SAP BUSINESS SUITE SOFTWARE MODULES 1

Research paper on SAP Business Suite Software Modules

Shashank Jangiti

Student ID: 108-00-1262

University Of Northern Virginia

Course Title: CSCI588-1240

( Special Topics in Information Technology II-SP10)

Prof. Soroushi
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Declaration of Originality

I Shashank Jangiti declare that this research paper is my own work and has not been submitted in

any form for another degree or diploma at any university or other institute of tertiary education.

Information derived from the published and unpublished work of others has been acknowledged

in the text and a list of references is given in the bibliography.

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Research paper on SAP Business Suite Software Modules

Abstract:

Enterprise Resource Planning (ERP) systems integrate (or attempt to integrate) all data and

processes of an organization into a unified system. A typical ERP system will use multiple

components of computer software and hardware to achieve the integration. Today's ERP systems

can cover a wide range of functions and integrate them into one unified database ERP stands for

Enterprise Resource Planning. ERP is a way to integrate the data and processes of an

organization into one single system. Usually ERP systems will have many components

including hardware and software, in order to achieve integration, most ERP systems use a unified

database to store data for various functions found throughout the organization. The term ERP

originally referred to how a large organization planned to use organizational wide

resources. In the past, ERP systems were used in larger more industrial types of companies.

However, the use of ERP has changed and is extremely comprehensive, today the term can refer

to any type of company, no matter what industry it falls in. In fact, ERP systems are used in

almost any type of organization - large or small. In order for a software system to be considered

ERP, it must provide an organization with functionality for two or more systems. While some

ERP packages exist that only cover two functions for an organization (QuickBooks: payroll &

accounting), most ERP systems cover several functions. Today's ERP systems can cover a wide

range of functions and integrate them into one unified database.

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Table of Contents

1. 1.Body -SAP Introduction -- Pg5

2. SAP Customer Relationship Management --Pg6

3. How Companies will benefit with CRM --Pg8

4. SAP ERP (enterprise resource planning) --Pg9

5. How Companies will benefit with ERP --Pg12

6. SAP Product Lifecycle Management --Pg12

7. How Companies will benefit PLM --Pg14

8. SAP Supply Chain Management –Pg15

9. How companies will benefit with SC --Pg17

10. SAP Supplier Relationship Management –Pg18

11. How companies will benefit with SRM –Pg19

12. Summary –Pg20

13. References ---Pg21

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SAP is one of the top leaders in providing ERP:

SAP software allows the integration of all of a company’s business operations in

an overall system for planning, controlling and monitoring. Over 1000 ready-made business

processes are available, that include best business practices that reflect the experiences,

suggestions and requirements of leading companies in a host of industries. New features are

continuously being added to releases of R/3. SAP R/3 System provides an integrated suite of

business applications that covers a full range of processes used in almost any business. The main

application groupings are:

SAP Customer Relationship Management

SAP ERP (enterprise resource planning)

SAP Product Lifecycle Management

SAP Supply Chain Management

SAP Supplier Relationship Management

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SAP - Customer Relationship Management :

Customer relationship management (CRM) is a broadly recognized, widely-

implemented strategy for managing and nurturing a company’s interactions with clients and sales

prospects. It involves using technology to organize, automate, and synchronize business

processes—principally sales activities, but also those for marketing customers, and technical

support .The overall goals are to find, attract, and win new clients, nurture and retain those the

company already has, entice former clients back into the fold, and reduce the costs of marketing

and client service. [1] Once simply a label for a category of software tools, today, it generally

denotes a company-wide business strategy embracing all client-facing departments and even

beyond. When an implementation is effective, people, processes, and technology work in

synergy to increase profitability, and reduce operational costs

SAP Customer Relationship Management (mySAP CRM) is a complete multi-

channel suites supporting all customer-facing lines of business across marketing, sales, and

service, as well as customer interaction channels such as the Interaction Center, the Internet, and

mobile clients.

It provides:

Cross-industry and industry-specific end-to-end Business Processes.

Flexible and process-based deployment options.

An open, adaptable technology platform, powered by SAP Net Weaver.

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At the center of SAP CRM is the SAP CRM server, which consists of CRM Enterprise

functions, CRM Middleware, and various adapters.SAP CRM enables communication channels

between the CRM system and Mobile Clients, Handhelds, the Internet, and telephones or E-mail.

SAP ECC or R/3 systems can be used as backend systems, whereas Business Intelligence (BI) in

SAP Net Weaver and SAP. Supply Chain Management enhance the spectrum of functions.

