Fellowship Status Report

Code for America is

partnering
with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase V - Iterative Development Sprints Part 2 (06/15/2016 to 08/05/2016)

Workstream

Goals during this phase

Build
agile development

Iteratively implement features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Refine metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Research interface workflow for client-facing ClientComm access

Catalogue client experiences with ClientComm

Week ending 06/24/2016

This week progress was made toward building notifications into ClientComm. Revisions were made to visual layout and user
flow of notifications with consideration on how message templates would be integrated into this feature in the future.
Preparing for next weeks trip to Salt Lake City included developing a presentation at the mayors policy meeting that
outlines what weve done, the process we take and how this process could inform new ways of improving government
processes in other aspects of the county. Were also looking forward to spending more time at Criminal Justice Services
where we will be interviewing users of the ClientComm application (case managers), and the end users of the service
(clients). From these interviews we hope to learn how we provide more value to our users through further development.
Also just wanted to highlight that weve had another high week of use with ClientComm!

Workstream

This weeks accomplishments

Next weeks objectives

Build

Developer consultant onboarding

Notifications base functionality

Measure

Develop client facing metrics strategy

Catalogue interviews with clients on

notifications and experience with
ClientComm use

Learn

Determine research goals and agenda

for end of June trip

Understand the user experience of the

current version of ClientComm

Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County