SHANGRI-LA HOTEL QARYAT AL BERI

STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedure

Task: Computer Failure Task No: 14C OJT Hours:

INTRODUCTION

Objective : To create back up files and not disturb operations due to computer failure.
Need : In order to conduct proper billing without inconveniencing our guests.
Interest :

Training Aids / Equipment: Receipt book & revenue log book

TASK BREAKDOWN MINIMUM STANDARDS TRAINER’S NOTES

All personnel should be well trained to

handle prolonged computer failure in order
to ensure the following:

 Continued guest service

 Maximum control over existing data
 Minimum effort to update computer
data once resumed

1. Handling of charges  All charges which have not been posted

at the time the computer went down,
must be kept together and posted as
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club & Recreation Date: Resident Manager Date:
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedure

Task: Computer Failure Task No: 14C OJT Hours:

soon as the system has been restored.

 Note the time most recent guest ledger

balance has been printed since it plays
an important role in the backup
procedure.
 Have a manual slip for guest signature
as a back up and forward immediately
to Front Office in case they check-out.

2. Spa reservation  All reservations are recorded on a hand

written sheet.

3. Closing procedure  Forward all manual receipts and other

existing from the computer system to
the drop box safe.
 Fill up all reports needed in balancing
the cash float.

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb

Designation: Signature: Designation: Signature:
Health Club & Recreation Date: Resident Manager Date:
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Billing Procedure

Task: Computer Failure Task No: 14C OJT Hours:

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb

Designation: Signature: Designation: Signature:
Health Club & Recreation Date: Resident Manager Date:
Manager