Hng dn s dng h thng ghi m VoiceSoft

Ph
I. Gii thiu h thng Voicesoft
II. Cc tnh nng chnh
III. Ci t h thng
1. Cu hnh my tnh yu cu
2. Ci t v kt ni

Ci t phn cng

Ci t phn mm

IV. Ci t tnh nng

ng nhp h thng

Chn ni lu tr cc tp tin ghi m

To cc ti khon ng nhp vo h thng

Thit lp loi gi cn ghi m ( gi n, gi i, c hai, khng ghi m )

S dng chc nng popup

Cch thit lp thng tin cho tng knh

V. Hot ng chng trnh qun l :

Giao din chng trnh chnh v trng thi cc knh

ng nhp
Ci t tnh nng phn mm

Ci t ghi m
Qun l a cng
Thit lp mt khu v quyn phn phi
Cc ci t pht li files ghi m
Lm th no n h thng ghi m
FTP Backup
S x l c bit
kim tra tp tin ghi m
Monitor cc b
Monitor qua mng (LAN\Internet)

H thng POPUP Client information

Gii thiu

Cch thit lp phin bn popup hot ng c lp

Cch thit lp phin bn popup hot ng trn LAN

Ci t h thng POPUP

Client management

Lch s cuc gi n :

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Hng dn s dng h thng ghi m VoiceSoft

I. Gii thiu h thng Voicesoft

Cm n qu khch la chn sn phm VoiceSoft ! Xin c k hng dn s dng
trc khi ci t v s dng .
H thng ghi in thoi VoiceSoft l mt cng c qun l hin i. n c th gim
st v qun l cuc gi i v gi n vi popup, qung l chi ph cuc gi vi PBX, ghi
m cuc gi , hp th thoai v nhiu chc nng khc. h thng ghi m in thoi
VoiceSoft bao gm phn cng v phn mm i km, gm 2 phin bng phin bn chun
VSP v phin bn cao cp VSG .
vi phin bng chun VSP :
- Ghi m trn my nhnh v trung k .
- Mn hnh hin th trng thi thi gian thc
- Thng k li cc cuc gi n, cuc goi i,
- Thng k cuc gi khng tr li ,
- Popup cuc gi n,
- Tnh nng qun l kinh doanh, thi gian qun l di,
vi phin bng cao cp VSG :
- C y cc tnh nng ca phin bng chun VSP
- H tr tnh nng hp th thoai (Voice mail).
H thng Voicesoft ang dng v chng loi : dng hp ( Box ) s dng chun giao
tip USB, v dng card h tr chun PCI, h thng h tr cu hnh t knh 1, knh 2,
knh 4, knh 8, knh 16 ..

H thng ghi m VoiceSoft c s dng rng ri trong lnh vc kinh doanh

qua in thoi, h thng nhn cng vn qua in thoi, cc h thng ng dy
nng, s l khiu ni bng in thoi, cc trung tm ti chnh v chng khon, v
cc dch v giao thng vn ti, v..v.
Cng ty chng ti gi bn quyn sn phm, v l nh phn phi chnh thc
sn phm Voicesoft vit nam, mi thc mc v sn phm xin vui lng lin h vi
chng ti c gii p tt nht,.qu khch c th truy cp vo trang website
www.tmt-vn.com , hoc gi cho chng ti theo s +84 8 35119567 c h tr
v t vn tt nht. chn thnh cm n.
Version 2.0.1

THIEN MINH TELECOM CO., LTD

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Hng dn s dng h thng ghi m VoiceSoft

