jenifer kwan

jen@chakakwan.com t e l 202.683.4030 m o b i l e 203.606.3030

s u m m a r y

» practice areas content strategy, information architecture, business analysis, design research,
project management, interactive production, content editing, copywriting
» key deliverables wireframes, annotations, task flows, content inventories, functional
specifications, business requirements, competitive analyses, usability test plans/reports
» proficiencies Drupal, TeamSite, Photoshop, Fireworks, Dreamweaver, Visio, InDesign, JIRA,
Bugzilla, Powerpoint, HTML, CSS, DHTML, XML, JavaScript
» industries entertainment, not-for-profit, cultural organizations, news, academia, agency, B2B

h i g h l i g h t s

biography.com
Current project: redesign/rebuild of Biography.com. Collaborate with product, content and IT teams to
develop streamlined, usable interfaces. Manage special projects for the content team.
chalkdust consulting
Run interactive projects for non-profits and various Estee Lauder International e-commerce properties.
Projects include large-scale database migration of MAC Cosmetics Australia (maccosmetics.com.au)
to new e-commerce platform, redesign/rebuild of Look Good...Feel Better (lookgoodfeelbetter.org).
history.com
Managed migration of shows, mobile and education content for History.com rebuild.
bbcamerica.com
Produced homepage annotations, managed minisite redesign and implemented new CMS under
aggressive timeline.
pbs.org
Managed development of user-generated content software and video strategy. Worked with major
properties, including FRONTLINE, NOVA and Ken Burns' THE WAR.
yaleglobal online
Oversaw daily editorial operations, negotiated contracts, supervised team of editorial assistants.
arc marketing
Produced kiosk project for GM Goodwrench and interactive application development for
Spinbrush.com.
washingtonpost.com
Edited Health section and produced breaking news and feature chats for Live Online.

e d u c a t i o n & t r a i n i n g

interaction design Certificate, University of Baltimore, Information Arts & Technologies, expected 2011
design strategy and research, information architecture, interaction design Adaptive Path UX Intensive, 2009
interface analysis, usability testing Continuing Education, Online-Learning.com, 2008-2009
literature B.A., Duke University, 1998