recovered from customer along with insurance premium cost.
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8.16 ALFALAH KAMYAB KAROBAR
Bank Alfalah presents Alfalah Kamyab Karobar (KK) - a structured, branded, tier-based current
account that caters to your banking needs & aspirations. This product will provide you the
opportunity to enjoy free services alongside state of the art banking facilities, linked directly to
the deposit balances in your KK account. Online Current Account.
Alfalah KK Account can be opened with minimum deposit requirement of Rs 25,000, while the
degree of free services will be dependent on the minimum thresholds of respective tier.
Its will give you the power to choose from different tiers and avail banking facility from any of
the Alfalah branches – PAN Pakistan.
KK Accounts have strategically been tailored into 3 different tiers, allowing you to choose the
allotted free service to your benefit. The three tiers are as following:
• Silver
• Gold
• Platinum
The unique tier based structure ensures that you can avail smooth & cost efficient facilities based
on your current level of deposits i.e. Higher the deposit, higher the number of free services.
Some of the Salient features include (tier-based):
• Free Online Transactions
• Free SMS Debit Alert (Subject to availability)
• Free PO/DD
• Free Accidental Cover( Valid for up to two People)
• Free cash deposit across Pakistan
• Gold VISA debit/ATM Card with every account
9.1 Financial Service
Structured Finance Department comprises a team of hand picked professionals, dedicated to

syndicated loans and structured products. The team’s expertise is well known in the marketplace
with its capability to assist public & private sector entities, major financial institutions,
42
multinational corporations, domestic & international institutional investors in innovative
financing including underwriting & private placements. The scope of SFU’s activities also
encompasses advisory assignments, such as privatization, Mergers & Acquisitions (M&As),
domestic listings, IPOs and restructuring. During the past few years, SFU has been successful in
sourcing and participating in a number of prestigious transactions involving large amounts
Some of the value added services offered by SFU include the following:
Loan syndication
Public floatation of Term Finance Certificates (TFCs) and equity
Private placement of Term Finance Certificates (TFCs) and equity underwriting
Guarantee syndications
Financial restructuring
Mergers & Acquisitions (M&As)
Fostering joint ventures
Privatization – Sale side and buyers side advisory
Structuring new financial instruments.
9.2 Foreign Trade & Correspondent Banking
Inspired by a challenging spirit and an unyielding desire to create a sound and reliable network
of correspondent relationships, the bank has placed great emphasis towards it growth.
Accomplishing something for the first time requires a special focus. It demands foreseeing
possibilities. In our endeavor to do so, we successfully surmounted problems and difficulties
arising out of issues relating to weak economic conditions of the economy and a continuous
deteriorating status of country risk.
The incertitude and skepticism of the international banking community towards financial
institutions from emerging markets remained intact. Our persistence during the past four years
43
allowed us to make significant inroads into the arena of correspondent banking. Large
international banks, after critically evaluating us, agreed to enter into relationship.
During 2002 we added 81 banks to our network of correspondents, bringing the total number
over 170. Of these relationships, there are now several banks that rank amongst, the top financial
institutions in the world. Our geographical coverage now extends to over 100 countries, which is
adequately compatible with our trade flows.
Our correspondents, during the year extended us unqualified support, which enabled us to
undertake a healthy quantum of foreign trade business. There are many challenges ahead for the
bank, in the coming year, our bank will not only continue to review its efforts on existing
correspondents to make the relationship more beneficial, but will also add more correspondents
to establish a comprehensive international networking to facilitate our customer’s transaction as
well as the Bank’s proprietary needs.
We have provided against the list of correspondents their world and country ranking. These
ranking have been taken from The Bankers Almanac – July 2001 issue.
We would like to emphasize that correspondent arrangements do not necessarily imply the
existence of account relationship. We are in the process of rationalizing our current nostro
account relationships. We shall continue to open new accounts in various currencies based on
our trade flows and business requirements.
The correspondents are listed on a country-wise basis. The banks are listed alphabetically.Small
and Medium Enterprise (SME) means an entity, ideally not a public limited company, which
does not employ more than 250 persons (if it is manufacturing / service concern) and 50 persons
(if it is trading concern) and also fulfills the following criteria of either ‘a’ and ‘c’ or ‘b’ and ‘c’
as relevant:
(a) A trading / service concern with total assets at cost excluding land and building up to Rs 50
million.
(b) A manufacturing concern with total assets at cost excluding land and building up to Rs 100
million.
(c) Any concern (trading, service or manufacturing) with net sales not exceeding Rs 300 million
as per latest financial statements.
An Individual, if he or she meets the above criteria, can also be categorized as an SME.
Realizing its corporate social responsibility and carrying forward the image of "The Caring
Bank", Bank Alfalah started a separate department at the Head Office level in early 2004. The
SME Department was established with a mandate to foster SME finance at BAL, explore
opportunities for developing structured product programs for SMEs, introduce the concept of
Dedicated SME officers and finding market based solutions to fill the financing gap to this
important and under-served business segment.
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Bank Alfalah believes in innovation, simplification of procedures, and reduction in turnaround
time and customer friendly service. To accomplish this resolve, the SME Department's services
are available at all Bank Alfalah conventional branches throughout Pakistan to nurture valuable
relationships in the SME sector.
9.3 Alfalah Karobar Finance
Bank Alfalah’s first SME product Alfalah Karobar Finance is a running finance facility based on
projected cash flows. Under AKF, we offer working capital finance (Rs.0.5 million to Rs. 20
million) to SME’s at highly competitive rates. We have a team of professional credit officers
who provide expert financial advice along with customized packages to a diverse range of
business clientele. The product is available to SMEs through all Bank Alfalah conventional
branches across the country.
9.4 Alfalah Milkiat Finance

