Company Brochure HCL

Systems
Integration
Information &
Communication
Technology
Digital
Lifestyle
Contents
Who we are 10
Our vision and mission 11
Milestones 12
Our manufacturing facilities 14
Our quality assurance 15
Our service support network 16
Our geographic network 17
What we offer 18
Integrating systems for the future 20
Integrating the future through people power 36
Integrating ourselves with a greener tomorrow 38
Awards and accolades 40
HCL Infosystems Ltd. | 01

The future lies in the
seamless integration of
systems and technologies
with business processes…
An integration that facilitates

operations, simplifies
c o m p l e x i t i e s , i m p ro v e s
productivity and enhances the
value delivered to customers

+
The World Bank has projected 8% growth for India in 2010,
which will make it the fastest growing economy overtaking
China’s expected 7.7% growth.
*Source: World Bank, 2009

The Indian economy is amongst the fastest growing
economies in the world:
Indian
53%
service
sector 53% growth
9%
Indian
economy 9% growth
6.5%
India in
2010 : 6.5% growth
}
India’s economy has grown by more than 9% for three consecutive years and has seen a decade of 7%+ growth, thereby enabling the
reduction of poverty by 10%
*Source: Indian Economy Overview, EconomyWatch, January 2009
}
During this period of stable growth, the performance of the Indian service sector has been particularly significant. The growth rate of the
service sector was 11.18% in 2007 and now contributes 53% of GDP
*Source: Indian Economy Overview, EconomyWatch, January 2009
}
Global growth is expected to rebound to 3% in 2010, led by the twin propellers of China and India projected to grow at 8% and 6.5%
respectively
*Source: IMF Outlook, 2009

With a robust CAGR of 16.4%, the Indian IT sector is slated for a
phenomenal ~ 50% growth in the next three years.
*Source: IDC / Gartner
50%
Indian
IT sector 50% growth

Positioned in the fastest growing ICT
market in the world
Contributing to the exceptional growth of the IT industry are steep growth sectors such as:
}
Telecom - fastest growing market
With 45% growth in broadband penetration, mobile tele-density of 42.25% & a population of over a
billion, the Indian telecom market is the second fastest growing market in the world
*Source:TRAI
}
Security - colossal opportunity
The Indian security market is estimated at around US$ 1Bn in 2009 and expected to reach US$ 9.7Bn
by 2016, with airports, mass transport and maritime constituting the major sectors
*Source: Frost & Sullivan
}
Core sectors - blueprint of progress
The immense investments envisaged in the power, infrastructure, health & education sectors are
expected to further fuel the Indian IT industry's brisk growth
}
Education - key to success
The Prime Minister has termed the 11th Five Year Plan as “India's educational plan”, with the
government proposing to invest Rs. 31,000 Cr in National Skill Development

Integrated ICT Systems that
seamlessly bridge business
processes with customers and
citizen requirements are amongst
the key drivers for sustaining these
growth plans. HCL is amongst the
best positioned Indian companies to
address the growing demand for
Systems Integration (SI) in the
Information & Communication
Technology (ICT) infrastructure
development sector.

HCL’s core strengths make it a leader in the ICT
market...
}
HCL is amongst the largest ICT companies in India with an networks for the defence sector and the National
India facing focus and over three decades of trusted Internet Backbone Infrastructure for broadband
relationship with our customers services
}
Known for quality and innovation, HCL is a specialist }
HCL’s “Best Assured” stamp of quality ensures that the
ICT technology player best is delivered to our customers
}
Has played a pioneering role in moulding the Indian IT }
Delivering sustainable growth through an integrated
industry as we see it today environment friendly program - HCL ecoSafe
}
HCL has one of India's largest distribution and retail
}
Offers a vast range of technology solutions, domain
networks to market a range of IT & Digital Lifestyle
expertise and products catering to business needs across
products
the sectors of Telecom, BFSI, Power, e-Governance,
}
HCL has a network that reaches out to 93,000 retail
Infrastructure, Health, Education, Media &
outlets over 11,000 plus towns
Entertainment and Retail over the last three years }
An unmatched service and support infrastructure that
}
Executed many large SI rollout projects in India including reaches out to all corners of India
the single largest rollout of ERP licences in the }
Provides world-class support services. Ranked No. 1 IT
enterprise segment, one of the largest VoIP services company as per DQ CSA 2009

Who Our vision Milestones Our Our quality Our service
we are and mission 12 manufacturing assurance support
10 11 facilities 14 15 network 16
Who we are
Incorporated in 1986, HCL

Infosystems Ltd. is amongst the
largest India facing ICT
companies and the pioneers of
modern computing in India.
Part of the $5 billion HCL Enterprise,
The company is engaged in
HCL Infosystems Ltd. operates across
developing and implementing diverse areas comprising ICT Products
solutions for diverse market & Solutions, Systems Integration, Office
segments across a range of Automation, Digital Lifestyle Products,
technologies. Managed ISP Services, Homeland
Security and Managed Network
Solutions.

Our What Integrating Integrating the Integrating ourselves Awards and
geographic we offer systems for future through with a greener accolades
network 17 18 the future 20 people power 36 tomorrow 38 40
With a clear vision to bring technology

solutions that make a lasting difference
in the lives of the people, HCL has
evolved from being an IT products
manufacturing company in India to
becoming a leading multi-faceted
technology ICT Products, Services and
Systems Integration Company.
Endorsed with ISO 9001-2000

certification for ICT Services & Systems
Integration and ISO 14001 for
manufacturing, HCL is fast emerging as
the preferred next generation partner
for companies looking to build the
intelligent infrastructure of tomorrow.
Our vision Our mission

Together we create the enterprises of To provide world-class information
tomorrow. technology solutions and services to
enable our customers to serve their
customers better.

