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(Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very
dissatisfied
and totally2 dissatisfied means 1
point)
YES____ NO______
14. Before buying a car from here were you offered a test
drive?
YES_____ NO_____
15. What was that single most important reason for initially buying the car of this brand or from
this dealer
?
Advertisements___
_
Recommended by others_____
Location____
Quality product_____
16. On a scale of 1 to 5 how would you rate you overall purchase
experience?
17. Based on your overall experience how likely would you be to purchase another vehicle of
this brand/dealer, if you have to replace within a
year?
Definitely
Definitely
Might be orwould
not
notwould
5
4
Probably wouldProbably
3 would not
2
1
Brand image
Superior quality
Good mileage
others
19. How much are you satisfied with the performance off Chevrolet
car?
20. Do you think that your car is better than cars of others companies in this
segment?
Yes____ no____