Bank Alfalah took another step towards addressing the needs of the industry by introducing
Alfalah Milkiat Finance. AMF is aimed at strengthening the Small and Medium Enterprises viz
a viz their business premises. Alfalah Milkiat Finance offers comprehensive and flexible
financing packages from Rs. 0.5M up to Rs. 30 million for the purchase, renovation and
expansion of business premises.
9.3 Alfalah Zari Sohulat

Bank Alfalah Limited acknowledging the vital role of a agriculture in the economic development
of Pakistan has designed Rural Finance Program named as "BANK ALFALAH ZARIE
SAHULAT". The product is designed to cater for multiple financing requirements of our
farming sector.
We are caring our customers through chain of complete, distinguished and specialized products
for agriculture sector. BAL Branches are designed to help the farmers with expert advice,
45
technical know-how and Credit for their multifarious activities through timely, affordable and
attainable modes tosuit farmer requirements.
BANK ALFALAH ZARIE SAHULAT is available for Short, Medium and Long terms.
Bank Alfalah Limited Strategy is to focus on following Objectives:
• Provide reliable infrastructure for Agri customers.
• Help farmers utilize funds efficiently and effectively.
• Provide farmers an integrated package of credit, supervision and technical know-how.

Bank Alfalah Limited is committed to make dreams come true by making Pakistan's Rural
Economy healthier and stronger.
9.4 Treasury & Investment
9.4.1 Money Market