II. Cc tnh nng chnh :

1, a ngn ng
H tr Window2000/ NT/ XP/ 2003/ VISTA.
2, Ghi m
H thng c 3 ch cm bin ghi m: kim sot in p, kim sot
phm, kim sot bng m thanh. thi gian ghi m c th c t t do, c th
ghi li ti mt s thi gian nht nh, hoc ton mt ngy. C th lu tr d liu ti
a trn 4 a, c th lu trn my ci t hoc lu trn a mng. Nu h thng
ca a cng b y n s xa ni dung c nht h thng c th hot ng lin
tc.
3, Mn hnh thi gian thc
Giao din mn hnh chnh th hin trng thi thc ca cc dy ang kt ni,
H tr gim st qua mng Lan thi gian thc khi ghi m ( Hp ghi m chun USB
khng h tr ). m bo rng ngi s dng khng bi lm phin.
4, Caller ID
H thng s hin th s in thoi ca ngi gi n. thng tin ny kt hp
vi ni dung ghi m ca cuc gi s to nn mt mt kho thng tin, n c th
c dung n trong tng lai.
5, Operation Log
Tnh nng ny ghi li tt c cc hot ng ca h thng. t c th bit
c h thng c s dng nh th no.
6, Unanswered Call
N s hin th cc cuc gi khng tr li, nu cuc gi n khng c ngi
tr li h thng s lu li cng cc thng tin nh s gi n, thi gian gi... gip
cho ngi s dng c th tm hiu thng tin khch hng gi n v gii quyt kp
thi.
7, Extension Record (*,#)
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Hng dn s dng h thng ghi m VoiceSoft

Sau khi h thng ghi m c kt ni vi PBX, n s ghi li nhng thng tin

c th ca Extension v c th c Extension trong tnh trng khng ghi m. chc
nng Extension Record c th lm cho bn tit kim c nhiu chi ph.
8, Popup cuc gi n
Nu ngi dng mun s dng chc nng ny, ng dy in thoi phi
c tnh nng Caller ID (FSK / DTMF).
H thng s popup s gi n ca khch hng ngi s dng c th bit
tnh trng ca khch hng.
9, qun l kinh doanh (POPUP)
Nu ngi dng mun s dng chc nng ny, ng dy in thoi phi
c tnh nng Caller ID (FSK / DTMF).
H thng c th bt ln thng tin chi tit ca khch hng gi n nu bn
thm cc thng tin khch hng v c s d liu ca h thng .. N cng c th
ghi li a ch ca khch hng, s in thoi, h s kinh doanh. do h thng
tr thnh ngi h tr kinh doanh ca bn.
10, Hot ng qua mng LAN/WAN
Nu bn ci t h thng trong PC vi LAN/WAN, bn c th tng tc vi
h thng t cc my tnh khc trong cng mng.
11, Sao lu bng FTP
Thng qua cc chc nng sao lu bng FTP, n c th sao lu cc tp tin
ghi m trc tip n my ch.
12, Tnh cc cuc gi (*,#)
N c th lm mt s cc cuc gi nu bn kt ni vi PBX, v khng cn
phi mua phn mm tnh ph.

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Hng dn s dng h thng ghi m VoiceSoft

III. Ci t h thng :
1. Cu hnh my tnh yu cu

H trh iu hnh Window NT, Windows2000, Windows XP, Windows
Vista

CPU : t Pentium 800Mhz / Althon 800Mhz

c khe cm PCI hoc USB.

B nh: t 256 MB

a cng t 40G tr ln ( t l nn 1:4,140 gi/GB/knh , 5600
gi/40G/knh, 12000gi/80G/knh )
m bo s dng h thng ghi m tt, chng ti khuyn ngi s dng
lm mt s ng dy kt ni PC vi t (mass) bo v. nu dng trong cc
ngnh cng nghip quan trng khc ( nh Ngn hng, Cng an, i l bo him,
dch v ng dy nng ), hy s dng my tnh cng nghip.
Ch : bi v thit b ghi m in thoi hot ng trong mt thi gian di,
nn bn phi ci t trong CMOS v phn qun l in nng ca Windows v
hot ng ca CPU, a cng..v..vm bo h thng khng b gin on khi
hot ng v ath hiu sut tt nht
2. Ci t v kt ni

Ci t phn cng

Tt ngun PC
Cm card VSP vo PC
Cm USB Key (i km sn phm)
Kt ni song song ng dy cn ghi m vo h thng.