SAP CRM excels because it does the following:

Provides the flexibility to create unique customer experiences – SAP CRM enables a

wide range of end-to-end business processes to address an array of marketing, sales, and service

situations. The functionality of SAP CRM is deployed step-by-step and easily adapts and extends

to create a more distinctive customer experience.

Drives the organization to more consistent, relevant interactions across all channels

and touch points – SAP CRM allows organizations to make the most of every customer

interaction across the entire customer life cycle by ensuring that each interaction is consistent

and relevant, with real-time information about the complete history, context, value, and

profitability of each customer.

Enables end-to-end processes within the industry value chain – SAP CRM is the only

application that helps organizations drive customer value, loyalty, and profitability across the

entire value chain. With best-in-class front-office functionality that complements industry-

specific processes, SAP CRM turns the vision of customer-driven growth into reality.
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How companies can benefit by SAP – CRM

One of the most effective ways for a business in any industry to achieve a

competitive advantage is by offering its customers superior service. But how can businesses

provide today's customers with the speedy, reliable, and consistent customer service – delivered

though multiple contact channels – which they demand?

SAP Business Communications Management software can help by enabling companies

to fully leveraging the expertise of the staff within your organization to fulfill customer

expectations

SAP Business Communications Management provides an advanced, all-IP

communication solution for multichannel contact centers and contact-intensive, multisite

organizations. It replaces traditional communications systems hardware with a software-based IP

telephony solution that can help make your staff's interactions with customers and partners more

effective.

Intelligent routing ensures that customers reach the right people within

organization – people with the skills to best address the customers' needs. Plus, unified queuing,

prioritizing, and routing of all contacts, no matter their format – telephone, e-mail, fax,

voicemail, text messaging, and the Web – ensures that users have a smooth, consistent

experience.
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SAP ERP (Enterprise Resource Planning)

A sound foundation is necessary to compete and win in the global

marketplace. The SAP ERP application supports the essential functions of business processes

and operations efficiently and is tailored to specific needs of your industry.

SAP ERP, an application included in SAP Business Suite software, delivers these solutions:

SAP ERP Financials

SAP ERP Human Capital Management

SAP ERP Operations

SAP ERP Corporate Services

SAP ERP Financials :

A sound foundation is necessary to compete and win in the global

marketplace. The SAP ERP application supports the essential functions of your business

processes and operations efficiently and is tailored to specific needs of your industry. SAP ERP,

an application included in SAP Business Suite software, delivers these solutions The world of

finance and accounting is radically changing – convergence of accountingstandards, greater

expectation for transparency, more demand by your line of businesspartners for clarity. SAP can

help. With more than 30,000 best-run businesses in over 120 countries running our 45 country

specific versions, SAP has enabled companies like yours to thrive in a business environment

characterized by intensified competition, uncertain market conditions, and

increased regulatory oversight.

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SAP ERP Human Capital Management

SAP ERP Human Capital Management (SAP ERP HCM) provides features and

functions that – along with SAP ERP's end-user service delivery options and workforce

analytics – can help you manage the following business processes:

Talent management – Support people during every phase of their employment – from

recruitment through training, development, and retention. Find the right people, put their

talent to best use, align employee goals with corporate goals, maximize the impact of

training, and retain top performers. With SAP ERP HCM, you can develop and deploy talent

more rapidly and flexibly than ever before. The solution supports and integrates all talent

management processes – so you can attract, acquire, educate, and develop talent; identify

and grow future leaders; and align and motivate talent with overall objectives.

Workforce process management – Streamline and integrate essential workforce processes

such as employee administration, organizational management, time management, benefits,

payroll, and legal reporting.

Workforce deployment – Deploy the right people with the right skills to the right positions

at the right time. Create project teams based on skills and availability, monitor progress on

projects, track time, and analyze results for strategic decision making. You can use SAP

ERP HCM to assign workers to appropriate jobs, projects, and teams; unify resource

management, project execution, and skills management; and optimally, schedule call center

staff and retail staff

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SAP ERP Operations

With SAP ERP Operations, your organization can realize its full efficiency and

cost-effectiveness potential. With smoother day-to-day operations, you can maximize your

profitability, free up resources and budget so that you can invest more in innovation. Gaining

competitive advantage, you can look toward the future, and operate as a best-run business over

the long term.