• Short term money market inter-bank trading.
Active Treasury Bills trading in secondary market.
Forward – forward inter-bank money market trading.
Money market linked lending to and borrowing from corporate clients.
46
9.4.2 Foreign Exchange Market
• Active trading in ready and forward USD/PKR.
Active quotations of foreign exchange rates in fifteen major currencies.
Information in respect of prevailing rates of most of the currencies of the world for
corporate clients and individuals.
Forward – Forward foreign exchange rates of USD/PKR.
Active swap trading in USD/PKR and other major currencies such as EUR, GBP,
JPY and CHF.
9.4.3 Investment
• Active Investment in treasury bills (TBs).
Active Trading in Pakistan Investment Bonds (PIBs).
Active investment in Certificate of Investment (COIs)
Active investment in Terms Finance Certificates (TFCs)
9.5 Government Securities.
• Efficient service for individuals and corporate clients for buying and selling govt.
securities on their appropriate requests.
9.5.1 Custodianship
• Investment Securities Portfolio Accounts of Customers for holding on their behalf
Treasury Bills, Pakistan Investment Bonds.
9.5.2 Financial Advisory Services
• Briefing on current information available in market in respect of prevailing rates of
USD/PKR.
Briefing on current information available in market in respect of foreign exchange
rates of major foreign currencies.
Future expectations and sentiments on major foreign currencies including Pak.
Rupees.
9.6 Home Remittance
Remittances are transfers of money by foreign workers to their home countries. The World Bank
47
officially estimates that migrants from developing countries sent from abroad, Home
Remittances more than US$ 223 billion to their families during the Year 2005, a figure more
than twice the level of international aid. Remittances are playing an increasingly larger role in
the economies of many countries.
Around 130,000 people leave our country annually, opening up many avenues to enrich the
stream of home remittances.
Therefore under the present circumstances where enhanced volumes of funds are flowing in
from abroad, Bank Alfalah is proactively seeking to be an important conduit to facilitate the
growth of sizeable business.
Our Home remittances unit is strategically proactive in diminishing the informal channels of
transfer of funds.
Our strength of correspondent banking relationship plays a pivotal role in augmenting the
quality of our remittance services. We continue to offer unprecedented and most efficient
services to our clients.
10.1 Consumer Finance
Bank Alfalah Credit Card is your partner everywhere and is globally accepted and welcomed at
locations displaying the VISA logo. It is accepted at nearly 29 million locations in more than
150 countries around the globe and over 27,000 Bank Alfalah’s establishments in Pakistan.
Alfalah VISA lets you pay for shopping, travel, entertainment, meals and much more. Card
members are facilitated through a number of promotions from time to time. In addition, there are
a number of strategic business partnerships with leading local and international brands for
purchase of home appliances at exciting Step-BY-Step (SBS) monthly installment plan with free
home delivery at lowest interest rates. Salient features are:
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• No Joining / Annual / Renewal fee (except Platinum cards)
• Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call Center and
Auto Debit instructions
• SMS for card usage, mini statement, payment receipt confirmation, etc.
• Cash withdrawal at all 1LINK ATMs
10.1.1 Platinum Card
It is accepted at nearly 29 million locations in more than 150 countries around the globe and at
over 27,000 establishments in Pakistan.
Titanium
Titanium MasterCard is your partner everywhere and is globally accepted and welcomed at
locations displaying the MasterCard logo.
Gold / Classic
A perfect card combination for all segments of salaried & professional individuals
Supplementary Cards
Now you can give Supplementary Cards to anyone you care for...
10.2 Features
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No Joining Fee
No Annual/Renewal Fee
Balance Transfer Facility
Global Acceptability
Cash Advance Facility
Revolving Credit
Supplementary Cards
Card Expiry Period
24-Hours Phone Banking Service
Zero Loss Liability
All Billing in Pak Rupees
Comprehensive Travel Protection
Statement of Account
Fortunes
Acceptance at 1Link ATMs
Instant SBS Monthly Installment Plan
Utility bill Payments
Call and Pay Facility
Prepaid Mobiles Top ups
Alfalah Credit on Phone
Credit Card bill Payment through HilalCard
Join Alfalah VISA without paying any joining fee. Start enjoying your free card from the
moment you get hold of it.
10.2.1 No Annual / Renewal Fee: Alfalah VISA is the only credit card in Pakistan
with no annual or renewal fee, so benefit from your card without worrying about any renewal
fee.
10.2.2 Balance Transfer Facility: Bank Alfalah offers balance transfer facility to all
its Cardmembers - the easy and convenient way to settle unsettled credit card payments on all
existing credit cards in Pakistan. As an Alfalah VISA Cardmember you can avail balance
transfer facility at a low rate of only 2% (24% APR) per month (for initial six months), which is
the lowest in Pakistan. The balance transfer facility can only be availed if the total outstanding
balance does not exceed beyond the credit limit assigned by Bank Alfalah for Alfalah VISA
card.
10.2.3 Global Acceptability: Your Bank Alfalah VISA card is your partner
everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is
accepted at nearly 29 million locations in more than 150 countries around the globe and at over
27,000 establishments in Pakistan.
50
10.2.4 Cash Advance Facility 50% Of Credit Limit: Now you can avail
Cash Advance Facility up to 50% of your available credit limit. Enjoy the benefits of this
exclusive offer on your Bank Alfalah Credit Cards. You can get cash from Alfalah ATMs or
cash counters of Bank Alfalah branches and other VISA member banks in Pakistan.
10.2.5 Revolving Credit: With Alfalah VISA you have the option of paying only 5%
of your outstanding balance by the payment due date. Service charges will be levied on the
balance unpaid spending and carried forward. These charges are calculated on a daily basis from
the transaction date for all cash and retail transactions. The following month you have the
option of either the full amount payment or if you wish, pay only the minimum amount due and
revolve again.
11.1 Supplementary Cards: Gift your family members with exclusive Alfalah VISA
supplementary cards and let them also enjoy the privileges of Alfalah VISA. Only Alfalah VISA
gives you the unique feature of having up to six free supplementary cards for anyone you care
for. All supplementary Cardmembers share your credit limit. All charges incurred on the
supplementary cards will be reported on your monthly statement.
11.2 Card Expiry Period: Effective 7 June 2009, all VISA credit cards being issued
by our Card Division will have an expiry of 3 years on them.
1. Activating your card
2. Answering your queries
3. Registering and resolving your complaints
4. Reporting a lost/stolen card
11.3 Zero Loss Liability:
If you ever lose your card, Bank Alfalah ensures that you never have to worry about it. You
are covered for all fraudulent charges made on your card as soon as it has been reported lost
to us. Just make sure that you report the lost card immediately upon discovery. You are
completely secure against loss/theft after the card loss has been reported to us.
12.1 All Billing in Pak Rupees:
Whether you make transactions in Dollars or any other currency, for your convenience, all
your billing will be in PAK Rupees. Comprehensive Travel Protection: Alfalah VISA
offers a comprehensive cover up to Rs. 3.5 Million on Alfalah VISA Gold Card in case of an
accident, while traveling on any common carrier. It is applicable only if the tickets are
charged through Alfalah VISA card. The details are given as follows:
12.2 Limits of Indemnity:
Rs. 3.5 million = For Gold Card Holders
Rs. 1.75 = For Classic, Classic Blue and Women Exclusive Card
51
12.3 Coverage: Personal accidents travel insurance for card holders during travel only,
if ticket is bought using the card, as per benefits listed below.
12.4 Special Exclusion:
This policy will not cover any claim due to death or permanent injury unless the same is
caused due to any accident of the carrying vessel/vehicle.
12.5 Geographical Limit: World Wide
Permanent Disablement:
Permanent total loss of both eyes or two limbs: 100%
Permanent total loss of one eye and one limb: 75%
Permanent total loss of one eye or one limb: 50%
Permanent total loss of one finger or thumb or toe: 10%
13.1 Statement of Account
For your convenience we give you a single glance, easy to manage monthly statement which
contains the following:
1. Card Account Number.
2. Statement Date.
3. Page Count.
4. Transaction Description Indicating: The date of transactions made, Transaction
reference, Name of merchant establishment, Amount charged and Currency type (If the
transaction is made in any currency other than Pak Rupees ).
5. Credit Limit indicating: The total credit limit assigned to you for all your card accounts
(principal and supplementary).
6. Payment Due Date: Indicating the date by which your payment should reach Bank
Alfalah to avoid any late payment charges.
7. Current Balance: Indicating the total outstanding amount on your card account on the
statement date.
8. Payment coupon: To be used for making payments.
13.2 Fortunes ATMs:
For every Rs. 50 you spend on your Alfalah VISA card, you will earn one fortune point.
Your accumulated fortune points can be exchanged for a whole range of items displayed in
our Fortunes Catalogue..It offers a wide range of lifestyle categories always catering to you
and your family's taste. Once you have accumulated enough points to redeem the gift of
your choice, fill out a simple form available at all Bank Alfalah branches or call our 24 hour
52
phone banking service and order the item of your choice. The fortune items will be delivered
at your doorstep.
13.3 Acceptance at 1LINK ATMs:
Avail Cash Advance upto 50% of your credit limit at over 2200 1Link ATMs in Pakistan in
addition to over 1.2 million ATMs worldwide. Instant SBS Monthly Installment
Plan:Bank Alfalah cardholders can convert any transaction of Rs. 3,000 or above into easy
installments of 3,6,12,18,24,30 and 36 months’ tenures at the time of transaction.
13.4 Utility bill Payments:Now Utility bill payments* can be made through Alfalah VISA
credit cards either by calling Call Centre or through Direct Debit instructions. *Available on
FESCO, LESCO, SSGC, SNGPL ,IESCO, HESCO, GEPCO, KESCO, PTCL & WARID.
Other companies will be added soon.
13.5 Call and Pay Facility:
Cardholders now have the convenience of using their cards to make payments even on
locations where credit cards are not accepted by calling our 24 hours Call Center and getting
pay orders issued to any third party through debit to Alfalah Visa Credit Card.
13.6 Prepaid Mobiles Top ups:

