Process Layout :

Healthcare
Process Layout in Hospitals
 High variability among patients
 Groups types of processes to provide

flexibility
 Weigh both quantitative & qualitative factors

in deciding the physical arrangement

 Examples : Physician Offices, Clinics &

Hospitals
 Separate departments: Intensive care,

surgery, OPD, medicine, etc

 Qualitative Measure -Closeness Rating Chart
Entran Waitin Dischar Dispens Recepti ICU Gift Cashier Pharma
ce g area ge ary on Shoppe cy
counter

Entrance - U I O A X U O O
Waiting - E E O E X U O
area

Discharge - E U X U A A
counter

Dispensary - U O X E I
Reception - U U O O
ICU - U X O
Gift Shoppe - U U
Cashier - I
Pharmacy -
Factors for Closeness
 Whether similar equipment or facilities are
used or similar work performed
 Sharing the same personnel, records &

communication
 Sequence of workflow
 Unsafe or unpleasant conditions
 Quantitative Measure - Trip Matrix
Entran Waitin Dischar Dispens Recepti ICU Gift Cashier Pharma
ce g area ge ary on Shoppe cy
counter

Entrance - 8 1 3 80 1 2 5 6
Waiting - 30 27 11 45 2 14 8
area

Discharge - 43 5 0 2 95 56
counter

Dispensary - 5 9 0 49 21
Reception - 4 9 13 8
ICU - 6 32 28
Gift Shoppe - 9 6
Cashier - 18
Pharmacy -
Hospital Layout - Level 0
Hospital Layout - Level 1
Conclusion

 Improved Layouts that save costs will pay the

one-time layout change costs over the years
 Cost – Benefit analysis to justify such changes

& make the facility more efficient

Thank You