Beruflich Dokumente
Kultur Dokumente
TECHNOLOGY
PROJECT REPORT
ON
“Comparative Study Beetween Two
Ice-Cream Brands Vadilal
And Mother Dairy
Submitted by:
Submitted to:
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KHANDELWAL COLLEGE OF MANAGEMENT SCIENCE &
TECHNOLOGY
Neeraj Singh Bisht
Mr. Vishal Sharma
B.B.A. IV SEM
KCMT,Bareilly
Session: 2009-2010
PREFACE
This report has been prepared to have a received
of what I have done & learned about marketing
in Ice-Cream industry.
ACKNOWLEDGEMENTS
NEERAJ
SINGH BISHT
B.B.A. IV SEM
KCMT, Bareilly
TABLE OF CONTENTS
1. Introduction
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2.Company Profiles
a) VADILAL
b) MOTHER DAIRY
3.Objectives
4. Research Methodology
5. Data Analysis
6. Conclusions
7. Limitations
8. Bibliography
9. Questionnaire
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INTRODUCTION
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• Royal Ice Cellars were built in Mesopotamia
in around 2000 B.C.
• These were used to cool wines and foods
• During the late 1600s, The French King Louis
XIV was known to have feasts with colored
water-ice and liqueurs.
• Nicholas Lemery’s Recueil de curiositéz rares
et nouvelles de plus admirables effets de la
nature, published in 1674, contained the first
recipe for flavored ices.
• The Quaker colonists who brought their ice
cream recipes with them introduced ice
cream to the United States.
• It is said that Ice Cream was regularly
consumed by Ben Franklin, George
Washington, and Thomas Jefferson.
• During the eighteenth century, the spread of
ice pails and cookery books with ice recipes,
almost everywhere around the globe,
resulted in the delicacy becoming more
common.
• Robert Green, in 1874, is supposed to have
invented the Ice Cream Soda, which took ice
cream consumption in America and other
parts of the world to great heights.
• The twentieth century saw an explosion of
sorts in the popularity of ice cream owing to
availability of cheap refrigeration.
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• Italian confectioners made Gelato, their own
form of Ice Cream, which became immensely
famous due its texture and lightness.
• During the St. Louis World’s Fair in 1904,
cones were used for the first time to serve
Ice Cream.
• A chemical research team in Britain came up
with the soft ice cream, which had more air
in it. It became immensely popular because
of its creamy yet light texture. Today, it is
popularly known as the ‘Softy’ ice cream.
• In the 1980s, the older, thicker ice creams
made a comeback and were referred to as
‘Premium’ Ice Creams.
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Ice-cream is one of the most important part of
FMCG sector. It comes under Food and Beverage
segment. The total market value of Ice-cream
trade in India is more than Rs.20000 crore. It is
increasing day per day. During the year of 2002-
02, there was very little demand of Ice-cream in
India but as the time passed away, the demand
of Ice-cream is also increasing in India. Now a
day, there are six national level companies
engaged in dealing with Ice-cream including two
MNCs. The demand of Ice-cream is also increases
in India.
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MAJOR FACTORS:-
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We can get all the datas regarding the per
capita incoma of India from the following table:-
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going to purchase depicts. It has to suit certain
status symbol, quality and any other personal
brand requirements that the consumer may
have. It is important that the brand maintains
good will, satisfactory to the consumer
Health Issue to ice creams relating-The modern
consumer is highly health conscious and is
becoming aware of the rising health issues and
its impacts. It is important that the brand
satisfies this need of the consumers and ensures
health related gains rather than loss. About
which we will be discussing further in this report.
Suitability – The product should suit the taste,
flavor and ingredients that is in line with the
consumer needs and wants.
Purchase:-Price, Environment, Service
Price of ice cream -Price should be affordable
and the product should provide money’s worth in
terms of quality, quantity and consumer
satisfaction. as kids also form a main segment of our
section a proper care should be given as far as
pricing is concerned.
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Environment-The environment should be such
that the consumer wants to stay there and spent
some quality and quantity time.
Service- The service should be fast so that the
customer waiting time should be less and leads
to their satisfaction and results in formation of
good brand image.
Post-purchase:- Quality, Satisfaction, Store experience
Quality of ice cream – the quality of the ice
cream delivered certainly plays a vital role in
determining whether the customer will re
purchase the brand or not. The quality and taste
of ice cream determines the satisfaction level of
the customer and hence plays a vital role in
determining his approach towards the product.