Milestones
}
Hindustan Computers
Limited is born }
Indigenously develops
}
Develops first 4-bit }
S u c c e s s f u l ly s h i p s RDBMS, a networking
microprocessor-based in-house designed OS and client server }
Launches country’s first
scientific computer micro-computer at the architecture, in the same Desktop Enterprise PC }
HCL Infosystems
made by HCL Labs same time as Apple period as global IT peers brand - BusyBee Ltd. is incorporated
1976 1978 1983 1985 1986

2004 2005 2006
}
HCL Infinet managed Nokia Care }
IDC rates HCL Infosystems as No. 1 }
Ties up with Apple for iPod distribution
Centres receives ISO 9001: 2000 Desktop PC company in India }
Completes 30 years in India
certification }
Announces landmark initiative to }
Maintains its commercial Desktop PC
}
Maintains No. 1 position in the increase PC penetration and create leadership for the fifth consecutive year
Desktop PC segment for year 2003 computing for masses in India }
Showcases computer solutions for the
}
IDC India - Dataquest Customer through the launch of sub 10K PC rural markets in India
Satisfaction Audit 2004 rates }
Unveils India’s first segment specific
HCL Infosystems as No. I in the range of branded notebooks - ‘HCL
desktop PC category Leaptops’
}
HCL Labs brings out HPC }
Commences production in its ISO
solutions for Indian market 14001 & ISO 9001:2000 certified
manufacturing facility in Rudrapur,
Uttarakhand
}
Becomes the market leader in India for
Thin Clients

}
Becomes the first company
to cross the 100k units
milestone in the Indian
}
HCL Front Line division }
Launches HCL }
Launches HCL Infinet Desktop PC market
set up to address the BeanStalk - India’s with the announcement }
Launches India’s first
emerging market for first multimedia of the national ISP/NLD W i n d ow X P e n a b l e d
home computers home computer policy Beanstalk Media Centre PC
1993 1995 2000 2003

2007 2008 2009
}
Wins CNBC Awaaz Consumer Award }
Awarded as one of the best three }
Largest selling enterprise desktop
for personal computers companies to work for in India by brand for the seventh consecutive year
}
Announces ‘HCL ecoSafe’ program to Business Today }
Recognised as best employer in the
spearhead its environment protection }
Unveils the future of personal Indian IT industry, 2009, by DQ-IDC
initiatives. Launches a new range of computing - unveils next generation, survey 2009
eco-friendly Desktops & Laptops ultra portable, sub Rs.14000/- laptops }
Ranks No.1 IT Services Company as
}
Launches “Best Assured” Campaign for the first time in India per DQ CSA 2009
}
Launches its innovative offering - }
HCL Digilife chain becomes the most }
Wins prestigious Dun and Bradstreet
Data-Centre in a Box, and wins Intel awarded retail chain in 2007-08 Rolta Corporate Award for being
Innovation Excellence Award for the }
Incorporates HCL Security Ltd., a 100% leaders in the Computer Hardware
same subsidiar y to provide Systems and Peripherals category
Integration solutions for security &
surveillance
}
Launches HCL Touch - a pioneering
initiative in the Indian ICT sector for
customer care services

Our manufacturing facilities

With four state-of-the-art manufacturing facilities - two at Puducherry, one at
Chennai & one at Uttaranchal - HCL has a production base that is well-positioned
to develop and produce built-to-order products & peripherals across the entire
range of products in ICT hardware.
Notebooks
Colour
Monitors
Desktops LCD
Monitors
Keyboard
Workstations Business
Servers
Thin
Clients

Our quality assurance

HCL’s facilities are ISO 9001:2000, ISO 14001:2004,
ISO 13485:2003 and TS 16949:2002 certified, with
We shall deliver defect-free products,
plant capacities as follows: services and solutions to meet the
requirements of our external and
Manufacturing Facilities Installed Capacity internal customers, the first time,
Puducherry 1.0 million computers
Uttaranchal 1.0 million computers
every time.
State-of-the-art IT systems such as MRP, ERP & online

configurators enable HCL’s manufacturing facilities
to leverage the power of IT in achieving optimum
efficiency & delivering quality products to customers.
They are supported by HCL’s Product Engineering and
R&D labs, which are constantly engaged in developing
new products and solutions.
Driven by strong manufacturing processes, HCL strives
to deliver defect-free products & services to meet the
requirements of its customers.
HCL’s product range encompasses: Notebooks,
Desktops, Business Servers, Workstations, LCD
Monitors, Colour Monitors, Keyboards, Thin Clients,
Terminals, POS Products, Networking Products, Self
Service Kiosks and more.

Our service support network

Focusing on the Indian market through 505 service
locations reaching out to 4,000 towns, HCL offers
a wide spectrum of services through a Direct
Support Service infrastructure - the widest in the
country.
With state-of-the-art Networking Operations Centres for delivery of Managed
Network services and the setting up of the Remote Infrastructure Management
Centre, HCL offers a wide range of software & hardware services including
operations & facilities management.
We provide 24x7 customer care support for our personal computer customers
through our 'HCL Touch' service. These services are accessible over phone, mail,
chat & SMS for the convenience of our customers.

Our geographic network

}
Service locations catering to 4,000 towns and cities
}
505 HCL Touch points owned and manned by HCL
}
Network of Regional Response Centres & Contact Centres
}
3,600+ direct service engineers on field
}
33+Years of experience in delivering ICT services
}
Network of Test & Repair Centres backed by logistics chain that
reaches to all corners of India
}
Certified Test & Repair centres with component level repair
capability
}
200 seat training centre with state-of-the-art labs
}
Support base of over 3 million assets in 75,000+ sites
}
Established Escalation & Management Process
}
ISO 9001-2008 for ICT Services & Systems Integration delivery

What we offer
HCL provides a wide range of products and services for a diverse spectrum of
customers, with its portfolio of products and services encompassing the following:
1 In the Enterprise Segment