SAP ERP Corporate Services

With SAP ERP solution, a company can manage real estate; enterprise assets;

project portfolios; corporate travel; environment, health, and safety compliance; quality; and

global trade services more effectively.

SAP ERP Corporate Service can be implemented in:

Real estate management, Enterprise asset.

Project and portfolio management

Travel Environment, health, and safety management ,Quality management .

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How companies will benefit with SAP –ERP

With SAP ERP Operations, an organization can :

Automate and streamline operational processes with greater adaptability.

Increase productivity in your operations with a role-based solution and centralized information.

Extend collaboration to all value chain partners.

Improve operations performance with strategic business insight.

SAP Product Lifecycle Management

Product lifecycle management (PLM) is the process of managing the entire

lifecycle of a product from its conception, through design and manufacture, to service and

disposal. PLM integrates people, data, processes and business systems and provides a product

information backbone for companies and their extended enterprise. Product lifecycle

management is one of the four cornerstones of a corporation's information technology structure.

All companies need to manage communications and information with their customers (CRM-

Customer Relationship Management), their suppliers (SCM-Supply Chain Management), their

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resources within the enterprise (ERP-Enterprise Resource Planning) and their planning (SDLC-

Systems Development Life Cycle). In addition, manufacturing engineering companies must

also develop, describe, manage and communicate information about their products

SAP PLM supports core business processes in the following areas:

Product management – Enables planning and decision making to align high-level

product plans and objectives with corporate growth strategies, supported by product portfolio

analysis and management.

Product development and collaboration – Share critical information such as project

plans, technical drawings, product structures, product documentation, service bulletins, audit

results, and change orders across virtual teams.

Product data management – Encompasses comprehensive product master and structure

management, optimal recipe and specification control, proactive service and maintenance

management, and graphic visualization and publishing.

Lifecycle management – Enables product compliance, product intelligence, product

costing, tool and workgroup integration, project and resource management, and document

management.
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How companies will benefit with SAP- Product Lifecycle Management :

The SAP Product Lifecycle Management (SAP PLM) application can help companies

quickly develop and deliver the products that drive your business. With SAP PLM, companies

gain the following benefits:

Reduced costs – SAP PLM allows you to outsource tasks and focus on company's core

competencies while controlling the cost of relationship management. The solution also

allows you to manage the cost of changes and evaluate the progress of projects across

product lines.

Better business results – With SAP PLM, companies can develop innovative products,

explore new market opportunities, gain a higher market share, and increase customer

satisfaction.

Higher product quality – SAP PLM helps companies to manage product quality and reduce

waste throughout every phase of the product life cycle.

Faster development – The solution reduces time to market and time to volume by integrating

supply chain management and procurement closely.

Improved manufacturing operations – SAP PLM enables you to plan, measure, and track

equipment availability, operation, safety, and maintenance.

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Higher productivity – SAP PLM increases productivity through an easy-to-use, role-based

enterprise portal that delivers all of the necessary content to workers.

Better business decisions – SAP PLM supports decision-making at all levels with powerful

analytics covering areas such as portfolio management, occupational health, product safety,

product quality, and maintenance management.

Lower cost of ownership – SAP PLM can be integrated with operational systems, such as

computer-aided design, ERP, CRM, SRM, and SCM systems. Using a modular approach,

you can implement gradually to meet evolving needs.

SAP Supply Chain Management

The SAP Financial Supply Chain Management (SAP FCSM) application helps

support, accounts receivable, credit, and collections teams coordinate communication and

processes to manage receivables, analyze root causes of late payments, and proactively handle

customer disputes – providing tools to reduce days sales outstanding, and improve customer

service.

A supply chain is a network of facilities and distribution options that performs the functions of

procurement of materials, transformation of these materials into intermediate and finished

products, and the distribution of these finished products to customers and the process of

managing the whole chain of supply is called Supply Chain Management.

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Supply chains exist in both service and manufacturing organizations, although the complexity of

the chain may vary greatly from Industry

SAP FSCM includes the following applications:

SAP Credit Management

Employs sophisticated tools to analyze customer credit worthiness and establish policy

Helps a company to avoid overdue accounts and bad debt losses by proactively managing
customer credit risk exposure

SAP Biller Direct

Enables customer access to invoices, account status, and payment information over the
Internet

Integrates seamlessly with your existing customer or supplier facing portals

SAP Dispute Management

Resolves invoice disputes faster and more systematically

Reduces days sales outstanding (DSO) and improve cash flows

SAP Collections Management

Enables the more effective management of past due accounts

Ensures faster collection of delinquent payments though prioritized collections efforts

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How companies will benefit from SAP -Supply Chain Management

SAP SCM can help you transform a traditional linear supply chain into an adaptive network

with the following benefits:

Faster response to changes in supply and demand – With increased visibility into the supply

chain and adaptive supply chain networks, you can be more responsive. You can sense and

respond quickly to changes and quickly capitalize on new opportunities.