Card 8 knh vi 4 ng kt ni,

mi ng chia thnh 2 port kt ni,
tng ng 2 chn gia l 1 knh,
2 chn ngoi cng l 1 knh. Th t
knh phn b nh hnh bn.

Card 16 knh vi 4 ng kt ni,

mi ng chia thnh 4 port kt ni,
tng ng 2 chn gia l 1 knh,
2 chn ngoi k tip l 1 knh, tun
t nh vy ta s c 4 knh trong mt
cng kt ni. Th t knh phn b

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Hng dn s dng h thng ghi m VoiceSoft

Ci t phn mm
Ly v d ci t cho model VSP-08, dng h iu hnh Windows XP, ci
t cc model khc cng s tng t. ci phn mm gm c 2 phn : driver
phn cng v ci t chng trnh qun l.

Driver phn cng :

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Hng dn s dng h thng ghi m VoiceSoft

Ci t chng trnh qun l

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Hng dn s dng h thng ghi m VoiceSoft

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Hng dn s dng h thng ghi m VoiceSoft

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Hng dn s dng h thng ghi m VoiceSoft

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Hng dn s dng h thng ghi m VoiceSoft

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Hng dn s dng h thng ghi m VoiceSoft

IV. Ci t tnh nng :

ng nhp h thng :
Mc nh tn ngi dng v mt khu : admin.

Chn ni lu tr cc tp tin ghi m :

Sau khi hon tt ci t, mc nh h thng lu tr trong th muc.

C:\TxREC\ . h thng cho php chn 4 ni lu tr (c th dng a mng ).
Lu tr u tin t trn xung ( khi y h thng t ng chuyn sang a
tip theo )
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Hng dn s dng h thng ghi m VoiceSoft

Khi tt c cc a lu tr y, h thng s xa cc d liu ghi m c nht

h thng c th tip tc lm vic. H thng s to th mc lu tr cc tp
tin ghi mi thng .trong th mc thng, n s to cc th mc lu tr
theo tng ngy. vi d 20050809 l th mc lu cc tp tin ghi m ca ngy
09 thng 08 nm 2008.

To cc ti khon ng nhp vo h thng :

H thng mc nh mt khu ng nhp l: admin

H thng cho php to thm cc ti khon ng nhp mi trong phn
Operator password list. v cho php gii hn quyn ca cc user ny ( cc
quyn hn cho php th c nh du khng cho php th khng nh
du )

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Hng dn s dng h thng ghi m VoiceSoft

Thit lp loi gi cn ghi m ( gi n, gi i, c hai, khng ghi m ) :

M "Thit lp Recording"

S dng chc nng popup ;

S dng chc nng ny n cn phi c tnh nng hin th s gi n ( Caller

ID, FSK / DTMF)
thm a ch IP ca my tnh cn Popup n, nu mun popup my tnh
ang ci chng trnh nhp 127 .0.0.1 v nhp vo 'Lu'.sau chy cc
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Hng dn s dng h thng ghi m VoiceSoft

popup trn cc my tnh.

Cch thit lp thng tin cho tng knh :

V d, ti ci t mt h thng ghi m 16 knh, v ti mun ci cho ngi

s dng ca knh 02 l " Maket department Mr.Xiaowang", cch thit lp l:
vo "Recording Setting". bm double click vo phn "User / number " knh
02 v nhp vo" Maket department Mr.Xiaowang", sau "Enter".
Sau khi hon tt ci t, bn c th xem trng thi ca Maket department
Mr.Xiaowang trong giao din hi thoi ca h thng ghi.(xem hnh)

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Hng dn s dng h thng ghi m VoiceSoft

V. Hot ng chng trnh qun l :

Giao din chng trnh chnh v trng thi cc knh :

Ca s gim st cc
Knh

Ca s gim st lch s cc cuc

gi

Trng thi knh :

i vi cuc gi n , "0000113" l s gi n , mu xanh biu hin
cho cuc gi n .