ICT and Networking,
Infrastructure Consultancy &
Systems Integration Facilities Management Service
Our SI practise drives the technology-enabled business We design, rollout and implement large & complex corporate IT
transformation programs of our clients, primarily public & private infrastructures. We offer a range of flexible services to operate &
sector corporations, in various sectors and central, state or manage the complete ICT & Automation Infrastructure of our
municipal government agencies and entities. We offer turnkey SI clients leveraging our unmatched service network.
services that integrate best-in-class products and solutions to meet
the business needs of enterprises across diverse sectors including:
Telecom, e-Governance, BFSI & BFSI Co-op, Power, Railways, Health,
Security, Media & Entertainment,Airports/Ports, Defence, Education
and Retail.
IT Audit, Security Compliance

ICT Products & Risk Management
We offer an entire range of IT products which include PCs, We assist customers in evaluating processes and technology to
Notebooks, Servers, Imaging, Printing, Voice & Video solutions, secure their infrastructure and in minimising the risk to meet their
Networking Products, TV and FM Radio Broadcasting solutions, requirements.
Communication & Security solutions.
2 In the Consumer and Retail Segment

Computing and Lifestyle Products Digital Lifestyle Products
We offer a wide range of IT products which include Desktops, We distribute a broad range of Digital Lifestyle products that include
Laptops, Computer Peripherals & Accessories and Digital Lifestyle Nokia GSM cellular phones and its accessories, iPods, memory
products. devices, digital cameras and provide related customer support
services.

ERP Consulting & Services Strategic Outsourcing Services
Through strategic associations with Oracle, SAP, Microsoft and other We offer a one-stop shop for strategic outsourcing of information
Software & ERP companies, we offer state-of-the-art IT consulting systems leading to an overall advantage for the customer in
services to align the IT strategy with the business strategy. reduction of deployment time, access to a pool of technical expertise
and lowering the cost of total ownership.
3 In the Training and

Skill Development Segment
HCL CDC
HCL Career Development Centres is the training

arm of HCL Infosystems.We bring with us a legacy
of excellence that spans more than three decades.
We seek to address the increasing demand for
skilled professionals in the ICT arena by offering
real world practical training to students on
enterprise-wide ICT deployment and integration
assignments, thereby transforming them into
industry-ready professionals.
Education Solutions
We offer a range of technology solutions for the Digital classroom & the Digital campus.We are proactively engaged in developing state-of-the-
art customised solutions including content for institutions and schools, through our Digicampus & Digischool suite of products.
Our distribution and retail network

We have a significant distribution and retail network in India for Digital Lifestyle, Office Automation and other ICT products. Our distribution
network includes more than 700 re-distribution stockists, 750 micro-distribution partners and 93,000 dealers. Our distribution and retail
operations cover customers in more than 11,000 towns in India.We also have significant warehousing capacity with facilities in 28 cities in India.
We manage our distribution and retail network by implementing a three-tier distribution model for enhanced reach: (i) we use our extensive
network of re-distributors and dealers to reach towns and villages in India with a population of over 5,000 (ii) we sell products through organised
retailers in larger towns and (iii) we sell products through 65 HCL Digilife stores located in large cities across India.We believe that our various
distribution channels enable us to comprehensively cover the various segments of the Indian market, including markets that are comparatively
under-penetrated.

Integrating systems for the future

Airports /
Telecom
Ports
Health e-Gov
BFSI
Retail
Presence BFSI
Media & Co-op
Entertainment
Power
Defence
Security
Education
Railways
The fast pace of growth in the Indian economy has transformed the way systems and
technologies are deployed. It is seen across verticals and sectors that organisations are
looking for efficiencies of operations through the use of technology. The more complex
systems and technologies become, the more urgent is the need to ensure their flawless
integration to deliver exceptional value to users.
To address this growing demand, HCL has reoriented its operations to focus increasingly on
Systems Integration solutions for its customers. Our Systems Integration capabilities span
a diverse range of services including Consultancy, Solution Design, Selection of Technology
Components, Project Rollouts and Operation & Maintenance.
We have also developed a range of Hardware & Software Products, Processes & Project
Management Methodologies for various customer verticals including Banking, Financial
Services and Insurance (BFSI) to e-Governance, Power,Telecom, Railways, Defence, Security,
Education, Infrastructure, Healthcare, Retail and Media & Entertainment.
We have built a model that leverages our strengths with that of leading technology partners
including Microsoft, Oracle, SAP, IBM, HP, Symantec, Cisco, Sun, CA and Hitachi to rollout
solutions that incorporate the best-of-breed technology to meet our customers' business
requirements.

A glance at the complete range of HCL's Systems Integration solutions across verticals:
1. Telecom
The Telecom industry is today laying the backbone of a ubiquitous network with the
potential of connecting every electronic device on the planet. It requires diverse
technologies to be brought together, interconnected on one network, offering an
anytime anywhere service that is changing the way the world lives.
At HCL, the solutions we provide to our clients include Operation Support Services (OSS), Business Support Systems (BSS), Next
Generation Networks (NGN), Security, Embedded Solutions, Switching, Signaling, Transmission and Access Solutions, Network Design
and Mobility Solutions. HCL's Telecom SI practise works on cutting-edge technology, explicit from the fact that our deployed projects are
based on WiMax, 3G, IPTV, MPLS and Broadband Services Technology.
The solutions deployed have enabled high speed wireless access to urban and rural customers, MPLS backbone for the defence sector and
convergent billing solution for telecom service providers.
Unified Billing Solution for

transparent accounting
From an infrastructure perspective, it connected SSAs and

Sector:Telecom
exchanges across the country with four data centres. All of these
were clustered on a network to achieve a high availability
Customer: One of the leading telecom service providers
configuration. From an application perspective, it is an end-to-end
in India.
integrated system providing order booking, customer handling,
provisioning, installation, billing, payment collection & IVRS
Business Situation services. From an infrastructure maintenance perspective the
The customer provided a comprehensive range of telecom hardware, software and network was monitored and maintained
services including Wireline, CDMA Mobile, GSM Mobile, Internet, to deliver the defined SLAs.
Broadband, Carrier Service, MPLS-VPN,VSAT & VoIP services. In
the existing system, interconnect calls were monitored by the Key Benefits
Points of Interconnect (POI); it also was used to detect call
?System consolidation, resulting in reduction of O&M cost
violations, and for claiming the prescribed higher rates from
?Online mediation of CDRs, eliminating the need for bill data
operators. This system was not efficient, resulting in delayed
transportation and fraud on this account
revenue realisation & leakage of revenue.
?Proper accounting of payments & receivables for better
financial management
HCL’s Solution ?Supports different tariffs, different billing cycles and different
HCL implemented Inter Operator Billing and Accounting System discounting schemes for different categories of subscribers
(IOBAS), which is a Call Data Record (CDR) based computerised ?Enabled Pre-paid and Post-paid billing integration
billing platform that transformed its MCU based billing to a CDR- ?Host of online services, online query and prompt customer
based billing system. response

