OPERATION

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GENERAL
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0.1. Introduction
0.1.1. Applicability
The manual is for the use and guidance of all Xpress Air operating staff,
together with third parties and agents, who are to ensure that all
commercial air transport fights are planned and executed in accordance
with its policies and requirements.
0.1.2. Operations Manual Compliance
The content of the Operations Manual is legible, accurate and complies
with:
1. The applicable regulations of the Directorate General of Civil Aviation
(DGCA) Indonesia.
2. Applicable ICAO standards and recommended practices.
3. Additional rules and regulations applied by States within which Xpress
Air is authorized to conduct flight operations.
4. The provisions of Air Operator Certificate (AOC), Operations
Specifications (OpSpecs) and Authorization Condition and Limitation
(ACL), as issued and approved by the DGCA for Xpress Air.
PT Xpress Air is authorized to operate a Flag and Domestic Air Carrier
according to AOC No. AOC/121-046, the contents of Operations
Specifications (OpSpecs), and Authorization Condition and Limitation
(ACL) Part A, B, C for operations and D, E for maintenance & certification.
An application for AOC, OpSpecs and ACL amendments shall be led to
the DGCA at least 60 days before the proposed effective date of the
amendment, unless a shorter ling period is allowed (ACL).
Amendments, modification and renewal of OpSpecs and ACL part A, B
and C are managed through the Flight Operations Department.
Amendments, modification and renewal of OpSpecs and ACL part D and
E are managed through the Maintenance and Engineering Department,

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where the original documents are retained.

In case of any contradiction or discrepancy between the contents of the
Operations Manual and the specific rules and regulations imposed by a
particular State Authority, the PIC shall make every reasonable effort to
comply with those State requirements.
The regulations change from time to time, and while every effort shall be
made to continue compliance with the latest provisions, there may be
times when the manual is out of date with the regulations. Should any
such instance come to light, the matter must be informed to the VP Flight
Operations by any suitable means, as soon as possible.

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0.1.3. Air Operator Certificate

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0.2. General
0.2.1. Operations Manual Structure
The manual is sub-divided into the following parts that may be
supplemented by other publications such as the aircraft flight manual and
commercially produced route and airways manuals:
1. Part A General
a) Xpress Air general policies and procedures
b) Xpress Air - Standard Operating Procedures (SOP)
c) Xpress Air - Safety and Emergency Procedures (SEP)
2. Part B Aircraft Type Operating Procedures and Requirements
including:
a) Airbus and Boeing Airplane Flight Manual (AFM) including the
Configuration Deviation List (CDL)
b) Airbus and Boeing Minimum Equipment List (MEL)
c) Airbus and Boeing Flight Crew Operating Manual (FCOM), Flight
Crew Training Manual (FCTM) and Quick Reference Handbook
(QRH)
d) Airbus Cabin Crew Operating Manual (Airbus CCOM) and Boeing
Flight Attendant Manual (Boeing FAM)
e) Airbus and Boeing Weight and Balance Manual (WBM)
3. Part C Route and Aerodrome Instructions and Information
a) Airbus and Boeing Runway Analysis (Takeoff / Landing
Performance Charts / Tables)
b) Approved Enroute Charts (AIP, Jeppesen, Navtech and Lido)
c) Approved Airport Charts (AIP, Jeppesen, Navtech and Lido)
d) Airport and Route Manual
e) Airport Pictorial Information (API)
f) Validity and Use of Navigation Databases
4. Part D Training Manual Xpress Air Crewmember Training Program (CTP) and
Flight Operation Officer Training Program.
0.2.2. Format
Operations Manual copies will be distributed in paper or digital format as
per Manual Distribution List. The paper format shall be printed in an A4
and/or A5 size.

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Operation Support Publication shall keep an electronic and/or manual

record of receipt of the amendment, by the holder of the Operations
Manual.
0.2.3. Availability and Use
The Authority shall be provided with a copy of the Operations Manual and
receives all the amendments and revisions. The content of the
Operations Manual must be easily accessible on paper or digital format,
to Xpress Air staff to prepare and to perform their tasks.
Each crewmember must have a personal copy of the Operations Manual.
All operating staff is required to adhere to instructions laid down in this
manual and any deviations should be reported, the reasons for such
deviation being given.
0.2.4. Writing Policy
When used in the Operations Manual, the following terms shall have the
following meaning:
1. Shall, will, must or an action verb in the imperative sense means
that the application of a rule or procedure or provision is mandatory.
2. Should means that the application of a procedure or provision is
recommended.
3. May means that the application of a procedure or provision is
optional.
4. No person may... or a person may not... mean that no person is
required, authorized, or permitted to do the act concerned.
5. Approved means the Authority has reviewed the method, procedure
or policy in question and issued a formal written approval.
6. Acceptable means the Authority or the airline has reviewed the
method, procedure or policy and has neither objected to nor approved
its proposed use or implementation.
7. Prescribed means the Authority or the airline has issued a written
policy or methodology which imposes either a mandatory
requirement, if it states shall, will, must or an action verb in the

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imperative sense, a recommended requirement if it states should or

a discretionary requirement if it states may.
8. Note is used when an operating procedure, technique, etc., is
considered essential to be emphasized.
9. Caution is used when an operating procedure, technique, etc., may
result in damage to equipment if not carefully followed.
10. Warning is used when an operating procedure, technique, etc., may
result in personnel injury or loss of life if not carefully followed.
0.2.5. Appendixes
Appendices to this manual may contain informations required or deemed
necessary by Xpress Air. Any revisions in appendices do not need DGCA
approval.