Increased customer satisfaction – By offering a common information framework that

supports communication and collaboration, SAP SCM enables you to better adapt to and

meet customer demands.

Compliance with regulatory requirements – You can track and monitor compliance in areas

such as environment, health, and safety.

Improved cash flow – Information transparency and real-time business intelligence can lead

to shorter cash-to-cash cycle times. Reduced inventory levels and increased inventory turns

across the network can lower overall costs.

Higher margins – With SAP SCM, you can lower operational expenses with more timely

planning for procurement, manufacturing, and transportation. Better order, product, and

execution tracking can lead to improvements in performance and quality – and lower costs.

You can also improve margins through better coordination with business partners.
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SAP Supplier Relationship Management

Many businesses are seeking to increase bottom-line cost savings delivered by

sourcing and procurement functions. By focusing onprocurement operations as profit centers,

forward-looking companies are strengthening supplier relationships and making procurement a

more strategic partner in the organization.

The SAP Supplier Relationship Management (SAP SRM) application automates, simplifies,

and accelerates procure-to-pay processes for goods and services. With SAP SRM, you can

reduce procurement costs, build collaborative supplier relationships, better manage supply bases,

and improve companies bottom line with innovative offerings and a faster time to market.

Part of the SAP Business Suite family of business applications, SAP SRM delivers an

integrated offering for automating goods and services procure-to-pay processes and extending

the value delivered by SAP Business Suite. To see exactly how SAP SRM can add value to the

company.

Procurement Business Process Outsourcing

More and more, organizations opting for business process outsourcing (BPO) are turning to

providers whose services are powered by SAP applications. Learn how you can generate

sustainable business value and dramatically lower costs and BPO risk with BPO-specific process

solutions.
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How companies will benefit from Supplier Relationship Management :

SAP SRM provides companies with the tools to drive superior results through an

end-to-end procurement process. Activities such as spend analysis, category management,

requisitioning, sourcing, contract life-cycle management, invoicing, and supplier

management, are part of an integrated platform.

SAP SRM enables organization to achieve the following business benefits:

Sustainable cost savings – SAP SRM enables tight process integration. As a result,

companies are able to achieve a closed loop from source-to-pay. Aggregating spend in a

single platform leads to optimized spend and supplier relationship management.

Contract compliance – SAP SRM provides visibility into enterprise expenditures and enables

the procurement organization to effectively demonstrate that spending activities, contracts,

and supplier interactions adhere to corporate guidelines.

Competitive advantage – SAP SRM gives you the tools to partner with key suppliers to

differentiate in your market, define your supplier management approach, and determine the

key metrics that are used to determine supplier success.

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Summary

As the world's leading provider of business software, SAP delivers products and

services that help accelerate business innovation for our customers. SAP believes that doing so

will unleash growth and create significant new value – for the customers, SAP, and ultimately,

entire industries and the economy at large. Today, customers in more than 120 countries run SAP

applications – from distinct solutions addressing the needs of small businesses and midsize

companies to suite offerings for global organizations.

Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP

currently has sales and development locations in more than 50 countries worldwide and is listed

on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol

"SAP."

Helping Companies Become Best-Run Businesses

SAP’s vision is for companies of all sizes to become best-run businesses. In today's challenging

business environment, best-run companies have clarity across all aspects of their business, which

allows them to act quickly with increased insight, efficiency, and flexibility. By using SAP

solutions, companies of all sizes – including small businesses and midsize companies – can

reduce costs, optimize performance, and gain the insight and agility needed to close the gap

between strategy and execution. To help our customers get the most out of their IT investments

so that they can maximize their business performance, our professionals deliver the highest level

of service and support.

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References

Alexis Leon (2009), Enterprise Resource Planning

Tata McGraw-Hill Publications

Kevin McDonald (2008), Mastering the Business Information warehouse

Wiley Publications.

George W Anderson SAP Implementation Unleashed

Sams Publishing .

Webpage Source

http://www.sap.com/usa/solutions/business-suite/

last updated 06/23/10