How to Problem Solve: In 16 Steps

Harry J. Chong

Problem solving can be very difficult. Often when we are caught in dilemmas, we operate
inefficiently due to stress. By breaking down the problem solving process we can make
the effort overall easier. There are several steps to solving a problem.

They have been split into two parts—pre and process—and are as follows:

A) Pre

01. Acknowledge

Acknowledge problem. Ask, ‘What has happened?’

02. Identify Malfunction

What does this problem do? What is it doing or preventing me from doing? What is the
significance?

03. Research

Find out more about your problem, allowing you to identify severity, and gain general
knowledge. You may research your own memories if nothing else is available.

04. Independence

Ask, ‘Can I solve this problem on my own? What are the odds?’ If NO— go to step six.

05. Effort

Is it worth the effort to do it on my own? Should I hire or summon someone else to solve
this problem for me?

06. Hire

Employ or recruit an individual (or team), more knowledgeable than yourself, to solve
your problem.

07. Resources

What could possibly help me solve this problem? Do I have books, tools, etc? Write down
list.

08. Gather

Gather your resources into one place. Have them ready to use.

(Continued)
B) Process

09. Observe

Informally gather information about problems by simply observing. Do not interact with
problem. What do you see? What is happening? Look around you.

10. Retrace

Retrace your steps. Root around in your memory. What did you do before this problem
occurred? Note any steps you took that possibly led to your troubles.

11. Reversal

Can the problem be fixed by reversing your steps? If ‘yes,’ reverse steps. If ‘no,’
continue.

12. Interact

Interact with object or problem and see what reactions are given. Note reactions as
positive or negative. Observe, observe, observe.

13. Checklist

Based on interactions and further observations, note mentally or write down

approximate or possible solutions. List them in order from the least difficult to the most
difficult in your head or (preferably) on paper.

14. Test

Test possible solutions. Begin with the simplest first. Use your resources.

15. Solution

Has the problem been solved yet?

16. Notes

Take note of expended time, resources, and effort. If problem is found to be beyond your
abilities return to step “4” and follow.

Fin.