Table 11.

KMO and Bartlett's Test for the Doctors Service Quality

Variables
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .841

Bartlett's Test of Sphericity Approx. Chi-Square 325.988

df 36.000

Sig. .000

Table 12. Component Matrix for the Doctors Service Quality

Variables
Component

1 2

Saw the doctor at the appointed time .844 -.375

Waiting time acceptable .766 -.549

The doctor spent adequate time with me .834 -.397

The doctor explained what he/she was doing during the consultation .886 -.043

The doctor took my opinion into account .894 .200

The doctor explained his/her decisions .829 .302

I got the information I wanted .779 .220

Agree with doctor's instructions .793 .401

The doctor wanted to know if I had pain. .681 .276

Extraction Method: Principal Component Analysis.

a. 2 components extracted.
 Table 13. Rotated Component Matrix for the Doctors Service Quality
Variables
Component

1 2

Saw the doctor at the appointed time .390 .837

Waiting time acceptable .218 .917

The doctor spent adequate time with me .369 .847

The doctor explained what he/she was doing during the consultation .640 .614

The doctor took my opinion into account .806 .435

The doctor explained his/her decisions .824 .316

I got the information I wanted .732 .346

Agree with doctor's instructions .861 .218

The doctor wanted to know if I had pain. .695 .238

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 3 iterations.

Table 14. Doctors Service Quality Variables

Time Consciousness Service Consciousness

Saw the doctor at the appointed time
Waiting time acceptable
The doctor spent adequate time with me
The doctor explained what he/she was doing during
the consultation
The doctor took my opinion into account
The doctor explained his/her decisions
I got the information I wanted
Agree with doctor's instructions
The doctor wanted to know if I had pain