0.3. System of Amendment and Revision

0.3.1

Amendement to The Operation Manual

Changes to the Operation Manual may be required as a result of changes
in the course of business, new operational requirements, Quality
Assurance activities, or periodic review. All amendments to contents are to
be subject to an internal approval. Handwritten amendments are not
permitted, except in situations requiring immediate amendment in the
interests of safety. Such temporary amendments must be authenticated by
signature and stamp of a responsible person as per standard revision
procedure. In case of digital format all previous version must be upated
with the new version on media (CTVCloud). For all manual holders using
the digital format of the Operations Manual, all amendments will be done
automatically through the network (CTVCloud).

0.3.1.1 Responsibility
Each copy of the Operation Manual remains the property of Citilink
Indonesia, who assumes the overall responsibility for updating the
contents of the manual. However, each holder of the Operation Manual is

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personally responsible for the security, the condition and the amendment
status of their copy.
0.3.1.2 Internal Responsibility for Initiating Amendments
Responsibility for the content of the various parts of the manual is vested as
follows:
1. The VP Flight Operations, Chief Pilot, Chief Flight Attendant and Chief Flight
Operation Officer shall be responsible for contents related to Flight
Operations.
2. VP Safety, Security and Quality shall be responsible for contents related to
Safety, Security and Quality.
3. The SM Flight Training and SM Flight Standard shall be responsible for the
contents relating to Training, Standards and Regulations Compliance. They
shall advise the requirement for, and provide the contents of the suggested
revisions to the Operations Manual.
4. All holders of the Operation Manual are responsible to notify their superior
without delay, in case they notice any error or discrepancy in the manual.
0.3.1.3 Revision Cycle
0.3.1.3.1 Operation Manual Review
The Operation Manual shall be review quarterly unless there is a reason to issue
a non-scheduled revision.
0.3.1.3.2 Operation Manual Part B Updating
OM Part B updated in 6 months cycle. In case of revision issue has safety or
operational impact, Operation Notice shall be issued to deliver the issue to
respective personnels.

0.3.1.4 Conflict
In case of a conflict of the dates in the application of a new procedure, then the
new procedure shall be used. In case there is a conflict between the contents of

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a paper and digital format, they should be clarified to Flight Standard

(JKTOFSQG).
0.3.1.5 Approval
The contents of the Operation Manual have been approved by internally and
DGCA prior to initial issue.
Further, the contents of all amendments or revisions to the Operation Manual
must be acceptable to, or,
where applicable, approved by, the DGCA. The following procedure shall apply:
1. Amendments Not Requiring DGCA approval: Citilink Indonesia shall supply the
DGCA with intended amendments and revisions in advance of the effective
date.
2. Amendments Requiring DGCA approval: When the amendment concerns any
part of the Operation Manual which must be approve, this approval shall be
obtained before the publication of the amendment. Exceptionally, if the
amendment has an implication on safety, then it may be published and applied
immediately provided that the approval required has been applied for.
0.3.1.6 Publication Authority
Manager Operation Support Publication shall be responsible for the publication
of the amendments to the Operations Manual.
0.3.1.7 Annotation of Changes
Amendments will be in the form of replacement pages. They will be
accompanied by:
1. An updated List of Effective Pages (LEP); and
2. A solid vertical black bar will indicate all changes to text and diagrams,
(change-bar) or an R in the margin closest to the page edge; and
3. Amended electronic copies shall be made available to all recipients.

0.3.1.8 Temporary Revisions

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Temporary Revision (TR) is issued to cover matters that require promulgation

between scheduled Operation Manual Revisions. Normally, TR will be issued in
exceptional circumstances only, where flight safety would be otherwise
compromised.
Temporary Revision should be printed in yellow paper.
TR shall be promulgated, as appropriate, in:
1. Flight Crew Notice (FCN)
2. Flight Attendant Notice (FAN)
3. Flight Dispatch Notice (FDN)
4. Flight Training Notice (FTN)
5. Technical Notice (TN)
0.3.1.9 Revision & Issue
Issue : if there are more than 25% changes in the relevant manuals it will be
published as a new issue, followed by revision 00. Revision : if there are
changes in the relevant manuals less than 25%, it will be a new revision with the
same issue.

