H Admin ITFM O1 & O2

1 What is primary information? 1

2 Give an example of primary information. 1

3 What is secondary information? 1

4 Give an example of secondary information. 1

5 What is internal information? 1

6 Give an example of internal information. 1

7 What is external information? 1

8 Give an example of external information. 1

9 Describe qualitative information. 1

10 Describe quantitative information. 2

11 Give examples of both. 2

12 List 5 features of good/effective information 5

13 Define strategic decisions 1

14 Define tactical decisions 1

15 Define operational decisions 1

16 ICT and workflow: give an example of how ICT improves each stage of 3
workflow:

a) INPUT

b) PROCESS

c) OUTPUT

17 How has ICT changed working practices? Please refer to different working 2
practices.

18 What are the benefits of good data management? 2

19 What can happen is data management is badly designed and implemented? 2

20 List 3 ways of securing information 3

21 Identify the main features of the following acts: 3

Data Protection Act

Copyright, Designs and Patents
Computer Misuse