Mu xanh biu hin cho cuc gi i, "3069100000" l s gi i,

"12345678" l s ca knh (c ci t sn), c th thit lp tn ngi
s dng ca knh.

Th hin cho thi gian m thoi

Khi h thng hin th giao din chnh, h thng ghi m trong trng thi lm
vic.
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Hng dn s dng h thng ghi m VoiceSoft

Gii thch Biu tng ca knh:

line ri ( Idle )

Line ang c Monitor

Line c cuc gi n ( Incoming call)
C mt line , nhng khng c module ghi m.

nhc my ( Hooking off )

Port c module ghi m, nhng line kt ni b li hoc khng kt ni.

iu khin m thanh ghi m ( Sound Control Recording )
iu khin m thanh (Sound control)

ng nhp
Sau khi nhp tn ngi dng v mt khu, c th ng nhp vo h thng .
ngi dng khc nhau c mt khu khc nhau.

Tn mc nh : admin
Mt khu mc nh :admin

Ci t tnh nng phn mm :

Ci t ghi m :
Trong "Recording setting " c th thit lp thuc tnh ca mi knh,
chng hn nh s ca knh hoc tn ngi dng , hoc cho cc knh c th
ghi m theo thi gian nh trc .

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Hng dn s dng h thng ghi m VoiceSoft

User/ number : ci t tn ngi s dung knh hoc s in thoi kt

ni n knh.

Monitor : cho php hoc khng cho php monitor trn knh ny.

Recording : ci t loi cuc goi cn ghi m ( gi vo, gi ra, c hai,

khng ghi m )

24-hour recording : chn ghi m 24 gi hay ghi m theo cc khon

thi gian nh trc.

Time section : "--:--:--" Ngha l khng thit lp. Thi gian c th

c chia thnh ba on. V d, mt s khch hng ch mun ghi li
ti 8:00-12:00,14:00-18:00 ta ci t "08:00" ti " Start time 1.", "12:00"
ti " End time 1" , "14:00" ti "Start time 2", "18:00" ti "End time 2".

Bootmode ( Ch khi ng ghi m) : C cc ch iu khin

in p (Voltage), iu khin phm, iu khin m thanh (Voice). mc
nh "iu khin in p"
o iu khin ghi m theo in p (Voltage) ca dy in thoi. nhc
my ghi m, gc my dng ghi m Cc ch ny ch yu
c s dng cho cc ng dy tng t (analog).
o iu khin phm (Digit) c ngha l: bt u hoc ngng ghi m
theo ch ca ngi dng in thoi. Sau khi bn thit lp ch
ghi m "iu khin phm", n s bt u ghi khi bn bm " Start
key: * " v ngng ghi m khi bn bm phm " End key : # " trong
qu trnh m thoi ca bn. khi bn khng bm phm n s khng
ghi m li.
o iu khin m thanh (Voice): bt u hoc ngng ghi m theo m

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Hng dn s dng h thng ghi m VoiceSoft

thanh trn ng dy . V d: Nu bn mun ghi Microphone, bn

c th chn ch iu khin m thanh.
 Ch : khi ghi m vi Phin bn cao cp, khi bn s dng ch
iu khin m thanh (Voice) c th khng s dng chc nng
li nhn tin.
o Threshold Value ( nhy m thanh ): iu chnh nhy m
thanh bt u hoc kt thc ghi m ca ch iu khin m
thanh (Voice). Mc nh l 18 decibel. Sau khi bn chn ch
iu khin m thanh, n s khi ghi m khi m thanh t 18
decibel. N s ngng ghi m khi sau 5 giy ( Start record seconds )
v m thanh khng t 18 decibel

Qun l a cng :




Recording memory ( B nh lu files ghi m): khi B nh trng ca

cc a cng t hn b nh c thit lp h thng hot ng
c, h thng s xa ht tp tin, bng b nh xa thit lp bi h
thng
o V d: Hnh trn , cc tp tin ghi m c lu trong ca hng "D:\
TxRec\ ". Khi b nh ca a C t hn 500MB, h thng s xo
100MB cc file.
C th thit lp lu tr ti 4 th mc: nm trn cc a khc nhau.
Khng nn gi cc th mc trong a C.
cho php bo ng khi a cng thiu: Khi a cng thiu, h thng s

