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GENERAL INFORMATION

1. Do you own a Chevrolet


car?
Yes_______ no________

2. Which variant do you own?

SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____

3. How long have you been using this


car?
Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____

SATISFACTION ABOUT THE SHOWROOM


4. How satisfied are you Totally Very Somewhat Very Totally
withthe ease of contacting satisfie satisfie satisfie dissatisfie dissatisfie
the d d d d d
person who is
entertaining
you?

5. How satisfied are you


withthe way problems
were
solved
?
6. How satisfied are you
withinformation clarity
about
the
car?
7. How much are you
satisfied with the
products
and services offered
by
rajvir
motors?
8. According to you how
much are you satisfied
with
after sales services of
the
company?
9. Were you satisfied with the extra benefits provided by the dealer/sales
person?
10.How much are you satisfied with the finance service provided
here?

(Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very
dissatisfied
and totally2 dissatisfied means 1
point)

11. Do you think that the delivery of cars was made in


time?
YES_____ NO_____

12. Are you satisfied with staff working


here?

YES____ NO______

13. Do you think the staff working here has proper


knowledge?

YES_____ NO_____ DON’T KNOW______

14. Before buying a car from here were you offered a test
drive?

YES_____ NO_____

15. What was that single most important reason for initially buying the car of this brand or from
this dealer
?
Advertisements___
_
Recommended by others_____

Location____

Quality product_____
16. On a scale of 1 to 5 how would you rate you overall purchase
experience?

17. Based on your overall experience how likely would you be to purchase another vehicle of
this brand/dealer, if you have to replace within a
year?

Definitely
Definitely
Might be orwould
not
notwould

5
4
Probably wouldProbably
3 would not
2
1

SATISFACTION ABOUT CHEVROLET CARS

18.According to your preference rate the following for buying a Chevrolet


car?
Price
Overall body look
After sales service

Brand image

Superior quality

Good mileage

others
19. How much are you satisfied with the performance off Chevrolet
car?

Totally Very Somewhat Very Totally


satisfie satisfie satisfie dissatisfie dissatisfie
d_____ d_____ d______ d______ d______

20. Do you think that your car is better than cars of others companies in this
segment?
Yes____ no____

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