Thea Mediterranean Restaurant

Word of Mouth (WOM) Analysis

Text of 513 Customer reviews, published at Yelp.com and OpenTable.com before September 1, 2010, was analyzed by Opinion Miner software to
produce the following findings.

Summary

 Most opinions (23%) expressed in reviews are about the taste and quality of food with average score their culinary experience 1.32out of 2.00

 The highest score 1.36 out of 2.00 is given for an Atmosphere/Ambiance

 11% of reviewers commented on value of their experience with an average score of 0.90 out of 2.00;

 The Service was rated at 1.21 with 66.4% positive commentary by 21% of reviewers.

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206 Water Street, Pt. Richmond, CA 94801 415-742-2580
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 What Brings Them Here?
Bread

Salads

Drinks

Wines

Lunch Menu

Portion size

Customer Service

Food Taste

Atmosphere

0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60

Scores

©Amplified Analytics Inc.

206 Water Street, Pt. Richmond, CA 94801 415-742-2580
info@amplifiedanalytics.com www.amplifiedanalytics.com
 Experience Attribute Score Negative Votes Positive Votes

Atmosphere 1.36 2.7% 97.3%

Ambiance 1.22 0.0% 100.0%
Customer Service 1.21 33.6% 66.4%
Portion size 1.18 14.3% 85.7%
Lunch Menu 1.17 6.3% 93.8%
Wines 1.15 0.0% 100.0%
Drinks 1.13 6.3% 93.8%
Salads 1.10 0.0% 100.0%
Bread 1.09 0.0% 100.0%
Comfort 1.00 38.5% 61.5%
Price/Value 0.90 67.3% 32.7%

Click here to access more detailed information and verbatim analysis.

This analysis is produced using Opinion Miner© software.

Source of Data: This analysis uses a statistically representative subset, but not the complete set of the customer reviews published on popular public sites such Yelp.com
and OpenTable.com, before September 1, 2010. In the course of an engagement, the complete set would be collected, monitored for updates, processed and analyzed.
Products, brands and their competitors are selected by Amplified Analytics’ customers.

©Amplified Analytics Inc.

206 Water Street, Pt. Richmond, CA 94801 415-742-2580
info@amplifiedanalytics.com www.amplifiedanalytics.com