Satisfaction from ice cream- well satisfaction is a
holistic picture the total experience of the
customer with the brand considering various
factors as mentioned above and then finally
arriving at a conclusion saying whether he is
satisfied or not from the product.
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COMPANY PROFILE
VADILAL ICE CREAM
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Book Value 0.00 0.00
EPS 4.10 -12.97
Dividend 0.00 0.00
PRODUCT PROFILE
TYPE FLAVOURS
CUP Vanilla
Chocolate Chips
Kaju Draksh
Butter Scotch
Rajbhog
Two in One
Kool Gulab
Chasmeshahi Cone
NOVELTIES Quik Sundae
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Slice Cassatta
Matka Kulfi
PARTY PACKS Kesar runch
Shahi Bonanza
Rose Kaju
Type : Cooperative
Industry : Dairy
Founded : 1974
Headquarters : Delhi, India
Key people :Sanjay Sinha, CEO, Mother Dairy
India Ltd
:Mr. Sunil Bansal CEO Hortilculture
SBU
Employees :2500
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Website :www.motherdairy.com
www.safalindia.com/
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(a) Ensure that milk producers and farmers
regularly and continually receive market prices
by offering quality milk, milk products and other
food products to consumers at competitive
prices and;
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120 MT per day, a 100 percent EOU, setup in
1996 at Mumbai supplies quality products in the
international market. With increasing demand
another state-of-the-art fruit processing plant
has been set up at Bangalore with fruit handling
capacity of around 250 MT per day.
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oils) and Safal (range of fresh fruits and
vegetables, frozen vegetables, fruit juices).
Mother Dairy Fruit and Vegetable Pvt. Ltd. offers
the following products: Mother Dairy markets
dairy products like Liquid Milk, Ice Creams,
Flavoured Milk, Dahi, Lassi, Mishti Doi, Ghee,
White Butter, Table Butter, Cheese, UHT Milk,
Dhara range of edible oils and the Safal range of
fresh Fruits & Vegetables, Frozen Vegetables and
Fruit Juices at a national level, through its sales
and distribution networks, for marketing food
items. Mother Dairy milk (Bulk Vended Milk) is
fortified with vitamin A @2000 IU per litre of milk
as a part of social accountability. This program
was started with the Mother Dairy, Delhi, since
February 1980and there after Mother Dairy is
continuing this program on their own as a social
responsibility without having any financial
assistance from the Government as well as since
it is felt that BVM is generally consumed by the
middle / lower middle / poor strata of the society.
It is also found that the dietary practices adopted
by these classes are deficient in Vitamin A.
Mother Dairy sources significant part of its
requirement of liquid milk from dairy
cooperatives. Mother Dairy sources fruits and
vegetables from farmers / growers associations.
Mother Dairy also contributes to the cause of
oilseeds grower cooperatives that manufacture/
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pack the Dhara range of edible oils by
undertaking to nationally market all Dhara
products.
At Mother Dairy, processing of milk is controlled
by process automation whereby state-of-the-art
microprocessor technology is adopted to
integrate and completely automate all functions
of the milk processing areas to ensure high
product quality/ reliability and safety. Mother
Dairy is an IS/ ISO-9002, IS-15000 HACCP and IS-
14001 EMS certified organization. Moreover, its
Quality Assurance Laboratory is certified by
National Accreditation Board for Testing and
Calibration Laboratory (NABL)-Department of
Science and Technology, Government of India.
Mother Dairy markets approximately 2.8 million
liters of milk daily in the markets of Delhi,
Mumbai, Saurashtra and Hyderabad. Mother
Dairy Milk has a market share of 66% in the
branded sector in Delhi where it sells 2.3 million
liters of milk daily and undertakes its marketing
operations through around 14,000 retail outlets
and 845 exclusive outlets of Mother Dairy.
The company’s derives significant competitive
advantage from its unique distribution network
of bulk vending booths, retail outlets and mobile
units. Mother Dairy ice creams launched in the
year 1995 have shown continuous growth over
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the years and today boasts of approximately
62% market share in Delhi and NCR. Mother
Dairy also manufactures and markets a wide
range of dairy products that include Butter, Dahi,
Ghee, Cheese, UHT Milk, Lassi & Flavored Milk
and most of these products are available across
the country.
