Questionnaire (LML Energy Bikers)

DEMOGRAPHICS

Name:

Place of Stay:

1. Urban
2. Rural

Energy Satisfaction and Loyalty

1. Approxiamately how many kilometers you travel daily with your bike
less
1 than 20 km
21-40
2 km
41-80
3 km
above
4 81 km

2. Overall how satisfied are you with your LML Energy bike
1 very satisfied
2 somewhat satisfied
3 somewhat dissatisfied
4 very dissatisfied

3. If you want to make a LML bike purchase again how likely would you be to
1 choose LML bike
2 Definitely would
3 Probably would
4 Might or might not
5 probably would not
definitely would not

4. How will you like to recommend Energy bike to a friend or relative?

1 Definitely would recommend
2 probably would
3 might or might not
4 probably would not
5 Definitely would not

Energy Performance Rating

5. Rate in terms of satisfied or dissatisfied for the bike
1 2 3 4 5
Strongly Strongly Dissatisfied Satisfied
Very
Dissatisfied dissatisfied
satisfied
Technology

Engine
Performance
Power
Mileage
Pick up
Handling
Suspension
Riding Comfort
Style/Looks
After sales Service
Reliability
Warranty
Pricing
Battery

6. Do you agree that Energy Bikes does:

1 2 3
Yes No Don't no

Provide high quality product

Gives Riding Safety
Deliver product quickly
Price its product competitively
Bundle attractive features
Give attractive Offers
Customer loyalty programs
Exchange offers
Road Shows
Easy Availability
Test Drive facility
Active Customer care Cell
Free Check up Camps
7. If you have any suggestions to improve the Energy bike please provide
____________________________________________________________________________
____________________________________________________________________________

8. Are you planning to change/You already Changed to any of these bikes?

No plans/
0 did not changed
CD Dawn
1
2
Discover
3
Victor4
Any other ____________(Please Specify)

9. Rate in terms of satisfied or dissatisfied for the bike

1 2 3 4 5
Strongly Strongly Dissatisfied Satisfied
Very
dissatisfied dissatisfied
satisfied
Technology

Engine
Performance
Power
Mileage
Pick up
Handling
Suspension
Riding Comfort
Style/Looks
After sales Service
Reliability
Warranty
Pricing
Battery