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0.3.2 Nomenclature
0.3.2.1 Page Layout
The Operation Manual is sub-divided:

0.3.2.2 Manual Special Notice

A special Notification on the manual will be written to be the criteria of the
information, such as:
WARNING
A warning immediately precedes an operating procedure or maintenance practice,
which, if not correctly followed, could result in loss of life or personal injury.
CAUTION
A caution immediately precedes an operating procedure or maintenance practice
which, if not correctly followed, could result in damage to or destruction of
equipment, or corruption of data.
Note : A note immediately precedes or follows an operating procedure, maintenance
practice or condition that requires highlighting.
0.3.3 Operation Policy Manual Distribution List

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The main body of the Operation Manual is divided into the following parts and
Chapters, and distributed in accordance with the following table:

* Some Parts of the OM Part D - Training Manual (and its applicable appendices)
shall only be distributed to personnel involved in Flight Training and Checking
0.3.3.1 Destruction and Disposal of Obsolete Operational Documents
On receipt of new documents either in paper and/or digital format, the previous
version of the document shall be removed, destroyed and disposed-off in an
appropriate manner. To maintain a current status of all the documents, they are
regularly updated through Company Mail issued by Operation Support Publication if
applicable.
0.3.3.2 Management and Control of Flight Operations Documents /
Publications
Documents and Publications relating to Flight Operations are controlled and
managed by Library Team (Manager Operation Support Publication and Flight
Standard Officer). All publications / documents from a vendor shall be documented

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and record of subscription / purchase shall be retain a period of two years. The
validity of subscription shall be monitored.
On receipt of updates / revision to the publications, records of such updates /
revision shall be maintained. Library team shall be responsible for the
documentation, control and updates. All obsolete documents in all forms shall be
suitably destroyed and disposed off by Operation Support Publication as per the
airline operations practices and procedures in force.
Library Team shall ensure that all documents / publications:
1. Are reviewed and approved for adequacy prior to issue.
2. Are updated, reviewed, revised and approved for re-issue as necessary.
3. The current revision status is displayed.
4. Are available at point of use.
5. Are legible, readily identifiable and retrievable.
6. Documents of external origin are identified and their distribution suitably
managed.
7. Protected against damage, deterioration or loss
8. The current versions of relevant documents are available at all locations where
operations essential to the effective functioning of the SMS are performed;
9. That all obsolete are withdrawn to prevent unintended use by removing them
from circulation and destroying / disposing them as per the procedure in force.
Should any document be retained for any purpose with the Flight Operations,
they shall be suitably identified and annotated as such.
10. Are stored in suitable electronic media in a designated digital storage.
11. Record retention times shall be documented.
A distribution list for all operational documents to manage its dissemination shall be
maintained. All operational documents shall be duly signed by the issuing authority
and these signed copies shall be deemed as original copy and shall be maintained at
Operation Support Publication Library. Dissemination shall essentially be via
electronic means like email and suitable digital storage shall be used to establish
that the individual user has received the correct document. All documents shall be
published in PDF format for electronic dissemination. A record of receipt of all

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documents sent by Operation Support Publication to individual users shall be

maintained for a period of 6 months.
All relevant documentation update shall be reflected in the Operation Notice (FCN,
FAN, FDN, FTN and TN) issued (if applicable) and shall be handed over to the all
operation personnel. After receiving the latest Operation Notice (FCN, FAN, FDN,
FTN and TN), all receiver must confirm by email that indicates that they have
received and read notice submitted. Monitoring and controlling of the Pilot, FA and
FOO carried out by the respective Deputy Chief FA, Chief Pilot and Chief FOO.
Warning will be given to the personnel that does not confirm within the specified
time.
0.3.3.2.1 Documents
The following publications are considered ORIGINAL documents:
1. Any documents prepared and issued by Flight Operations with signature in ink is
deemed as an original document.
2. Document not generated by Flight Operations but received from manufacture of
aircraft and associated vendors.
Library Team shall maintain controlled copies of documents / publications marked
Controlled Copy in red. An updated list of Controlled Copy issued shall be
available with the Library.
A designated person shall cross check availability of all the issued Controlled Copy
at the intended location on a bi-annual basis and corrective action shall be taken in
case of discrepancy as per company policy / procedure in force.
Controlled Copies are not photocopied. Controlled Copies of relevant documents
shall be maintained in main libraries and on board the aircraft. Library Team shall be
responsible to update the controlled copies in case of revision / changes to the
original. All copies when printed by individual user shall be deemed to be
uncontrolled copies and need to be updated by the user as required.
Uncontrolled copies shall be marked as UNCONTROLLED COPY in red stamp. The
set of Documents available at the Flight Operation Library are detailed and updated

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regularly. They are detailed and updated regularly by Library Team through the Flight
Dispatches at respective places.
0.3.3.2.2 Station Library
The set of documents maintained in all libraries at individual station shall be in paper
or digital format in a computer designated for this purpose. A registry of all
documents available along with their sources of procurement shall be made
available on each station and the original shall be at Library.
0.3.3.2.3 Manual Dissemination
Citilink Indonesia manual dissemination is responsible by JKTOFDQG with CTVCloud web base. The CTV-Cloud Administrator under JKTOFD2QG will have a 2
weekly monitoring for every flight operation personnel manual / document / notices
download. The CTV-Cloud Administrator will inform The Chief Pilot and/or Chief FA
and/or Chief FOO if there is any personnel has not downloaded the update manual /
document / notices.
And The Chief Pilot and/or Chief FA and/or Chief FOO will give a reminder to the
respective personnel via email.

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