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‡ Electronic commerce is the paperless exchange of business
information.

‡ The worldwide web has become a global vehicle for E-Commerce

creating new ways for businesses to interact with one another and
their customers.

‡ E-Commerce means doing business online, such as when a

consumer buys a product over the Web instead of going to a store to
buy it.

‡ Websites take many forms but two general categories are.

± Shopping Sites.
± Personal Finance Sites. (e.g. Online Banking)
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‡ Business to Business V


‡ Business to Consumer V


‡ Business to Government V


‡ Consumer to Consumer V


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‡ Describes commerce transactions between any type of businesses.

‡ Takes place between a a
  and a 

 
or between a 
  and a  

‡ Common transactions
± Reorder inventory.
± Purchase stocks.
± Credit checks
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‡ Describes commerce transactions between business and Consumer

serving goods or services.

‡ Takes place between 

a and a  

‡ List of products is nearly endless

‡ Common Features.
± Searchable catalog
± Secure checkout
± Customer support page.
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‡ Referred to as transactions between ³Business´ and "public sector³.

‡ Encompasses marketing products and services to various

government levels - including federal, state and local.

‡ Can be occurred vice versa. i.e. from Public sector to Businesses

Like ³Public sector´ post tenders and suppliers respond to them.

‡ Conducted through.
± strategic public relations.
± Branding.
± Web-based communications.
   
  
 

‡ Conducted between citizens through any third party.

‡ Such as an Online auction, in which a consumer posts an item for

sale and other consumers bid to purchase it.

‡ The sites are only intermediaries, just there to match consumers.

They do not have to check quality of the products being offered.

‡ Examples of C2C
± eBay.
± Craigslist.
± Amazon.com.
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‡ Increased market share (Global)

‡ Provide for niche markets

‡ Operation costs

‡ Increased productivit

‡ Surve of customers

‡ Less likel to make returns

   
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‡ Elimination of face to face interaction

‡ Distribution (in-stock?)

‡ Competition (prices down=profit margin down)

‡ 24/7 (updating, responding, etc.)

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‡ Price

‡ Quick, convenient and eas

‡ In depth product overviews

‡ Consumer reviews (Less biased opinions)

‡ Find products online that ou can't find at a local, real world store

‡ Doors are alwa s open to customers, 24 hours a da , 7 da s a week

‡ No sales pitches (store emplo ees)

   
  

‡ Unable to examine products personall

‡ New wa for c ber-criminals to steal personal, financial info, and

even our identit

‡ Product Overload

‡ Don·t alwa s know what ou're getting

‡ Shipping dela (purchases and returns)

‡ Unable to check qualit of the products being offered

  

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‡ Personal recommendations
- Friends or Co-workers who have online shopping
experiences to share

‡ Use consumer reviews and internet to get informed

‡ uizrate.com, amazon.com, etc.