1. How long have you used our product ?

Less than 6 months

More than 6 months but less than 1 year

1-3 years

Over 3 years

Never used

Options

Respon Respond
dents in ents
%

Less

in

No.

32

14

22

24

12

than 6
months
More
than 6
months
but less
than 1
year
1-3
years
Over 3 8

years

Never 32

16

used
Total

100

50

Respondents in %
T.V.
Radio
32%

32%

Newspaper
Magazine

4%

8%

Others

24%

Respondents in %
T.V.
Radio
32%

32%

Newspaper
Magazine

4%

8%

Others

24%

2.How often do you use our product ?

Once per week or more

2 to 3 times per month

Once per month

Less than once per month

3 What is your overall satisfaction rating with our company?

3

5 - Very Satisfied

4 - Somewhat Satisfied

3 - Neither Satisfied Nor Dissatisfied

2 - Somewhat Dissatisfied

1 - Very Dissatisfied

4. How likely are you to recommend our product to a friend or colleague?

5 - Very Likely

4 - Somewhat Likely

3 - Neither Likely Nor Unlikely

2 - Somewhat Unlikely

1 - Very Unlikely

5. Overall, please rate your satisfaction with Customer Service.

5 - Very satisfied

4 - Somewhat satisfied

3 - Neither satisfied nor dissatisfied

2 - Somewhat dissatisfied

1 - Very dissatisfied

6. Overall, what is your reaction to the described product?

Poor

Fair

Good

Very Good

Excellent

7. Assuming the new product is priced comparably to other major brands, would you say it is
a ...
Very poor value

Somewhat poor value

Average value

Fairly good value

Very good value

8. Compared with your expectations, how do you rate the quality of the products supplied?
Poor

Fair

Average

Good

Excellent

9. How do you rate our delivery performance?

Poor

Fair

Average

Good

Excellent

10. How do you rate the accuracy of our documentation?

Poor

Fair

Average

Good

Excellent

11 Does the company give any advertisement for product if yes through which
medium?

TV
Radio
Newspaper
Magazin
Others

12 When do consumers generally create demand for the plastic bag?

Always
Mostly
Sometime
Never

13 What is the mode of payment?

Cash
Cheque
14 How much quantity of plastic bag you sell per year?

Below 5 lakh
10-15 lakh
15-20 lakh
More than 20 lakh

15 Which influence you to buy this product?

Quality
Price
Brand image

Options

Respondents Respondent
in %

Less than 6 32

s in No.
14

months
More than 6 4

22

months but
less than 1
year
1-3 years
Over

24
3 8

12
2

years

Never

32

16

100

50

used
Total