2. BFSI
Our portfolio of solutions to the Banking, Financial Services and Insurance (BFSI) sector
includes infrastructure components, software products and professional services.
HCL is the preferred partner to many of the major banks and insurance companies. We
provide a range of solutions including MIS BI & Data Warehousing, Compliance Solutions,
Mobile Banking, ATM & Self-Service Solutions, MICR and Cheque Transaction, Core
Insurance Applications Payment Hub & Financial Inclusion Solutions. These solutions are
based on a flexible component-based architecture.
3. BFSI Co-op
The Regional Rural Banks and Co-op Banks in India have contributed in a major way to the rural
development of the country. Turnkey solutions help a Co-op Bank to lower the total cost of
operations and deliver prompt & efficient services to its customers. The Co-operative Banking
vertical is a focus area for HCL within its BFSI practise.We have a host of offerings including:
?HCL BancMate Core Banking Solutions (CBS) ?

Bilingual Software Application
?HO Records Collaboration ?
Inter-Bank Reconciliation
?Documentation Solutions ?
Retail Lending Solutions
?Audit & Credit Trail Solutions ?
MIS Reporting Solutions
?Financial Inclusion

Banking made easy
Sector: Banking (BFSI)
Customer: A leading State Co-operative Bank which is

amongst the fastest growing banks in India having more than
Rs. 2,400 Crores of deposits; it has 173 branches and
extension counters spread throughout the state.
Business Situation:
The bank was faced with the prospect of increased
competition from new private and public sector banks. It also
faced the challenge of linking all of its branch operations into
a cohesive entity to better serve its customers.
HCL’s Solution:
The bank chose BancMate CBS from HCL to run its branch
banking operations on the Microsoft Windows Server 2003
and Microsoft SQL Server 2005 database.
HCL “BancMate” CBS is an innovative solution focused on
the Indian Banking Industry. It is a web-based bilingual Core
Banking Solution that communicates with users and account
holders in their local language and meets all requirements of
the mandatory Official Languages Act.
It incorporates security features with access rights defined
for every user. BancMate CBS is platform and database
independent, and is built on 3-tier web architecture with
scalable technology and robust functionality.
Key Benefits:
1. Easy to Implement
The implementation process is simple, fast and user friendly. This made it one of the fastest software rollouts for the bank.
2. User Friendly
The entire retail banking process is covered in just two screens in BancMate.This made it very easy for the bank employees to adopt and
use the new technology.
3. Easy toTroubleshoot
The ease with which configuration could be done meant that the bank was able to get the infrastructure up and running very fast, even in
its far flung remote branches.
4. Bilingual Application Software
BancMate gave the bank the ability to maintain the database in Hindi and English, as required.The multilingual solution helped the bank
maintain better relationships with its retail and rural customers. By providing bank statements in the local language, the bank was able to
communicate with customers in their preferred language, thus removing communication gaps.

4. e-Governance
HCL's e-Governance practise provides technology solutions to government departments across the country. HCL's e-Governance
vertical is working in accordance with the National e-Governance Plan's (NeGP) vision to make all Government services accessible to the
common man in his locality.
HCL offerings in e-Governance projects span across State and Central Government MMPs (Mission Mode Projects) and include:
?Municipal Corporation Automation ?Electronic District Solutions
?Property Registration ?State Data Centres
?State-Wide Area Networks ?Electronic Procurement
?Police Force Automation Solutions ?Smart Card Projects like NREGA, RSBY, UID program etc.
Empowering the nation: e-effort

to empower the common man
also developed a special kit called “HCL Finmate” for deployment

Sector: e-Governance in rural environments.
HCL's e-Job card contains:
Customer:A district in Uttar Pradesh
?Demographic & biometric details of all the family members
NREGA challenges: willing to do unskilled work
?Attendance record of the worker
1. No method to stop/check multiple enrollment of same ?Online tracker for number of days worked
person in the system
?Records of wages - accrued and disbursed
2. Difficult to monitor employment levels
3. Impossible to keep check on proxy workers The solution captures the attendance of each worker through
4. Ensure that payment reaches the rightful beneficiaries handheld terminals (HHT) at the worksite only. Linked via GSM or
5. Authentic manual maintenance of muster roll at each internet connectivity, the data is transferred to the Gram
jobsite Panchayat or block office. The HHT can be further used for
6. Co-ordination between poorly connected jobsites, Gram dispersal of wages through financial inclusion solution.
Panchayat and block offices by the programming officer
Key Benefits:
HCL's Solution: The implementation of the e-Job card reduced the multiple &
duplicate enrollments significantly. With the help of HHT it
To overcome these challenges, HCL Infosystems offered a became easy to capture regular attendance at the worksite and
complete solution including e-Job card (smart card) to the helped to monitor proxy workers. Through the automated
workers at worksite & a financial inclusion solution framework financial inclusion solution, it was ensured that the money reached
to ensure that payment reaches the right beneficiaries. HCL has its intended beneficiaries.

