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com found
that over 63 per cent of respondents admitted to wasting time at work and the average amount was 1.7
hours out of a typical 8.5 hour day.
The report suggests that although there has been a steady decline in the amount of time wasted "companies
are still paying billions in salaries for which they receive no direct benefit".
Respondents also reported making personal phone calls and taking longer than necessary to run work-
related errands.
The survey found that younger employees waste the most time - an average of
"While a certain amount of wasted time is built into company salary structures, our research indicates that
companies with a challenged and engaged workforce can expect more productivity in return."
Research shows the amount of time wasted at work has declined by 19 per cent since the first survey in
2005. At that time employees reported wasting an average of 2.09 hours per day, decreasing to 1.86 hours
in 2006. This trend is thought to reflect numerous factors, including a growing economy, increases in
employee productivity and a tightening labor market.
"A shortage of labor and tighter company budgets have resulted in an increased burden on employees who
now have less time available to waste. This translates into a greater return for companies but increases the
risk of employee burnout. When increasing workloads, organizations should also allow a certain amount of
flexibility for employees to conduct personal business or take a mental breather."