Management Information System In Icici Bank Information

Technology Essay
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Definition: It is (MIS)
An integrated user machine system
For providing information
To support operations, management, study and conclusion making functions in an Company
The system uses for company
Computer hardware and software utilization
Manual dealings
Models for analysis , planning , control and decision making
A database
"The development and management of information technology tools assists executives and the general workforce in
performing any tasks related to the processing of information. MIS and business systems are especially useful in the
collation of business data and the production of reports to be used as tools for decision making."

BANKING INDUSTRY
"The banking industry was once a simple and reliable business that took deposits from investors at a lower rate and
loaned it out to the borrowers at a higher rate. However deregulation and technology led to a revolution in the
Banking Industry that saw it transformed. Banks have become global industrial power houses that have created
ever more complex products that use risk and securitisation in models that only PhD students can understand.
Through technological development, banking services have become available 24*7, 365 days a year, through ATMs,
Online Banking Facilities, ECS where everything from stock to currency futures contracts can be traded."
"The Banking Industry at its core provides access to credit. In the lenders case, this includes access to their own
savings and investments, and their interest payments on those amounts. In the case of borrowers, it includes access
to loan for the creditworthy, at a competitive interest rate."
"Banking services include transactional services such as verification of account details, account balance details and
the transfer of funds, as well as the advisory services that aid individuals and institutions to properly plan and
manage their finances. Online Banking channels have become pivotal in the last decade."
"ICICI Bank has its equity shares listed in India on Bombay Stock Exchange and the National Stock Exchange of
India Limited. Overseas, its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange
(NYSE). As of December 31, 2008, ICICI is India's second-largest bank, boasting an asset value of Rs. 3,744.10
billion and profit after tax Rs. 30.14 billion, for the nine months, that ended on December 31, 2008."

BRANCHES & ATMS

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"ICICI Bank has a wide network both in Indian and abroad. In India alone, the bank has 1,420 branches and about
4,644 ATMs. Talking about foreign countries, ICICI Bank has made its presence felt in 18 countries - United States,
Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative
offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. The Bank
proudly holds its subsidiaries in the United Kingdom, Russia and Canada out of which, the UK subsidiary has
established branches in Belgium and Germany."

OBJECTIVES
"The main objective of the study is to gain an insight on the Information System that is practiced at ICICI Bank. It is
said that, "There is no better way to learn, than learning something practically (on field)". We chose to conduct our
study at ICICI Bank, Teynampet Branch. With the growing need and demand to integrate and manage information
effectively and efficiently, as management students, it has become very essential for us to get well-versed with the
MIS implemented and gain maximum leverage."
"The MIS of ICICI Bank whose branches are so well-spread becomes a pivotal point of study as it caters to many
segments of the society (urban and rural) and offering a diversified portfolio of services like credit cards, loans, bank
accounts, etc... Thus, it becomes absolutely essential for a bank to maintain an accurate mass record of all
transactions of every individual or corporate. One cannot ignore the fact that every record / data should have a
reliable back-up in case of any uncertainty like System Crashing, Virus Affected, etc... or out-dated
Software/Hardware or unavailability of skilled workforce."

MANAGEMENT INFORMATION SYSTEM IN ICICI BANK:

"MIS creates an evolution in whole world in every business and so in banking system. Now in ICICI Bank with the
help of IS the daily transactions are recorded in branch computers and these branch computers are then connected
to the main head office server so in this way they keep their daily process update on daily basis.
As Time is money, and due to IS ICICI Bank make thousands of transactions per day. In fact, IS makes whole
process much more quick, simple and reliable. Due to IS employees can easily connect with other branches,
customer service get improved, online banking emerged and lot of others benefits.
ICICI Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives
you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time
valuable financial information. Now you can manage your finances anytime, anywhere."

ORGANIZATION COMPUTING RESOURCES:

Software Resources
"Following softwares are used for the functioning of our information system and organization"

Application Software
"Following application softwares are used in our organization and functioning of our information system:
Microsoft Office
NOD32 Anti-Virus

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Adobe Reader"

System Software
"Following application softwares are used in our organization and functioning of our information system:
Operating System (Windows XP and Linux) for PCs.
Windows 2003 server for mainframes."

Hardware Resources
"Following hardware resources are required for the functionality of IS and organization:
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes"

Computing Type
"In ICICI bank, they are using client/server network because it is accessible and the employees easily share the
data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in
main server or HUB and employees can easily access it. This type of computing system provides an easy access
and efficient flow of data, which increase the functionality of organization."

ELECTRONIC CLEARING SERVICE (ECS CREDIT)

"ECS Credit is an electronic clearing system that facilitates paperless transaction through an offline system. ICIC
Bank facilitates ECS Credit at all ECS designated locations. We accept the electronic file and arrange abstention of
settlement date (date of credit to beneficiary account) from RBI/SBI/Local Clearing House as the case may be. The
fund gets debited from a centralized account and credit is accorded to the respective beneficiaries as per settlement
cycle. A detailed MIS about the transactions is provided to the customer."