5. Defence
Realising the growing importance and need for SI solutions in the
defence sector of the country, HCL has ventured into this vital
segment with some key offerings. HCL's solution offerings include :
?Fully Integrated Command & Control Centres

?Security and Surveillance
?Defence Offsets Manufacturing
?End-to-End Data-Centre Operations
?Data,Voice,Video IP Network
?Development and Integration of Battlefield Management and
Tactical Communication Networks
6. Homeland Security
Going ahead with HCL's tradition of bringing global best practises
and customised technology solutions for the Indian market, our
Homeland Security solutions include Security & Surveillance,
Emergency Response Systems, Baggage Screening, Explosives
Detection, Fire Safety, Command & Control Centres, Vehicle
Tracking Systems and more. Our solutions offer:
?A proactive approach for ensuring public safety and security in
the state
?Enablement of Intelligent Surveillance Systems that
continuously monitor sensitive zones & high footfall areas
?Connectivity and communication between authorities,
districts/zones and Command & Control Centres

7. Power
Integrated Energy Management is the need of the hour if India is to
meet its energy demands in the growth trajectory that it has laid
for itself. HCL's focus in this sector encompasses specialised
solutions in the areas of:
?Field Automation
?ERP Solution
?Advanced Metering Infrastructure
?Integrated Energy Management
?Substation Setup/Distribution Automation
Powered to grow
Sector: Power
Customer: Large State Electricity Board.

Billing requirements of the client were handled by the Billing
Business Challenges: Module, the Electrical Network Management & Energy
1. To automate all the processes at Sub Division level Accounting through the ENMS (Electrical Network Management
2. To reduce the technical & commercial losses Module) Package and all other modules by the Subdivision
3. To provide better consumer management services Automation System Software. ENMS package running at the Sub
4. To bring transactional effectiveness & transparency in the Division Servers has been integrated with the GIS software at a
overall system data base level.
5. To develop authentic MIS for top management for
strategic decisions Web-based MIS application was developed for Division, Circle,
CE Offices and Head Office for integrated MIS generation &
HCL' Solution: monitoring purposes. HCL has also provided the infrastructure
HCL implemented the complete IT package for the state with respect to the IT hardware and system software as required.
electricity board including computerised billing & energy HCL also provided user training to the client employees.
accounting which involved computerisation of Sub Division
offices at the circle level, along with setting up of the Data Centre Key Benefits:
& Customer Care Centres. The IT package consisted of nine
The solution improved processes, reduced T&D losses,
different modules:-
provided better consumer satisfaction through the centralised
1. Pre Billing 2. Billing call centre that handled the various complaints and grievances of
3. Post Billing 4. Legal &Vigilance Activities consumers. Consumer facilities were provided on the Client's
5. Store Management 6. Web-based MIS websites to view his/her bill accounts, make payments or lodge a
7. Customer Care cum 8. Energy Accounting/Auditing complaint. Further, the top management of the electricity board
Call Centre 9. Electrical Network Management can now generate & view relevant operational & MIS reports.

8. Infrastructure
World-class infrastructure is the key to a globally competitive economy. We offer a range of technology solutions for automating
infrastructure projects for Airports, Highways, Ports and MRTS (Mass Rapid Transport System).
Airport segment Highway segment MRTS segment Ports segment

?
FIDS/EPOS ?
Toll Collection System ?
Automatic Fare Collection ?
Vessel Traffic
Management
?
CUTE/CUSS Solutions ?
Highway Traffic Management ?
Automatic Ticket Vending System
?
Baggage Handling and Systems Machines ?
Port Management
Screening ?
Intelligent Traffic System ?
Communication System of Information System
?
Cargo Management Solutions (ITS) Metro Rail with focus on ?
Cargo/Container Scanner
ATC/ATM Solutions ?
Integrated Check-Post following sub system ?
Integrated Port Security
?
ATS Automation Systems Solutions ?
CCTV Surveillance System
?
Energy Management ?
Clock System
Solutions ?
EPABX
?
Data Transmission Systems
?
Passenger Information
System
?
IT and Network Integration
?
Automated Car Parking and
Parking Management

9. Railways
The Indian Railways, the world's largest railway network, has
entered an era of modernisation by adopting the latest in
technology. HCL has been associated with Indian Railways for
over three decades and has developed a range of customised
products & solutions for this sector. HCL's offerings include:
?e-Procurement Solutions
?Security & Surveillance Solutions
?Networking Connectivity Solutions
?Digital Signage - LED Displays
?IT Infrastructure - Data-Centres,Thin Clients
?Automatic TicketVending Machines (ATVMs)
?Energy Management Solutions
HCL pioneered the implementation of the Automatic Ticket

Vending Machines (ATVM) across the country, making tickets
easily available to the passengers without the need to wait in
long queues.

10. Media & Entertainment

HCL caters to all aspects of the Media & Entertainment segment
with its innovative technology solutions. HCL has deployed several
end-to-end solutions including:
?TV Broadcasting & TV Channel Infrastructure including the

complete work flow: from acquisition, post-production
automation to archiving and transmission solutions
?FM Radio Broadcasting
?Commercial FM Radio Stations and Community Radio Stations
?Satellite TV Systems
?Digital Head-End Systems for MSOs for the implementation of
Conditional Access Systems
Media Asset Management &

Archiving
programs, VOD, archives in SD and HD under one unified

Sector: Media & Entertainment
corporate system. This powerful solution empowered users to
search and browse from a web-based interface, and then instantly
Customer: National Broadcaster in India with
view the rich media whether it is video, audio or stills & use it for
Pan-India presence.
broadcasting. Our solution framework supports a wide variety of
formats and wrappers, and its back-office engine makes media
Business Challenges:
management (trascoding, multisite exchanges, transfers to
1. Managing media assets on magnetic tapes different storage devices, including tape libraries) seamless &
2. To enable easy retrieval of content by authorised team easy.
members
3. To search, restore, and browse archived assets from a
Key Benefits:
single interface
?Drastically optimised the way assets areshared and used
HCL's Solution: ?Helped gain time on media exchange between production
HCL integrated & implemented an enterprise-class turnkey systems
Media Asset Management (MAM) solution. A first-of-its-kind ?Real contextual metadata available for a better asset
project in India, the media assets are collected and stored in a referencing
digital format with the highest resolution and fidelity ?Improved interoperability with broadcast, production and
representation, enabling broadcaster to incorporate multiple business systems
formats, metadata models and workflows including news, sports, ?Prevented loss of metadata due to subsystem interoperability

