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Impact Of Technology

In Service Sector
Sectors Of Services

News media
Consulting
Information Technology (IT)
Health care like hospitals
Banking Services
Retail Banking
Legal practice like lawyers
Disposal of waste
Topics To Discuss

Communications And Conectivity


Cost Reduction
Risk Management
Security
Impact Of Technology In Retail Banking
Communications And Connectivity
Various sectors of communications
and connectivity

 Aerospace
 Travel
 Railways
 Waterways
 Internet
 News Media
 Telephones
 Mobiles
 Core Banking
 Internet Banking Etc,
Advantages of communications and
connectivity(1)
Goods and people are transported with
more easiness and speed
free trade between countries increases
global mass media connects all the
people in the world
as the cultural barriers reduce, the
global village dream becomes more
realistic
Advantages of communications and
connectivity(2)

As the liquidity of capital increases,


developed countries can invest in
developing ones
the communication between the
individuals and corporations in the world
increases

Cost Reduction
Reasons for cost reduction
To create additional cash reserves
To reduce price of product or service
To bring expenses in line with revenues
To eliminate unnecessary expenses or
wasteful spending
To increase company value
To increase competitive advantage
To move costs between departments

Purposes of expense reduction
Create cash for reinvest in research and
development
Reduce manufacturing costs to stay
competitive
Reduce costs as a nonprofit so able to serve
more people
Lower costs of service in order to provide
additional services
To become more efficient
To prevent employee lay-offs
To prevent reduction in employee benefits

Ways of reducing expenses
Across the board reductions
Prioritized reductions
Departmental reductions
Reductions based on professional
assessment
Budget reductions
Risk Management
Four stages of risk management

Risk Identification
Risks Quantification
Risk Response
Risk Monitoring and Control
Risk Identification

identify and name the risks


The best approach is a workshop with
business and IT people to carry out the
identification
Use a combination of brainstorming and
reviewing of standard risk lists.
Risks Quantification
Risk need to be quantified in two
dimensions.
The probability of the risk occurring needs
to be assessed
if probability is high, and impact is low, it
is a Medium risk. On the other hand if
impact is high, and probability low, it is
High priority
Risk Response
There are four things you can do about a risk.
The strategies are:
1 Avoid the risk. Do something to remove it
2 Transfer the risk. Make someone else
responsible
3 Mitigate the risk. Take actions to lessen the
impact or chance of the risk occurring
4 Accept the risk. The risk might be so small
the effort to do anything is not worth
while
5.
Risk Control
The final step is to continually monitor
risks to identify any change in the status,
or if they turn into an issue.
It is best to hold regular risk reviews to
identify actions outstanding, risk
probability and impact, remove risks that
have passed, and identify new risks.
Security
Security Arenas
Access Control Systems
Telecommunications & Networks
Security Management
Application & System Development
Architecture & Models
Operations Security
Law, Investigation, & Ethics
Business Continuity & Disaster Recovery
Physical Security
Arsenal of Tools
Tools that assist in providing security:

Firewalls
AntiVirus
Network Topology
Impact Of Technology On The

Retail
 Banking
Evolution in Retail banking(1)
As a central bank in a developing country,
the Reserve Bank of India (RBI) has
adopted development of the banking and
financial market as one of its prime
objectives.
"Institutional development" was the
hallmark of this approach from 1950s to
1970s. In the 1980s, the Reserve Bank
focused on "improvements in the
productivity" of the banking sector.

Evolution in Retail banking(2)
Being convinced that technology is the key
for improving in productivity, the Reserve
Bank took several initiatives to
popularize usage of technology by banks
in India.
Retail banking in India is maturing with
time, several products, which further
could be customized. Most happening
sector is housing loan, which is
witnessing a cut-throat competition.
Impact Of Technology(1)
PLASTIC MONEY
Plastic money was a delicious gift to
Indian market. Giving respite from
carrying too much cash
CREDIT CARD

Credit card is a financial instrument,
which can be used more than once to
borrow money or buy products and
services on credit.

Impact Of Technology(2)
MOBILE BANKING
Taking advantages of the booming market
for mobile phones and cellular services,
several banks have introduced mobile
banking.
RURAL BANKING
One of the innovative scheme to be
launched in rural banking was the KISAN
CREDIT CARD (KCC) SCHMME started in
fiscal 1998-1999 by NABARD. KCC mode it
easier for framers to purchase important
agricultural inputs.

Impact Of Technology(3)
 NRI SERVICES
With a substantial number of Indians having
relatives abroad, banks have begun to offer
service that allows expatriate Indians to send
money more conveniently to relatives India
which is one of the major improvements in
money transfer.
 E-BANKING
E-Banking is becoming increasingly popular
among retail banking customers. E-Banking
helps in cutting costs by providing cheaper and
faster ways of delivering products to customers.
Thanks!