Total Quality Management

development, deployment,
and maintenance of
organizational systems

By-:
Akhilesh Jain
The TQM Improvement
Methodology - D.A.I.C
Define-

Analyse-

Improve-

Control
The DEFINE phase
a) Brain Storming
b) Multi Voting
c) Selection Grid
d) Problem Statement
The ANALYSE phase
a) The scope of the
subject matter
b) Current performance
(problematic) trend
c) Identify possible
causes of the
opportunity or problem
d) Detail diagnostic to the
root cause of the
confirmed true causes
The IMPROVE phase
a) Brainstorming of action
/ solution
b) Selection Grid
c) Benchmarking
d) Cost-Benefit Analysis
e) Control lot and testing
f) Pilot the action /
solution
g) Force-Field Analysis
h) Prevention Planner
The CONTROL phase
a) Trend Charting
b) Control Chart
c) Documentation
d) Audit
e) On-job training
f) Re-certification