NEFT
"To establish an Electronic Funds Transfer System to facilitate an efficient, secure, economical, reliable and
expeditious system of funds transfer and clearing in the banking sector throughout India. The customer willing to
avail the NEFT facility offered by us shall submit an "NEFT Application Form" authorising the sending bank to debit
the sender's account and transfer funds to the beneficiary specified in the NEFT Application Form. The Beneficiary's
account will be credited on the same day by crediting the specified account of the beneficiary or otherwise placing
funds at the disposal of the beneficiary."

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REAL TIME GROSS SETTLEMENT (RTGS)

"RTGS System is a payment settlement system that minimises the credit risk in the prevalent cheque clearing
system. Under RTGS the funds are settled on a near real time basis across Banks in different locations. Bank offers
this immediate electronic fund transfer facility to RTGS enabled bank branches across through the country its
designated RTGS enabled locations."

WORKING OF TPS
"The way people do business has been changed significantly with the advent of the Internet Revolution. Today
customers have an option to choose from a plethora of options while shopping for that favourite item. Web
Commerce or Ecommerce has witnessed a significant increase in revenue year on year. You can now integrate this
option to your website in the various Secured Payment Gateway Options we have to offer. Technologies are the
authorized reseller for ICICI Bank Payment Gateway Services in the state."
"EBS (E-Billing Solutions) is the Merchant Account providing company partnered with ICICI Bank that visualizes you
how to become more competitive and help you to make the changes to your online payment processing for risk free
business."
"EBS "Payment Gateway" is specifically designed to accommodate the increasing demand by e-commerce
companies for sophisticated payment solutions to tap the enormous opportunities for global Internet transactions.
The system also includes several exciting new technologies that enable e-commerce businesses to make the things
more customized and backend more user friendly with advanced features and technical know-how."

Extensive Network
"ICICI Bank has its own branches in different locations. Above this our planning with alleged correspondent banks
covering more than 900 locations ensures that most of your cheques are covered under our network and the
consciousness status can be known at the earliest."

Interest Costs Lower & Improved Liquidity

"A committed HUB ensures that you receive funds in your chosen account within transit time thereby reducing
attention costs and improving your liquidity location."

Centralised Service Desk

"""""A enthusiastic service desk has been started at our Centralised Collection and sum HUB (CCPH) to ensure that
your queries are resolved rapidly and economically. The Clients can contact CCPH concerning any query about the
MIS or the course flow.""""""

Web CMS
"""Web CMS provides you with all the information at a click. Detailed MIS like location wise collection and return,
product-wise pooling, pooling in pipeline (due credit report) etc. can be viewed and downloaded from web interface
through internet.""""""

Comprehensive MIS
"""""We provide inclusive MIS reports like daily report, deal report future credits news and cheque returned unpaid
report. On the outflow side we provide daily paid - voluntary status for the demand drafts, cheques or warrants

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issued by your Organisation.""""""

Mobile Alert Service
"The CMS clients availing our assortment products now have the service to subscribe to Mobile Alert Service for
re""""ceiving alerts on registered mobile phone numbers instantly after the funds are pooled. To avail this facility,
please visit nearby CMS chosen branch or log on to our Web CMS to download the form online and send it to our
branch where your account is maintained."""""

CONCLUSION
"""ICICI bank has productively utilised its MIS in as long as banking products to its clients and also in getting better
its organisational good association. It is one of the few banks which adapts rapidly to the changing surroundings
and keeps pace with the ever varying technology. The theatrical events ushering in the new centuryfrom
globalization and a final, chief wave of consolidation to narrow changes and expertise breakthroughsare forceful
the bank to turn its focal point toward efficiency and country association growth."""
"""It is very vital for the bank to incessantly upgrade its MIS as the next 10 years will be distinct by accelerated
expansion of commerce as the bank is increasing nationally and worldwide. It has to focus in improving its course
efficiency to serve its client better than its competitors. Todays banking merchandise are getting complex every day
and there is serious threat of leakage of Clients private information to anti social essentials with advent of
technology. This is one of the major issues that banks face today."""
"""""Inspite of all these challenges, administration information system has been a advantage to ICICI bank. The bank
has gained spectacular lead over its competitors who lagged behind in incorporating MIS in their organisations.
Today, ICICI bank is one of the largest private sector banks in India, and MIS has played a crucial role in giving it a
competitive advantage. Though the current MIS in the bank is highly helpful, the bank is very keen on researching
new heights to get better its MIS system for better efficiency in its operations and to continue to serve its clients
successfully."""""

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