Alfalah cardholders are also being provided the facility to get their prepaid mobile
connections of any company topped up by just one call to 24 hours Call Center. Alfalah
credit cardholders can also use their reward points to get the prepaid mobile top ups.
13.7 Alfalah Credit on Phone :
Alfalah cardholders can call the Call Center and get credit upto 75% of their available credit
limit assigned by Bank Alfalah or available credit limit whichever is lower at just 2.0% per
month (24% APR). Payment of credit amount can be made to them through a cheque at the
doorstep or directly into the account in Bank Alfalah.
14.1 Credit Card Bill Payment through Alfalah HilalCard:
Now Bank Alfalah account holders can make their credit card bill payments through Alfalah
HilalCard by using it on ATMs.
Step By Step (SBS) Plan
Now you can convert any transaction amount of Rs. 3,000/- and above, to a Step-By-Step
payment plan. It gives you the flexibility to convert your large payments into small equal
monthly installments. What Transaction can I Transfer to SBS?
• Retail Transactions (Domestic & International)
• Cash Transactions (Domestic & International)
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• Balance Transfer Transactions
It is a simple three-step process:
1. Fill in the SBS application form available at any of the Alfalah Branch or Cards
Center (required only at the time of first transaction, when you apply for SBS
plan.)
2. Call at 111-225-786 and book the transaction under SBS.
3. For normal SBS choose from 3, 6, 9, 12, 18, 24, 30, 36 months affordable
payment plans. And for BTF to SBS choose from 6, 9, 12, 18, 24, 30, 36 months
plans.
14.2 Calculation:
Calculate your monthly installment at only 21.0% p.a. by simply multiplying (*) the factor given
below with the transaction amount. For BTF conversion to SBS, calculate monthly installment at
only 11.88% p.a. by multiplying (*) the factor given below with the transaction amount.
Payments Normal SBS BTF conversion to SBS
Plan Factor @ APR Monthly Factor @ APR Monthly
1.75% p.m Installment (Rs.) 0.99% p.m Installment (Rs.)
03 months 0.35083 31.23% 2,104.98 N/A 17.73% N/A
06 months 0.18417 35.15% 1,105.02 0.1766 20.09% 1,059.60
09 months 0.12861 36.36% 771.66 0.121 20.90% 726
12 months 0.10083 36.74% 604.98 0.0932 21.25% 559.2
18 months 0.07306 36.68% 438.36 0.0655 21.44% 393
24 months 0.05917 36.22% 355.02 0.0516 21.37% 309.6
30 months 0.05083 35.66% 304.98 0.0432 21.21% 259.2
36 months 0.04528 35.07% 271.68 0.0377 21.01% 226.2
14.3 Terms and Conditions
1. I (hereinafter referred to as the “Customer”) hereby request and authorize Bank Alfalah
Limited Pakistan (hereinafter referred to as the “Bank”) to enroll my/our Card Account
mentioned above for the Step-by-Step payment plan facility (hereinafter referred to as the
“SBS”). The Bank is offering this facility to all the members of the Bank that hold the Credit
Cards issued by the Bank.
54
2. The Purpose of SBS is to enable the Customer to purchase Goods and Services offered by
Merchants and transfer such transaction(s) or to transfer existing retail transactions or existing
balances on the Credit Card Accounts to SBS using the limit available on his/her Credit Card
and repay the amount of the purchase/transfer amount in equal monthly installments in
accordance with these Terms and Conditions.
3. If the Customer meets the Terms and Conditions of Bank’s Credit Card and also the Terms
and Conditions specified herein, he/she may be eligible for enrolling in SBS. SBS is available
and will only be offered to those customers, who abide by the Credit Card Conditions, meet the
minimum transaction floor limit and have the required Credit Limit on his/her Credit Card
Account.
4. All retail transactions made within Pakistan or outside Pakistan (greater than or equal to PKR
3,000), or any existing balance (greater than or equal to PKR 3,000) on the said Card Account
can be converted into SBS, however, the Bank may at any time, upon giving prior information to
the Customers, change the above mentioned floor limit.
5. The transactions shall be only transferred to SBS for full amounts. The Bank will not allow
partial transaction amounts to be transferred on to SBS.
6. SBS will be available to the Customers for Goods and Services purchased and the transactions
performed through Credit Card issued by the Bank from time to time.
7. The Customer having made a Bank Alfalah Credit Card transaction can ask for the
transference of his/her specified transaction to the SBS. The Customer will be able to utilize
SBS from time to time by giving oral instructions, through telephone to the Bank’s 24-hour
Authorization Centre. The personnel at Authorization Centre, having established the identity of
the Customer and obtaining other necessary details, shall fill the application form on the basis of
the information provided by the Customer.
8. The Bank would not be bound to act upon any oral instructions purporting to have been given
by the Customer unless the Bank can, during such oral instructions, verify any personal/financial
information appearing on or resulting from the Customers Bank Alfalah Credit Card Application
Form and/or Credit Card Account. The Bank reserves the right to select the item for verbal
verification and/or to reject any oral instruction without assigning any reason(s) whatsoever.
9. On receiving the oral instructions the Bank may, if it deems fit, convert the transaction into a
SBS transaction in accordance with these SBS Terms and Conditions and the provisions
applicable to that specific offer.
10. Installment billed to cardholders on cycle date will be included in Minimum Payment of said
cardholder.
11. The SBS Terms & Conditions may vary from one offer to another and different Installment
Charge Rates can be levied based on the nature of offer and duration of the Installment Plan
opted by the Customer.
