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RETAIL SPACE-76,696 SQFT

LOCATION-KARGHAT
YEAR STARTED - 2006
   
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‡ Located @ Commercial Area
‡ Located near High Income Population (India 1 Customers)
‡ 4 year Old Matured Store
‡ Experienced Employees
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‡ Home Delivery procedures.
‡ Non Availability of Right Assortment.
‡ Staffs are Demotivated.
‡ Non Adherence to SOP.




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‡ Developing Infrastructure in neighboring suburbs.
‡ Property Development.
‡ IT Park and Educational Hub.


‡ Launch of G Mart
‡ R Fresh and Moore Operating Successfully.
‡ Chance of Losing the External as well as internal customers to Competitors.
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DAILY SALES DELIVERY GAP,SERVICE

DROP IN SALES CONV % IS ONLY 47% DATA GAP

AVG TICKET SIZE IS 750 DAILY SALES NO RIGHT PRODUCT

APPRLY DATA MIX

FOOD CONT % MORE

STORE MARGIN IS @ ONLY P&L THAN 60% OF STORE
STORE IN LOSS 14% STATEMENT SALE.

OPEX IS ABOVE THE P&L EXPENSES NOT UNDER

NORMAL STATEMENT CONTROL(BAD COST)

NON AVAILABILITY OF FIRE

STATUTORY NON NOC CERTIFICATE,LABEL
COMPLIANCE DECLARATION IAR REPORT LEGAL ISSUES.

 
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CUSTOMER CUSTOMER
COMPLAINTS ON 1% OF THE CUSTOMER SAID FEEDBACK
DELVERY THEY NEVER COME AGAIN SURVEY COMMUNICATION GAP

CUSTOMER NEGATIVE
COMPLAINTS ON NON AVAILABILITY OF STOCKS @ INVENTORY
PRODUCTS FASHION,F/W & INT FOOD REPORT ERROR IN STORE MBQ
COMPLAINT ON EXPIRED
PRODUCTS CUSTOMER MAIL FIFO NOT MAINTAINED

CUSTOMER
COMPLAINTS ON CARTONS FOUND IN MANY
SERVICE PLACES IAR REPORT NON ADHERENCE TO SOP
PRODUCT DISPLAY & SIGNAGE FEEDBACK REDUCE THE
ISSUE SCORE IS 68/100 SURVEY CONVERTION RATIO

CASHIER COMMUNICATION ERRORS

EFFICIENCY & KNOWLEDGE IS EFFICIENCE ON OFFERS & BARCODE
72(CAS EFFICIENCY IS POOR REPORT ISSUE.

   
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CSA SUFFERING OVER 7% ABSENTISM OF IMPROPER JOB

FROM FATIGUE STAFFS MAIL FROM HR ALLOCATION.

VENDOR WANTS TO LOSS OF SALES

DISCONTINUE PRIYA ENTERPRISES LIKES TO MAIL OPPURTUNITY

DISCONTINUE THE SLA

TL WAITING FOR INCREAMENT LACK OF

DEMOTIVATED TL & PROMOTION MAIL GROWTH
ASKING FOR CROSS DEPT LACK OF JOB
TRAINING ROTATION

SALES/EMPLOYEE SALE/EMP IS REDUCED FROM LOW

IS REDUCING 2.7 TO 1.8 Lacks/MONTH P&L STATEMENT PRODUCTIVITY


  
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‡ Happiness index to Understand the Employees Need Through LSD Module.
‡ Training class for Employees on Stress Management.
‡ Talent Development Program & Job Rotation..


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‡ ³Smiley Project´ to improve customer service.
‡ ³Best Recovery Department´ to improve floor standards.
‡ ³Best Cashier´ Award Weekly to improve cashiering Efficiency.


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‡ Will Bring Right Assortment in Merchandise  m

 

‡ Will Connect to the Community.(Eg.Celebrating Festivals, Social Activities)

‡ Will Ensure 100% SOP Compliance to Reduce the Store Operating Expenses.