The company markets an array of fresh and
frozen fruit and vegetable products under the
brand name SAFAL through a chain of 400+ own
Fruit and Vegetable shops and more than 20,000
retail outlets in various parts of the country.
Fresh produce from the producers is handled at
the Company’s modern distribution facility in
Delhi with an annual capacity of 200,000 MT. An
IQF facility with capacity of around 75 MT per
day is also operational in Delhi. A state-of-the-art
fruit processing plant of fruit handling capacity of
120 MT per day, a 100 percent EOU, setup in
1996 at Mumbai supplies quality products in the
international market. With increasing demand
another state-of-the-art fruit processing plant
has been set up at Bangalore with fruit handling
capacity of around 250 MT per day.
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LIC LOLLEEZ BUBBLE GUM
BANANA
SHARARAT
COLA
LEMON
ORANGE
CHULBULI
MANGO-RASPBERRY
KULFI PISTA
CUPS
VANILLA
STRABERRY
CHOCOLATE
CHOCO-CHIP
SUNDAE MAGIC COFFEE EXCESS
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JAMAICAN ALMOND FUDGE
FRUIT
CLASSICS STRABERRY CRUSH
MANGO MARVEL
LITCHI SURPRISE
CHOCO FUDGE
BRICKS
BADAM THANDAI
SHAHI NAZRANA
FRUIT-N-NUT
SIMPLY COFFEE
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OBJECTIVES
Basic:
*Comparative study towards Vadilal & Mother
Dairy
Other:
a)To study about Vadilal & Mother Dairy & its
Products.
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c)To study about consumer satisfaction
towards VADILAL & MOTHER DAIRY.
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Research Methodology
Research is a systematic method to gain a new
knowledge. The main aim of the research is to
find out the hidden truth and has not been
discovered yet. Research is thus, the originally
contribution to the existing stock of knowledge
making for its advancement.
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PRIMARY DATA:
The primary data are those which are collected afresh
and for the first time, and thus happens to be original
In character. The different methods that are used for
collecting primary data are as follows:
Interview Method
Observation Method
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Questionnaire Method
SECONDARY DATA:
These are those data which have already been
collected by someone else and which have already
passed through the statistical process. In this project
secondary data are collected from following sources:
Websites
Newspapers & Magazines
Reports and publications of various associations connected with
business and industry
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RESEARCH METHODOLOGY
USED:
Sample Size: 50
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Quality 26
Flavours 23
Company Image 1
Advertisement 0
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10.Most of time you aware about new
brand/flavour of ice-cream through?
OPTIONS GIVEN TO NO. OF
RESPONDENTS RESPONDENTS
CHOOSING THE
OPTION
Words of Mouth 16
Televisions 28
Radio 1
News Papers 5
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CONCLUSIONS
98% of respondents purchase ice-creams.
18% of respondents purchase ice-cream everyday,46% of
respondents were purchase 3-4 days a week, 14% of
respondents purchase ice-cream once a week, 6% of
respondents purchase ice-cream once a month and 18% of
respondents purchase ice-cream occasionally.
60% of respondents choose VADILAL as their favorite brand,
30% of respondents choose MOTHER DAIRY as their favorite
brand and rest of them (10%) choose other brands.
52% of respondents choose their ice-cream according to quality,
46% of them choose their ice-cream according to flavor, 2% of
them choose their ice-cream according to company image.
In that survey I found that price does not effect their purchasing
of ice-cream.
VADILAL is having better delivery system in comparison to
MOTHER DAIRY.
MOTHER DAIRY is giving high margin to the retailers in
comparison to VADILAL.
According to survey in BAREILLY region, the offers and
schemes effect the purchasing very much.
In BAREILLY region the awareness of new brand/flavor come
through TELEVISIONS and WORDS OF MOUTH.
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LIMITATIONS
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BIBLIOGRAPH
Y
WEBSITES:
www.google.com
www.scribd.com
www.wikipedia.com
www.motherdairy.com
www.vadilal.com
www.economictimes.com
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QUESTIONNAI
RE
Name:
Occupation:
Contact No. :
1. Do you buy ice-cream?
a) Yes:
b) No :
2. . How frequently do you purchase ice
cream?
a) Everyday: b) 3-4 times a
week:
c) Once a week: d) Once a month:
e)Occassionally:
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c)Cone: d)Others:
8. To what extent do the advertisements
and offers influence your purchase?
a)Very Much: b)Little Bit:
c)No Effect:
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