12. The Bank would reserve the absolute right to accept/reject the request for conversion of the
transaction or balance to SBS.
55
13. The Bank will not be liable for any damage or loss incurred by the customer arising out of
the purchase, installation, use or otherwise of the Good(s) and/or Service(s) under SBS for any
negligence, breach of statutory or other duty on the part of the merchant nor shall the Bank be
responsible in any way for the quality of the Good(s) and/or Service(s) purchased under SBS.
Any complaint as to the quality of Goods purchased or Services rendered through SBS shall be
referred to the Supplier or Merchant and shall not affect Customer’s obligation to continue
paying the SBS monthly installments to the Bank.
14. The Bank is entitled at any time and without any prior notice or liability to the Customer in
any manner whatsoever to terminate SBS or cancel or vary its benefits or features, or vary, or
add or delete any of these Terms and Conditions. The Bank is also entitled to determine a floor
limit for the minimum amount of purchases allowed under the SBS for each particular offer.
15. The Bank reserves the right to disqualify any Customer from further participation, if in its
judgment, the Customer has in any way violated these Terms and Conditions, or has violated the
Credit Card Terms and Conditions.
16. The Bank shall be entitled to disallow/refuse any application form submitted by the
Customer to it under SBS without assigning any reason whatsoever.
17. The Bank shall not be liable if it is unable to perform its obligations under these Terms and
Conditions for any reason whatsoever.
18. These Terms and Conditions shall be without prejudice to the existing Credit Card
Conditions governing the issue of and use of the Bank’s Credit Card and shall apply to SBS.
19. If at any time, dispute arises in connection with the SBS or these Terms and Conditions, the
Bank’s decision in connection with the same shall be final and binding. The Bank reserves the
right to terminate the SBS without prior notice.
20. Each of these Terms and Conditions shall be severable and distinct from one another, if at
any time anyone or more of such Terms and Conditions becomes invalid, illegal, or
unenforceable, the validity, legality or enforceability of the remaining provisions shall not be in
any way impaired or effected thereby.
21. The Terms shall be governed and construed according to the laws of Pakistan and the Courts
of Lahore shall have non-exclusive jurisdiction to settle any dispute from the term.
22. Force Majeure: In the event of the occurrence of a Force Majeure event that directly affects
the ability of the Bank hereto to perform its obligation hereunder, the Bank shall be entitled to
suspend performance of such an obligation for the duration of the Force Majeure event. Force
Majeure includes acts of God, war, riots, hostilities, revolution, civil commotion, strike,
epidemic, accident, fire, flood, earthquake, explosion, blockade, and or any other cause similar
to the kind herein enumerated or of equivalent force not within the control of the Bank.
23. The Customer agrees that the Customer shall not have any claim of any kind against the
Bank on the basis of or arising out of or relating to any of the instructions given above & that the
Bank, its relevant officers & employees shall not be liable for any action undertaken pursuant to
any instructions issued by the Customer.
56
24. The Facility can only be availed till such time, as the Total Outstanding does not exceed
beyond the Credit Limit notified by the Bank to the Customer for the Customer’s Bank Alfalah
credit card. At any time if making payment of the amount will result in exceeding the Credit
Limit, the Bank will not be obliged to pay the Amount in terms of the instructions for the
Facility and will not act upon the Customer’s instructions and the Customer will not be able to
avail the Facility exceeding the Limit. Bank Alfalah Limited does not undertake any
responsibility whatsoever for non-payment of any such Amount, and/or any resulting
charges/mark-up/losses or any other liability as a result of such non-payment to the beneficiary
or any other party.
25. A processing fee of 2% will be applicable per transaction. The Bank reserves the right to
change all the SBS related fees and charges at its own discretion.
26. Pre-closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whichever is higher).
27. The Card member agrees to reimburse the Bank for payment of any stamp duties and/or
excise or other similar taxes or levies payable in connection with any advances, finances or
credit provided by the Bank to the Card member or any Supplementary Card member.
28. The customer will be charged 1st SBS installment on billing cycle date with full monthly
service charges either He is Revolver or Transact or. For example, If the billing cycle date is
15th and the SBS booking date is 12th of the same month, full monthly service charges will be
billed and He will also be charged normal service charges on total outstanding balance inclusive
of SBS transaction amount till the booking date of SBS.
29. SBS Plan is not applicable on partial transaction amounts.
30. I confirm that I may be allowed to avail other facilities being offered by Bank Alfalah
Limited on its credit cards including but not limited to Balance Transfer Facility, Call and Pay
facility, etc. I agree that Bank Alfalah Limited shall, from time to time, send me the Terms and
Conditions of other facilities and I will only begin to avail any of the provided facilities once I
have read the governing Terms and Conditions and fully agree with them.
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15.1 MoneyGram
Bank Alfalah limited, in collaboration with MoneyGram, offers remittance service to Pakistan
.MoneyGram is person to person money transfer service that allows consumers to receive
money in just a few minutes.
15.1.1 Secure and reliable:

