CONFLICT RESOLUTION IN THE

WORKPLACE
SCENARIOS – How would you deal with the following situations?

1. Two of your fellow employees are having a verbal

argument in your office. They are fighting over who is
responsible for the tasks that the boss has just assigned
to the three of you. Give two ways in which you might
solve this conflict.

2. Five of your fellow employees have just been let go. The
workload of the five employees has been divided up
between two other employees. These two employees
continue to complain and are very resentful of the
employer. Give two ways in which you might solve this
conflict.
3. You are working on a team project that is to be presented
to your boss by the end of the week. One of the team
members continually makes fun of two other team
members. The two team members have decided that
they will not speak to the woman who continues to make
fun of them. All the team members have remarked about
the tension in the workplace. Give two ways in which you
might solve this conflict.

4. You are really sick, but you have an important meeting to

attend at work today. What do you do? If you call your
boss on the phone, what do you say?

4. You are a new employee at your job. One of your co-

workers has been rude to you from the first day. When
you asked him for help because he was the only one
around, he pretended not to hear you. When you asked
again, he spoke to you in another language that you
didn’t understand, even though you know he speaks
English. You can tell that he doesn’t like you, but you
don’t know why. Give two ways in which you might solve
this conflict.