Date:

Interviewee-Name ........... Surname ..........................

Age ....... Gender............
Job title Production manager
How long have you worked at Arvin Meritor...........Year started ………….
Qualifications…………………

This is an open structured interview so the following questions only represent the
main ideas of the interview. Specific questions will arise as the interview
proceeds

The production system

History of the production system used at the plant
What are the many features of the current production system used at AM?
Number of employees/departments
Continuous improvement .How? Who? When?
Standardisation.
Teams
Hierarchy and responsibility. Who is responsible for the following:
• Quality
• Problem solving

Is there an employee suggestion box? How many suggestions are received per month/per year.
How many suggestions are implemented
Team leaders
What are the roles and responsibilities of team leaders?

Problem solving

Are the employees trained in problem solving?

Techniques and methods used.
Records of problems/solutions
How much focus is placed on problem solving?
How much time is used for problem-solving
How are employees motivated to do problem-solving?
What access does employees have to information?
Generating solutions. What room is there for experimentation?

Quality department/control
Who is in charge?
How is it measured?
Relationship between quality control and the production line
What is the role of industrial engineering?
Short-term costs versus long-term quality. How does the plant deal with cost constraints?
Quality circles?
Total quality management?