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Hng dn s dng h thng ghi m VoiceSoft

to ra mt m thanh v hin th hp thoi thng bo, tnh nng ny

c ci t khi chn phn harddisk memory is fully and give an
alarm v voice alarm.
t l nn ( Compressibility ): c th thit lp l 1:1, 1:2, 1:4, mc nh l
1:1 v nh dng tp tin ghi m l WAV, nu chn 1: 2 th nh dng file
ghi m l TS2, v nu chn 1:4 th nh dng tp tin l TS4.

Thit lp mt khu v quyn phn phi :



Thit lp mt khu qun tr vin

Cch ci t : M parameter setting > Password option
>Operator password table > to user password

M t cc t tnh mt khu:
o system password protection : Nu chn tnh nng ny, h thng bt
buc phi ng nhp bng user v password, nu khng chon h
thng s ng nhp t ng.
.
o Operator Password list : h thng cho php b sung, sa i mt s
qun tr vin.
H thng c hai quyn chnh l: admin (qun tr vin) v user1
(iu Hnh), cho php 1 ngi s dng ch m chc nng ghi m v
thc hin mt s yu cu. User1 khng th thit lp cc thng s khc,
cch thit lp User1 l:
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Hng dn s dng h thng ghi m VoiceSoft





Parameter setting >Password Option >nh du

vo system password protection
Parameter setting >Operator password table >Add,
thm tn user v password.
Parameter setting >Password option > thit lp cc
quyn cho user bng cch nh du vo cc quyn sau :
 Record password protection ( cho php ghi m )
 setting password protection ( cho php ci t )
 play password protection ( cho php nghe li cuc goi )
 message password protection ( cho php nghe li cuc
gi hp th thoi)
 unsolved password protection ( cho php xem li cuc
gi nh )
 Query password protection ( cho php tm kim cc
cuc gi ghi m )
 Exit password protection ( cho php thot chng trnh
ghi m )

Cc ci t pht li files ghi m :

H thng c hai ch pht li, l " Recording card audio
output play ( pht li bng card m thanh trn my tnh) v Voice
card play audio port ( pht li bng port m thanh trn card ghi m ),
chc nng ny khng s dng c vi thit b ghi m USB:

Cch ci t : Parameter Setting >Other option >Play mode.

Lm th no n h thng ghi m :
S dng chc nng ny cho h thng ghi m hot ng n, khng
cn hin th. Chc nng ny khng c s dng cho thit b ghi m
USB, cc bc thit lp ;
 Parameter Setting >Other Option.
 Ci t nh hnh bn di, bm save.

Sau khi ci t h thng ghi m s chy n, c th s dng

phm nng "Ctrl + Alt + S" hin th chng trnh

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Hng dn s dng h thng ghi m VoiceSoft

FTP Backup
s dng chc nng ny cn kt ni internet .

M tnh nng "FTP auto backup", sau thit lp a ch IP my ch

FTP, User v mt khu, ng dn lu files ghi m v port dng
truyn data . bnh thng l port "21.

S x l c bit.
Chc nng cho php thit lp cc s c bit khng ghi m, bc thit
lp l:
 Parameter Setting >Number option.
 thm s khng cn ghi. Nh hnh khi quay s "95.599" gi h thng
s khng ghi m li.

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Hng dn s dng h thng ghi m VoiceSoft

kim tra tp tin ghi m :

tnh nng ny, user c th pht li, xa, thm ch thch , v in danh
sch file recording v..v .
Gii thiu: Ch sau khi nhp vo h s ghi chp, c th chi, thm gii
thch, sao lu v xa cc tp tin, nh vy nu c nh du bng "#",
C ngha l cc bn ghi hon tt.
H thng ny cng h tr mng LAN yu cu tp tin ghi m, hot
ng chi tit xin vui lng tham kho phn sau.