An extensive network of quality agents, linked by computer, will transfer your money safely and
ensure that it is handled with care and without delay. Thousands of people already use the
MoneyGram service all over the world. It is trusted for its reliability and security.
15.1.2 Convenient and fast:

MoneyGram is available in over 180 countries and territories and in more than 190,000 locations
worldwide. With MoneyGram your money is transferred immediately and usually arrives at the
receiving end within 10 minutes while other services can take days or weeks. There are no
complicated procedures and you do not need a bank account or a credit card. What’s more, the
receiver is handed the cash immediately.
58
16.1 Lockers
Bank Alfalah provides safe deposit locker facility to its customers for safe keeping of their
valuables like documents, securities and jewellery etc.
Important features of lockers facility are as follows:

• Various sizes to choose from small, medium & large.
• Annual locker rent ranges from Rs.1,000/- to Rs.3,500/-.
• Locker rent is waived for customers maintaining a minimum deposit of Rs.2 million in
current account or above US $25,000/- in a current account or US $50,000/- in a savings
account.
Locker Rates
The annual license fees of the following sizes of lockers will be as follows:
Locker Size Charges

Small Rs.1000/-
Medium Rs.1500/-
Large Rs.3000/-
Special Rs.3500/-
Key Deposit: Rs.1000/- (Refundable)
The license fees lockers will be payable in advance every year and no part of the same shall be
refundable in any circumstances
59
17.1 SWOT ANALYSIS OF Bank Alfalah
17.1.1 Strengths:
• Highly qualified and skilled management
• Free Online Banking
• Highly motivated Workforce
• Adequate financial resources
• Bank Alfalah is successive and Market oriented
• Alfalah has very stable deposit base
• Alfalah investing huge sums on HR Development and Training
• Alfalah is largest private bank with around 275 branches, which cover almost every part
of Pakistan
• Alfalah is enjoying competitive profitability in industry
• Alfalah has the account of big organization like OGDCL, PTCL etc
• The Bank enjoys competitive advantages over the other Bank of Pakistan.
• Meeting the challenges of latest Technology by introducing Hilal Card .
• Customer default rate is lower as compared to other Banks.
17.1.2 Weaknesses:
• Interest rate is very meager
• Its not have greater number of Branches in the city as well as abroad.
• Some Management positions needed are not professional.
• Low motivation level non aggressive marketing
• Favoritism and nepotism in recruitment.
• Decision making process is very slow.
17.1.3 Opportunities:
60
• Alfalah can capture new markets around the world
• Financing to small / medium cottage industries will definitely its advances and
profitability as well.
• Alfalah is providing consular finances at comparatively lower rates which rates paves a
way to grab more customer.
• Leasing sector is growing in Pakistan for the last two to three years which provide
opportunity of Alfalah to go ahead in this area as well.
• Islamic trading Banking can enhance the business of the Bank.
• Alfalah can hire more well educated and experienced person.
17.1.4 Threats:
• Other private commercial bank with sound profitability is also a threat to Alfalah e.g
UBL , HBL , MCB, Etc
• Political instability
• Changed of government policies
• Globally Economic instability
• For the last of many years Pakistan is facing economic and political instability which is
a big threat.
• Foreign banks are flourishing in field of consumer financing.
• People don’t prefer banking culture. They mostly prefer transaction.
18.1 24-Hours Phone Banking Service:

Our well-trained and qualified phone banking team Is available to help you 24 hours a day. Just
dial 111-225-111 for:
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19.1 Recommendations:
From the Quantum of the profit and its financial data can be easily judged that Bank Alfalah of
performing well. It deposits are growing day by day and so its profitability. The controlling body
is responsible for the productive performance of the Bank.
Following are my observations and suggestions to improve the efficiency for the development of
the economy.
• A big portion of the home remittance is sent by Pakistan working capital through Bank
Alfalah Ltd. As we know a big portion this amount is wasted purchasing of luxuries. The
people motivate to save money by offering the deposit through various investment
schemes. The rate of profit should increase 1% or 2% than other Banks and it would be
profitable step for bank.
• There is criticism on the Banking management that the salaries of the employees are
decreasing in every succeeding year. I think this will shake the confidence and working
habit of the employees.
• There is another recommendation about the Bank that there is no proper timing of the of
the Bank and there is made an unnecessary delay in the banking trnsaction , which might
not be a good sign for the bank from future prosperity point of view.
• Staff turnover particulary of trained staff result in financial and other losses, the amount
spent by the bank on employment , induction and training of out going officers constitues
to beat till another officer should ready prove this work. The exodus of bank officer in
the past has worsened the situation.
• Most of the bank employees, are sticking to one seat only with the result that they
become master of one particular job and loose their grip on other banking operation . In
my opinion all the employees should hve regular job experience all out look toward
banking.
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• The promotion policy should be adjusted . Refresher courses for the staff are most
important in any international organization. All the employees should have these courses
according to their requirment . Foreign experts can also be called for this purpose.
• Every year some of the employees should be sent for training to other countries and
employees from other branches should be brought here. Some more reading material
should be provided. The purpose should be to educate the emlpoyees with the advance
studies in their field. The employee should be provided the opportunities to attend and
participate in seminars and lectures on banks.
• Foreign branches should be opened in order to capture the inteernational market and earn
international repute for the Bank.
• Working environment , equipment , Furniture and staff dressing should be according to

