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Shaira Sheridan

24, Jln. Taiping, 33000 Kuala Kangsar, Perak, Malaysia


● she_ra@mail.com ● +60123280524

Personal Data

Date of Birth: 13 May 1972


NRIC No. : 720513-08-5392
Marital Status: Divorce with two (2) kids
Favourite quotes: “Courage is the discovery that you may not win, and trying when you know you
can lose.” ~ Tom Krause

Qualifications Summary

Experienced working in fast-paced environments demanding strong organizational, technical, and


interpersonal skills. Trustworthy, ethical and discreet; committed to superior customer service.
Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in
completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations Accounts Payable/Receivable Telephone Reception


Word Processing & Typing Filing & Data Archiving General Accounting
Computer Operations Office Equipment Operation Problem Solving

Experience Highlights

Administrative Supports
Performed administrative and secretarial support functions for the General Manager of a large
construction company. Coordinated and managed multiple priorities and projects.

Customer Service & Reception


Orchestrated hotel special events and reservations; managed customer relations and provided
exemplary service to all customers.

Management & Supervision


Promoted rapidly from Telephone Operator to Front Desk, then to Assistant Front Office Manager
at an upscale hotel. Oversaw all operations including restaurant, housekeeping, and maintenance.
Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints.
Participated in staff recruitment, hiring, training and scheduling. Supervised front desk staff.

Employment History

ASSISTANT FRONT OFFICE MANAGER, Holiday Villa, Subang Jaya; 1990 – 1997
RECEPTIONIST/SECRETARY, Stone World Sdn. Bhd., Subang Jaya; 1997 – 2000
MANAGER, Petroservis, Kuala Kangsar; Aug. ’03 – Mar. ‘08

Education & Training

SMK Raja Perempuan Kelsom (1985-1989)


Secondary School

Community Involvement

Committed to community service. Extensive volunteer includes involvement in public schools,


Habitat for Humanity, children’s homes, and community soup kitchens, work with the elderly, and
quilts for unfortunate people.