Have you had any

poor/good
experiences when
communicating with
a HSC professional?
 AO1 a
Recognise the different types of
communication used in care settings
and their purposes
 Today’s learning
1. Understand the importance of communication
in care settings

2. Identify the different types H & SC care settings

3. Describe the different purposes of the

communication methods

4. Understand AO1a requirements

 AO1 Deadline:
w/b 21st September 2009
 Why is
communication
in care settings
important?
Health , Social Care
and Early Years
Settings
 Health and Social Care Settings
• In small groups:

1. Choose one care setting

2. Give examples of the care workers who
might work in these settings
3. Who might they interact with?
 Types of communication
On your own, write down as many examples of types of
communication on separate post it notes

In small groups, collate the examples and cluster them

On a different colour post it note write the title of the

cluster ( e.g. type of communication method)
 Comput
Special
erised

Different
methods of
Written communicatio
n

Oral
 AO1a requirements
Description of the Purposes of the Examples of how
communication communication the communication
method method method can be used

Oral communication

Written communication

Computerised
communication

Special communication
 The purpose of oral communication
• Asking for information
• Welcoming people
• Calming people who are experiencing strong emotions
• Building a sense of trust
• Establishing a professional relationship
• Carrying out interviews and assessments
• Problem solving
• Providing emotional support
• Explaining issues, policies and procedures
• Educating
The purpose of written communication
• Medical records
• Assessments
• Records of learning and achievement
• Handover information
• Formal policies and procedures
• Letters
• Educating
Where, who,
• School reports how, why?

• Menus
Examples of computerised communication

• Email
• Internet
• Electronic medical records
• Electronic data
• Pagers
• Faxes
Where, who,
• Mobile phones how, why?
 Health and Social Care Settings
• Return to your posters:

1. Which type of communication methods

would be used?

2. Give examples of the different methods they

might use to communicate with
 For next lesson:
Complete your
introduction, and
description and
purpose of the
methods (AO1a)
 Write 5 different
forms of written
communication in
care settings