Pick up file: Nu bn mun sao chp li mt nht k ghi m quan trng

cc ng nghip khc nghe li, v bn c th lm nh cc bc:
 m Recording Inquiry.
 Chn nht k ghi m bn cn sao chp, click chut phi v n
s hin mt trnh n, nh hnh trn. v bn s tm thy file
nu s dng lnhSearch goal, sau bn c th sao chp n.
hoc s dng lnh saved as WAV sao chp mt bn sao
ca tp tin v sao chp trc tip .
 Voice file remark : c th thm mt vn bn cho cc tp tin ghi
m. u tin cn chn cc tp tin ghi m , v bm vo nt
Remark , sau n s xut hin hp thoi Ghi ch, v
nhp vn bn vo,
 Tm kim files ghi m theo iu kin :

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Hng dn s dng h thng ghi m VoiceSoft

V d :
 Nu bn mun tm cc s 6.661, bn c th nhp vo "%
6.661%" trong " dial number", v nhn show result, sau tt c
cc h s ghi s "6.661" s c lc ra.
 Trong yu bn cu thng tin l , nu bn tm thng tin c "0", v
thi gian thc hin cuc gi l " Oct 8th, 2004 ", bn c th nhp
yu cu nh sau : Input "???? 0" ti Dialing number v gi
trng ty chn " Out- going call ", Thit lp " 2004-10-08
00:00:00 " ti Start time, "2004-10-08 59:59:59" ti End time
Xa cc tp tin ghi m :
 Xa file la chn: Hy chn cc tp tin ghi m, file ghi m khi la
chn s c mu xanh, sau click delete the file of choosing.
 Xo th vin hin ti: Xa tt c files ghi th vin hin nay.
Nguyn tc lu file ghi m :
 H thng t ng s xy dng c s d liu mi thng, v d
voc2005-08.mdb , vit tt ca c s d liu files ghi m
Aug.2005.
 H thng t ng lu files ghi m trong th mc thng l th
mc con ca th mc"Txrec" trong a cng.
 v d : thng tin chi tit mt trong nhng file ghi m
01-B-9075512345678-1001-20070510133327.wav 01 l s
th t knh ghi m, B l cuc gi i dialing-out , A l cuc gi
n incoming call , 9075526906661 l s gi i , 1001 l
extension, 20070510133327 l thi gian thc hin cuc gi
13:33:27 v ngy 10th May , 2007.

Monitor cc b:
Nu bn Monitor cc b, khng cn phi s dng cng c monitor. Ch
cn nhp p chut bt u theo di, nh hnh bn di, nhn p
chut mt ln na thot.
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Hng dn s dng h thng ghi m VoiceSoft

Monitor qua mng (LAN\Internet)

cht lng m thoi s nh hng nu s dng chc nng gim st
trong mi trng mng, cn s dng cng c gim st thi gian thc
hot ng n.
Monitor qua mang LAN.
V d: Mt cng ty c hai chic my tnh, v a ch IP ca l
192.168.1.2, 192.168.1.3, 192.168.1.2 l my ci t h thng ghi m
in thoi, Nu ti mun theo di cc ni dung m thoi t my
192.168.1.3, cch thc hin :
 Tm file MONITORING.exe trong CD i km ,y l cng c
monitor thi gian thc , copy n vo a cng, files nay c th
dng khng cn ci t .
 Double click MONITORING.exe v nhp a ch IP
192.168.1.2 vo Remoted host computer (IP address), by
gi bn c th chn knh tin hnh.
Internet real time:
 Tm file MONITORING.exe trong CD i kiemf ,y l cng c
monitor thi gian thc , copy n vo a cng, files nay c th
dng khng cn ci t .
 Nu c tng la (firewall) bn cn m cc port (1503 , 1504,
1507) trong Router v Forward n Ip cu my ci t t h
thng ghi m in thoi.
 Double click MONITORING.exe v nhp a ch IP
192.168.1.2 vo Remoted host computer (IP address), by
gi bn c th chn knh tin hnh.