11. Healthcare
A reliable, swift, real time health data collection system backed by proper
infrastructure is the key to address quality healthcare delivery systems. Facilitating
hospital modernisation is a major thrust area for HCL, which focuses on:
?Hospital Management Information Systems

?Picture Archival and Communication System (PACS)
?Laboratory Information Systems (LIS)
?Radiology Information System (RIS)
?Medical Records Maintenance Solution
?Telemedicine Solutions
?Remote ICU Monitoring System
Towards a healthy nation

made the entire integration process very simple.
Sector: Healthcare
The HCL HMIS Stack includes:
?ASTM - Interfaces for Lab Equipments
Customer: A prominent hospital
?DICOM -Viewer for DICOM images
?HL7 - Capable of messaging and communication with HL7
Business Challenges: compliant systems
1. Challenge of linking different departments (core services, ?ICD - 10 - Smart Controls for ICD coding of diagnosis details
in Clinical Informatics
support services & back office) into a cohesive entity
?BCH - Smart Controls for BCH coding of diagnosis details
2. Need of streamlining all operations to single interface
3. Integrating new medical services into the system
4. Need of Decision Support System for hospital staff Key Benefits:
HCL's Solution: This browser-based, scalable & modular technology solution,

with its GUI-based interface, enabled the hospital to meet the
HCL provided a turnkey end-to-end solution that included requirement of connectivity and also ensured effective
implementation of HMIS (Hospital Management Information management of the hospital's operations through central
System); Supply, Installation & Configuration of Servers, Storage management of business rules. It helped the hospital to reduce the
Back-up Solutions and Networking Solutions. The workflow costs of administrative and clinical transactions, and at the same
enabled solution from HCL was platform-independent, which time, provide better healthcare service to their patients.

12. Education
HCL Infosystems is a leading Systems Integrator providing end- asset library, covering all major
to-end turnkey advanced education solutions to schools, aspects in K12 category. HCL's
institutions and universities across the country in the DigiSchool also offers the School Management Software
government and private sector. As part of HCL E2 (Education that fits the unique needs of the departments of the schoo,l
Everywhere) initiative, we have designed HCL DigiSchool and thus improving overall functioning and efficiency of the
HCL DigiCampus for schools and colleges. HCL's DigiSchool system.
solutions are designed and customised as per Indian school
curriculum including all K12 boards. HCL DigiCampus offers a wide range of solutions keeping
in mind the requirements of large campus and universities.
HCL DigiSchool offers students an opportunity to learn Key offerings include Campus Infrastructure Solution,
according to the curriculum and improve their IT competency. University Resource Planning, Online Distance Learning/
The key feature that this solution offers is the digital multimedia e-Learning Programme and Tele Education.
13. Retail
HCL Retail Infrastructure and Point of Sale (POS) Solutions
provide end-to-end business IT enablement in a complete
customised form. We believe each business has unique needs
and thus we consult, plan and design the Retail IT solution with
our customers before we manufacture it at our state-of-the-art,
ISO 9001 and ISO14001 certified plant at Puducherry. ?Logistics Automation Solution
?Connectivity Solution
Key Solution Areas of our SI Retail are:- ?CRM Solution
?Call Centre and Process Outsourcing Solution
?Retail Stores Front-End Solution ?Automatic Milk Co-operative Automation Solution
?Retail Store Back-End Solution ?Mobility Solution
?Warehouse Automation Solution ?Rural Products and Solution
Outsourcing
HCL has deployed its integrated e-Governance solution built on the SOA platform in a hosted model in one of the leading progressive
Municipal Corporations.This will integrate all the citizen-centric services to be delivered from one window across a spread of 200 Sq Km.
It is a transaction-based model for an urban local body, automating their complete citizen interactions while managing costs.
HCL built the complete infrastructure including Data-Centres, deployed applications and staffed the Citizen Services Counters for the
next 10 years.

With state-of-the-art Command & Control Centres active

24 x 7 & managing a hybrid mix of PTZ, Fixed, Day Night cameras
that totalled more than 200 in the holy premises, HCL has added
yet another feather in its cap
HCL Security Ltd.

HCL Security Ltd., a subsidiary of HCL Infosystems Ltd., offers end-to-end integrated
solutions in the Security & Surveillance domain leveraging world-class technology
alliances. The Company has high level expertise in providing seamlessly integrated
global technology solutions that ensure the safety & security of your infrastructure.
The Company's wide range of security and surveillance solutions to customers comprise Command & Control Centres, CCTV Surveillance,
Video Analytics, Access Control Systems, UnderVehicle Surveillance, Baggage Screeners, Explosive Detectors, Cargo Screeners, Metal Detectors,
Millimeter Wave Man Portals, Perimeter Intrusion Detection, Aerial Surveillance Systems, Fire Detection & Suppression, Building Management
Solutions and Access Barriers.

Providing security solutions for a religious spot
Challenge: illuminated spaces at the temple with numerous bright spots

