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SUBMITTED BY,
SHAMPAVI BALU
10AA33
MARKETING ENVIRONMENT OF AIRTEL
INTRODUCTION:
Bharti Airtel, formerly known as Bharti Tele-Ventures Limited (BTVL) is India’s largest
GSM mobile operator with more than 62 million mobile subscribers It also offers fixed line
services and broadband services. It offers its mobile services under the Airtel brand and is
headed by Sunil Mittal. The company also provides telephone services and Internet access
over DSL in 14 circles. The company complements its mobile, broadband & telephone
services with national and international long distance services. The company also has a
submarine cable landing station at Chennai, which connects the submarine cable connecting
Chennai and Singapore. The company provides end-to-end data and enterprise services to the
corporate customers through its nationwide fiber optic backbone, last mile connectivity in
fixed-line and mobile circles, VSATs, ISP and international bandwidth access through the
gateways and landing station.
MARKETING ENVIRONMENT:
The factors which influence the marketing environment are the following:
POLITICAL/LEGAL FACTORS:
In Telecom Sector of India, Foreign Direct Investment (FDI) is approximately 100%. FDI
ceiling in the telecom sector has been raised to 74% which would help the Indian telecom
sector immensely. Mobile number portability (MNP) implementation would enable
subscribers to move to different service provider retaining the original number. This
implementation would hamper Bharti Airtel as customers would keep switching to any
possible networks available. In India legal obligations are defined regarding 3G auction and
bidding, which proves to be in favour of Bharti Airtel as this auction is not available to the
new entrants. This political factor forbids the entry of new companies in to 3G services.
Due to rising terrorist activities and hacking of confidential data on air, India’s Department of
Telecommunication (DoT) has made amendments related to security features which states
that telecom companies should have good policies for security and they should be responsible
for the security of the network.
ECONOMICAL FACTORS:
Indian telecom was growing approximately in a range of 20 to 30 % in year 2002 – 2003, but
this figure has moved considerately to 40 – 45 % during the last couple of years. Also this
sector accounts for 1 percent of India’s GDP and this figure is likely to increase in few years.
Approximately 30% of the service tax revenue is contributed by telecom sector. It is also
considered to be one of the major sectors which provide direct employment which indirectly
helps in economic growth of India.
SOCIAL FACTORS:
Now a day, customers have a notion regarding brand and status symbol. Customers have
become cautious regarding choosing of telecom network. Cost factor is also major concern to
customers for example calling rates, roaming facility, etc. Most of the customers are
influenced by the latest fashion trend. A company needs to be updated with the latest
technology and fashion trend. Demographic factor play an important role in selecting a
product. Likes and dislikes of a teenager and adult might not be same, so the company will
have to try its best to meet both the requirements. Advertisements plays very important role
in selecting network.
TECHNOLOGICAL FACTORS:
Bharti Airtel is first wireless service provider which supplies roaming services, International
and long distance communication services and Value Added Services. Bharti Airtel’s has
high-speed optic fibre network. This network presently spans 126,357 kms all over India.
Bharti Airtel's international network infrastructure includes ownership of the i2i submarine
cable system and consortium ownership in five global undersea cable system.
ENVIRONMENTAL FACTORS:
Radio frequency waves emitted from the mobile phones harms body cells and damages the
DNA. This is not yet proved that such changes were risk to human health.
MARKET SHARE:
Bharti Airtel is one of India's leading private sector providers of telecommunications services
based on an aggregate of 64,268,047 customers as on March 31, 2008, consisting of
61,984,721 GSM mobile and 2,283,326 Bharti Telemedia subscribers. Airtel has 50% market
share in telecommunication market.
SUPPLIER:
Airtel has to contact with its supplies of blackberry sets and fixed wireless sets because
shortage of those items its sale of those can be affected whose v are only available on these
sets.
MARKET INTERMEDIARIES:
Airtel deliver mobile GSM fixed wireless phone services through Airtel franchises and keep
eye on the performance.
CUSTOMER:
Airtel offer multi services with multi features to households and for business related persons.
COMPETITORS:
STRENGTH
WEAKNESS
OPPORTUNITIES
Huge market:
The cellular telephony market is presently expanding at a phenomenal / whopping __ rate
every year and there is still vast scope for Airtel to enter /expand in this market. Besides
there is a vast rural segment where the cellular services have not made much headway and
many customers are looking towards Airtel for providing the service to them. With its
wide and extensive presence even in the remotest areas, Airtel poised to gain a big market
share in this segment when it expands cellular services into the rural areas.
THREATS:
Thus these are the factors which influence the marketing environment of Airtel.