John H.

Walters
4968 Verosa Avenue
Memphis, TN 38117

jwalterz@hotmail.com Phone: 901.683.2418 Cell: 901.335.4670

Experience:

June 2005 -
Current Volunteer Express, Inc., Memphis, TN
Assistant Supervisor
• Focused on providing high quality services to our customers via
telephone.
• Quote rates, track shipments, and process proof of deliveries.
• Handle day-to-day operations of the business office.
• Prepare projections based on amount of freight and delivery
locations.
• Extensive data entry that must be accurate and is time sensitive.
• Customer billing.
• Disseminate bills to the appropriate terminals.
• Dispatching as needed.
• Review and reconcile trailer pool for the Memphis terminal.
• Assist in overseeing warehouse operations.
• Review driver paperwork to ensure proper procedure.

March 2004 -
June 2005 Priority Courier, Memphis, TN
City Courier
• Delivered packages that include time sensitive materials. Proven on
time delivery track record.

August 2002 -
March 2004 Memphis Dental Manufacturing, Inc., Memphis, TN
Production Assistant
• Wax production for orthodontic use.

January 2002 -
July 2002 Professional Account Services, Inc., Brentwood, TN
Collector
• Successful collection of delinquent accounts.
• Reached and exceeded monthly collection goals.
• Negotiated fair settlements.
• Set-up payment plan options.

Skip Tracer for Litigation Department

• Promoted to Skip Tracer after three months.
• Processed individual credit reports.
• Researched and located aliases of individuals in default.
• Kept attorneys updated and informed on status of accounts.

January 1999 -
January 2002 Frank Grisanti Restaurant, Memphis, TN
Room Service and Restaurant Assistant
• Handled all room service deliveries, pickups and requests.
• Assisted with room service inventory and ordered supplies.
• Assisted with catering set-up for large parties and groups; ran food.
 • Closed the restaurant.

Computer Skills: Hardware: Macintosh and PC

Software: AS400 program, Accurint, Equiport, Power Collector,
Microsoft Office (Word, Excel, Outlook)

Education: University of Memphis 1995-96; State Technical Institute 1996.