H thng POPUP Client information

Ch : S dng chc nng ny n cn phi c tnh nng hin th s gi n
( Caller ID, FSK / DTMF)

Gii thiu:
 Hin th s cuc gi n thi gian thc.
 Hin th cc thng tin khch hng, chng hn nh tn, lch s ghi m.
 Cp nht cc thng tin v cuc gi n v thng tin yu cu khch
hng.
 Sa i v lm mi cc thng tin khch hng thi gian thc.
 Thng bo s lng cuc gi t ng.
 Gi cc thng tin v cuc gi n, theo phn yu cud c ch nh.
 Bn c th s dng Chc nng trn mng LAN.

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Hng dn s dng h thng ghi m VoiceSoft

Cung cp cc d liu gi n giao din phn mm CRM khc thi

gian thc.
 N s th hin ln cc thng tin khch hng khi c cuc gi n.

Cch thit lp phin bn popup hot ng c lp:
 Chy chng trnh chnh ca h thng ghi m,
m Parameter Setting > Extension option >thm a ch IP ca
my tnh ang ci chng trnh, nu my dng IP t ng th nhp
127 .0.0.1 v nhp vo 'Lu'


Click Startup Popup trn chng trnh chnh, v n s popup trn h

thng ny.

Cch thit lp phin bn popup hot ng trn LAN:
 Mi my tnh trong mng LAN s ci t cc chng trnh chnh,
 Chy chng trnh chnh ca h thng ghi m, bm vo parameter
setting -> extension option -> thm a ch IP ca cc PC trong
mng cn Popup.
 thit lp chia s hon ton (share full) cc th mc ci t trong my
ch (my tnh c ci t h thng ghi m) mc nh th mc ci t l
"C:\Program Files\VSP",
 Nu my PC ci t h thng ghi m a ch IP l 192.168.1.2, sau
my PC khc tm my c "192.168.1.2" thng qua mng LAN v tm
th mc "VSP " copy shortcut Popup.exe " v cc my tnh.
 By gi c th chy cc chng trnh popup hin th thng tin khch
hng nu double click vo cc "shortcut POPUP " va copy .

Ci t h thng POPUP:
bn cn mt khu ng nhp h thng POPUP, Ngn ng ca giao
din "popup" c ci t language interface..
Popup thng tin khch hng: M ty chn ny, n c th bt ln nh hnh
bn di c cuc gi vo. Hoc n ch popup mt ca s nhc gc tri
mn hnh.
m thanh nhc : Khi c cuc gi n, h thng s to ra mt m thanh
nhc.


Thin Minh telecom

26

Hng dn s dng h thng ghi m VoiceSoft

Client management:
Thm khch hng mi: Nhp vo client informaion "->add, c th lm
theo cc ni dung thm nhng thng tin ca khch hng.
S cha : Double Click vo khch hng cn chnh sa, nhp vo
modification sau khi kt thc sa cha.
Xa thng tin khch hng: Vic chn xo thng tin khch hng, bm vo
ty chn delete choosing.
xut ra file Excel: Xut cc thng tin khch hng ra file Excel.
Xut ra file v to d phng : Xut cc thng tin khch hng v sao lu cc
tp tin
Lm mi v to d phng: Khi cc thng tin khch hng s b xa do tai
nn hoc sau khi ci t li h thng, khch hng c th ly li cc thng
tin ca khch hng sao lu trc .

Thin Minh telecom

27

Hng dn s dng h thng ghi m VoiceSoft

Ci t thng tin khch hng bng cch sau (xem hnh bn di) : khi ng
Mr Wu cuc gi n, n s hin ln phn m rng l "1001"

Lch s cuc gi n :
H thng c th lu chi tit lch s cuc gi n ghi m trong c s d liu
nht k cuc gi n , ngi s dng cng c th chn xut ra file Excel.

Thin Minh telecom

28