adjacent to dimly-lit areas made it a difficult task to design an
An ancient and sacred temple located in the hilly terrains of India.
effective surveillance solution.
Business Situation:
HCL Security Ltd.'s Solution:
The temple is one of the most visited places of worship in the
HCL, with its expertise, designed one of its most advanced
country attracting more than 1,000 pilgrims daily. During peak
surveillance solutions that greatly enhanced the monitoring aspects
seasons, close to 10,000 people scale the temple area for worship, in the temple. HCL's specialised solution experts designed a state-of-
posing the biggest challenge for the officials of managing crowds the-art architecture that not only offered the required surveillance
and deterring related threats. The temple's walls and pavements aspects for the officials but also maintained the heritage & looks of
were sculpted with sacred inscriptions that framed the heritage of the shrine by synchronizing the aesthetics of the solutions with that
the temple. Hence, retaining aesthetics of the temple post of the holy shrine. Special attention was paid to ensure that the
implementation of solutions was a major consideration. To add to disparity in illumination was overcome by careful selection of
this challenge, darkness in the public areas was also of grave cameras & camera spots. The view in the Command & Control
concern. The interiors of the temples were not only dark for Centre had no bright spots or dark spots. Every activity was clearly
normal cameras to capture activities, but also humid and hot, visible &Video Analytics were very effective.
making it difficult for most cameras to operate. Multitude of
Key benefits to the customer:
}
HCL conducted a Risk Assessment study based on the inputs given by the authorities of the temple
before framing the architecture of the surveillance solution. Crucial spots for surveillance were
strategically chosen & a state-of-the-art solution was designed in such a way that it balanced cost &
effectiveness
}
The surveillance project was executed in two phases. In the first phase, surveillance solutions were
implemented in the temple's queue complex to monitor the queue that started from the outer
premises to the inner sanctum & back to the outer premises
}
Advanced choice of cameras & cabling techniques mitigated the effect of heat & humidity & offered the
best of results
}
HCL ensured that not even a single hole was drilled in the sanctum sanctorum to preserve the
heritage of the holy shrine.This earned HCL great appreciation by temple officials
}
Other critical locations with strategic importance were also covered in phase 1. In phase II, state-of-
the-art Command & Control Centres were built to remotely monitor the activities in the holy shrine
}
IP-based Remote Surveillance, which was linked with advanced Crowd Management module, helped
authorities manage the crowd very effectively & minimise mishaps and stampedes. Events were
recorded from all of these surveillance locations
}
The Command & Control Centres had the facility to review an earlier event at any given point of time
from the recorded media

VPN & Managed Networking Services
HCL Infinet Ltd.

HCL Infinet Ltd. is the Networking
Services arm of the HCL Group. The
Company holds an all India license to
operate as a Class “A” ISP, ITSP and NLD
ser vice provider. Our ISP/NLD
operations are carried out through a
state-of-the-art IP/MPLS network
infrastructure that reaches out across
the country. We provide Data, Voice and
Video services, along with Internet
bandwidth services, and also offer a
complete range of Managed Network
services to enterprises across India.
Connectivity made easy
Customer:
One of the country's leading engineering firms.
Business Situation:
The firm has a network of offices in 29 cities and three manufacturing facilities at remote locations. For its remote locations, it faced a
situation wherein no major ISPs were able to provide a network solution and, in fact, backed off in the initial stage. Hence, the
requirement was to provide a turnkey solution by offering a single trusted Networking Service Solution for end-to-end WAN VPN Infrastructure,
and also to host and support applications at the HCL Infinet Data-Centre.

HCL Infinet's Solution:

The biggest challenge confronting HCL was that of migrating all 29 locations from ISDN and Frame Relay Circuit to MPLS VPN. After
conducting a feasibility study, HCL Infinet provided a 'last mile media and backup' solution for each location. Different bandwidth and local
loop solutions were then configured for different customer divisions, as specified by their Quality of Service (QoS) requirement, comprising
leased line and wireless broadband. Primary link was provided on leased line on certain locations and secondary link was provided on RF or
ISDN. In some of the locales, RF was provided as primary link based on the feasibility of the area. In remote locations, a unique 'mix and match
combination' of RF and leased line was provided as part of the solution.
On the Data-Centre solutions front, co-location services formed a major part of the overall solution proposed. HCL co-located a total of
48 servers at one of its Tier3++ Data-Centres which includes Baan Server, SAP Server and Production Server. Also, HCL has facilitated
provision for efficient back-up services, including daily log, Baan DB on single DLT, daily full Informix data, monthly OS, Informix, Baan and
SFA application.
Key benefits to the customer:
}
Migration from Frame Relay and ISDN to
MPLS VPN, thus making customer's
operations secure and faster
}
Provided connectivity at their remote
location, where no other ISPs was feasible
}
Migration of their Servers and Routers
and Security Equipment to HCL Tier3++
Data-Centre
}
Provided the right hardware for efficient
operations
}
Facilitated migration to Opex model and
reduced customer's operational cost

Integrating the future through people power

At HCL, Human Resource is considered amongst the Company’s most
precious assets, which is why we have laid special emphasis on every aspect
that helps in the constant growth of our 5921 employees…
HCL’s HR is directly aligned to its organisational and business

strategy. Innovative practises, policies, systems and processes enable
us to engage our people at all times and ensure their empowerment
through a wide range of internal People Development Processes.
Performance-linked incentives and regular training programmes
ensure a low attrition rate among our employees, the majority of
whom are spread across the length and breadth of the country
including those based in remote locations.
An intellectually-stimulating environment, with Fun@Work as its

nucleus and designed to enable our people to ‘Grow, Learn and Own’
at every step of their evolution is a key driver of the Company’s
growth.
HCL’s People Power is driven by a variety of stimulating factors,

which include:
?Opportunity to work on different technologies with multi

location exposure & latest technology
?80% of the top Management have joined straight from the campus
?Opportunities to move from technical to functional to general
management roles
?Housing & asset building schemes for employees
?Involvement of employees in all decision-making concerning
their welfare
As pioneers for ESOPs since 1980s, HCL has evolved a system of

profit-sharing with the employees that act as one of the biggest
incentives to their performance, which is also regularly recognised
and rewarded.
A learning organisation that encourages entrepreneurship and

demands performance management of the highest level sums up the
HR philosophy of HCL, which continuously strives to innovate new
principles and programmes to improve its HR culture.

The Company has introduced several new programmes aimed at HR ?Ajai-Ke-Saath - Coffee Connects, where employees meet
development: the Chairman & Co-Founder for coffee and new ideas are
brewed over hot coffee
?New process of performance management with weights for ?Applause - From post-its to team dinners, everyday personal
KRA and also separate measurement of enablers recognitions provide a surge in enthusiasm through peer
recognition
?New Career Development Programme - Stepping Stones
- whereby individuals undergo one-year intensive development ?Alumni Connect - An Internet platform where alumni can
program followed by impartial assessment for key positions register themselves and participate in events to stay connected
with HCL
?HR Relationship Managers - a pioneering and unique concept
Going ahead, the Company plans to strive continuously to further
in the industry where HR follows the model of relationship
strengthen its HR systems to align them even more intricately with
management for internal customers the ever-changing needs of the customers.