the modren banking style.
• Proper attention should be paid to upgrade customer services.
• Bank should adopt the global organizational banking structure to meet the international
standards of Banking sector.
20.1 Conclusion
63
It is evident from this report and the Financial statement of Bank Alfalah tht it is making
progress by leaps and bounds . The profit of Alfalah have grown considerably during
the last few years and this trend is expected to continue into the future. Therefore I
conclude that Alfalah has very prosperous present ans future. Which assure the
shareholders of wealth maximiztion . Side bt side of it I think that if bank would be
able to cover and controle on the above mentioned recommendations then it would be in
such a situation that will realy lead it towards the road of prosperity, development and
integrity. The above mentioned , I think there is too fault of the customers and in order to
make the proper working of the bank. The customers should also cooperate with the
bank which will be realy a good , ambitious ans delegent condition for the bank. The
Bank will be really in such dituation and position to compete its competitors in the
country as well as.
Reference:
64
Bank Alfalah (www.bankalfalah.com)
www.Bank Alfalah Wikpedia, encylopedia
www.scribd.com
http://www.scribd.com/doc/19021095/Internship-With-Bank-Alfalah
www.google.com
www.yahoo.com
Human Resource Management Book
http://alfalahsec.com/default.asp
65
CHAIRPERSON’S MESSAGE
“Our core philosophy of honesty ,transparency in customer dealings, product innovation ,
excellence in customer services and our commitment to being a responsible corporate citizen
pervades this website”
Since the inception of Bank Al-Falah by the grace of the Almighty Allah, we have moved
rapidly in expanding our branch network and deposit base, along with making profitable
advances and increasing the range of products and services. We have made a break through in
providing premier services at an affordable cost to our customer. Keeping in view our valued
clients and the need for constant and effective communication of information, we have designed
this website to be as user friendly as possible.
As we pursue the path of excellence, customer satisfaction remain our priority. It is only when
we know our customer better , can we deliver a higher quality of services , there by adding
synergy to our existing management expertise , financial strength and profitability. This is yet
another channel of communication for the delivery of quality products and services that enhance
value to our stakeholders.
H.E.Sheikh Hamdan Bin Mubarak Al Nahayan
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68

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MOHI-UD-DIN ISLAMIC UNIVERSITY

NERIAN SHARIF [AJK]

Proposal Submitted in Partial Fulfillment of

Submitted By: Saleem Akhtart

MR. SALEEM AKHTAR

Department of Business Administration

Subject : Faculty of management & Administrative sciences

Mohi Ud Din Islamic University (AJk)

1.1 Evaluation of Banking 1

1.3 Development of Modern Banking. 2

Zonal Manager: Mr. Abu Bakar

Mohi Ud Din Islamic University (AJk)

1.1 EVILUTION OF BANKING:

1.2 EARLY GROWTH

1.3 Development of Modern Banking:

1. National Bank of Pakistan.

2.2 Introduction to Branch

Foreign Currency Account:

Alfalah Kamyab Karobar Account:

Alfalah Mahana Amdan Account:

2.3 Vision and Mission Statement

3.1 Goals & Objectives of Bank Alfalah

• Services excellence is one of the objectives of Bank Alfalah.

• Alfalah strives continually on the development of new areas of activities to distinguish

• Bank focus is on foreign trade as primary niche of business.

• Alfalah Training and Development program of its employees is aimed at developing

5.1 Functions and Services

6.1 Human Resource Management:

7.1 Hierarchy of Top Management

Chief Executive Officer

1. Area Manager North 2. Area Manger South

8.1 Hierarchy of Bank Alfalah Ltd. G.T. Road Gujrat

Manager Operation Manager International banking Manager credits

Account Opening Foreign Exchange

Remittances Department Credit card Department

Internal Audit department Marketing Department

8.2 Management of Bank Alfalah

Mr. Shakil Sadiq Mr. Arfa Waheed Malik

Mr. Ijaz Farooq Mr. Adil Rashid

Mr. Nadeem Ul Haq Mr. Mohammad Yousuf

Mr. Bakhtiar Khawaja Mr. A. Wahid Dada

Mr. Zahid Ali H. Jamall

Mr. Yasar Rashid Mr. Talib Rizvi

Mr. Mahmood Ashraf Mr. Falak Sher

Mr. Imtiaz Ahmad Mr. M. Mudassar Aqil

Mr. Haroon Khalid

8.3 Introduction (HRM)

8.10 CURRENT ACCOUNT

8.14 Alfalah Mahana Amdan

2. Is the customer required to have a checking account with BAL?

4. What is the tenure of this TDR?

5. When will the profit be credited in the account?

6. What is the amount of benefit of Personal Accident Insurance Coverage?

8. How long is the insurance valid?

9. How insurance benefit will be given in case of joint account?

10. What happens on the maturity of TDR?

8.15 Alfalah Education

14. Tenure Completed

9.1 Financial Service

Structured Finance Department comprises a team of hand picked professionals, dedicated to

9.2 Foreign Trade & Correspondent Banking

9.4 Alfalah Milkiat Finance

9.3 Alfalah Zari Sohulat