Integrating ourselves with a greener tomorrow

A tomorrow that is safe for our children
and the generations to follow. A
tomorrow that is free of all hazardous
wastes.That is the tomorrow with which
we, at HCL, are always aspiring to
integrate through a variety of
programmes and ‘Go Green’ initiatives.

HCL’s Go Green initiatives include:

1 Drive for energy conservation
2 Integration of environment management
processes in manufacturing facilities
3 Best Assured Campaign
4 Green belt creation
5 HCL’s Green Bag Campaign
At HCL, we are committed to continually improve the conservation

of natural resources, ensure minimisation of waste & pollutants and
comply with applicable legal, regulatory and other requirements
relevant to our products, processes and environment.
HCL ecoSafe is one of our biggest initiatives as part of our drive for
a greener tomorrow and an endeavour to protect the environment,
health and safety of all our stakeholders. Under HCL ecoSafe policy,
energy conservation has been a key area of work to reduce power
consumption in products, while employing measures in manufacturing
of products to minimise energy consumption. All HCL products
have been incorporated with Green PC features and ACPI mode for
power saving.
In line with our focus on environment protection, HCL’s

manufacturing facilities practise various measures to reduce power
consumption by using natural light during daytime, installing different
capacity DG sets that consume optimum amount of diesel as per
required load.
We shall remain committed in our focus towards environment

protection and sustainability, moving ahead.
HCL Green Bag Campaign is an initiative taken by the Company

to dispose of any e-waste in a 100% environment friendly manner. In
order to facilitate this, we have engaged all our HCL Touch centres to
collect any e-waste the customer wishes to dispose off.

Awards & accolades

Strongly vindicating the strengths of our
business model and the successful focus
of our strategy, HCL has been the proud
recipient of some of the industry’s top
awards and recognitions through the
years.
Among the major awards and accolades that came HCL’s way during Other top-level recognitions awarded to the Company included:
2008-09 were:
?Upgradation of Quality Management System ISO 9001: 2000 to
?Ranked No. 1 in the DQ-IDC Best Employer Survey 2009, ISO 9001: 2008 standards
among the IT companies in India
?Ranked amongst the top three Best Companies to Work for
?Gold Award in “IT & Automation Hardware” category by Frost & across industry segments by Business Today - January, 2009
Sullivan in India Manufacturing Excellence Award (IMEA 2008)
?Awarded the “Gold Star” rating for customer satisfaction

excellence in the CISCO PAL Survey
?Ranked No.1 IT services company as per DQ CSA 2009
?Dun & Bradstreet Rolta Corporate Award 2008 for being leader
in Computer Hardware & Peripherals category In a strong endorsement of his visionary strengths, the
Company’s Founder Chairman & CEO, Mr. Ajai Chowdhry
?Best Desktop PC Category award by Computer Active was felicitated by Times Ascent Asia Pacific HR Congress
with the “CEO with HR orientation” Award during the
?Emerald Award for best all-round performance from Infocus Global HR Excellence Awards 2008-09. He was also ranked
third in the Power List of 75 Most Powerful Brand Builders
?Platinum Certificate of Excellence award from HDFC Standard of India and has been adjudged amongst ‘India Inc’s Most
Life Insurance Co. Ltd. in appreciation of its contribution & Powerful CEOs’ by The Economic Times.
efforts towards the continued success of HDFC SLI

Concept, research & design by WYATT (info@wyatt.co.in)
Printed on 100% recycled zero carbon paper

Company Brochure HCL

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Systems

HCL Infosystems Ltd. | 01

An integration that facilitates

HCL Infosystems Ltd. | 02

HCL Infosystems Ltd. | 04

HCL Infosystems Ltd. | 05

HCL Infosystems Ltd. | 06

HCL Infosystems Ltd. | 07

HCL Infosystems Ltd. | 08

HCL Infosystems Ltd. | 09

Incorporated in 1986, HCL

HCL Infosystems Ltd. | 10

With a clear vision to bring technology

Endorsed with ISO 9001-2000

Our vision Our mission

HCL Infosystems Ltd. | 11

1976 1978 1983 1985 1986

HCL Infosystems Ltd. | 12

1993 1995 2000 2003

HCL Infosystems Ltd. | 13

Our manufacturing facilities

HCL Infosystems Ltd. | 14

Our quality assurance

State-of-the-art IT systems such as MRP, ERP & online

HCL Infosystems Ltd. | 15

Our service support network

HCL Infosystems Ltd. | 16

Our geographic network

HCL Infosystems Ltd. | 17

1 In the Enterprise Segment

IT Audit, Security Compliance

2 In the Consumer and Retail Segment

HCL Infosystems Ltd. | 18

ERP Consulting & Services Strategic Outsourcing Services

3 In the Training and

HCL Career Development Centres is the training

Our distribution and retail network

HCL Infosystems Ltd. | 19

Integrating systems for the future

HCL Infosystems Ltd. | 20

Unified Billing Solution for

From an infrastructure perspective, it connected SSAs and

HCL Infosystems Ltd. | 21

Integrating systems for the future

?HCL BancMate Core Banking Solutions (CBS) ?

HCL Infosystems Ltd. | 22

Banking made easy

Sector: Banking (BFSI)

Customer: A leading State Co-operative Bank which is

HCL Infosystems Ltd. | 23

Integrating systems for the future

Empowering the nation: e-effort

also developed a special kit called “HCL Finmate” for deployment

HCL Infosystems Ltd. | 24

?Fully Integrated Command & Control Centres

HCL Infosystems Ltd. | 25

Integrating systems for the future

Customer: Large State Electricity Board.

HCL Infosystems Ltd. | 26

Airport segment Highway segment MRTS segment Ports segment

HCL Infosystems Ltd. | 27

Integrating systems for the future

HCL pioneered the implementation of the Automatic Ticket